Volkswagen e-Golf 2019 Owner's Manual
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Volkswagen e-Golf 2019 Owner's Manual

Volkswagen e-Golf 2019 Owner's Manual

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Table of Contents

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Owner's manual
Publication -
Thank you for choosing Volkswagen
By purchasing this Volkswagen, you have become the owner of a vehicle fitted with the most up-to-date
technology and a multitude of convenience functions for your use and enjoyment.
Before using your vehicle for the first time, please read and observe the information in this owner's
manual. It will quickly help you to become familiar with your vehicle and all of its functions as well as
making you aware of dangers to yourself and others and of how these dangers can be avoided.
If you have any further questions about your vehicle, or if you think that the vehicle wallet has not
covered everything, please get in touch with your Volkswagen dealership. They will always be happy to
deal with your questions, suggestions or problems.
We hope you enjoy driving your new vehicle. Happy motoring.
Volkswagen AG
19.12.2019

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Summary of Contents for Volkswagen e-Golf 2019

  • Page 1 19.12.2019 Thank you for choosing Volkswagen By purchasing this Volkswagen, you have become the owner of a vehicle fitted with the most up-to-date technology and a multitude of convenience functions for your use and enjoyment. Before using your vehicle for the first time, please read and observe the information in this owner's manual.
  • Page 2 About this owner's manual This owner's manual is valid for all model types and versions of your Volkswagen. The owner's manual describes all equipment and models without indicating whether the equipment is optional or specific to the model type. This means that your vehicle may not have some of the equipment described, or it may only be available in certain markets.

  • Page 3: Description Of Symbols

    Description of symbols Vehicle overviews Front view Fig. 1 Overview of the front of the vehicle. Key to Fig. 1 : 1 Windscreen: — with vehicle identification number (→ Technical data, Description) — with windscreen heating (→ Windscreen heating, Operation) — with windscreen wiper (→ Wipers, Operation) —...

  • Page 4: Side View

    Side view Fig. 1 Overview of the right side of the vehicle. Key to Fig. 1 : 1 Roof aerial (→ Radio reception and aerials, Description) 2 Charging socket flap (→ Charging operations, Description) 3 Door release lever (→ Doors, Description) 4 Exterior mirrors (→ Exterior mirrors, Setting) —...

  • Page 5: Rear View

    — with rear window heating (→ Heating, ventilation, cooling, Description) — with rear window wiper (→ Wipers, Operation) 3 Volkswagen badge for opening the boot lid (→ Boot lid, Description) 4 Camera area for parking systems (→ Rear view camera system, Description) , (→ Vehicle care, exterior, Cleaning/Care) 5 Tail light clusters (→...
  • Page 6 Driver door Fig. 1 Driver door (left-hand drive vehicles): controls (mirrored for right-hand drive vehicles). Key to Fig. 1 : 1 Door release lever 2 Central locking button for locking and unlocking the vehicle (→ Indicator lamp in the driver door, Description) 3 Rotary knob for exterior mirror adjustment and functions (→ Exterior mirrors, Setting) 4 Central locking system indicator lamp (→...

  • Page 7: Driver Side

    Driver side Fig. 1 Overview of the driver side (left-hand drive vehicles). Fig. 2 Overview of the driver side (right-hand drive vehicles). Key to Fig. 1 and Fig. 2 : 1 Light switch (→ Exterior drive lighting, Description) 2 Controls for instrument and switch lighting (→ Instrument and switch lighting, Operation) 3 Vent (→...
  • Page 8 — with warning and indicator lamps (→ Symbols in the instrument cluster, Overview) 6 Lever for wipers and washers (→ Wipers, Description) — With buttons for operating the menus (→ Menus and information displays, Operation) 7 Controls on the multifunction steering wheel: —...

  • Page 9: Centre Console

    Centre console Fig. 1 Overview of the upper section of the centre console.
  • Page 10 Fig. 2 Overview of the lower section of the centre console (left-hand drive vehicles). Key to Fig. 1 : 1 Indicator lamp for the front passenger front airbag switch-off function  (→ Airbag system, Description) 2 Vent (→ Heating, ventilation, cooling, Description) 3 Infotainment system → Infotainment 4 Button for right-hand seat heating (→...
  • Page 11 5 Centre armrest with stowage compartment: — with mobile phone interface → Infotainment system — with CD changer (depending on equipment) 6 Cigarette lighter or 12-volt socket (→ Ashtray and cigarette lighter, Description) , (→ Sockets, Description) 7 Button for Auto Hold function (→ Auto Hold function, Description) 8 Electronic parking brake (→...

  • Page 12: Front Passenger Side

    Front passenger side Fig. 1 Front passenger side (left-hand drive vehicles): overview of dash panel (mirrored for right- hand drive vehicles). Fig. 2 With open front passenger door (left-hand drive vehicles): key-operated switch in the dash panel (mirrored for right-hand drive vehicles). Key to Fig. 1 and Fig. 2 : 1 Location of front passenger front airbag in the dash panel (→...
  • Page 13 2 Vents (→ Heating, ventilation, cooling, Description) 3 Glove box: — with opening lever — with media drives for the Infotainment system → Infotainment system — with card reader → Infotainment system — with vent for cooling the glove box —...
  • Page 14 Controls in the roof Symbol Meaning   Buttons for interior and reading lights (→ Interior lighting, Operation) .     Buttons for emergency call service, information call and breakdown call     (→ eCall Emergency System, Description) .

  • Page 15: Driver Information

    Driver information Symbols in the instrument cluster The warning and indicator lamps indicate various warnings, faults or certain functions. Some warning and indicator lamps light up when the ignition is switched on and should go out once the engine is running or the vehicle is in motion. For details on indicator lamps that light up in the light switch, see Chapter “Lights”...
  • Page 16 Fault in electric drive system →  Fault in electrical system 12-volt vehicle battery →  12-volt vehicle battery Collision warning →  Advance warning Central warning lamp →  Priority 2 warning Fault in airbag and belt tensioner system →  Fault in airbag system or belt tensioner Front passenger front airbag switched off →  Front passenger front airbag switched off...
  • Page 17 Anti-lock brake system (ABS) fault →  ABS failure or fault Vehicle lighting failure →  Vehicle lighting failure Rear fog light switched on → Switching the rear fog light on and off Rain/light sensor fault →  Rain/light sensor fault , →  Fault in rain/light sensor Fault in wipers → ...
  • Page 18 Adaptive Cruise Control (ACC) not available →  The ACC is not available. Lane Assist switched on, not active → Driving with the lane keeping system Fault in the "Blind Spot” Monitor →  Blind Spot Monitor failed Fault in engine management system →  Fault in engine management system 12-volt vehicle battery → ...
  • Page 19 Service due → Service interval display Main-beam control active →  Switching on main-beam control , →  Switching on advanced main-beam control Charging connector connected → Charging the vehicle using a mains socket or charging station (AC) Distance warning →  Distance warning Speed regulation is switched on → Displays , → Starting control Fault in the cruise control system → ...
  • Page 20 Instrument cluster Introduction to the topic The vehicle is equipped either with an analogue or a digital instrument cluster (Active Info Display). WARNING Accidents and injuries can occur if the driver is distracted. ● Never press the buttons on the instrument cluster while the vehicle is in motion. ●...

  • Page 21: Power Display

    Analogue instrument cluster Fig. 1 Instrument cluster in the dash panel with power display. Descriptions of the instruments → Fig. 1 : 1 Power availability indicator Displays the current available power of the electric drive. 2 Power display (→ Power display, Description) . The current power level is displayed in kilowatts (in % PWR x 10) while the vehicle is in motion.
  • Page 22 Digital instrument cluster (Active Info Display) Fig. 1 Active Info Display in the dash panel. The Active Info Display is a digital instrument cluster with high-resolution TFT colour display. To complement the standard dials such as the rev counter and speedometer, users can choose from various "information profiles"...
  • Page 23 Navigation map in the Active Info Display In vehicles with a factory-fitted Infotainment system → Infotainment system , the Active Info Display can show a detailed map. To display this map, select the Navigation menu item in the instrument cluster. The navigation map can be shown in two sizes.

  • Page 24: Available Power

    Available power Fig. 1 In the instrument cluster: available power. Available power display Key to Fig. 1 : A Maximum electric drive power availability. High power availability is required, for example, to accelerate the vehicle quickly to overtake safely. B Maximum electric drive power no longer available →  C Currently available drive power very limited.
  • Page 25 WARNING If the maximum power reserve is not available or the charge level of the high-voltage battery has reached the “reserve range”, the driving characteristics can change, e.g. the acceleration performance of the vehicle. ● Always adapt your speed and driving style to suit visibility, weather, road and traffic conditions as well as the charge level of the high-voltage battery.

  • Page 26: Selector Lever Positions

    Displays Possible information on the instrument cluster display Depending on the vehicle equipment level, various kinds of information can be displayed on the instrument cluster display: — Open doors, bonnet and boot lid. — Warning and information messages (→ Warning and information messages, Description) . —...

  • Page 27: Telephone Information

    Telephone information If a mobile telephone is connected via Bluetooth®, the Bluetooth® symbol is shown in the instrument cluster display . In addition, the symbol shows the charge level of the mobile phone battery Mileage displays The odometer registers the total distance travelled by the car. The trip recorder (trip) shows the distance travelled since the trip recorder was last reset.
  • Page 28 If several warnings are present, the symbols will appear for several seconds, one after another. The symbols will continue to appear until the faults are rectified. If warnings about malfunctions are displayed when the ignition is switched on, it may not be possible to adjust some settings as described, or the information display may appear differently.

  • Page 29: Driving Data Display (Multifunction Display)

    Driving data display (Multifunction display) The driving data display (multifunction display) shows a variety of travel and fuel consumption data. Switching between displays Vehicles without multifunction steering wheel: — Press the rocker switch on the wiper lever (→ Menus and information displays, Operation) . Vehicles with multifunction steering wheel: button (→...
  • Page 30 List of active convenience systems which can increase energy consumption, e.g. the air conditioning system. Setting the speed warning — Select the display Warning at --- km/h or Warning at --- mph. — Press the   button on the wiper lever or the   button on the multifunction steering wheel to save the current speed and activate the warning.

  • Page 31: Warning And Information Messages

    Warning and information messages The system runs a check on certain components and functions in the vehicle when the ignition is switched on or while the vehicle is in motion. Malfunctions are indicated by red and yellow warning symbols with information messages on the instrument cluster display. An acoustic warning is also given in certain cases.
  • Page 32 Driver Alert System (recommendation for rest breaks) Fig. 1 On the instrument cluster display: Driver Alert System symbol. The Driver Alert System informs the driver if their driving shows signs of tiredness. Function and operation The Driver Alert System determines the driving behaviour at the beginning of a journey and uses it to evaluate the tiredness of the driver.
  • Page 33 — The ignition is switched off. — The driver seat belt is unfastened and the driver door is open. — The vehicle has been stationary for longer than 15 minutes. The Driver Alert System is automatically reset in the event of an extended period of slow driving (speed less than 60 km/h (37 mph)).

  • Page 34: Speed Warning

    Dynamic Road Sign Display Fig. 1 On the instrument cluster display: examples of recognised speed limits and overtaking restrictions with accompanying additional signs. Dynamic Road Sign Display uses a camera in the base of the interior mirror to monitor standard road signs and informs the driver of any detected speed limits or overtaking restrictions. Within the limits of the system, the system also displays additional signs, e.g.
  • Page 35 If the Dynamic Road Sign Display detects that an applicable speed limit has been exceeded, it can issue an acoustic warning signal or display a message on the instrument cluster display. The speed warning can be set or completely deactivated in the vehicle settings in the Infotainment system (→...
  • Page 36 Eco-driving notes Fig. 1 Display of eco-driving notes (illustration) The eco-driving notes support the driver by providing situation-dependent recommendations on the instrument cluster display for an anticipatory driving style. When you approach a junction, roundabout or route section with a speed limit, for example, the text message Foot off accelerator! is displayed.
  • Page 37 Time — To set the time (on all vehicle clocks), press and hold the  button in the instrument cluster while the doors are closed until the word Time appears on the instrument cluster display (→ Analogue instrument cluster, Overview) or  (→ Digital instrument cluster (AID), Overview) . —...
  • Page 38 Button for driver assist systems Depending on the vehicle equipment, the button for driver assist systems is located on the turn signal and main beam lever or on the multifunction steering wheel. The driver assist systems can be switched on and off in the Assist systems menu using the button. —...

  • Page 39: Service Notification

    The service information can be displayed in the vehicle settings in the Infotainment system (→ Vehicle settings menu, Operation) . Resetting the service interval display If the service or the inspection was not performed by a Volkswagen dealership, the display can be reset as follows: — Switch off the ignition.
  • Page 40 — Switch on the ignition again. — Release the button. — Press the  button in the instrument cluster for confirmation. Do not reset the service interval display between service intervals otherwise incorrect data may be shown. The Service message disappears after a few seconds with activated vehicle drive system or by pressing the ...

  • Page 41: Operating The Instrument Cluster

    Operating the instrument cluster Introduction to the topic Some menu options can only be opened when the vehicle is stationary. The buttons on the wiper lever are omitted in vehicles equipped with a multifunction steering wheel (→ Menus and information displays, Operation) . WARNING Accidents and injuries can occur if the driver is distracted.
  • Page 42 Qualified workshops can program and modify other functions depending on the vehicle equipment level. Volkswagen recommends using a Volkswagen dealership for this purpose. Driving data (→ Driving data display (multifunction display), Description) .

  • Page 43: Operation Using The Multifunction Steering Wheel

    Operation using the multifunction steering wheel Fig. 1 Right-hand side of the multifunction steering wheel: controls for using the menus and information displays in the instrument cluster. If any priority 1 warnings are displayed, you will be unable to open any menus (→ Warning and information messages, Description) .
  • Page 44 Vehicles with Active Info Display: — Press the VIEW → Fig. 1 button to open the Views menu in the display of the instrument cluster. Various information profiles can be selected in the Views menu. If warnings about malfunctions are displayed when the ignition is switched on, it may not be possible to adjust some settings as described, or the information display may appear differently.
  • Page 45 Operating using the wiper lever Fig. 1 On the right of the steering column: buttons on the wiper lever (illustration). If any priority 1 warning messages are displayed, you will be unable to open any menus. Some warnings can be confirmed and hidden using the  → Fig. 1   1 button. Selecting the menu or Infotainment system display —...

  • Page 46: General Information On Operation

    Infotainment system controls and displays Introduction to the topic The Infotainment system combines key vehicle systems in a central operating unit, e.g. menu settings, radio and navigation system. General information on operation The following section contains relevant information on the settings that can be adjusted in the Vehicle settings menu.
  • Page 47 Vehicle settings menu You can switch individual functions and systems on and off and adjust the settings in the vehicle settings of the Infotainment system. Opening the Vehicle settings menu — Switch on the ignition. — Switch on Infotainment system if necessary. —...

  • Page 48: Energy Flow Display

    e-displays Fig. 1 Infotainment system screen: typical energy flow display. Key to Fig. 1 Energy recovery (recuperation). Electric motor active. 1 The high-voltage battery is charged through recuperation. 2 The vehicle is coasting. 3 High-voltage battery. 4 The vehicle is powered by the electric motor, the high-voltage battery is discharging. Opening the e-displays menu on the Infotainment system screen With the ignition switched on, select the menu option e‑Displays in the vehicle settings in the Infotainment system (→...

  • Page 49: Settings Menu

    e‑Manager The e‑Manager allows profiles to be set-up or selected for time-controlled or deferred charging of the high-voltage battery and for electric heating and cooling of the stationary air conditioning. The e-manager can be accessed via the vehicle settings in the Infotainment system. Opening the e-Manager —...
  • Page 50 Personalisation The personalisation function allows personalised vehicle settings, such as air conditioning system, instrument cluster or lighting settings, to be saved in a user account. Four user accounts are available. Users are identified using the vehicle key upon unlocking the vehicle. One user account is assigned to each vehicle key.

