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Merging HAPI MKIII User Manual

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Hapi MKIII
User Manual
Revision 0.1
25 November 2024

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Summary of Contents for Merging HAPI MKIII

  • Page 1 Hapi MKIII User Manual Revision 0.1 25 November 2024...

  • Page 2: Table Of Contents

    Hapi MkIII MADI128V3 Module Installation......................34 Assembling the Rack Mount ears ....................35 HAPI MK III - Power ON ........................36 HAPI MKIII - OLED screen interface ....................37 Screen Navigation ..........................37 Home Screen ....................................37 Volume Menu ....................................38 Meters Menu....................................
  • Page 3 Firmware Update Manual Mode ............................76 HAPI - Troubleshooting ........................81 Hapi on screen Error Report.............................. 81 How to provide Merging Support with a Hapi MKIII Debug Report file ........... 83 Firewall and Antivirus ................................83 FOR MORE INFORMATION ......................84 www.merging.com/hapi...
  • Page 4 HAPI MKIII User Manual IMPORTANT SAFETY AND INSTALLATION INSTRUCTION SAVE THESE INSTRUCTIONS INSTRUCTIONS PERTAINING TO RISK OF FIRE, ELECTRIC SHOCK, OR INJURY TO PERSONS WARNING – when using electric products, basic precautions should be followed, including the following: 1. Read all of the safety and installations instructions and explanation of graphic symbols before using the product.
  • Page 5 Merging Technologies hardware and or software or for any defect in the hardware software or documentation.

  • Page 6: Important Notice

    IMPORTANT NOTICE: Please read the following information very carefully before attempting any installation. Failure to comply with the precise instructions may result in damage to your Merging hardware. Please read this entire section of the manual carefully before installation. STATIC DANGER NOTICE: Please note that the Hapi contains delicate electronic components that can be damaged or even destroyed when exposed to static electricity.

  • Page 7: Environmental Limits

    Merging Technologies, Inc. extends this Limited Warranty to the original purchaser. In the event of a defect or failure to confirm this Limited warranty, Merging Technologies, Inc. will repair or replace the product without charge within sixty (60) days. To make a claim under this limited warranty, the purchaser must notify Merging Technologies, Inc.

  • Page 8: Introduction To Hapi Mkiii

    • Signal routing from any input to any combination of outputs • RAVENNA/AES67 Compatible • RAVENNA/AES67 Hapi MKIII supports Network ST2022-7 redundancy and Network Switch mode • Dante Ready™ (requires Dante firmware & licence plan) • Dante Network Redundancy and Switched mode support (requires Dante firmware & license plan) •...
  • Page 9 The Hapi MKIII is delivered without a Dante license, the license must be purchased separately. To operate in Dante mode, it requires that the Hapi MkIII Dante firmware is updated in the unit. Refer to the Dante Set Up guidelines for all details.

  • Page 10: Front Panel

    HAPI MKIII User Manual HAPI MKIII - Hardware FRONT PANEL BACK PANEL HAPI UNIT HAPI SCHEMATIC IMAGES Front Panel Back Panel www.merging.com/hapi Page 10...
  • Page 11 HAPI MKIII User Manual HAPI BASE UNIT IOC-HAPI Specifications Case Material Powder Coated Steel Front Panel Material Brushed Aluminum Weight (excluding redundant PS) 4.5 kg / 10 lbs Dimensions (1U rack mounting) 483 x 320 x 44 mm Voltage (AC) 100V–240VAC, 50–60 Hz...

