Polycom SoundPoint IP 500 SIP 1.5 User Manual

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User Guide

SoundPoint

IP 500/501 SIP 1.5

March 24, 2005

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Summary of Contents for Polycom SoundPoint IP 500 SIP 1.5

Page 1 User Guide SoundPoint IP 500/501 SIP 1.5 ® March 24, 2005...
Page 2: Table Of Contents
Contents Introduction ..........1 Parts List ........... 1 Installing SoundPoint IP 500/501 SIP ..2 ® Connecting Network and Power Source ........2 Connecting the Handset and Optional Headset ....3 Attaching the Base ..............3 Features ............ 4 Key Descriptions ......... 5 Using SoundPoint IP 500/501 SIP ....
Page 3 Modiﬁcations ................21 Installation Instructions ............21 Plug Acts as Disconnect Device ..........21 Industry Canada (IC) ............21 CE and VCCI Mark ..............21 Polycom Limited Warranty and Limitation Liability ......21 Exclusions ..........22 Warranty Exclusive........22 Service Agreements........22 Limitations of Liability ....... 23 Disclaimer ..........
Page 4: Introduction
If you ® SoundPoint IP 500/501 SIP package. are missing any items, please contact your Check this list before installation to ensure system administrator. ® Polycom SoundPoint IP 500/501 SIP Power Adapter (speciﬁcation varies according to country) Directories Services Menu...
Page 5: Installing Soundpoint Ip 500/501 Sip
Point IP 500/501 SIP phone. If you re- tor should review and can also be found at quire additional information or assistance http://www.polycom.com. with your new phone, please contact your system administrator. Connecting Network and Power Source AC Power Option...
Page 6: Connecting The Handset And Optional Headset
2. Connect the headset (optional accessory) to the headset jack on the back of the phone. For information on headsets, please visit www.polycom.com and choose the Support link. HEADSET HANDSET Attaching the Base 1. Place all cords in the recessed area 2.
Page 7: Features
Features Line/Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your phone. Display Control Keys Speakerphone Use the arrow keys to scroll through the Microphone Mute displayed information. Use the Sel key to select Headset a ﬁeld of displayed data and the Del key to...
Page 8: Key Descriptions
Key Descriptions Feature Key Description Allows for hands-free communication during calls. Mutes audio transmission locally during calls. Allows users to place and receive calls through an optionally con- Directories Directories nected headset. Directories Services Line or Speed Dial keys. Services Menu Services Menu...
Page 9: Using Soundpoint
To obtain the IP address of your phone, press Forward Do N Services joe@205.173.1.24 followed by Status, Platform Menu My Status Menu Transfer sip: jane@polycom.com Phone. The IP address is listed together with Call Lists Voice Mail PQRS WXYZ Redial other phone information. Messages Call Lists Buddy Status...
Page 10: Answering A Call
Answering a Call Using the Handset: Pick up the handset. Conference Directories Using Hands-Free Speakerphone Mode: Services Press or with the handset on hook Menu press the line key ( ) opposite the Call Lists Incoming calls may be ignored incoming call, or the Answer soft key .
Page 11: General Key Use
Directories Menu Directories Menu Services Messages Services Messages Conference Do Not Disturb Do Not Disturb Conference General Key Use Transfer Transfer To navigate through menus and to enter data, these are useful tips: PQRS WXYZ Redial PQRS WXYZ Redial Hold Hold 1.
Page 12: Call Timer
Call Timer Call progress on an active call is monitored through a local call timer. This is visible within the active call window on the display. Directories Services Menu Conference Directories Call Lists Ending a Call Messages Conference Services Do Not Disturb Press the EndCall soft key.
Page 13: Do Not Disturb
Menu Messages Do Not Disturb (Optional) If multiple lines are in use, Do Press to prevent the phone from Do Not Disturb Not Disturb can be set on a line-by-line ringing on incoming calls. A ﬂashing icon basis. Contact your system administrator and text on the display indicates that Do for futher details.