  • Page 51: General Notes

    In some countries, special safety standards and regulations apply that the vehicle may not comply with. Volkswagen recommends that you visit your Volkswagen dealership before travelling abroad to find out about any legal requirements and the following issues at your destination: ✓...
  • Page 52 ✓ Are there any Volkswagen dealerships in the destination country? ✓ Are the correct service fluids that comply with Volkswagen specifications available in the destination country (→ Service fluids, Introduction/General information) ? ✓ Does the navigation function in the factory-fitted Infotainment system work with the navigation data available in the destination country? ✓...
  • Page 53 NOTICE Volkswagen is not responsible for any vehicle damage caused by inadequate servicing work or lack of Genuine Parts. Please observe the notes and information for vehicles with N1 approval (→ N1 approval, Description) . Servicing the vehicle regularly is not only about vehicle maintenance – it also ensures that your vehicle remains roadworthy and in perfect working order.

  • Page 54: Sitting Position

    Sitting position Introduction to the topic Number of seats The vehicle has a total of five seats: two at the front and three at the rear. Each seat is equipped with a seat belt. WARNING Assuming an incorrect sitting position in the vehicle can increase the risk of severe or fatal injuries during a sudden driving or braking manoeuvre, in the event of a collision or accident, or if the airbags are triggered.
  • Page 55 The dangers of assuming an incorrect sitting position If the seat belts are not worn or are worn incorrectly, the risk of severe or fatal injuries increases. Seat belts can only provide optimal protection if the seat belt routing is correct. Assuming an incorrect sitting position considerably impairs the level of protection provided by a seat belt.

  • Page 56: Correct Sitting Position

    Volkswagen recommends using a Volkswagen dealership for this purpose. Volkswagen recommends the following seating position for your own safety and to reduce the level of injury in the event of a sudden braking manoeuvre or an accident: The following applies to all vehicle occupants: —...
  • Page 57 — Always leave both feet in the footwell to help ensure you maintain control of the vehicle at all times. Additional points for the front passenger: — Move the backrest into an upright position so that your back rests fully against it. —...

  • Page 58: Seat Belts

    ● Have damaged seat belts immediately replaced by new seat belts that have been approved by Volkswagen for the vehicle. Seat belts subjected to stress and stretched during an accident must be replaced by a qualified workshop. Renewal may be necessary even if there is no apparent damage.

  • Page 59: Warning Lamp

    Warning lamp Fig. 1 On the instrument cluster display: warning lamp. A acoustic signal will be given for a few seconds if the seat belts are not fastened as the car pulls off and reaches a speed of more than approximately 25 km/h (15 mph), or if the seat belts are unfastened while the vehicle is in motion.
  • Page 60 Frontal collisions and the laws of physics Fig. 1 Unbelted occupants in a vehicle heading for a brick wall. Fig. 2 Unbelted occupants in a vehicle heading for a brick wall. The physical principles involved in a frontal collision are relatively simple. As soon as the vehicle is in motion, both the moving vehicle and its occupants gain “kinetic energy”...
  • Page 61 At speeds of approximately 30 km/h (19 mph) to approximately 50 km/h (31 mph), the forces acting on bodies in a collision can easily exceed one tonne (1,000 kg). These forces are even greater at higher speeds. This example applies not only to frontal collisions, but to all accidents and collisions.
  • Page 62 What happens to vehicle occupants who have not fastened their seat belts Fig. 1 An unbelted driver is thrown forwards. Fig. 2 The unbelted rear passenger is thrown forwards, hitting the belted driver. Many people believe that they can brace their weight with their hands in a minor collision. This is not true.
  • Page 63 the vehicle interior, e.g. the steering wheel, dash panel, or windscreen → Fig. 1 . The airbag system is not a substitute for the seat belts. When triggered, the airbags only provide additional protection. Airbags are not triggered in all kinds of accidents. Even if the vehicle is equipped with an airbag system, all vehicle occupants, including the driver, must fasten their seat belt and wear it correctly while the vehicle is in motion.
  • Page 64 Seat belt protection Fig. 1 Driver restrained by a properly positioned seat belt during a sudden braking manoeuvre. Correctly fastened seat belts can make a major difference. When fastened properly, seat belts hold the vehicle occupants in the correct sitting positions and considerably reduce the kinetic energy in the event of an accident.

  • Page 65: Using Seat Belts

    Using seat belts Checklist Using the seat belts →  ✓ Check the condition of all seat belts regularly. ✓ Keep the seat belts clean. ✓ Avoid allowing any foreign bodies or fluids to get on to the seat belt or latch plate or into the slot for the seat belt buckle.

  • Page 66: Fastening And Unfastening Seat Belts

    Fastening and unfastening seat belts Fig. 1 Inserting the seat belt latch plate into the buckle. Fig. 2 Removing the latch plate from the buckle. If worn properly, seat belts hold the vehicle occupants in the correct sitting position during an accident or braking manoeuvre, providing maximum protection →  In vehicles with a proactive occupant protection system, the driver and front passenger seat belts are automatically tensioned in certain situations (→...
  • Page 67 Unfastening the seat belts Unfasten seat belts only when the vehicle is stationary →  — Press the red button in the buckle → Fig. 2 . The latch plate is released and springs out. — Guide the belt back by hand so that it rolls up easily, without twisting the seat belt and without damaging the trim.
  • Page 68 Seat belt routing Fig. 1 Correct seat belt routing and head restraint adjustment. Fig. 2 Correct seat belt routing during pregnancy. Seat belts only provide an optimum level of protection during an accident when they are routed correctly. Correct seat belt routing reduces the risk of severe or fatal injuries. Correct seat belt routing also holds the vehicle occupants in position so that an inflating airbag can offer the maximum level of protection.
  • Page 69 If a person's physical build prevents them from routing the seat belt properly, contact a qualified workshop to find out about any special modifications so that the seat belts and airbags can provide the optimum level of protection. Volkswagen recommends using a Volkswagen dealership for this purpose.

  • Page 70: Seat Belt Height Adjuster

    Seat belt height adjuster Fig. 1 Next to the front seats: belt height adjuster. The seat belt height adjusters for the front seats can be used to adjust the position of the seat belt on the shoulder so that it can be fastened properly: —...
  • Page 71 Belt retractor, belt tensioner, belt tension limiter The seat belts in the vehicle are part of the vehicle safety concept (→ Airbag system, Description) (→ Advanced airbag system, Description) and include the following important functions: Belt retractor Every seat belt is equipped with an automatic belt retractor on the shoulder part of the belt. Full freedom of movement is ensured when the shoulder belt is pulled slowly or when the vehicle is travelling at normal speeds.
  • Page 72 Service and disposal of belt tensioners Seat belts may become damaged during any work on the belt tensioners or while removing or refitting any vehicle parts in conjunction with any other repair work. This damage will not always be noticeable. The consequence may be that the belt tensioners could function incorrectly, or not function at all, in the event of an accident.

  • Page 73: Function Limitations

    Proactive occupant protection system The proactive occupant protection system is an assistance system that initiates action to protect vehicle occupants in dangerous situations. However, the system cannot prevent a collision. The full scope of functions for the proactive occupant protection system will be available only if the function has been activated in the Infotainment system and there are no malfunctions.
  • Page 74 WARNING The intelligent proactive occupant protection system cannot overcome the laws of physics, and functions only within the limits of the system. Never let the extra convenience afforded by the proactive occupant protection system tempt you into taking any risks when driving. The system cannot prevent a collision.

  • Page 75: Airbag System

    ● Airbags that have been triggered, and any affected system parts, must immediately be replaced with new parts that are approved by Volkswagen for the vehicle. ● Repairs and modifications to your vehicle should only be carried out by a qualified workshop.
  • Page 76 WARNING Cleaning agents that contain solvents cause the surface of the airbag modules to become porous. In an accident that triggers the airbag, loose plastic parts can cause serious injury. ● Never clean the dash panel or the airbag covers with cleaning agents that contain solvents.
  • Page 77 Type of front passenger front airbag system Volkswagen offers two different front passenger front airbag systems. Depending on the vehicle equipment, an airbag system or an airbag system with front passenger front airbag deactivation may be installed. Airbag system The front passenger front airbag can be deactivated only by a qualified workshop.

  • Page 78: Indicator Lamp

    Indicator lamp Fig. 1 In the centre console: indicator lamp for deactivated front passenger front airbag or for activated front passenger front airbag  The yellow indicator lamp in the instrument cluster display lights up briefly as a functional check when the ignition is switched on and goes out after a few seconds.

  • Page 79: Troubleshooting

    Troubleshooting  Fault in airbag system or belt tensioner The yellow indicator lamp lights up continuously. In addition, a message may be displayed in the instrument cluster. A malfunction has been detected in at least one airbag or belt tensioner. — Go to a qualified workshop. —...
  • Page 80 Description and function of the airbags The airbags can protect vehicle occupants during frontal and side collisions by reducing their movement in the direction of the collision. When an airbag is triggered, it is inflated by a gas generator. This causes the airbag covers to break, and the airbags inflate forcefully to cover their deployment zones within milliseconds.
  • Page 81 — Indicator lamp PASSENGER AIR BAG  in the centre console. — Indicator lamp PASSENGER AIR BAG  in the centre console. — Control units and sensors. — Safety-optimised and height-adjustable head restraints. — Adjustable steering column. — If applicable, anchor points for child seats on the rear outer seats and on the front passenger seat.

  • Page 82: Front Airbags

    Front airbags Fig. 1 Location and deployment zone of the driver front airbag. Fig. 2 Location and deployment zone of the front passenger front airbag. In conjunction with the seat belts, the front airbag system gives the front occupants additional protection for the head and chest in the event of a severe frontal collision. Always keep as far away from the front airbag as possible (→...
  • Page 83 The front airbag for the driver is located in the steering wheel → Fig. 1 and the front airbag for the front passenger is located in the dash panel → Fig. 2 . The airbag locations are identified by the text “AIRBAG”. The areas inside the red lines are covered by the front airbags when deployed (deployment zone). You must never leave or attach any objects in these areas → ...

  • Page 84: Deactivating The Front Passenger Front Airbag

    Switching the front passenger front airbag on and off Fig. 1 In the dash panel on the front passenger side: key-operated switch for deactivating and activating the front airbag on the front passenger side The front passenger front airbag must be deactivated if you fit a rear-facing child seat on the front passenger seat.
  • Page 85 — Close the door on the front passenger side. — The PASSENGER AIR BAG  indicator lamp in the centre console lights up continuously when the ignition is switched on (→ Indicator lamp for standard airbag system, Description) . Confirmation that the front passenger front airbag has been deactivated A deactivated front passenger front airbag is indicated only by a continuously lights up yellow continuously) (→...

  • Page 86: Side Airbags

    Side airbags Fig. 1 On left-hand side of vehicle: deployment zones of side airbags Fig. 2 On the side of the front seat: location and deployment zone of the side airbag. Depending on the vehicle equipment, side airbags may also be fitted for the front seats and rear outer seats → Fig. 1 .
  • Page 87 The locations of the side airbags are indicated by the “AIRBAG” label. The areas outlined in red are inside the deployment area of the side airbags → Fig. 1 and → Fig. 2 . You must never leave or attach any objects in these areas →  In the event of a side collision, the side airbags will be deployed on the side of the vehicle which is impacted, thus reducing the risk of injury to the areas of the occupants' bodies facing the impact.

  • Page 88: Curtain Airbags

    Curtain airbags Fig. 1 On the left-hand side of the vehicle: location and deployment zone of the curtain airbag. Depending on the vehicle equipment, curtain airbags are installed in the vehicle interior above the doors on the driver and front passenger sides → Fig. 1 . The locations of the curtain airbags are indicated by the “AIRBAG”...

  • Page 89: Knee Airbags

    Knee airbags Fig. 1 On the driver side: location of the knee airbag. Fig. 2 On the driver side: deployment zone of the knee airbag. Depending on the vehicle equipment, a knee airbag may be installed on the driver side in the lower part of the dash panel. The location of the knee airbag is indicated by the “AIRBAG”...

  • Page 90: Safe Transport Of Children

    For safety reasons, child seats must always be fitted to the rear seats (→ Child seats, General safety) . Volkswagen recommends child seats from the Volkswagen range of accessories. These child seats have been developed and approved for use in Volkswagen vehicles.
  • Page 91 — Weight classes 2/3: groups 2 and 3 include child seats with a backrest, and booster seats with no backrest. Child seats with a backrest have integrated seat routing and side padding, and so provide better protection than booster seats with no backrest. Volkswagen therefore...
  • Page 92 recommends the use of child seats with a backrest. Group 2 child seats are for children up to the age of about seven, group 3 child seats for those older than seven. Not every child will fit in the child seat specified for their weight group. Likewise, not every seat will fit in every vehicle.

  • Page 93: Country-Specific Regulations

    Installing and using child seats Fig. 1 Illustration: airbag label on the sun visor. Fig. 2 Illustration: airbag label on the B-pillar. Country-specific regulations The standards and regulations governing the use of child seats and child seat securing mechanisms differ from country to country. Not all countries allow you to transport children on the front passenger seat.
  • Page 94 Some child seats are not suitable for use on the front passenger seat. The child seat must be specially authorised by the manufacturer for use on the front passenger seat in vehicles with front and side airbags. Volkswagen dealerships keep an up-to-date list of authorised child seats.
  • Page 95 DANGER If you use a rear-facing child seat on the front passenger seat, the child in it is at increased risk of sustaining critical or fatal injuries in the event of an accident. ● Deactivate the front passenger front airbag. If the front passenger front airbag cannot be deactivated no rear-facing child seat may be used.
  • Page 96 →  Recommended child seat securing systems Volkswagen recommends that child seats are secured as follows: — Infant carrier or rear-facing child seat: ISOFIX and support foot.
  • Page 97 Securing a child seat with ISOFIX Fig. 1 On vehicle seat: markings identifying the ISOFIX anchor points for child seats.
  • Page 98 Fig. 2 Illustration: fitting an ISOFIX child seat with the attachment arms. Quick guide to ISOFIX installation The table below shows the options for securing ISOFIX child seats to ISOFIX anchor points at the various possible seats in the vehicle. Size Front Outer seats on the rear Centre seat on the rear Group...
  • Page 99 — IUF: seat suitable for installing an ISOFIX child seat with "universal" approval. Installing child seats with ISOFIX The location of the ISOFIX anchor points is shown by a symbol → Fig. 1 . — Observe the instructions (→ Child seats, General safety) . —...
  • Page 100 Securing child seats with the top tether Fig. 1 On the back of the rear bench seat: anchor rings for the top tether. ISOFIX child seats with universal approval must be secured with an upper strap (top tether) in addition to the ISOFIX anchor points. Only secure the strap to the top tether anchor rings provided for this purpose.
  • Page 101 Securing a child seat using the seat belt If you want to fit a child seat from the "universal" (u) approval category in your vehicle, you must first ensure that it is approved for the seat position in question. Important information is given on the orange ECE approval label on the child seat.
  • Page 102 In an emergency Making you and your vehicle safe Observe any legislation concerning the safety of a broken-down vehicle. For example, many countries stipulate that you have to switch on the hazard warning lights and wear a high- visibility waistcoat (→ Emergency equipment, Description) . Checklist To ensure your own safety and that of your passengers, observe the following points in the specified order → ...
  • Page 103 WARNING Ignoring any of the items on this important safety checklist can lead to accidents and severe injuries. ● Always follow the instructions in the checklist and observe the general safety procedures. NOTICE When pushing the vehicle by hand, do not press on the rear lights, the rear spoiler or large panels.
  • Page 104 What to do in the event of an accident or a fire Checklist of what to do in the event of a fire To ensure your own safety and that of your passengers in an accident, observe the following actions in the specified order →  ✓...