  • Page 12: Hapi - Optional Cards

    HAPI MKIII User Manual HAPI - Optional Cards ADO8V3S / ADO8V3P These remotely controlled Mic/Line Input cards are 3rd generation Dual Gain topology designs, inspired from the Anubis outstanding Preamps, that show zero tolerance to any compromise on the audio quality.
  • Page 13 HAPI MKIII User Manual ADO8V3S / ADO8V3P Line input Section Frequency response +0/-0.1dB @ fs = 44100 Hz 5.7 Hz - 20.5 kHz Frequency response +0/-1.0dB @ fs = 44100 Hz 1.8 Hz - 21.0 kHz Frequency response +0/-0.1dB @ fs = 96000 Hz 5.7 Hz - 43.9 kHz...
  • Page 14 HAPI MKIII User Manual block diagram ADO8V3S / ADO8V3P Note: The ADO8V3S/P cards do not reflect on their Direct Outs the Digital Gain values which are only applied to the local signal paths. They offer a fixed level output and do reflect the Line/Mic/Boost respective Analog front-end gains.

  • Page 15: Da8V3S/Da8V3P

    HAPI MKIII User Manual DA8V3S/DA8V3P The DA8 (up to 192kHz) and the DA8P (up to DSD) have been shown in testing to be consistently the quietest multichannel D/A conversion modules available anywhere. DA8V3S/DA8V3P Key Features • Auto-mute circuitry for “no-pop” power cycling •...
  • Page 16 HAPI MKIII User Manual How to connect the symmetrical line out to an unbalanced input Never attempt to short pin 3 (or pin 2) to Ground on Horus DA's output, since the Horus Line Out driving circuitry is symmetrical but not floating.

  • Page 17: Ada8V3S/Adav38P

    HAPI MKIII User Manual ADA8V3S/ADAV38P These remotely controlled Mic/Line Input and Output cards are 3 generation Dual Gain topology designs, inspired from the Anubis outstanding Preamps, that show zero tolerance to any compromise on the audio quality. Available in models that work up to 192kHz (ADA8V3S) and DXD/DSD256 (ADA8V3P) Using those combined 8 channel Mic/Line In and Line Out cards allow the Hapi to be configured with up to 16 channels of Analog In/Out.
  • Page 18 HAPI MKIII User Manual ADA8V3S/ADA8V3P Line input Section Max Line Input for 0 dBFS +24 dBu Input Impedance (Differential) 10.4 kΩ Dynamic Range (A-weighted, typ.), ref +24 dBu 139 dB THD+N Line+A/D (20 Hz - 20 kHz) @ -2 dBFS <...
  • Page 19 HAPI MKIII User Manual ADA8V3S/ADA8V3P block diagram www.merging.com/hapi Page 19...
  • Page 20 HAPI MKIII User Manual ADA8V3S and ADA8V3P Roll Off Filters: Sharp: Offers a flat frequency response with an attenuation of 3 dB at 0.484 x FS (23.2 kHz @48k), which has the trade-off of 35 samples latency. Slow (default): Offers the lowest latency of 9 samples, with the trade-off of a gentle frequency response attenuation reaching -3dB at 0.45 x FS (21.6 kHz @48k)

  • Page 21: Pt64V3

    HAPI MKIII User Manual PT64V3 Not yet available, in our roadmap for 2025. This module allows you to connect your Hapi directly to a Pro Tools HD or Pro Tools HDX system through its two Digilink Mini connectors. You can plug up to two modules in a device, meaning you can record up to 128 Channels at a time.
  • Page 22 HAPI MKIII User Manual In Pro Tools, the Clock source should be set to Internal for the device emulated by the PT64V3 module (HD MADI in the following example). Sampling Rate mismatch protection Audio from Pro Tools to Hapi and from Hapi to Pro Tools is muted when the Sampling Rate asked by PT is not met by Horus to avoid recording when Sampling Rates mismatch.
  • Page 23 HAPI MKIII User Manual The next setup is using Hapi as the Master clock for all devices. In this case, the Clock Source must be set to the other device’s Word Clock. The Follow SR option in Setup -> Format must be enabled.
  • Page 24 HAPI MKIII User Manual Delay compensation Input and Output delay are strongly dependent on the Hardware. This implies that if one records a single source with two different devices at the same time, one will get two slightly out-of-phase tracks.

