HP 124708-001 - ProLiant Cluster - 1850 Troubleshooting Manual page 9

Once a system memory problem is suspected based on one of the methods outlined above, the first step is to
schedule downtime for troubleshooting. HP recommends using HP Insight Diagnostics, available on the HP
SmartStart CD, to begin the troubleshooting process.
HP Insight Diagnostics is a proactive server management tool that is available in offline and online editions. It
provides diagnostics and troubleshooting capabilities to help locate system and component problems.
Features of HP Insight Diagnostics:
Works on multiple operating systems
•
Can be used offline or online
•
• HP Insight Management Agents and the System Management driver can be leveraged
Common Diagnostic Model (CDM) compliance.
•
For more information on HP Insight Diagnostics, refer to the following URL:
http://h18013.www1.hp.com/products/servers/management/hpid/index.html
Troubleshooting Using HP Insight Diagnostics Online Edition
HP Insight Diagnostics Online edition is available in HP ProLiant Support Packs.
The Insight Diagnostics Online edition performs various non-intrusive in-depth system and component
diagnoses while the operating system is running. The "survey feature" can identify and resolve problems
without taking the system down.
Troubleshooting Using HP Insight Diagnostics Offline Edition
Insight Diagnostics Offline edition is available in HP SmartStart by choosing "Launch server diagnostics."
Some benefits of HP Insight Diagnostics are:
Performs extensive in-depth system and component testing while in a controlled operating
•
environment.
• Survey feature enables IT administrators to track hardware and software changes in order to form a
complete and thorough auditing process for the system.
• Test results can be analyzed by IT administrators to diagnose system and component problems in
order to repair and return servers back to the production environment.
9