  • Page 105: First Aid Kit

    Equipment for an emergency Fig. 1 In the boot lid: holder for the warning triangle. First-aid kit Depending on the vehicle equipment, the first-aid kit may be located in a stowage compartment or a holder in the luggage compartment, under the luggage compartment floor or in the vehicle interior.
  • Page 106 WARNING In the event of a sudden driving or braking manoeuvre or accident, loose objects could be flung though the vehicle and cause severe injuries. ● Always secure the first-aid kit, warning triangle and fire extinguisher safely in the holders in the vehicle.

  • Page 107: Information Call

    Indicator lamp flashes green: active connection to a voice service. Information call — The information call enables you to call the Volkswagen AG hotline. — The information call function is available only in some sales regions. — The telephone call centre communicates in the language registered for the vehicle in Car-Net.

  • Page 108: Integrated Battery

    — There is no valid licence for using the Emergency Call Service. — The components in the vehicle required for the Emergency Call Service are damaged or do not have a sufficient power supply. Please also observe the other information on Volkswagen Car-Net (→ Car-Net, Description) .

  • Page 109: Troubleshooting

    Troubleshooting Emergency call system fault The indicator lamp in the emergency call button lights up red continuously  . In addition, the message Emergency call function: Fault! Function not available. may be shown in the instrument cluster display. There is a system fault in the emergency call system. It is not possible to make an emergency call.

  • Page 110: Opening And Closing

    Opening and closing Vehicle key Functions of the vehicle key Fig. 1 Vehicle key. Key to Fig. 1 : 1 Unlock the vehicle. All turn signals flash twice . 2 Unlock only the boot lid. 3 Lock the vehicle. All turn signals flash once . 4 Fold the key bit in and out.
  • Page 111 Fig. 1 Vehicle key: replacing the button cell. Key to Fig. 1 : 1 Cover. 2 Button cell. Volkswagen recommends having the button cell changed at a Volkswagen dealership or by a qualified workshop →  ■ Fold out the key bit. ■ Lever off the cover → Fig. 1 ...

  • Page 112: Synchronising The Vehicle Key

    Synchronising the vehicle key If you cannot lock or unlock the vehicle with the vehicle key, synchronise the vehicle key or replace the button cell (→ Vehicle key, Refilling) . Synchronising the vehicle key: — Fold out the key bit. —...
  • Page 113 Troubleshooting Vehicle cannot be locked or unlocked The remote control is subject to interference caused by obstacles, adverse weather conditions or other transmitters operating in the same frequency range in the vicinity of the vehicle, e.g. mobile devices. OR: the central locking system has switched itself off temporarily to protect itself against overloading.
  • Page 114 Keyless locking and starting system “Keyless Access” Introduction to the topic The Keyless Access function allows the vehicle to be unlocked and locked without actively using the vehicle key. For this purpose, a valid vehicle key must be within close range of the vehicle.

  • Page 115: Unlocking And Locking The Vehicle

    Unlocking or locking the vehicle with Keyless Access Fig. 1 Keyless Access: operating ranges. Fig. 2 In the door handle: sensors. Unlocking and locking the vehicle Unlocking: — Touch sensor → Fig. 2  A on the inside of the driver or front passenger door handle. Locking: —...
  • Page 116 The vehicle unlocking procedure is confirmed by all the turn signals flashing twice and the locking procedure by the turn signals flashing once . Locking and unlocking the boot lid When the vehicle is locked, the boot lid will be unlocked automatically if you open it when a vehicle key is located within the close range of the boot lid → Fig. 1 .
  • Page 117 Troubleshooting Keyless Access does not work The function of the door handle sensors may be restricted if they become very dirty. — Clean the sensors. All turn signals flash four times — The vehicle key used last is still in the vehicle. If the message Keyless system faulty appears on the instrument cluster display, malfunctions may occur in the Keyless Access system.
  • Page 118 Doors and central locking button Introduction to the topic If the vehicle key or central locking fails, the doors can be locked manually and, in some cases, also unlocked manually. The central locking system enables you to centrally lock and unlock all the doors, the boot lid and the charging socket flap of the vehicle.
  • Page 119 Indicator lamp in the driver door The central locking indicator lamp is located in the driver door (→ Driver door, Overview) . Vehicle locked: red LED flashes at short intervals for approximately two seconds, and then more slowly. The indicator lamp does not flash if the vehicle was locked with the central locking button in the driver door (→...
  • Page 120 Automatic locking and unlocking Settings for central locking can be made in the Vehicle settings menu in the Infotainment system (→ Vehicle settings menu, Operation) . Automatic locking (Auto Lock) The vehicle can lock itself automatically at speeds above approximately 15 km/h (9 mph). The indicator lamp ...

  • Page 121: Central Locking Button

    Central locking button Fig. 1 In the driver door: central locking button. Key to Fig. 1 : Unlock the vehicle. Lock the vehicle. The central locking button functions with the ignition switched on or off only when all doors are closed. If the vehicle has been locked from outside with the vehicle key, the central locking buttons do not work.
  • Page 122 Opening and closing the driver door manually Fig. 1 Driver door handle: concealed lock cylinder. Fig. 2 Handle on the driver door: levering off the cover. When manual locking takes place, all doors are locked. With manual unlocking, only the driver door is unlocked. Observe the information about the anti-theft alarm (→ Anti-theft alarm, Description) .
  • Page 123 — Lift the cap off with the vehicle key in the direction of the arrow → Fig. 2 . — Insert the key bit into the lock cylinder and lock or unlock the vehicle. — Pull the door release lever and fit the cap again. Keyless Access will not be activated if the vehicle is manually unlocked (→...
  • Page 124 Manually closing the front passenger door and rear doors Fig. 1 In the front edge of the rear right-hand door: manually locking the vehicle with the vehicle key. The front passenger door and the rear doors can be locked manually. The anti-theft alarm is not activated in this case (→...

  • Page 125: Switching The Childproof Lock On And Off

    Childproof lock Fig. 1 Childproof lock: rear left door, rear right door. Key to Fig. 1 : 1 Childproof lock is switched off. 2 Childproof lock is switched on. The childproof lock prevents the rear doors being opened from the inside. When the childproof lock is activated, the door can only be opened from the outside. Switching the childproof lock on and off —...
  • Page 126 SAFELOCK Depending on the vehicle equipment level, the vehicle may have a SAFELOCK mechanism. The SAFELOCK deactivates the door release levers if the vehicle has been locked. This makes it more difficult to break into the vehicle. The doors can no longer be opened from the inside →  Deactivating SAFELOCK The SAFELOCK can be deactivated in one of the following ways: —...
  • Page 127 The red LED in the vehicle door flashes at short intervals and then lights up continuously. There is a fault in the locking system. — Go to a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose. Turn signals do not flash If the turn signals do not flash as confirmation when you lock the vehicle: —...
  • Page 128 If there is no valid vehicle key in the vehicle or if it is not detected, a corresponding display will be shown on the instrument cluster display. This may be the case if the vehicle key is disturbed by another wireless signal or covered by another object, e.g. by an aluminium suitcase (→...

  • Page 129: Anti-Theft Alarm

    Anti-theft alarm Depending on the vehicle equipment level, the vehicle may have an anti-theft alarm. The anti-theft alarm is activated automatically when the vehicle is locked using the vehicle key. The anti-theft alarm outputs acoustic and visual warning signals for up to five minutes. When does the system trigger an alarm? —...
  • Page 130 Interior monitoring system and anti-tow alarm Fig. 1 Next to the driver seat: button for switching off the interior monitoring system and anti-tow alarm (depending on the equipment in the vehicle). Fig. 2 In the roof console: sensors for the interior monitoring system (arrows). The interior monitoring triggers an alarm if movement is detected in the interior of a locked vehicle → Fig. 2 .
  • Page 131 Switching on the interior monitoring system and anti-tow alarm Close the stowage compartments in the roof console so that the sensors can function. Lock the vehicle. When the anti-theft alarm is switched on, the interior monitoring system and the anti-tow alarm → Fig. 2 are also activated. Temporarily switching off the interior monitoring system and anti-tow alarm Depending on the vehicle equipment, the interior monitoring system and anti-tow alarm can be...
  • Page 132 SAFELOCK is also deactivated when the interior monitoring system and anti-tow alarm are switched off (→ SAFELOCK, Description) .
  • Page 133 Boot lid Introduction to the topic The boot lid is unlocked and locked together with the doors. In vehicles with the keyless locking and starting system Keyless Access, the boot lid is automatically opened upon unlocking (→ Keyless Access, Description) . WARNING Incorrect and unsupervised unlocking, opening or closing of the boot lid can cause accidents and serious injuries.

  • Page 134: Opening The Boot Lid

    — To unlock the boot lid, press the  button on the vehicle key. — Press on the top of the Volkswagen badge and lift up the boot lid. Closing the boot lid — Pull the boot lid downwards by the handle in the interior trim with sufficient momentum so that it engages in the lock → ...
  • Page 135 Unlocking the boot lid manually Fig. 1 In the boot lid: open the holder for the warning triangle. Fig. 2 In the boot lid: manual release mechanism for the boot lid. Unlocking the boot lid manually — Turn the lock of the warning triangle holder 90° anticlockwise → Fig. 1 . —...
  • Page 136 Troubleshooting Boot lid cannot be opened or closed — Check whether the boot lid is blocked by an obstacle. The boot lid can be moved by hand. You will need to use some considerable force for this. Boot lid is stiff At outside temperatures around freezing point, the opening mechanism cannot always lift the partially opened boot lid automatically.

  • Page 137: Opening And Closing Windows

    Windows Opening and closing windows The buttons are located in the doors (→ Driver door, Overview) . Open windows: press the button. Close windows: pull the button. Press to disable the electric window buttons in the rear doors. The windows can still be operated using the buttons several minutes after the ignition has been switched off, provided that the driver door and front passenger door are not opened.
  • Page 138 Convenience opening and closing works only when one-touch opening and closing is activated for all electric windows.
  • Page 139 Electric window roll-back function The roll-back function for the electric windows can reduce the risk of injuries when the windows are closing. If the window is not able to close because it is stiff or because of an obstruction, the window will immediately open again → ...
  • Page 140 Troubleshooting One-touch opening and closing does not work One-touch opening and closing is deactivated if the 12-volt vehicle battery has been disconnected or discharged while the windows were not fully closed. The function will have to be reset. — Switch on the ignition. —...

  • Page 141: Adjusting The Steering Wheel Position

    Steering wheel Adjusting the steering wheel position Fig. 1 Below the steering wheel in the steering column trim: lever for mechanical adjustment of the steering wheel position. Fig. 2 On the steering wheel: 9 o'clock and 3 o'clock position. Adjust the steering wheel position before setting off and only when the vehicle is stationary → ...
  • Page 142 — Push down the lever  → Fig. 1  — Adjust the steering wheel so that you can hold it with both hands at its outer edge at the 9 o'clock and 3 o'clock positions with your arms slightly bent → Fig. 2 . — Push the lever up firmly until it is flush with the steering column trim →  WARNING Incorrect use of the steering column position adjustment and incorrect adjustment of the steering wheel can cause serious or fatal injuries.

  • Page 143: Seats And Head Restraints

    Seats and head restraints Front seats Introduction to the topic The following section describes the options for adjusting the front seats. Always ensure that your sitting position is correct (→ Sitting position, Introduction/General information) . WARNING Always adjust the front seats to their correct position before any journey and ensure that all passengers have fastened their seat belts.

  • Page 145: Adjusting The Seat Position

    Mechanically adjusting the front seat Fig. 1 On the left front seat: controls. The following section contains a description of all possible controls. The number of controls may vary depending on the version of the seat. The controls are mirrored for the right-hand front seat. Adjusting the seat position Key to Fig. 1 : 1 Folding forwards: pull the lever to fold the backrest forward.

  • Page 146: Folding Back The Front Passenger Seat Backrest

    Folding the front passenger seat backrest forwards Fig. 1 Front passenger seat: folding backrest forwards. The front passenger seat backrest can be folded forwards to a horizontal position. The front passenger front airbag must be switched off if any items are to be transported on the front passenger seat when folded forwards (→...
  • Page 147 WARNING Serious injuries could be caused if the front passenger seat backrest is folded forwards and backwards in an uncontrolled way and without taking due care. ● Fold the front passenger seat backrest forwards and backwards only when the vehicle is stationary.

  • Page 148: Rear Seats

    Rear seats Introduction to the topic The following section describes the options for adjusting the rear seats. Always ensure that your sitting position is correct (→ Sitting position, Introduction/General information) . WARNING Incorrect adjustment of the rear seat can cause accidents and serious injuries. ●...
  • Page 149 Folding the backrest of the rear bench seat forwards and backwards Fig. 1 In the rear seat backrest: release button. The rear seat backrest is split. Each part of the rear seat backrest can be folded down individually to increase the size of the luggage compartment. Folding the rear seat backrest forwards —...
  • Page 150 WARNING Injuries can be caused if the rear seat backrest is folded forwards and backwards carelessly. ● While folding the rear seat backrest forward, always make sure that no people or animals are in its path. ● Never fold the rear seat backrest forwards or backwards while the vehicle is in motion. ●...

  • Page 151: Head Restraints

    Head restraints Introduction to the topic The following section describes the options for adjusting and removing the head restraints. Always ensure that your sitting position is correct (→ Sitting position, Introduction/General information) . Every seat is fitted with a head restraint. The rear centre head restraint is designed solely for use with the centre seat on the rear bench seat.

  • Page 152: Adjusting The Height Of The Head Restraint

    Adjusting the head restraints Fig. 1 Front head restraint: adjusting. Fig. 2 Rear head restraint: adjusting. Adjusting the height of the head restraint → Fig. 1  1 or → Fig. 2  1 if necessary, push the head restraint — While pressing the button up or down in the direction of the arrows →  in Introduction to the topic .

  • Page 153: Removing And Installing The Head Restraints

    Removing and installing the head restraints Fig. 1 Front head restraint: removing. Fig. 2 Rear head restraint: removing. Removing the front head restraints — Lower the head restraint if necessary →  in Introduction to the topic . — To release the head restraint, slide a flat object such as a plastic card between the backrest → Fig. 1 ...
  • Page 154 Fitting the front head restraints — Position the head restraint correctly over the head restraint guides and then insert into the guides of the corresponding seat backrest. — Push the head restraint down until the guide pins click into place. —...

  • Page 155: Seat Functions

    Seat functions Centre armrest Fig. 1 Front centre armrest. Fig. 2 Rear fold-out centre armrest. Front centre armrest — To lift , pull the centre armrest up gradually in the direction of the arrow → Fig. 1 . — To lower , pull the centre armrest all the way up. Then lower the centre armrest. —...
  • Page 156 Depending on the vehicle equipment, there may be a stowage compartment under the centre armrest. Rear centre armrest There may be a fold-out centre armrest in the backrest of the middle seat of the rear bench seat. — To fold it down : pull the loop in the direction of the arrow → Fig. 2 . —...

  • Page 157: Turn Signals

    Lights Turn signals Switching turn signals on and off Fig. 1 On the left-hand side of the steering column: turn signal and main beam lever. — Switch on the ignition. — Move the turn signal and main beam lever from the centre position to the following position → Fig. 1 : A Right turn signal ...
  • Page 158 WARNING Incorrect use of turn signals, a failure to use turn signals, or forgetting to switch off a turn signal can confuse other road users. This can lead to accidents and serious injuries. ● Always activate the turn signal in good time when changing lanes and performing overtaking or turning manoeuvres.