  • Page 25: Madi128V3

    HAPI MKIII User Manual MADI128V3 The MADI optional Module card provides a channel count of 128 inputs and 128 outputs @1FS Module Connection MADI128V3 Expansion Slot #1 BNC IO (pair 1) Coaxial BNC input/output 75 oHm BNC IO (pair 2)

  • Page 26: Hapi - Cables

    HAPI MKIII User Manual HAPI - Cables Connecting the analog audio Input cables to the ADO8V3S/P - ADA8V3S/P modules The ADO8V3S/P or ADA8V3S/P modules connect the Mic/Line Inputs using DB25 D-SUB connections. Please ensure that the cables you have chosen to use, or have had made, conform to this specification before you attempt to connect them.
  • Page 27 HAPI MKIII User Manual Connecting the analogue outputs cables to the DA8V3S DA8V3P modules The DA8V3 S/P modules connect the line outputs using DB25 D-SUB connections. Please ensure that the cables you have chosen to use, or have had made, conform to this specification before you attempt to connect them.
  • Page 28 HAPI MKIII User Manual Connecting the AES-EBU cable The AES ports connect to the AES-EBU I/O using DB25 D-SUB connections. Please ensure that the cables you have chosen to use, or have had made, conform to this specification before you attempt to connect them.
  • Page 29 HAPI MKIII User Manual Connecting the MADI cable The MADI port (optional MADI Module) can be connected using either Optical or coaxial cabling. When using the coaxial cable a 75 Ohm BNC-HDSDI cable must be used. How to make a Coaxial connection. Slowly bring the Male cable up to the female port, ensuring that the pin in the centre of the male cable lines up with the receptacle in the female port.
  • Page 30 ST2022-7/Redundant mode, set in the Hapi Advanced pages (default mode: network switch mode). See Network menu – Network operations modes for details. Similar applied to DANTE support, refer to the Hapi MkIII Dante Appendix for all details. www.merging.com/hapi Page 30...

  • Page 31: Hapi Mkiii Key Features

    HAPI MKIII Key Features Networking The Merging Hapi MKIII fully supports (2) RJ45 connectors, that can be configured in two different modes. 1) ST2022-7 Seamless Protection Switching when running the RAVENNA/AES67 firmware or Dante Redundancy mode when running the Dante firmware 2) Network Switch mode, allowing the daisy-chaining of one additional network device without the need for an external network switch.
  • Page 32 NMOS IS-05 (Device Connection Management) Dante Support The Hapi MkIII can also run in Dante mode its dual network interface can be used as Primary and Secondary ports with Dante Redundancy support. Refer to the Hapi MkIII Dante Appendix for all details.

  • Page 33: Hapi Mkiii - Modules Capabilities

    ** ADA Filter setting - Slow Roll Off Filter option = 9 Samples - Sharp Roll Off Filter option = 38 Samples Note: Internal router of the Hapi MKIII may add up to 1 sample of latency www.merging.com/hapi Page 33...

  • Page 34: Installing An Additional Hapi I/O Module

    7. After inserting the I/O module, the Hapi unit might need to be initialized. If this is the case, please follow the instructions received with the I/O module. Hapi MkIII MADI128V3 Module Installation The MADI128V3 Module installation must be done by your servicing center.

  • Page 35: Assembling The Rack Mount Ears

    With highly loaded Horus units (more than 3 I/O Analog modules per unit) or Hapi units (2 I/O Analog modules per unit), Merging recommends a free space of 1U above each unit to ensure adequate cooling of the devices, if no other heating elements are present.

  • Page 36: Hapi Mk Iii - Power On

    HAPI MKIII User Manual HAPI MK III - Power ON Connecting the Power Cable The Hapi unit runs on 100-240V, 50-60 Hz AC voltage. Excessive voltages can seriously damage the Hapi unit, so make sure that your AC power matches the voltage of your Hapi unit. When you connect the power, use the cable you received with your Hapi unit and plug it into a grounded outlet.