Page 14: Ring Type
Ring Type Many ring types are available. Users can 3. Using the arrow keys, highlight the desired ring type. Press the Play select different rings to distinguish be- tween lines or to have a different ring from soft key to hear the selected ring their neighbor’s phone.
Page 15: Speed Dial
7. Press Save to conﬁrm or Cancel to 4. Enter the Contact number. This abandon the changes then press Exit is a required ﬁeld and it must be unique (not already in the direc- to return to the idle display. tory).
Page 16: Multiple Lines
To remove a Speed Dial entry: Exit to return to the 4. Press Save and Conference Directories 1. Press and select Contact idle display. Directory. The Speed Dial for that contact is re- 2. Scroll to the desired entry and press Services moved.
Page 17: Multiple Call Appearances
Multiple Call Appearances Each line on the phone can be conﬁgured to have one or more call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 9301 is in an outbound call with 9304.
Page 18: Voicemail
Voice Mail Received messages will be indicated by a A stutter dial tone in place of normal dial ﬂashing Message Waiting Indicator LED tone is used to indicate that one or more on the front of the phone and a visual voice messages are waiting at the message notiﬁcation on the display.
Page 19: Multilingual Support (Localization)
Multilingual Support (Localization) Many languages are supported by the phone. To change language: 3. The display will change to the erence tories 1. Press and select Settings, Menu language of your choice. Basic, Preferences, Language. 4. Exit to the idle display by pressing 2.
Page 20: Optional Features
Optional Features Text Messaging Users can send and receive Text messages indicated by a ﬂashing Message Waiting on the phone. SIP Instant (Text) Mes- Indicator LED on the front of the phone saging is supported in real-time. Users and optionally a visual notiﬁcation on the can send and receive text messages using display.
Page 21 5. Press the Save soft key or Cancel to abandon the change then press to return to the idle display. Conference Directories The diagrams show a typical Buddy Status screen Services display of monitored phones and a My Status display. Menu Call Lists Messages...
Page 22: Troubleshooting
Troubleshooting No Dial-Tone Verify power is correctly applied to the Verify if dial tone is present on any other ® SoundPoint IP 500/501 SIP phone: audio paths: • Check that the display is illumi- • Switch between handset, headset nated. (if present) or hands-free to see if •...
Page 23: Safety And Compliance
No Response from Feature Key Presses Conference Directories Verify phone is in active state: Services • Make a call to the phone to check • Press followed by System Menu for inbound call display and ring- Call Lists Status and Server Status to conﬁrm Messages ing as normal.
Page 24: Modifications
Polycom the date of purchase from Polycom or its may, on its sole discretion, refund to authorized reseller. Customer the purchase price paid for the defective product.
Page 25: Exclusions
TIONS, EXPRESS OR IMPLIED, EI- INSTALLATION, MAINTENANCE OR THER IN FACT OR BY OPERATION OF USE OF ITS PRODUCTS. LAW, STATUTORY OR OTHERWISE, Service Agreements Please contact your Polycom Authorized Reseller for information about service agree- ments applicable to your product.
Page 26: Limitations Of Liability
Limited Warranty and Limitation of Polycom, the Polycom logo design, and Liability. SoundPoint are trademarks of Polycom, All rights reserved under International and Inc.
Page 27 Permission is hereby granted, free of IS”, WITHOUT WARRANTY OF ANY charge, to any person obtaining a copy of KIND, EXPRESS OR IMPLIED, IN- this software and associated documenta- CLUDING BUT NOT LIMITED TO THE tion ﬁles (the “Software”), to deal in the WARRANTIES OF MERCHANTABIL- Software without restriction, including ITY, FITNESS FOR A PARTICULAR...
Page 28 Milpitas, CA 95035 ©2005 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective compainies. 1725-11519-001 Rev. C...

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