  • Page 159: Vehicle Lighting

    Vehicle lighting Switching lights on and off Fig. 1 Next to the steering wheel: light switch (one variant). Switching lights on — Switch on the ignition. — Turn the light switch to the appropriate position → Fig. 1 : Automatic headlights: dipped beam is switched on or off depending on the brightness level and the weather conditions → ...
  • Page 160 The daytime running lights cannot be switched on or off manually. WARNING Accidents and serious injuries can occur if roads are not sufficiently illuminated and other road users have difficulty seeing the vehicle, or cannot see it at all. ● The light assistance systems only provide support; the driver is responsible for making sure the vehicle lights are switched on correctly.
  • Page 161 Switching the rear fog light on and off The rear fog light can be switched on when the ignition is switched on and when the light switch (→ Dipped beam, Operation) : is in the positions  and dipped beam  — Switching on the rear fog light  : pull out the light switch. The indicator lamp  lights up yellow in the instrument cluster.

  • Page 162: Light Functions

    Light functions Side lights When the side lights  are switched on, both headlights light up with side lights together with parts of the tail light clusters, the number plate light and the buttons in the centre console and dash panel. The daytime running lights also switch on when the ignition is switched on. If the vehicle is not locked from outside when the ignition is switched off, the continuous parking light on both sides of the vehicle switches on automatically after ten minutes to reduce 12-volt vehicle battery discharge (→...
  • Page 163 Switching main beam on and off Fig. 1 On the left-hand side of the steering column: turn signal and main beam lever. — Switch on the ignition and dipped beam. — Move the turn signal and main beam lever from the centre position to the following position → Fig. 1 : Main beam switched on.

  • Page 164: System Limits

    Main-beam control Main-beam control automatically dips the headlights when oncoming vehicles and vehicles driving in front are detected. Main-beam control normally also recognises illuminated areas such as towns and deactivates main beam while driving through them. Within the limits of the system, main-beam control automatically switches the main beam on or off depending on the environmental and traffic conditions and on the driving speed → ...
  • Page 165 WARNING Do not let the extra convenience afforded by main-beam control tempt you into taking any risks when driving. The system is not a substitute for the full concentration of the driver. ● Always check the lights yourself and adjust them to the prevailing conditions for lights, visibility and road traffic.
  • Page 166 Advanced main-beam control Advanced main-beam control provides maximum illumination for the road and the edges of the road. At the same time, it prevents vehicles in front or oncoming vehicles from being dazzled. The system uses a camera to detect other road users and their distance from your vehicle and covers part of the headlights appropriately.
  • Page 167 WARNING Do not let the extra convenience afforded by main-beam control tempt you into taking any risks when driving. The system is not a substitute for the full concentration of the driver. ● Always check the lights yourself and adjust them to the prevailing conditions for lights, visibility and road traffic.
  • Page 168 Switching parking lights on and off Fig. 1 On the left-hand side of the steering column: turn signal and main beam lever. Switching on parking light on one side of the vehicle When the parking lights are switched on, the headlight with side light and parts of the tail light cluster on the corresponding side of the vehicle light up.
  • Page 169 WARNING Accidents and serious injuries can occur if the vehicle is parked without sufficient illumination, as other road users might have difficulty seeing the vehicle, or may not see it at all. ● Always park the vehicle safely and with sufficient lighting. Observe any applicable local legislation.

  • Page 170: "Coming Home" And "Leaving Home" Function

    “Coming home” and “Leaving home” function (orientation lighting) The “Coming home” and “Leaving home” function lights up the area immediately surrounding the vehicle when you get in or out of the vehicle in darkness. The “Coming home” function is switched on manually. In contrast, the “Leaving home” function is controlled automatically by a rain/light sensor.

  • Page 171: Headlight Range Control

    Headlight range control The headlight range is automatically adapted to suit the vehicle load level as soon as the headlights are switched on →  WARNING Failure or malfunction in the dynamic headlight range control can cause the headlights to dazzle or distract other road users. This can lead to accidents and serious injuries. ●...
  • Page 172 The main beam is then only switched on and off automatically. Travel mode may only be used for a short period. Please contact a qualified workshop for permanent conversion. Volkswagen recommends using a Volkswagen dealership for this purpose.

  • Page 173: Troubleshooting

    Troubleshooting Turn signal indicator lamp The indicator lamp flashes green. If a turn signal on the vehicle has failed, the indicator lamp will start flashing twice as fast. — Check the lighting and change the appropriate bulb as required (→ Exterior lighting, Introduction/General information) .

  • Page 174: Interior Lighting

    Interior lighting Instrument and switch lighting Fig. 1 Next to the steering wheel: control for instrument and switch lighting  1 . The brightness of the instrument and switch lighting can be adjusted in the vehicle settings in the Infotainment system (→ Vehicle settings menu, Operation) . Depending on the vehicle equipment level, it may be possible to adjust the brightness of the instrument and switch lighting to suit your requirements by turning control → Fig. 1  ...

  • Page 175: Background Lighting

    Interior and reading lights, background lighting Press the corresponding button: Switches the front interior lights on or off. Switches the rear interior lights on and off. The interior lights are switched on automatically when the vehicle is unlocked, a door is opened or the vehicle key is removed from the ignition.
  • Page 176 Vision Wipers Operating the wiper lever Fig. 1 On the right-hand side of the steering column: operating the windscreen wipers. Fig. 2 On the right-hand side of the steering column: operating the rear window wiper. The wipers will only function when the ignition is switched on and the bonnet or boot lids are closed.
  • Page 177 ● Snow and ice have been removed from the wiper blades and windows. ● Wiper blades that have become frozen onto the glass have been carefully loosened. Volkswagen recommends using a de-icer spray for this. NOTICE Do not switch on the wipers when the window is dry. Using the wipers when the window is dry can damage the glass.

  • Page 178: Headlight Washer System

    Wiper function Automatic activation of the rear window wiper The rear window wiper is switched on automatically if the front windscreen wipers are switched on and reverse gear is engaged. Automatic activation when reverse gear is engaged can be activated and deactivated in the vehicle settings in the Infotainment system (→ Vehicle settings menu, Operation) .

  • Page 179: Rain/Light Sensor

    Rain/light sensor Fig. 1 On the right of the steering column: wiper lever. When the rain/light sensor is activated, it automatically controls the frequency of the wiper intervals, depending on the intensity of the rain. Activating and deactivating the rain/light sensor Push the lever to the desired position → Fig. 1 : —...
  • Page 180 Troubleshooting Washer fluid level too low The indicator lamp lights up yellow. Fill up the washer fluid reservoir as soon as possible (→ Washer fluid, Refilling) . Fault in rain/light sensor The indicator lamp lights up yellow. The wipers are not switched on automatically if it rains during rain/light sensor operation. —...

  • Page 181: General Safety Notes

    Mirrors General safety notes The driver can use the exterior mirrors and interior mirror to observe the traffic behind and adjust the driving style accordingly. For safety reasons, it is important that the driver positions the exterior and interior mirrors correctly before starting a journey.

  • Page 182: Interior Mirror

    Interior mirror Fig. 1 On the windscreen: automatic anti-dazzle interior mirror.

  • Page 183: Automatic Anti-Dazzle Interior Mirror

    Fig. 2 On the windscreen: manual anti-dazzle interior mirror. Automatic anti-dazzle interior mirror When the ignition is switched on, the sensors measure the incident light from the rear → Fig. 1 1 and from the front 2 . The interior mirror dims automatically depending on the values measured. If the incident light on the sensors is hindered or interrupted, e.g. by a sun blind or other hanging objects, the automatic anti-dazzle interior mirror will not function or will not function correctly.

  • Page 184: Exterior Mirrors

    Exterior mirrors Fig. 1 In the driver door: rotary knob for the exterior mirrors. The exterior mirror functions for left-hand drive vehicle are described below. Position  corresponds to the exterior mirror on the driver’s side and position  to the exterior mirror on the front passenger side.
  • Page 185 — Correct the adjustment of the right-hand exterior mirror if necessary: turn the rotary knob to position  and adjust the right-hand exterior mirror. Folding in the exterior mirrors while parking The exterior mirrors fold in or out automatically when the vehicle is locked or unlocked from the outside.

  • Page 186: Protection From The Sun

    Protection from the sun Sun visors Fig. 1 In the front headliner: sun visor. Adjustment options for the driver and front passenger sun visors: — Folded down over the windscreen. → Fig. 1  — Pulled out of the bracket and swung over towards the door Illuminated vanity mirror There is a vanity mirror behind a cover on the inside of the sun visor.
  • Page 187 Heating and air conditioning system Heating, ventilation, cooling Introduction to the topic The following systems may be installed in the vehicle: Climatronic is an automatic air conditioning system. It heats, cools and dehumidifies the air. The air distribution and volume of air can be controlled automatically. The air conditioning system operates most effectively with the windows and the glass roof closed.
  • Page 188 NOTICE Food, medicine and other items that are sensitive to heat or cold could be either damaged or rendered useless by the air flowing out of the vents. ● Never leave food, medicines or other temperature-sensitive objects in front of the vents. NOTICE If the air conditioning system is not working, switch the air conditioning system off immediately and have it checked by a qualified workshop.

  • Page 189: Operating The Air Conditioning System

    Operating the air conditioning system Fig. 1 In the upper part of the centre console: Climatronic air conditioning block. Some functions and buttons may vary according to the vehicle equipment and the type of system installed. – Air conditioning settings in the Infotainment system —...
  • Page 190 When Air Care is switched on, the air conditioning system's air recirculation mode is maximised as far as is permitted by the risk of window fogging depending on the interior humidity and outside temperature. The air recirculation mode is automatically regulated and features continuous adjustment in order to prevent the vehicle occupants becoming tired.

  • Page 191: Air Distribution

    Air distribution – Air distribution to the upper body via the vents in the dash panel. – Air distribution to footwell. – Air distribution to the windscreen. – Defrost function The defrost function clears the windscreen of ice and condensation. —...

  • Page 192: Air Recirculation Mode

    Air recirculation mode In air recirculation mode no fresh air enters the vehicle interior. Manual air recirculation mode — Press the button in the air conditioning block to switch manual air recirculation mode on or off. — OR: touch the function button in the air conditioning settings in the Infotainment system.

  • Page 193: Seat Heating

    Seat heating The seat cushions and backrests can be heated electrically when the ignition is switched on. Operating the seat heating — Press the or   button in the air conditioning block in order to switch the seat heating to the highest temperature setting. —...

  • Page 194: Windscreen Heating

    Windscreen heating The windscreen heating functions when the engine is running. Manual windscreen heating — Open the air conditioning settings in the Infotainment system. — Tap the function button to switch windscreen heating on or off. The windscreen heating switches itself off depending on the outside temperature or after around 8 minutes at the latest.

  • Page 195: Troubleshooting

    Troubleshooting The cooling system cannot be switched on or its function is restricted The cooling system functions when the vehicle’s drive system is activated and at ambient temperatures above +3°C (+38°F). — Switch on the blower. — In order to operate the cooling system only with the ignition switched on, charge the vehicle with direct current during this time.
  • Page 196 WARNING Poor visibility through all windows increases the risk of collisions and accidents, which can cause serious injuries. ● Always ensure that all windows are free of ice, snow and condensation to ensure good visibility. ● Maximum heat output and the fastest possible defrosting of the windows are possible only when the engine is running.
  • Page 197 Stationary air-conditioning Introduction to the topic With the stationary air-conditioning, the vehicle interior can be cooled, ventilated or heated when stationary. In winter, operation of the system allows ice, condensation and a thin covering of snow to be cleared from the windscreen. The stationary air-conditioning is supplied via the high-voltage battery of the vehicle, or via the mains socket.
  • Page 198 Operating the stationary air conditioning system Switching on the stationary air conditioning — Program a start time in the e-Manager in the Infotainment system (→ Stationary air conditioning, Setting) . Switching off the stationary air conditioning — Press the button in the air conditioning block.
  • Page 199 If stationary air conditioning is set to maximum cooling, the heater may still be switched on if the outside temperature is too low. A red vehicle shape is shown in the display for as long as the contrary function is active. If stationary air conditioning is set to maximum heating, the cooling may still be switched on if the outside temperature is too high.
  • Page 200 Programming the stationary air conditioning system The stationary air conditioning can be programmed to run for a certain run-up time. Departure times can be programmed in the Infotainment system using the e-Manager. For each departure time, settings can be made to determine whether the vehicle should be charged or air conditioned, or both at the same time.

  • Page 201: Notes On Driving

    Driving Notes on driving Pedals Fig. 1 In the footwell: pedals. Key to Fig. 1 : 1 Accelerator 2 Brake pedal The operation and freedom of movement of all pedals must never be impaired by objects or floor mats. Use only floor mats that leave the pedal area free and can be securely fastened in the footwell. WARNING Objects in the driver footwell can hinder pedal operation.

  • Page 202: Driving Economically

    Driving economically Adopting the right driving style can reduce consumption, damage to the environment, and wear and tear to the electric drive, brakes and tyres. The following section lists a few tips for easing the strain on the environment and your bank account. Think ahead when driving The range will decrease if you do not adopt a steady driving style.
  • Page 203 Inform yourself about other ways of protecting the environment. Think Blue. is the global Volkswagen brand for sustainability and environmental friendliness. Your Volkswagen dealership will gladly provide you with further information on correct maintenance and replacement parts that are particularly energy-efficient, e.g. new tyres.
  • Page 204 Think Blue. Trainer. Fig. 1 In the Infotainment system: Think Blue. Trainer. The Think Blue. Trainer analyses and visualises your driving style and helps you to drive more economically. Key to Fig. 1 : 1 “Blue Score”: The higher the displayed value on a scale from 0 to 100, the more efficient your driving style.
  • Page 205 — Touch the function buttons Vehicle , Selection , Think Blue. Trainer. WARNING Accidents and injuries can occur if the driver is distracted. Operating the Infotainment system can distract you from the road. ● Always drive carefully and responsibly.

  • Page 206: Information On The Brakes

    If the brake pads have been hardly used or if they are corroded, Volkswagen recommends that the brake discs and brake pads be cleaned by braking strongly several times from high speed. Please ensure that no following vehicle and no other road user is put at risk as a result of this action → ...
  • Page 207 Regularly check the thickness of the brake pads through the openings in the rims or from the underside of the vehicle. If necessary, remove the wheels to carry out a comprehensive check. Volkswagen recommends using a Volkswagen dealership for this purpose.

  • Page 208: Driving A Loaded Vehicle

    Driving a loaded vehicle For good vehicle handling when driving a loaded vehicle, please observe the following: — Stow all items of luggage securely (→ Transporting items, Description) . — Accelerate particularly cautiously and carefully. — Avoid sudden braking and driving manoeuvres. —...
  • Page 209 Driving with an open boot lid increases the air resistance of the vehicle and thus also the energy consumption of the electric drive. This reduces the possible range of the vehicle considerably. Volkswagen does not recommend driving with an open boot lid due to the resulting reduction in range.

  • Page 210: Driving Through Water On Roads

    Driving through water on roads Please follow these rules to help prevent damage to your vehicle when driving through water, for example if the road is flooded: — The water level must be no higher than the lower edge of the vehicle body →  —...
  • Page 211 ● Volkswagen is not responsible for any vehicle damage caused by low-quality fuel, inadequate servicing work or lack of availability of Genuine Parts. ● Volkswagen cannot be held responsible if the vehicle does not comply with or only partly complies with the relevant legal requirements in other countries and continents.