  • Page 37: Hapi Mkiii - Oled Screen Interface

    HAPI MKIII User Manual HAPI MKIII - OLED screen interface Screen Navigation The Main Rotary Control gives the user control over the Hapi OLED screen navigation The Rotary Control: The Rotary Control wheel when turned from right to left navigates through the available menu, to confirm a Menu entry Push the Rotary Control button.

  • Page 38: Volume Menu

    HAPI MKIII User Manual Volume Menu The Volume menu is where the user can determine the analog output module which will be controlled by the Hapi Rotary Control. It will also display the output meters of the selected module. Pressing the Hapi Rotary Control button allows user to select the which analog Module will be volume...

  • Page 39: D/A Meters Sub-Menu (Meters)

    HAPI MKIII User Manual D/A Meters Sub-Menu (Meters) The D/A meters page will display a VU meter for each D/A output available. If you have 1 x D/A module you will see 8 VU meters, if you have 2 x D/A modules you will see 16 VU meters, so one for each physical output.

  • Page 40: Meters Settings Menu

    HAPI MKIII User Manual Meters Settings Menu Hot : Sets the level above which the meter display will be red. If set to 0dB this will mean clipping. Range -2dBFS to 0dBFS (PCM) -2dB to 6dB SACD (DXD/DSD). Reminder: DSD users benefit from a +6dB headroom in DSD with distortion starting slightly and progressively from +3.1dB upwards and clipping once reaching +6dB SACD...

  • Page 41: Refs Sub-Menu (I/O)

    PTP Master note: The GMID (Grand Master ID) is available from Web Access page under IO & Sync, and in the Advanced pages – PTP tab. Note: The RAVENNA sync is not available in Dante mode. Refer to the Hapi MkIII Dante Appendix Refs...

  • Page 42: Timecode Sub-Menu (I/O)

    HAPI MKIII User Manual Delta: The short-term (instantaneous) time offset between the reference signal and the internal (considered as ideal) reference, measured in nanoseconds (ns). In other words, the delta indicator over a RAVENNA network will report the delta in ns between the master and the slave.

  • Page 43: Preamp Menu

    HAPI MKIII User Manual PreAmp Menu The PREAMP (A/D) menu becomes active if you have 1 or more AD8(P) modules installed in the Hapi unit, giving full access to the Input controls. Please see below for a description of the buttons available.
  • Page 44 HAPI MKIII User Manual This button will turn on 48V phantom power for the channel. If it is lit, it means that Phantom power is active. Only active on channels set to Mic. The total current drawn on the phantom power by all the microphones should...

  • Page 45: Setup Menu

    HAPI MKIII User Manual Setup Menu The Setup menu’s primary page contains function buttons described below as well as sub-menu links listed in the sub-sections; Formats, Routing, Modules, Presets, System, Network and Info Formats Menu (Setup) Sample Rate: Select the Hapi Sampling Rate 44.1 kHz - 48 kHz - 88.2 kHz - 176.4 kHz - 192 kHz - 384 kHz –...
  • Page 46 Master sampling rate of all the devices present in the Zone. In such a case it is recommended to disable the Hapi MkIII Auto Sampling Rate mode to avoid fights over the sampling rate of the non-Crowned devices at a given moment, since those could potentially cause sampling rate flickering.

  • Page 47: Routing Menu (Setup)

    Choices are made in blocks of 8 channels from the OLED (except for the Monitor, which is a Stereo signal). As of the Hapi MKIII single channel routing is supported but has to be performed via the Advanced pages. For more information refer to the RAVENNA Advanced Pages online guide.
  • Page 48 The example picture below shows the MADI output 1-8 routing being selected from the Routing page on the ADA8 module channels 1-8 Hapi MKIII single channel routing is supported but has to be performed via the RAVENNA Advanced pages. For more information refer to the Advanced Pages online guide.

  • Page 49: Modules Menu (Setup)

    The D/A buttons become active when 1 or more IOC-DA8(P) modules are installed in the Hapi unit. Trim : Headphone / DA N / ADA N Hapi MKIII provides single channel trim support. ADO N The A/D buttons, which become active if you have 1 or more ADO8V3 modules installed in the Hapi unit, give access to the Input controls.

  • Page 50: Headphone Menu

    HAPI MKIII User Manual Headphone Menu The Headphone menu refers to the Hapi front panel Headphone Monitor jacks. The Headphone jacks 1 & 2 (6.3 mm and 3.5 mm) output the same source and level. Attenuation: Sets the attenuation of the Headphone output. By selecting (Rotary Push) the...

  • Page 51: Modules: Madi Sub-Menu

    The MADI128V3 extension module is optional with each Hapi. A single MADI128V3 module is supported with Hapi MkIII and this one is supported in Slot 1 only. The Hapi MkII supports 128 channels of MADI IO, those are repartitioned in MADI1(1-64) and MADI2...

  • Page 52: Modules: A/D Sub-Menu

    HAPI MKIII User Manual Modules: A/D Sub-Menu Mic Alignment: User can offset the Mic Gain Alignment scaling from a Range of 0dB to +12dB. Example: Setting a gain alignment of +10dB will make the Hapi, Web Access or the Pyramix PreAmps control to be offset by a scaling of +10 dB.

  • Page 53: Modules: D/A Sub-Menu

    HAPI MKIII User Manual Type: Module Type description Modules: D/A Sub-Menu Max Level: On the DA8V3S and DA8V3P cards, the output level setting for all channels is done via software through the option “max output level” in each DA’s setting page, allowing either + 24 dBu or 18 dBu max level.

  • Page 54: Modules: Loopback (Hidden Menu, Available Only For Debug Use)

    HAPI MKIII User Manual Modules: PT64V3 Sub-Menu (not yet available for Hapi MkIII) Emulation mode: Selection of the Hardware emulated in Pro Tools. Latency is adapted to the mode chosen, see detailed table in PT64V3 section. None mode is seen as an HD MADI in Pro Tools, but has the lowest latency.

  • Page 55: System (Setup)

    HAPI MKIII User Manual System (Setup): ASIO Clock: If set to Auto enabled: The ASIO clock will be generated by the Hapi which will be PTP Master. If Auto is disabled: The ASIO clock will always be generated by this Hapi.

  • Page 56: Network Menu (Setup)

    ST2022-7. A reboot is required for the change to apply. Network Port Sub-Menu The Hapi MkIII has two network interfaces, listed as Port1 and Port 2. Each one can be configured by selecting their entry line. Please reboot after configuration IP Settings:...
  • Page 57 Note that our recommended RAVENNA switches are configured with DHCP disabled. Merging recommend the Hapi to be configured in “Auto” mode and the Merging PCIe Ethernet Controller Card NET-MSC-GBEX1 to also be configured with “Internet Protocol Version 4” with “Obtain an IP automatically”.

  • Page 58: Info (Setup)

    HAPI MKIII User Manual Info (Setup): In this sub menu you will find details about the Hapi internals; Serial number, firmware version currently installed, the AOIP mode and Dante compatibility of the device. ERROR Menu List the errors detected by the Hapi. Refer to the troubleshooting section below for details of each errors.

  • Page 59: Hapi Mkiii - Web Control Access

    HAPI MKIII User Manual HAPI MKIII - Web Control Access Installing and accessing the Hapi Control interface remotely To control and view your Hapi remotely with a web browser make sure that you are using one of the Internet browsers below: Google Chrome (Highly Recommended), Mozilla Firefox, Opera, Apple Safari, Microsoft Edge.