  • Page 212: Troubleshooting

    Troubleshooting Brake system fault The warning lamp lights up red. A text message may also be displayed. Do not continue driving! — Inform a qualified workshop and have the brake system checked. Brake pad wear indicator The indicator lamp lights up yellow. Front brake pads are worn.
  • Page 213 Functions of the electric drive Power output of the electric drive The maximum torque of the electric drive is available immediately when you press the accelerator. Energy recovery (brake energy recuperation) When the vehicle brakes, electrical energy is generated by the electric drive and then stored in the high-voltage battery (→...
  • Page 214 Energy recovery (brake energy recuperation) Fig. 1 Selector lever for driving mode: selecting recuperation. In right-hand drive vehicles the display of the selector lever positions is mirrored. Energy recovery (recuperation) can produce a braking effect. This braking effect may vary depending on the gearbox program selected and the charge level of the high-voltage battery. When the vehicle is braked, and when the vehicle is in overrun mode or driving downhill, electrical energy is generated via the electric drive and stored in the high-voltage battery.
  • Page 215 To change up to brake energy recuperation level four: tap the selector lever to position  . Tapping again in the direction of the arrow will switch back to driving mode D and the last selected recuperation level will be activated. The vehicle is “coasting”. Energy is recuperated only during braking. Minor energy recovery, energy recovery stage one.

  • Page 216: Ignition Lock

    Activating and deactivating the vehicle’s drive system Ignition lock Fig. 1 To the right of the steering wheel: positions of the vehicle key in the ignition lock. When there is no vehicle key in the ignition lock, the steering column lock may be activated. Vehicle key positions → Fig. 1 0 Ignition switched off.

  • Page 217: Starter Button

    Starter button Fig. 1 In the lower section of the centre console: starter button for activating the vehicle’s drive system. The starter button replaces the ignition lock (Press & Drive). The starter button (Press & Drive) is used to start the engine. The vehicle can be activated only if there is a valid vehicle key in the vehicle. When leaving the vehicle, the electronic steering column lock will be activated when the ignition is switched off and the driver door is opened (→...
  • Page 218 WARNING Careless or unsupervised use of the vehicle key can lead to accidents or injuries. ● Always take all vehicle keys with you every time you leave the vehicle. Children or third parties could lock the vehicle, activate the vehicle’s drive system, switch on the ignition or operate electrical equipment such as the electric windows.
  • Page 219 Activating the vehicle’s drive system Once the electric drive has started, the vehicle’s drive system is ready for operation. When the vehicle’s drive system has been activated, the electric drive is switched on. Requirements for activating the vehicle’s drive system The vehicle’s drive system can be activated when the following conditions are fulfilled: —...
  • Page 220 To ensure that the vehicle's drive system can be activated at very low outside temperatures, Volkswagen recommends parking the vehicle in an area that is protected from the weather. Driving off with the electric drive — Activate the vehicle’s drive system (→ Activating the vehicle’s drive system, Operation) .
  • Page 221 Deactivating the vehicle’s drive system The actions should only be carried out in the specified order: — Bring the vehicle to a stop. — Park the vehicle (→ Parking, Action) . — Vehicles with ignition lock: Switch off the ignition. —...
  • Page 222 Leaving the vehicle when the vehicle’s drive system is active The vehicle’s drive system is automatically deactivated if the vehicle is left after stopping with active vehicle drive system as well as a selected gear position. This protects the vehicle from unauthorised use. The electromechanical parking brake is switched on.
  • Page 223 Deactivation of the ignition when leaving the vehicle (Keyless Access only) In order to protect the 12-volt vehicle battery in vehicles with the keyless locking and starting system Keyless Access, the ignition is switched off automatically when leaving the vehicle (under certain conditions) in order to ensure that the vehicle can be restarted.

  • Page 224: Electronic Immobiliser

    In vehicles with Keyless Access, the vehicle key must be outside the vehicle. Thus the vehicle’s drive system can be activated only when a genuine Volkswagen vehicle key with the correct code is used. Coded vehicle keys are available from a Volkswagen dealership.
  • Page 225 When driving quickly, the electronic engine sound is gradually faded out. The electronic engine sound is switched on and off with the button. Driving without electronic engine sound requires increased attention. Volkswagen recommends that you always drive with electronic engine sound activated.

  • Page 226: Troubleshooting

    Troubleshooting Fig. 1 On the right-hand side of the steering column: emergency start function in vehicles with the keyless locking and starting system Keyless Access. Fault in engine management system The indicator lamp lights up yellow. Fault in engine management system. — The electric drive should be checked by a qualified workshop as soon as possible. Vehicle key cannot be removed from the ignition lock An unauthorised vehicle key has been inserted in the ignition lock.
  • Page 227 The vehicle’s drive system cannot be deactivated by briefly pressing the starter button. In this case it is necessary to perform an emergency switch-off procedure: — Press the starter button twice within a few seconds or press and hold once. The vehicle's drive system is ended automatically (→...

  • Page 228: Changing Positions

    Selecting a position Selector lever for position selection Fig. 1 Left-hand drive vehicles: selector lever for position selection with lock button (arrow). Mirrored in right-hand drive vehicles. The vehicle has one forwards D/B and one reverse gear R. The selector lever for position selection is equipped with a selector lever lock. To change the selector lever position from P or N position to a driving gear, switch on the ignition, depress the brake pedal and press the lock button in the selector lever in the direction of the arrow → Fig. 1 .

  • Page 229: Kickdown Function

    Change between positions D and B by tapping the selector lever once to the rear out of position D/B → Fig. 1 . The selector lever will always move back to position D/B. Tapping the selector lever again to the rear switches back to position D. Driving down hills The steeper the downhill gradient, the higher the recuperation level you must select.
  • Page 230 WARNING Rapid acceleration can cause loss of traction and skidding, particularly on slippery roads. This can cause you to lose control of the vehicle, which can lead to accidents and serious injuries. ● Use the kickdown function or fast acceleration only if visibility, weather, road and traffic conditions permit, and other road users are not put at risk due to the acceleration and the driving style.
  • Page 231 Troubleshooting Fig. 1 Removing the selector mechanism cover. Fig. 2 Releasing the selector lever lock manually. Fault in electrical system The warning lamp lights up red. There is a fault in the electrical system. The text message Error: Electrical system. Stop! appears on the instrument cluster display. —...
  • Page 232 — Stop vehicle as soon as it is safe and possible to do so and switch off in the open air. — Deactivate the vehicle’s drive system. — Seek expert assistance. Electrical system overheated The warning lamp lights up red. The electrical system is overheated.
  • Page 233 — Pull the cover up and over the selector lever →  Releasing the selector lever lock manually: — Using the flat blade of the screwdriver from the vehicle tool kit, carefully push the release lever in the direction of the arrow → Fig. 2 and keep it in this position. —...

  • Page 234: Electromechanical Steering

    Steering Information on the steering The steering should be locked every time you leave the vehicle to make it more difficult for the vehicle to be stolen. The steering The power steering is not hydraulic. It is an electromechanical system. The advantage of this steering system is that no hydraulic hoses, hydraulic oil, pumps, filter or other parts are required.
  • Page 235 WARNING If the power steering is not working, the steering wheel is difficult to turn, which makes it difficult to steer the vehicle. ● The power steering only functions when the vehicle's drive system is activated. ● Never allow the vehicle to roll if the electric drive is switched off. ●...
  • Page 236 Troubleshooting Fault in steering The warning lamp lights up or flashes red. — If the warning lamp lights up red, the steering may be stiff because the electromechanical steering has failed. — If the warning lamp flashes red, it is not possible to unlock the steering column. Do not continue driving! Seek expert assistance.
  • Page 237 Driving profile selection Introduction to the topic By selecting different driving profiles, the driver can adapt the characteristics of the vehicle systems to the current driving situation and an economical driving style. The adaptable vehicle systems include the engine management system and the air conditioning system. The effect on the vehicle settings in the individual driving profiles depends on the vehicle equipment level.
  • Page 238 Setting a driving profile Fig. 1 In lower part of centre console: driving profile selection button. Selecting a driving profile — Switch on the ignition. — Press driving profile selection button  → Fig. 1 . — To change driving profiles, press the driving profile selection button again → Fig. 1 or touch the function button of the desired driving profile in the Infotainment system.
  • Page 239 WARNING The vehicle handling may change as a result of the different driving profiles. Never allow the driving profile selection to tempt you into taking any risks when driving. ● Always adapt your speed and driving style to the current visibility, weather and road or traffic conditions.

  • Page 240: Driver Assist Systems

    Driver assist systems Cruise control system Introduction to the topic The cruise control system helps to maintain a speed set by the driver. Speed range The cruise control system is available when driving forwards at speeds from around 20 km/h (15 mph). Driving with the cruise control system You can exceed the stored speed at any time, e.g.
  • Page 242 Operating the CCS with the turn signal lever Fig. 1 On the left of the steering column: switch and buttons for operating the cruise control system. Switching on — Move → Fig. 1  2 switch to position No speed has been stored and the system is not yet active. Starting control → Fig. 1 ...

  • Page 243: Switching Off

    The cruise control system resumes operation with the stored speed and regulates the speed again. Switching off → Fig. 1  2 switch to — Move position. The cruise control system is switched off and the stored speed is deleted. Changing to the speed limiter → Fig. 1 ...
  • Page 244 Operating the cruise control system via the multifunction steering wheel Fig. 1 Left-hand side of the multifunction steering wheel: buttons for operating the cruise control system. Switching on — Press the  button. No speed has been stored and the system is not yet active. Starting control —...
  • Page 245 — Press the  button. The cruise control system resumes operation with the stored speed and regulates the speed again. Switching off — Press and hold the button. The cruise control system is switched off and the stored speed is deleted. Changing to the speed limiter —...
  • Page 246 Troubleshooting Fault in the CCS. — Go to a qualified workshop. Control is interrupted automatically. — The vehicle has exceeded the stored speed for an extended period. — The selector lever is not in position D/B. — Brake support systems, e.g. TCS or ESC, have performed an intervention. —...

  • Page 247: Speed Limiter

    Speed limiter Introduction to the topic The speed limiter helps to prevent the vehicle from exceeding a speed that you have stored. Speed range The speed limiter is available when driving forwards at speeds from approx. 30 km/h (20 mph). Driving with the speed limiter You can interrupt the speed limiter function at any time by fully depressing the accelerator beyond the point of resistance.
  • Page 248 Operating the speed limiter with the turn signal lever Fig. 1 On the left of the steering column: switch and buttons for operating the speed limiter. Switching on → Fig. 1  2 switch to position — Move The speed last set is stored. The system is not yet active. Starting control → Fig. 1 ...
  • Page 249 The speed limiter is switched off and the speed remains stored (also after the ignition is switched off). Switching to the cruise control system (CCS) or Adaptive Cruise Control (ACC) → Fig. 1  3 button. — Press the  — Select the desired system on the instrument cluster display. The speed limiter is switched off.
  • Page 250 Operating the speed limiter via the multifunction steering wheel Fig. 1 Left-hand side of the multifunction steering wheel: buttons for operating the speed limiter. Switching on — Press the  button. The speed last set is stored. The system is not yet active. Starting control —...
  • Page 251 Switching off — Press and hold the button. The speed limiter is switched off and the speed remains stored (also after the ignition is switched off). Switching to the cruise control system (CCS) or Adaptive Cruise Control (ACC) — Press the  button.
  • Page 252 Troubleshooting Control is interrupted automatically. — Malfunction. Switch off the speed limiter and go to a qualified workshop. For safety reasons, the speed limiter switches itself off completely only when you release the accelerator once or switch off the system manually.

  • Page 253: Adaptive Cruise Control (Acc)

    Adaptive Cruise Control (ACC) Introduction to the topic The Adaptive Cruise Control (ACC) maintains a constant speed that you have set. If the vehicle approaches a vehicle in front, the ACC automatically adapts the speed so that a distance you have selected is maintained.

  • Page 254: Special Driving Situations

    Special driving situations Fig. 1 On the instrument cluster display: slower vehicle detected in the left-hand lane (illustration). Overtaking If you indicate left (left-hand traffic: indicate right) to overtake, ACC will accelerate the vehicle and reduce the distance from the vehicle in front. Your set speed will not be exceeded. If the ACC does not detect any vehicle in front after you have changed lane, ACC will accelerate the vehicle up to the set speed.
  • Page 255 WARNING If the message ACC ready to start is shown on the instrument cluster display and the vehicle in front moves off, your vehicle will move off automatically. In some cases the radar sensor may be unable to detect obstacles that are located in the vehicle's path. This can result in serious injury and accidents.
  • Page 256 Limits of the ACC Fig. 1  Driving through bends. Vehicles outside the range of the radar sensor. Fig. 2  Vehicle changes lane. Turning and stationary vehicle.
  • Page 257 When not to use the ACC Due to the system limitations, the ACC is not suitable for use in the following driving situations. Interrupting control (→ ACC, Introduction/General information) : — Driving in heavy rain, snow or heavy spray. — Driving through tunnels. —...
  • Page 258 Switching the ACC on and off Fig. 1 Left-hand side of the multifunction steering wheel: buttons for operating the ACC. Switching on — Press the  button. Indicator lamp lights up grey, ACC does not regulate. Starting control — Press the button while driving forwards. The ACC stores the current speed and maintains the set distance.
  • Page 259 — Press and hold the button. The set speed is deleted. Changing to the speed limiter — Press the  button. — Select the speed limiter on the instrument cluster display. The ACC is switched off.

  • Page 260: Setting The Distance

    Setting the ACC Fig. 1 On the instrument cluster display: setting the distance (illustration, the ACC is active). Setting the distance You can set the distance in 5 steps from very small to very large: — Press the  button and then the or ...
  • Page 261 WARNING If you do not maintain the minimum distance to the vehicle in front and the difference in speed between the vehicle in front and your own vehicle is so great that the braking action of the ACC is insufficient, you are in danger of colliding with the vehicle in front. The braking distance is also longer in rain and winter road conditions.
  • Page 262 Troubleshooting The ACC is not available. The indicator lamp lights up yellow. — The radar sensor is dirty. Clean the radar sensor (→ Vehicle care, Description) . — The view of the radar sensor is impaired due to the weather conditions, e.g. snow, or due to detergent deposits or coatings.

  • Page 263: Area Monitoring System (Front Assist)

    Area monitoring system (Front Assist) Introduction to the topic The area monitoring system (Front Assist) with City Emergency Braking System and Pedestrian Monitoring can help to avoid accidents. Within the limits of the system, Front Assist can warn the driver about imminent collisions, prepare the vehicle for emergency braking, assist with braking, and initiate automatic braking.
  • Page 264 Warning levels and braking intervention Front Assist can detect the following objects within the system limits and depending on the vehicle equipment: — Pedestrians and vehicles also moving relative to your vehicle. — Crossing pedestrians. — Stationary vehicles. Front Assist can provide assistance and intervene if the vehicle is approaching a detected object in such a way that a collision with the object will occur if the vehicle speed is maintained and there is no driver intervention.

  • Page 265: Distance Warning

    If the system detects that the driver is braking insufficiently when there is a risk of collision, the system can increase the braking force and help prevent a collision. The braking intervention takes place only for as long as the brake pedal is pressed hard. City Emergency Braking System The City Emergency Braking System is part of Front Assist.
  • Page 266 Limits of Front Assist Front Assist has physical and system-related limitations. You should therefore always be prepared to take full control of the vehicle if necessary. Delayed response If the radar sensor is exposed to environmental conditions that impair sensor functioning, the system may detect this only after a certain delay.
  • Page 267 — After external force on the radar sensor, e.g. after a rear-end collision. — In the event of multiple unwanted interventions. WARNING Failure to switch off Front Assist in the situations mentioned can result in accidents and serious injuries.
  • Page 268 Pedestrian Monitoring Pedestrian Monitoring can help to avoid accidents with pedestrians crossing the vehicle's path or to mitigate the consequences of an accident. The system gives a warning when there is a risk of collision, prepares the vehicle for emergency braking, helps to brake the vehicle or performs an automatic brake intervention.

  • Page 269: Switching On And Off

    Front Assist and the advance warning (in some countries) are automatically switched on when you switch on the ignition. Volkswagen recommends that Front Assist and also the distance and advance warnings are switched on at all times. Exceptions (→ Autonomous Emergency Braking (Front Assist), Limits/System limits) .
  • Page 270 Troubleshooting Front Assist is not available, the radar sensor does not have sufficient visibility. — The radar sensor is dirty. Clean the radar sensor (→ Vehicle care, Description) . — The view of the radar sensor is impaired due to the weather conditions, e.g. snow, or due to detergent deposits or coatings.

  • Page 271: System Limits

    Lane keeping system (Lane Assist) Introduction to the topic The lane keeping system (Lane Assist) helps the driver stay in the lane. The function is not suited and not designed to automatically stay in lane. Using a camera in the windscreen, the lane keeping system detects road lane markings on the road.
  • Page 272 Driving with the lane keeping system Fig. 1 On the instrument cluster display: lane keeping system displays. Switching the lane keeping system on and off — Using the button for the driver assist systems, select the corresponding menu option (→ Menus and information displays, Operation) . —...
  • Page 273 If the system does not detect any steering input, it prompts the driver to take over active steering by way of acoustic warnings and a display on the instrument cluster. If the driver does not respond, the system will give another warning by initiating a quick jolt of the brake before switching to passive mode or activating Emergency Assist (with some equipment levels).
  • Page 274 — Check the area of the windscreen that is in the camera's field of view for damage. — Do not attach any objects to the steering wheel. If you are unsure or have questions, please consult a specialist workshop. Volkswagen recommends using a Volkswagen dealership for this purpose.

  • Page 275: Traffic Jam Assist

    Traffic Jam Assist Traffic Jam Assist helps the driver to keep in the lane, and also provides assistance when following other vehicles in congestion or slow-moving traffic. Traffic Jam Assist is an extension of the lane keeping system (Lane Assist) for vehicles with automatic gearbox and combines its functions with the Adaptive Cruise Control (ACC).
  • Page 276 — Driving through road works. — In urban areas. WARNING The intelligent technology of Traffic Jam Assist cannot overcome the physical limits specified, and functions only within the limits of the system. Always take care when using Traffic Jam Assist as you could otherwise cause accidents or injuries.
  • Page 277 Semi-automatic vehicle control in a medical emergency (Emergency Assist) Emergency Assist can detect a lack of activity on the part of the driver and keep the vehicle in the lane automatically, or brake the vehicle to a standstill if required. The system can therefore actively contribute to preventing or reducing the consequences of an accident.
  • Page 278 ● If there is a malfunction in the Emergency Assist system, switch off the lane keeping system (Lane Assist). This will also switch off Emergency Assist (→ Lane keeping system (Lane Assist), Operation) . ● Go to a qualified workshop and have the system checked. Volkswagen recommends using a Volkswagen dealership for this purpose.

  • Page 279: Blind Spot Monitor

    “Blind Spot” Monitor Introduction to the topic Radar sensors monitor the area behind the vehicle. The system measures the distance and difference in speed in relation to other vehicles and uses visual signals in the wing mirrors to inform the driver. System limits Use the “Blind Spot”...

  • Page 280: Automatic Deactivation

    Driving with the “Blind Spot” Monitor Fig. 1 In the wing mirrors: Blind Spot Monitor display. Switching on and off — Depending on the vehicle equipment, by means of the button for the driver assist systems (→ Menus and information displays, Operation) . —...
  • Page 281 If the “Blind Spot” Monitor has been automatically deactivated, the system cannot be activated until the ignition has been switched off and back on again.

  • Page 282: System Fault

    — Changes have been made to the paintwork in the area of the radar sensors or structural modifications have been made, e.g. on the vehicle front end or the running gear. — Only Volkswagen-approved vehicle paints may be used on the rear bumper. Other vehicle paints can restrict the function of the system or cause faults.

  • Page 283: Parking And Manoeuvring

    Parking and manoeuvring Parking Parking the vehicle Always park the vehicle on a suitable surface →  Always park the vehicle in the sequence specified. — Depress and hold the brake pedal. — Engage the parking lock P. — Switch on the electronic parking brake (→ Electronic parking brake, Description) . —...

  • Page 284: Electronic Parking Brake

    Electronic parking brake Operating the electronic parking brake Fig. 1 In the centre console: button for the electronic parking brake (illustration). Switching on — When the vehicle is stationary, pull and hold the  button until the indicator lamp in the button lights up yellow. —...
  • Page 285 If higher engine power is required to move off, the electronic parking brake will be deactivated only when you release the  button. Automatic switch-on of the electronic parking brake if the driver does not leave the vehicle correctly The electronic parking brake may switch on automatically if the system detects that you have not left the vehicle correctly.
  • Page 286 — Hold the electronic parking brake until the vehicle pulls away. Electronic parking brake fault The indicator lamp lights up yellow. Go to a qualified workshop or a Volkswagen dealership. Electronic parking brake does not switch itself off The prerequisites for switching off are not met.

  • Page 287: Auto Hold Function

    Auto Hold function Fig. 1 In the centre console: button for the Auto Hold function. The Auto Hold function secures the vehicle against rolling away when stationary, without the vehicle having to be held by the foot brake. The hold function stops if the vehicle is driven off or if the prerequisites for the Auto Hold function are not met.
  • Page 288 Switching off the Auto Hold function temporarily using the button It can sometimes be necessary to turn the Auto Hold function off temporarily to enable the vehicle to roll more easily, for example when manoeuvring. — Press the brake pedal with the vehicle’s drive system activated. —...
  • Page 289 Safety notes on the parking systems Parking systems can assist the driver when parking and manoeuvring. The parking systems include the following: — Park Distance Control (→ Park Distance Control, Introduction/General information) . — Rear view camera system (→ Rear view camera system, Introduction/General information) . —...
  • Page 290 You can reduce the speed specified by the system at any time by pressing lightly on the brake pedal. Volkswagen recommends that drivers practise using the parking systems in a traffic-calmed area or car park to allow them to familiarise themselves with the systems and their...

  • Page 291: Basic Information

    Prerequisites for functioning of the parking systems Basic information The following prerequisites must be met so that the sensors and cameras are best able to detect the surroundings of the vehicle and display this information on the Infotainment screen: — The doors and the boot lid must be closed. —...

  • Page 292: General Settings

    Parking system displays The range of possible settings varies according to the country, the device and the vehicle's equipment specification. With some equipment levels, the vehicle approaching an obstacle is displayed in several segments on the Infotainment system and this is backed up by acoustic signals. The display may vary depending on the situation.
  • Page 293 Automatic braking intervention The automatic braking intervention serves to reduce collisions. If the vehicle is equipped with the automatic braking intervention function, this function can initiate emergency braking as soon as an obstacle is detected when driving forward and, if required, reversing.
  • Page 295 — You can switch the system back on again once you have rectified the cause of the problem. — If the system still fails to respond as expected, have the system checked by your Volkswagen dealership or a qualified workshop.
  • Page 296 — The time limit or number of manoeuvres for parking are exceeded. — TCS is switched off or is taking corrective action. — There is a system fault. Start the parking procedure again (→ Park Assist parking space search, Operation) . Supporting steering movements when stationary If Park Assist attempts to turn the steering wheel when the vehicle is stationary, the white symbol appears on the instrument cluster display.

  • Page 297: Park Distance Control

    Park Distance Control Introduction to the topic The Park Distance Control system assists the driver when manoeuvring and parking. Fig. 1 On the Infotainment system screen: detection ranges of the Park Distance Control. Park Distance Control detects the distance from an obstacle by means of sensors in the front and rear areas of the vehicle (→...
  • Page 298 Switching Park Distance Control on and off Fig. 1 In the centre console: button for switching Park Distance Control on and off. Switching on Park Distance Control is switched on automatically when reverse gear is engaged or if the vehicle rolls backwards. —...

  • Page 299: Rear-View Camera System

    Rear view camera system Introduction to the topic The rear view camera system in the rear of the vehicle makes it easier for the driver to see behind the vehicle and provides support for parking manoeuvres. The rear view camera system shows the area behind the vehicle on the Infotainment system screen.

  • Page 300: Switching On And Off

    Switching the rear view camera system on and off Switching on and off — Select reverse gear. — OR: press the button. The rear view camera system is switched off automatically when the vehicle is driven forwards at a speed of at least 10-15 km/h (6-9 mph).
  • Page 301 Driving into a parking space Fig. 1 Infotainment system display: parking using the rear view camera system. Key to → Fig. 1 : Choose parking space. Drive towards the selected parking space. Align the vehicle in the parking space. Road. Selected parking space. Side limits of the selected parking space.

  • Page 302: Park Assist

    Park Assist Introduction to the topic Park Assist shows parking spaces that are suitable for parking and assists the driver when driving into and out of parking spaces. Park Assist is an extension of Park Distance Control (→ Park Distance Control, Introduction/General information) .
  • Page 303 Looking for a parking space Fig. 1 In the instrument cluster display: parking modes for parking. Parking modes: Reverse parallel parking. Reverse perpendicular parking. Forward perpendicular parking. — Press the  button. The indicator lamp lights up yellow and the park function is active. —...
  • Page 304 Driving into a parking space Fig. 1 On the instrument cluster display: parking perpendicular to the road. Key to → Fig. 1 : Choose parking space. Position for parking. Align the vehicle in the parking space. Prompt to drive forward. Your vehicle. Parked vehicle or obstacle. Detected parking space.
  • Page 305 — Deactivate the vehicle’s drive system and park the vehicle (→ Parking, Action) .
  • Page 306 Driving out of a parking space Fig. 1 On the instrument cluster display: driving out of a parallel parking space. Key to → Fig. 1 : 1 Parked vehicle. 2 Own vehicle with reverse gear engaged. 3 Progress bar. Symbolically shows the relative distance still to be driven. 4 Direction indicator for next manoeuvre for driving out of the parking space.

  • Page 307: Rear Traffic Alert

    Rear Traffic Alert Fig. 1 Illustration of Rear Traffic Alert: monitored area around the vehicle leaving the parking space. Fig. 2 Infotainment system screen display: Rear Traffic Alert. Please also observe the information and warnings that apply to all parking systems (→ Parking systems, General safety) . Rear Traffic Alert monitors the traffic crossing behind the vehicle when reversing out of a parking space or manoeuvring.
  • Page 308 — Via the Assist systems menu in the instrument cluster (→ Menus and information displays, Overview) . — OR: depending on the vehicle equipment, by means of the button for the driver assist systems (→ Assist systems menu, Operation) . —...

  • Page 309: Electronic Stability Control (Esc)

    Brake support systems Information on brake support systems The vehicle is fitted with brake support systems. These systems can support the driver in critical driving or braking situations. The driver is responsible for driving safety →  Driving with brake support systems The brake support systems work when the engine is running.
  • Page 310 The EDL switches off automatically under unusually heavy loads to prevent the brake from overheating. The EDL switches back on again automatically as soon as the brake has cooled down. XDS improves traction in order to keep the vehicle on its intended course. Automatic Post-Collision Braking System In the event of a collision, the Automatic Post-Collision Braking System can help the driver to reduce the risk of skidding, and the danger of secondary collisions, through automatic braking.
  • Page 311 WARNING The intelligent technology used in brake support systems cannot overcome the laws of physics, and functions only within the limits of the system. Driving fast on icy, slippery or wet roads can lead to a loss of control of the vehicle and could cause serious injury to the driver and passengers.
  • Page 312 Switching TCS on and off Switching TCS on and off TCS can be switched off in situations where insufficient traction is achieved: — When driving in deep snow or on loose surfaces. — When rocking the vehicle backwards and forwards to free it when stuck. Switching TCS on and off in the Infotainment system: —...

  • Page 313: Troubleshooting

    Troubleshooting Electromechanical brake servo failure Do not continue driving! Warning lamp lights up red. The text message Brake servo fault may be displayed. Press the brake pedal firmly as the braking distance will increase due to the lack of brake servo. —...
  • Page 314 WARNING ● If the brake warning lamp  lights up together with the ABS indicator lamp  the control function of the ABS may have failed. This can cause the rear wheels to lock relatively quickly when you brake. Locked rear wheels can lead to a loss of control of the vehicle. If possible, reduce your speed and drive carefully at low speed to the nearest qualified workshop in order to have the brake system tested.

  • Page 315: Practical Equipment

    Practical equipment Stowage areas Introduction to the topic WARNING Loose objects may be flung through the vehicle interior in the event of a sudden driving or braking manoeuvre. This can cause serious injury and can also lead to loss of control of the vehicle.

  • Page 316: Ashtray And Cigarette Lighter

    Ashtray and cigarette lighter Introduction to the topic WARNING Improper use of the cigarette lighter or ashtray could cause fires, burns and other serious injuries. ● Always use the cigarette lighter properly. ● Never leave children unsupervised in the vehicle. The cigarette lighter can be used when the ignition is switched on.

  • Page 317: Cigarette Lighter

    Cigarette lighter Fig. 1 In the lower part of the centre console: cigarette lighter. — With the ignition switched on, press in the knob on the cigarette lighter. — Wait for the lighter to pop out. — Pull out the cigarette lighter and use (→ Ashtray and cigarette lighter, Introduction/General information) .
  • Page 318 Sockets Introduction to the topic Electrical equipment can be connected to the sockets in the vehicle. The electrical devices must be in good condition. Do not use faulty devices. The 12-volt socket will work only when the ignition is switched on. WARNING Improper use of the sockets and electrical accessories can cause fires and severe injuries.
  • Page 319 Sockets in the vehicle Fig. 1 In the lower part of the centre console and in the luggage compartment: fold-open 12-volt socket 1 or 12-volt socket with removable cover 2 . Maximum power rating 12-volt socket 120 watts The maximum power rating of the individual sockets should never be exceeded. The power rating of each device is stated on its type plate.

  • Page 320: Data Transfer

    — Use only data media, Bluetooth devices and mobile devices in the vehicle than do not contain manipulated data or malware. — Have the vehicle serviced, repaired and maintained only by a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose.
  • Page 321 WARNING In spite of the security mechanisms installed in the vehicle, it is not possible to fully exclude the risk of unauthorised access by malware or an internet attack on vehicle functions and control units. Malware that has infected the vehicle can influence or deactivate control units and vehicle functions, or can take over control and lead to serious accidents and fatal injuries.

  • Page 322: Volkswagen Car-Net

    An Internet connection connects the vehicle to the computer or mobile phone. Volkswagen Car-Net is equipment that is not available in all countries. It consists of different portfolios, which must first be activated online to be used and is subject to country-specific time restrictions.
  • Page 323 Grey globe, white key: private mode is active. All purchased Volkswagen Car-Net service packages have been deactivated by the user. White globe, white key + LTE: personalised private mode is active. A Volkswagen Car-Net service package has been deactivated by the user, tracking services 1) are inactive.

  • Page 324: Legal Requirements

    Legal requirements Fig. 1 Symbol for vehicles that send tracking information. By concluding a Volkswagen Car-Net contract for your vehicle, you as the contracting party undertake within the meaning of data protection law to inform each driver that the vehicle can transmit and receive data online. This also applies if you sell or lend your vehicle.
  • Page 325 Volkswagen collects, processes and uses the user's personal data in accordance with statutory requirements. You can access the current data protection policy on the Volkswagen homepage.

  • Page 326: Temporary Deactivation

    The services will be available again once the work is complete. Please contact your workshop if necessary. Volkswagen Car-Net portfolios can be deactivated manually in the Infotainment system. The services can then be run again when the deactivation is cancelled in the Infotainment system.
  • Page 327 Interference Even when the above-mentioned requirements for using the services are met, the functionality of the Volkswagen Car-Net services can be impaired or interrupted due to factors that lie outside the control of Volkswagen AG. Such factors include in particular: —...