  • Page 60: Web Access

    HAPI MKIII User Manual The Web access Hapi MkIII menu pages are based on the Horus layout and differ from the Hapi MkIII OLED screen. For precise description of each parameter refer to the Hapi MkIII OLED description of the parameter as the Web Access is remote controlling the same parameters that are available on the Hap MKIII OLED display.
  • Page 61 HAPI MKIII User Manual METERS The Meters web menu will display the input and output metering of the modules present in the Hapi. At the top of the Meters Web Access page is the Stream Metering section which provides metering of your AoIP streams, this section is divided in two.
  • Page 62 HAPI MKIII User Manual Meters web Settings: Hot: Sets the level above which the meter display will be red. If set to 0dB this will mean clipping. Range -2dBFS to 0dBFS Alignment: Sets metering level alignment range (yellow leds). Range -24dBFS to 0dB Decay integration time: Sets the rate at which the level meter display decays after the level falls below the most recent Peak.
  • Page 63 HAPI MKIII User Manual PreAmp Web Access ▪ Allows the creation of up to 8 groups ▪ Naming of channels (can be saved in Hapi presets) ▪ VU meters For other parameters, please refer to the PreAmps module description (above)
  • Page 64 HAPI MKIII User Manual Routing Remote routing access page, where available modules will be displayed for selection. Refer to the OLED Routing description Modules Module menu will show the available Hapi Modules that your Hapi has in its configuration. Each module type has its own set of parameters.
  • Page 65 HAPI MKIII User Manual Disk Presets can be stored and loaded on your local system where Hapi is connected to. Save Presets Up to 5 presets can be saved and stored in the Hapi Load Presets Up to 5 presets can be loaded from the Hapi...
  • Page 66 2- Network Switch mode, allowing daisy chain for an extra network device Those modes of operation are available from the RAVENNA Advanced Pages. Find more details here. https://merging.atlassian.net/wiki/spaces/PUBLICDOC/pages/4819571/Merging+RAVENNA+Advanced +Pages+User+Guide. For Dante usage refer to the Hapi MkIII Dante Appendix SYSTEM Web Access Refer to the OLED System description.
  • Page 67 HAPI MKIII User Manual EXIT Web Access Shutdown: Initiates a proper shutdown of the Hapi unit, including a save of the current configuration. Do not attempt to shutdown the Hapi unit in other ways (such as using the power switch on the back of the device).

  • Page 68: Identify Me - Device Location

    Note: In Dante mode, you can also go in the Dante Controller and access the Device View of your Hapi. Click on the Identify – Eye icon to make the Hapi MkIII Power button blink and as well the network port LEDs at the back of the unit.

  • Page 69: Hapi Mkiii Embedded User Manual

    The Hapi embedded User Manual can be opened by clicking on the question mark sign at the bottom left of your browser. This will overlay the Hapi User Manual on your Web control access page. Figure5 HAPI MKIII Embedded User Manual Disconnection Warning - Web Access User will be warned it the remote web access to the Hapi become offline/disconnected.

  • Page 70: Pt64V3 (Not Yet Available) & Digidesign Hdio Setup

    HAPI MKIII User Manual PT64V3 & Digidesign HDIO Setup (Not yet available) This document explains how to setup Pro Tools and the devices to use a Hapi with an PT64V3 module alongside a Digidesign HDIO with just one HD Native interface. HDIO can obviously be replaced with any Digidesign Interface.

  • Page 71: Manage Mic Pres From Pro Tools

    Driver must be installed on the Mac OS. 1. The Hapi must then be linked to the Mac OS directly with an Ethernet cable. 2. The Hapi is accessible from Pro Tools once it is seen in the System Preferences -> Merging RAVENNA settings window.

  • Page 72: Pro Tools On Pc Horus/Hapi (Pt64V3 Available In 2025)

    HAPI MKIII User Manual Pro Tools on PC Horus/Hapi (PT64V3 available in 2025) Analog preamps can be controlled directly from within Avid Pro Tools running on a PC. In order to set Pro Tools up for Horus/Hapi preamp control follow this procedure: 1.
  • Page 73 HAPI MKIII User Manual Block Diagram www.merging.com/hapi Page 73...