  • Page 328: Adjusting The Settings

    Wi-Fi device (→ Wi-Fi, Description) , (→ Wi-Fi, Benefit) . Services administration : activate or deactivate available Volkswagen Car-Net services. Private mode : deactivate all Volkswagen Car-Net services except the emergency call service for the Security & Service services.
  • Page 329 Volkswagen Media Control Introduction to the topic The “Volkswagen Media Control” app can be used to remotely control certain functions in radio mode, media mode and navigation mode. Information can be exchanged between a mobile device and the Infotainment system. The individual functions can then be operated via the mobile device.
  • Page 330 Data transfer and control functions Using Volkswagen Media Control, the factory-fitted Infotainment system can be operated from other seats as follows: — Remote control of the radio and media player. — Remote control of the media playback function. Moreover, using the Infotainment system, playback of audio data and video files on up to two tablets can be controlled via the Media Control main menu.
  • Page 331 Infotainment system used. Symbols in the Media Control main menu: Opens the media browser. Opens the Volkswagen Media Control Settings menu (→ Media control, Setting) Opens the playback view. Start or pause playback. When two tablets are connected, the playback is always started or paused on both tablets.
  • Page 332 Media Control to open the Media Control main menu. — Touch Settings  Function buttons in the Volkswagen Media Control settings menu Wi-Fi : opens the Wi-Fi and mobile hotspot settings menu to establish a Wi-Fi connection with a mobile device.
  • Page 333 The necessary data transfer may be subject to charges. Due to the potentially high volume of data in use, Volkswagen recommends using a mobile phone tariff which includes a data flat rate. For more information contact your mobile telephone provider.
  • Page 334 Setting up a data connection Possible types of data connections eSIM (embedded SIM): The Infotainment system is equipped as standard with an integrated SIM card (eSIM). In order to use this eSIM, you must activate the eSIM with a mobile service provider and purchase data packages for use. Allow internet connection must be activated in the Network settings menu.

  • Page 335: Setting Up The Wi-Fi Connection

    The Infotainment system can be used as a Wi-Fi hotspot to provide online access for up to eight Wi-Fi devices. In order to establish a connection to the internet and be able to use Volkswagen Car-Net, for example, a data connection is additionally required, e.g. via an internal SIM card, a CarStick or an external Wi-Fi device.
  • Page 336 Additional settings may be necessary (→ Wi-Fi, Setting) . The availability of a suitable CarStick depends on the country concerned. Information about availability is available on the Volkswagen website or from your Volkswagen dealership. If the connected CarStick is not recognised, close the connections with all devices and...
  • Page 337 Quick connection (WPS) The quick connection (WPS) function makes it possible to easily and quickly establish a wireless local network with encryption. WPS with Infotainment system as Wi-Fi hotspot ■ Touch MENU Settings Wi-Fi Mobile hotspot (Wi-Fi) , to open the Hotspot settings menu.
  • Page 338 Configuring a Wi-Fi client The Infotainment system can use the Wi-Fi hotspot of an external Wi-Fi device (e.g. a mobile device) to establish an Internet connection for Volkswagen Car-Net (Volkswagen Car-Net may not be available in all countries). Setting up the Wi-Fi connection —...

  • Page 339: Opening The Network Settings Menu

    Adjusting the settings Opening the Network settings menu — Touch MENU SETTINGS to open the System settings menu. OR: In the Car-Net main menu tap Settings  to open the Car-Net settings (online services) menu. — Tap Network to open the Network settings menu. —...
  • Page 340 ● Observe the operating manual for the mobile device. NOTICE Volkswagen is not responsible for damage to the vehicle caused by poor quality or faulty applications, inadequate programming of applications, insufficient network strength or loss of data during transmission or by misuse of the mobile devices.

  • Page 341: Applications (Apps)

    Applications (apps) Volkswagen App-Connect allows content from Volkswagen apps and third party apps on mobile devices to be shown on the Infotainment system screen. There may be problems with compatibility with third-party apps. Apps, their use, and the necessary mobile network connection may be subject to charges.

  • Page 342: Setting Options

    OR:Press APP to access the App-Connect main menu. Setting options Setting options via the function button Settings  Activate data transfer for VW apps : data transfer for Volkswagen apps is activated. Allow MirrorLink information to be shown information is displayed in MirrorLink® mode.

  • Page 343: Apple Carplay

    Apple CarPlay Requirements for Apple CarPlay Checklist The following conditions must be fulfilled in order to use Apple CarPlay: ✓ The iPhone must support Apple CarPlay. ✓ Apple CarPlay must be activated in the iPhone settings without any restrictions. ✓ The iPhone must be connected to the Infotainment system via a USB connection. Only the USB connections of the front seat row are suitable for using Apple CarPlay.
  • Page 344 The availability of the technologies depends on the country and may vary. Information on technical requirements, compatible iPhones, certified apps and availability is available on the homepage of Volkswagen and Apple CarPlay or from your Volkswagen dealership.

  • Page 345: Android Auto

    OR: press APP to access the App-Connect main menu. ■ Touch to set up a connection with the smartphone. Disconnecting ■ In Android Auto™ mode, touch Back to Volkswagen to return to the App-Connect main menu. ■ Touch to terminate the active connection.
  • Page 346 Touch and hold to start the voice control function of the connected smartphone. — The availability of the technologies depends on the country and may vary. Information on technical requirements, compatible mobile devices, certified apps and availability is available on the homepage of Volkswagen and Android Auto™ or from your Volkswagen dealership.

  • Page 347: Points To Note

    MirrorLink® Fig. 1 MirrorLink® main menu: function buttons in the overview of compatible apps. Requirements for MirrorLink® Checklist The following conditions must be fulfilled in order to use MirrorLink®: ✓ The mobile device must support MirrorLink®. ✓ The mobile device must be connected to the Infotainment system via a USB connection with data transfer.
  • Page 348 Touch to display the function buttons at the top of the screen. Touch to return to the MirrorLink® main menu. Information on technical requirements, compatible smartphones, certified apps and availability is available on the homepage of Volkswagen and MirrorLink® or from your Volkswagen dealership.
  • Page 349 Cable and wireless connections Introduction to the topic Some external devices can be connected to the Infotainment system by cable and wireless connections present in the vehicle (if installed). The type and number of cable and wireless connections differ according to country and vehicle. The connections may also be different within a model series or in special-edition models.

  • Page 350: Aux-In Socket

    AUX-IN socket The AUX-IN socket is a cable connection which can be operated only using a suitable connecting cable with a 3.5 mm jack. AUX IN sockets are only available on some vehicles and not in all markets. Characteristics of an AUX-IN socket The connected external audio source is played over the vehicle speakers and cannot be controlled with the Infotainment system.

  • Page 351: Usb Port With Charging Function

    USB port There are two types of USB ports: — USB port with data transfer. — USB port only for recharging the batteries of external devices Each USB port is a cable connection which can only be operated using a suitable connecting cable.
  • Page 352 Please observe further limitations and notes on the requirements for media sources (→ Media mode, Limits/System limits) . Disconnecting The connected data medium must be prepared before removal. ■ In the MEDIA menu, touch the Settings  function button to open the Media settings menu.

  • Page 353: Bluetooth Interface

    Infotainment system. Due to the large number of possible Bluetooth ® audio sources, it is not possible to guarantee fault-free operation of all described functions. The Volkswagen website contains a list of compatible mobile devices.
  • Page 355 Connecting an external audio source via Wi-Fi The Wi-FI connection is a wireless connection. In the Wi-Fi audio mode, sources connected via Wi-Fi (e.g. mobile devices) can be used for audio transmission. The availability of the Wi-FI audio mode varies depending on country and the Infotainment system used.
  • Page 356 Transporting items Stowing luggage and loads Stowing luggage safely in the vehicle — Always distribute any loads in the vehicle as evenly as possible. Do not cover any ventilation openings. — Always stow luggage and heavy objects in the luggage compartment →  and place them as far forwards as possible.
  • Page 357 WARNING Transporting heavy objects changes the vehicle's handling due to the change in the centre of gravity and increases the braking distance. Heavy loads that are not properly stowed or secured in the vehicle can lead to a loss of vehicle control and can cause serious injury. ●...

  • Page 358: Luggage Compartment Cover

    Luggage compartment cover Fig. 1 In the luggage compartment: removing and installing the luggage compartment cover. When the boot lid is opened and closed, the luggage compartment cover is also raised and lowered if the retaining straps are attached. Light items of clothing can be placed on the luggage compartment cover. Make sure that the view to the rear of the vehicle is not obstructed.
  • Page 359 NOTICE To prevent damage to the luggage compartment cover, do not load the luggage compartment to such a height that the luggage compartment cover presses against the load when the boot lid is closed.

  • Page 360: Variable Luggage Compartment Floor

    Luggage compartment floor Variable luggage compartment floor Fig. 1 In the luggage compartment: lifting the variable luggage compartment floor. Fig. 2 In the luggage compartment: variable luggage compartment floor folded up. Opening and closing the luggage compartment floor — Remove the luggage net if necessary (→ Luggage net, Fitting) .
  • Page 361 — To open , lift the recessed handle in the luggage compartment floor → Fig. 1 and fold the floor upwards until it is held in position by the side restraints (arrows) → Fig. 2 . — To close , guide the luggage compartment cover downwards into position →  Adjusting the height of the luggage compartment floor Depending on the equipment level, the variable luggage compartment floor is height-adjustable.

  • Page 362: Luggage Compartment Equipment

    Luggage compartment equipment Stowage areas in the luggage compartment Fig. 1 In the luggage compartment: side stowage compartment with side wall. Stowage compartment with side wall There may be stowage compartments in the side of the luggage compartment. The side wall can be removed in order to stow larger items in the luggage compartment. —...

  • Page 363: Fastening Rings

    ● Never secure a child seat to the fastening rings. The maximum load rating of the fastening rings is approximately 3.5kN. Suitable lashing, retaining or securing straps and luggage securing systems are available from qualified workshops. Volkswagen recommends using a Volkswagen dealership for this purpose.

  • Page 364: Luggage Net

    Luggage net Fig. 1 In the luggage compartment: luggage net fitted flat. Fig. 2 In the luggage compartment: luggage net hooked onto the load sill. The luggage net can help to prevent light items of cargo from sliding around in the luggage compartment. The luggage net also has a built-in pocket with a zip that can hold smaller items. Hooking the luggage net flat on the luggage compartment floor —...
  • Page 365 — Attach the hooks on the other end of the luggage net to the fastening rings under the load sill  It may be necessary to fold out fastening rings in order to use them (→ Fastening rings, Operation) . Attaching the luggage net at the load sill —...
  • Page 366 Bag hook Fig. 1 On the left and right in the luggage compartment: bag hooks. Bag hooks may be located in the luggage compartment → Fig. 1 . Light shopping bags can be secured to the bag hooks. WARNING Never use the bag hooks for lashing down items of luggage or other objects. The bag hooks could break off during a sudden braking manoeuvre or in the event of an accident.

  • Page 367: Load-Through Hatch

    Load-through hatch Fig. 1 In the rear seat backrest: opening the load-through hatch. Fig. 2 In the luggage compartment: opening the load-through hatch. Depending on the vehicle equipment, a load-through hatch may be located behind the centre armrest on the rear seat backrest. This can be used to transport long objects in the vehicle interior, such as skis.
  • Page 368 — Opening the load-through hatch from the vehicle interior: pull the release lever in the direction of the arrow → Fig. 1 and fold the cover of the load-through hatch fully forward →  — Open the boot lid. — OR: opening the load-through hatch from the luggage compartment: push the release lever down in the direction of the arrow → Fig. 2 and push the cover of the load-through hatch forward.

  • Page 369: Roof Carrier

    Volkswagen recommends using a Volkswagen dealership for this purpose. Only roof carriers that have been approved by Volkswagen for the vehicle must be used. If the vehicle is not approved for use with a roof carrier, do not use or retrofit a roof carrier.
  • Page 370 Special roof carriers must be used to transport luggage, bicycles, skis, surfboards or boats safely →  . Suitable accessories are available from your Volkswagen dealership. Securing the base carriers and load carrier system Mount the base carriers in accordance with the supplied assembly instructions.
  • Page 371 Loading roof carriers Maximum permissible roof load The maximum permitted roof load is 75 kg. The roof load limit refers to the combined weight of the roof carrier and the load carried on the roof →  Make sure you are aware of the weight of the roof carrier and the load to be transported. Weigh the load if necessary.

  • Page 372: Notes On Use

    Notes on use Remove the roof carrier in the following situations — The roof carrier is no longer needed. — Before entering a car wash. — When the vehicle height exceeds the required clearance height, e.g. in a garage. NOTICE ●...

  • Page 373: Towing A Trailer

    Towing a trailer Information on towing a trailer The vehicle is not approved for towing a trailer. It is not permitted to retrofit a towing bracket. WARNING Fitting a towing bracket on the vehicle while the vehicle is in operation can lead to accidents and cause serious injuries.

  • Page 374: If And When

    If and when Vehicle toolkit Introduction to the topic Observe any country-specific legislation when securing your vehicle in the event of a breakdown. WARNING In the event of a sudden driving or braking manoeuvre or accident, a loose vehicle toolkit, breakdown set and spare wheel or temporary spare wheel could be flung though the vehicle and cause severe injuries.
  • Page 375 Stowage Fig. 1 In the luggage compartment: opening the luggage compartment floor. The vehicle toolkit may be located in various places in the vehicle, e.g. in the side stowage area of the luggage compartment or under the luggage compartment floor → Fig. 1 . —...

  • Page 376: Jack: Maintenance

    The screwdriver blade is reversible. The screwdriver may be stowed under the box spanner. 2 Adapter for the anti-theft wheel bolt. Volkswagen recommends that you carry the wheel bolt adapter in the vehicle toolkit at all times. The code number of the anti-theft wheel bolt is stamped on the front of the adapter.

  • Page 377: Wiper Blades

    Wiper blades Service position Fig. 1 Wipers in service position. The wiper arms can be lifted off the windscreen when in the service position. Carry out the following steps to move the wipers to the service position → Fig. 1 : Activating service position —...
  • Page 378 Cleaning and replacing wiper blades Fig. 1 Changing the windscreen wiper blades. Fig. 2 Changing the rear window wiper blade. The factory-fitted windscreen wiper blades are coated with graphite. The graphite coating ensures that the wiper blade moves quietly over the window. If the graphite coating is damaged, the wiper will become louder.

  • Page 379: Changing The Windscreen Wiper Blades

    Changing the windscreen wiper blades — Move the wiper arms to the service position before lifting (→ Wiper blades, Operation) . — When lifting a wiper arm, hold it only in the area of the wiper blade mounting. — Press and hold the release button and simultaneously pull off the wiper blade in the direction of the arrow → Fig. 1  ...

  • Page 380: Exterior Lighting

    Exterior lighting Bulbs with LED technology The exterior lighting may be designed in LED technology. Owners cannot replace the LEDs themselves. If individual LEDs fail, this may be an indication that more LEDs are on the point of failure. If this happens, have the lights checked and replaced if necessary at a qualified workshop. It may be illegal to drive with faulty exterior lights.

  • Page 381: Changing Fuses

    You can obtain further information about the fuse assignment from a Volkswagen dealership. Several electrical consumers can share a single fuse. Conversely, a single consumer could have more than one fuse.
  • Page 382 NOTICE ● Never remove the specially tagged high-voltage fuses from the fuse box in the dash panel. These are for the exclusive use of the emergency services so that the vehicle can be de- energised as quickly as possible. ● To avoid damage to the electrical system in the vehicle, always switch off the ignition, lights and all electrical consumers and remove the vehicle key from the ignition before changing a fuse.