  • Page 74: Use Horus-Hapi Midi Din

    HAPI MKIII User Manual Use Horus-HAPI MIDI din To be able to use Horus and Hapi MIDI din. Prerequisite: • Plug the Sync break out cable (CON-D15-VTC) at the back of your unit (SYNC connector) On Windows : Pyramix v12 > users: Under the Pyramix Settings>Hardware>MIDI Sync page...
  • Page 75 HAPI MKIII User Manual RTPMIDI do not properly always refresh, if you need to change your settings in RTPMIDI, you will have to restart the computer for the changes to apply. On MacOS: Horus / Hapi MIDI DIN port can be used directly from within any DAW running on a Mac.

  • Page 76: Hapi Mkiii - Firmware Update Procedure

    1. Install MT Discovery and the MT Portal 2. Launching MT Discovery 3. Mouse Right+Click on the Hapi-III entry, it should propose new updates for the Hapi MkIII under “Show Available Update”, select this line. 4. This will open the MT Portal from which you can update the RAVENNA/AES67 firmware or the Dante Firmware.
  • Page 77 5. This will open a browser page from which you will be able to select the .Hapi-III firmware file 6. Use the “Select File” button to select your firmware 7. This will open the explorer form where you can load the Hapi MKIII Firmware www.merging.com/hapi...
  • Page 78 HAPI MKIII User Manual 8. Once the firmware is selected press the Update button 9. Wait for the upload and update to complete. Warning. Never abort the Firmware when it is updating, this could damage the HAPI configuration. www.merging.com/hapi Page 78...
  • Page 79 Info page under Setup>Settings>Info In case you cannot access the Hapi MKIII Maintenance mode. Make sure that Hapi MkIII is well connected to your system, it is mandatory that the Ethernet port or Switch is a Gigabit one.
  • Page 80 Hapi MkIII in Maintenance Mode by pressing the power button and simultaneously pressing the Rotary encoder for a few seconds. The Hapi MkIII will then start in Maintenance Mode and will be ready for a firmware update. www.merging.com/hapi...

  • Page 81: Hapi - Troubleshooting

    "Ethernet input: GP descriptors fifo overrun"; The Ethernet communication is overloaded. The bandwidth is too small. Verify your set up, take note that a RAVENNA Network configuration must be running on a dedicated and certified Merging Switch. If problem persists contact our support team.
  • Page 82 HAPI MKIII User Manual “48V power failure: all A/D 48V forced off until next reboot” The attached error message is displayed when: 1. 48V is malfunctioning 2. If there is a short circuit on 48V If a MAJOR (by MAJOR, we mean that the threshold of short-circuit detection requires at least 10 Preamp inputs to be shorted simultaneously) 48V Phantom Power Supply short circuit is detected, 48V is forced off on all A/D channels and the following error message is displayed.

  • Page 83: How To Provide Merging Support With A Hapi Mkiii Debug Report File

    1. Connect your Hapi MKIII to your system via Ethernet. 2. Open MT Discovery and Mouse+Right Click on the Hapi MKIII entry to select Advanced Page 3. This will open the Advanced page in your web browser (e.g. Google Chrome) 4.

  • Page 84: For More Information

    HAPI MKIII User Manual FOR MORE INFORMATION MERGING HAPI Website https://www.merging.com/products/interfaces/hapi MERGING HAPI Downloads https://www.merging.com/support/downloads#current-hapi-downloads MERGING Knowledge Database, FAQs and Tutorials https://merging.atlassian.net/wiki/spaces/PUBLICDOC/overview MERGING Dante FAQ https://merging.atlassian.net/wiki/spaces/PUBLICDOC/pages/364576772/Merging+Dante+FAQ MERGING SUPPORT support@merging.com MERGING YouTube CHANNEL https://www.youtube.com/channel/UCR5q_dlb9dYnXTrVDWMshgw www.merging.com/hapi Page 84...

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