  • Page 383: Fuses In The Engine Compartment

    Fuses in the engine compartment Fig. 1 In the engine compartment: cover 1 of the fuse box including plastic pliers 2 . Opening the fuse box in the engine compartment — Open the bonnet (→ In the engine compartment, General safety) . —...
  • Page 384 Depending on the market and specification of your vehicle, the fuse numbers and locations may differ to those given in the table. If necessary, ask your Volkswagen dealership for the exact fuse assignment.

  • Page 385: Fuses In The Dash Panel

    Fuses in the dash panel Fig. 1 Fuse box cover in the dash panel: left-hand drive vehicle, on the left-hand side of the steering wheel. Fig. 2 Fuse box cover in the dash panel: right-hand drive vehicle, on the front passenger side. Left-hand drive vehicle: opening the fuse box in the dash panel —...
  • Page 386 — Open the glove box and empty if necessary. — Push damper element downwards into the opening of the holder and pull out to the side → Fig. 2   1 . — Push catches upwards in the direction of the arrow at the same time open the glove box further → Fig. 2  ...
  • Page 387 Depending on the market and specification of your vehicle, the fuse numbers and locations may differ to those given in the table. If necessary, ask your Volkswagen dealership for the exact fuse assignment.
  • Page 388 20 amps, ATO®, Infotainment system. 40 amps, ATO®, blower regulator. 7.5 amps, MINI®, telephone. 20 amps, JCASE®, electric glass roof. 40 amps, ATO®, right exterior lighting. 30 amps, ATO®, seat heating. 30 amps, ATO®, interior lighting. 20 amps, ATO® 40 amps, ATO®, central locking. 15 amps, ATO®, rear window wiper. 25 amps, ATO®, rear seat heating.
  • Page 389 Changing a blown fuse Fig. 1 Blown fuse: flat blade fuse, cartridge fuse. Fig. 2 Removing or inserting a fuse with plastic pliers: : flat blade fuse, : cartridge fuse.
  • Page 390 Fuse types — Standard flat blade fuse (ATO®). — Small flat blade fuse (MINI®). — Cartridge fuse. Colour coding of fuses Fuses (ATO - MINI - MAXI) Colour Amp rating Black 1 amps Purple 3 amps Orange 5 amps Brown 7.5 amps 10 amps Blue 15 amps Yellow 20 amps 25 amps 30 amps 40 amps White or clear Green...

  • Page 391: Jump Starting

    Jump starting Introduction to the topic If the vehicle’s drive system cannot be activated because the 12-volt vehicle battery is discharged, you can use the 12-volt vehicle battery in another vehicle to activate the vehicle’s drive system. Suitable jump leads are needed for jump starting. Cable cross-section for the jump leads: —...
  • Page 392 Jump lead connection point (earth connection) Fig. 1 In the engine compartment: jump lead connection point (earth connection). There is a jump lead connection point – (earth connection) in the engine compartment for connecting the black jump lead → Fig. 1 . The vehicle can only be jump started via this jump lead connection point (earth connection).

  • Page 393: Jump Starting The Vehicle

    Jump starting the vehicle Fig. 1 How to connect the jump leads. Key to Fig. 1 : 1 Vehicle with discharged 12-volt vehicle battery that is being jump-started. 2 Vehicle with 12-volt vehicle battery that is supplying power and jump-starting the other vehicle. 3 Suitable earth connection: preferably the jump lead connection point (earth connection), a solid metal part which is securely bolted onto the cylinder block, or the cylinder block itself.
  • Page 394 — Connect the other end of the red jump lead to the positive terminal + of the vehicle battery providing assistance → Fig. 1   2 . — Connect one end of the black jump lead preferably to a suitable jump start connection point (earth connection) or otherwise to a solid metal part that is securely bolted onto the cylinder block, or to the cylinder block itself of the vehicle providing assistance → Fig. 1  ...
  • Page 395 Towing with a breakdown truck If your vehicle to be towed needs to be raised at one axle, the vehicle should be raised only at the front axle and towed. Volkswagen recommends having the vehicle transported standing with four wheels on a recovery vehicle.
  • Page 396 NOTICE When pushing the vehicle by hand, the tail light clusters, side spoilers on the rear window and large panels can be damaged and the rear spoiler may become detached. ● When pushing the vehicle by hand, do not press on the tail light clusters, side spoilers on the rear window, large panels and the rear spoiler.
  • Page 397 Notes on tow-starting and towing It is still possible to activate the turn signals in a vehicle that is being towed, even if the hazard warning lights are switched on. To do this, operate the turn signal and main beam lever in the required direction while the ignition is switched on.
  • Page 398 Tow-starting Preparations for tow-starting The vehicle is not suited for tow-starting other vehicles. For technical reasons, your vehicle may not be tow-started. Try to activate the vehicle’s drive system by jump starting (→ Jump starting, Introduction/General information) .
  • Page 399 Towing Preparations — Attach the tow-rope or the tow-bar only to the mounting points provided (→ Tow-starting or towing, Introduction/General information) . — Make sure that the tow-rope is not twisted. Otherwise a towing eye can become unscrewed during towing. —...
  • Page 400 Fitting the towing eye at front Fig. 1 In the front bumper on the right: removing the cover. Fig. 2 In the front bumper on the right: screwing in the towing eye. The towing eye must always be kept in the vehicle. Comply with the notes on towing (→ Tow-starting or towing, Limits/System limits) . Fitting the towing eye at front —...
  • Page 401 — Press at the side of the cover (arrow) to release the cover → Fig. 1 . — Pull the cover forwards to remove it and leave it to hang from the vehicle. — Turn the towing eye clockwise into the mounting → Fig. 2 and tighten as far as it will go →  .

  • Page 402: Fitting The Rear Towing Eye

    Fitting the rear towing eye Fig. 1 In the rear bumper on the right: screwing in the towing eye: removing the cover. Fig. 2 In the rear bumper on the right: screwing in the towing eye: screwing in the towing eye. The towing eye must always be kept in the vehicle. Comply with the notes on towing (→...
  • Page 403 — Turn the towing eye clockwise into the mounting and tighten as far as it will go → Fig. 2 , →  . Use a suitable object to screw the towing eye fully and securely into the mounting. — After you have finished towing, remove the towing eye by unscrewing it anticlockwise. —...

  • Page 404: Checking And Refilling

    ● It is essential to comply with Volkswagen guidelines when carrying out work of any kind on the high-voltage system, in particular on the orange high-voltage cables and components or the high-voltage battery.
  • Page 405 WARNING The engine compartment of any motor vehicle is a dangerous area. Serious injuries can be sustained here. ● The utmost care and attention must be paid when carrying out any work and you must follow the general safety rules. Never take any risks. ●...
  • Page 406 WARNING Additional insulating materials, such as example blankets in the engine compartment, can interfere with the operation of the electric drive, and can cause fires and lead to severe injuries. ● Never cover the electric drive with blankets or other insulating materials. WARNING Service fluids and some materials in the engine compartment are highly flammable and can cause fires and serious injuries!
  • Page 407 Preparing the vehicle for working in the engine compartment Checklist The following steps should always be carried out in the specified order before working in the engine compartment →  ✓ Park the vehicle on a level and stable surface. ✓ Depress and hold the brake pedal until the vehicle’s drive system has been deactivated. ✓...

  • Page 408: Opening And Closing The Bonnet

    Opening and closing the bonnet Fig. 1 In the footwell on the driver side: release lever for the bonnet. Fig. 2 Above the radiator grille: bonnet opening lever. Opening the bonnet — Ensure that the wiper arms are positioned on the windscreen before opening the bonnet →  —...

  • Page 409: Closing The Bonnet

    — Lift the bonnet, press the opening lever and fully open the bonnet → Fig. 1 . The bonnet is held in the open position by the gas strut. Closing the bonnet — To close the bonnet, pull it down to overcome the gas strut pressure →  —...
  • Page 410 Display Fig. 1 On the instrument cluster display: the bonnet is open or not closed properly (illustration). A symbol on the instrument cluster display indicates if the bonnet is open or is not closed properly → Display . Do not continue driving! If necessary, lift the bonnet and then close it again. This symbol is also visible when the ignition is switched off and will go out a few seconds after the vehicle has been locked when all doors are closed.
  • Page 411 All service fluids and consumables, e.g. tyres, coolant and batteries, are being constantly developed. For this reason, service fluids and consumables should be replaced at a qualified workshop. Volkswagen dealerships are kept up to date on all changes. WARNING Unsuitable service fluids and consumables, and the incorrect use of these fluids and consumables, can cause accidents, serious injuries, burns or poisoning.

  • Page 412: Washer Fluid

    ● A suitable anti-freeze agent should be added to the windscreen washer fluid if necessary. NOTICE ● Never mix other cleaning agents with the cleaning agents recommended by Volkswagen. This can cause the ingredients to separate and block the washer jets.
  • Page 414 →  . The work should be carried out by a qualified workshop if you are uncertain. Volkswagen recommends using a Volkswagen dealership for this purpose. Information on warning and indicator lamps that light up can be found in the troubleshooting sections at the end of the chapter (→...

  • Page 415: Coolant Specification

    NOTICE Never mix genuine coolant additives with other coolants that have not been approved by Volkswagen. Coolant and coolant additives can pollute the environment. Spilt service fluids must be collected and disposed of properly and in an environmentally responsible way.

  • Page 416: Checking The Coolant Level

    Checking the coolant level and refilling coolant Fig. 1 In the engine compartment: markings on the coolant expansion tank (illustration). Fig. 2 In the engine compartment: coolant expansion tank cap (illustration). The warning lamp for the coolant will light up if the coolant level is too low. Preparations —...

  • Page 417: Adding Coolant

    — Unscrew the cap carefully →  — Refill only new coolant according to the Volkswagen specification (→ Coolant, Refilling) →  — Only refill coolant if there is still a remaining quantity of coolant in the expansion tank. If this is not observed, the engine could be damaged.
  • Page 418 NOTICE ● Refill only with distilled water. All other types of water can cause corrosion in the engine due to the chemical components contained in the water. This can also lead to engine failure. If any other type of water is refilled, the fluid in the cooling system should be completely replaced immediately by a qualified workshop.

  • Page 419: Troubleshooting

    Troubleshooting Coolant The indicator lamp flashes red. Engine coolant temperature too high or engine coolant level too low. The coolant temperature in the engine coolant circuit or the coolant temperature in the high- voltage coolant circuit is too high. The coolant level of the engine coolant circuit or of the high- voltage coolant circuit is too low.

  • Page 420: Brake Fluid Specification

    →  Brake fluid specification Volkswagen has developed a brake fluid that has been optimised for the brake system in the vehicle. To ensure the best possible operation of the brake system, Volkswagen expressly recommends the use of brake fluid compliant with VW standard 501 14.

  • Page 421: Changing The Brake Fluid

    — Have the brake system checked. Changing the brake fluid The brake fluid should be changed by a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose. Only brake fluid that conforms with the required specification should be used.
  • Page 422 Failing to carry out work correctly can cause serious injuries →  . All work should be carried out by a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose. Information on warning and indicator lamps that light up can be found in the troubleshooting sections at the end of the chapter (→...
  • Page 423 NOTICE Do not expose the 12-volt vehicle battery to direct daylight for an extended time. ● The ultraviolet radiation can damage the battery housing. NOTICE Protect the 12-volt vehicle battery against frost if the vehicle is left standing for extended periods.
  • Page 424 Checking the electrolyte level of the 12-volt vehicle battery Fig. 1 Battery window on the top of the 12-volt vehicle battery (illustration). The electrolyte level of the 12-volt vehicle battery should be checked regularly in high-mileage vehicles, in hot countries and in older 12-volt vehicle batteries. The 12-volt vehicle battery is otherwise maintenance-free.
  • Page 425 WARNING Any work on the 12-volt vehicle battery can cause serious chemical burns, explosions and electric shocks. ● Always wear eye protection and protective gloves. ● Electrolyte is very aggressive. It can burn the skin and can cause blindness. When working with the 12-volt vehicle battery, ensure that your hands, arms and face in particular are protected from acid spillage.
  • Page 426 If a 12-volt vehicle battery has to be replaced, discuss the electromagnetic compatibility, size and necessary servicing, output and safety requirements for the new 12-volt vehicle battery with a Volkswagen dealership before purchase. The ventilation opening of the 12-volt vehicle battery must always be on the negative terminal side: the ventilation opening on the positive terminal side must always be sealed.
  • Page 427 The intelligent vehicle electrical system automatically implements a range of measures to prevent the 12-volt vehicle battery from discharging under high loads: — The performance of large electrical consumers may be reduced or they may be switched off completely. The vehicle electrical system cannot always prevent the 12-volt vehicle battery from discharging. For example when the ignition is switched on for an extended period with the engine off, or when the side or parking lights are on when the vehicle is parked for an extended period.
  • Page 428 Troubleshooting 12-volt vehicle battery The indicator lamp lights up red and the text message 12 V battery not charging. Stop vehicle. is displayed. Do not continue driving! Stop the vehicle as soon as possible and when safe to do so. The 12-volt vehicle battery will not be charged while the vehicle is in motion.
  • Page 429 The indicator lamp lights up yellow and the text message 12 V battery low. Charge by driving. is displayed. 12-volt vehicle battery has poor charging capacity, caused for example by low temperatures. — Drive a short distance to recharge the 12-volt vehicle battery.

  • Page 430: Wheels And Tyres

    When new tyres are driven at high speeds for the first time, they can expand slightly and trigger a one-off pressure warning. Old tyres should only be replaced by tyres that have been approved by Volkswagen for the vehicle type.

  • Page 431: Tyre Pressure Loss Indicator

    Tyre Pressure Loss Indicator Functional description The Tyre Pressure Loss Indicator uses data from the ABS sensors and other functions to check the speed of rotation and the rolling circumference of the individual wheels. The rolling circumference can change: — If the tyre pressure has been changed. —...

  • Page 432: Low Tyre Pressure

    Troubleshooting for Tyre Pressure Loss Indicator Low tyre pressure The indicator lamp lights up yellow. There is a loss of pressure in one or more tyres or the tyre is structurally damaged. Do not continue driving! — — Check and adjust all tyre pressures (→ Tyre pressure, Introduction/General information) . —...
  • Page 434 Useful information about wheels and tyres Introduction to the topic The tyres are the most heavily loaded and most underestimated parts of a vehicle. Tyres are very important as the narrow tyre surfaces are the only contact between the vehicle and the road. The service life of tyres is dependent on tyre pressure, driving style, handling and correct fitting.

  • Page 435: Handling Wheels And Tyres

    Volkswagen recommends replacing tyres that are more than six years old with new tyres. This also applies to tyres which appear to still be in good condition and whose tread depth has not yet...

  • Page 436: New Tyres

    Volkswagen recommends using a Volkswagen dealership for this purpose. — Always replace tyres at least on an axle-by-axle basis →  — Old tyres should only be replaced by tyres that have been approved by Volkswagen for the vehicle type. — Never use tyres with an effective size that is larger than Volkswagen-approved tyres.
  • Page 437 Old tyres should be disposed of properly and as required by legislation. Volkswagen-approved tyres are guaranteed to have the dimensions that are suitable for the vehicle. In the case of other tyres, the tyre seller must provide a certificate from the tyre manufacturer stating that the tyre is also suitable for the vehicle.
  • Page 438 Rims with bolted-on rings or trim elements consist of several components. These components are joined together using special bolts. Damaged wheel rims must be replaced and must always be repaired only by a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose → ...

  • Page 439: Tyre Pressure

    Tyre pressure Fig. 1 Symbols on the tyre pressure sticker. Fig. 2 On the driver door pillar: tyre pressure sticker (alternatively on the inside of the charging socket flap). Key to Fig. 1 : A Tyre pressure for the tyres on the front axle. B Tyre pressure for the tyres on the rear axle. 1 Note: check the tyre pressure when the tyres are cold.

  • Page 440: Checking The Tyre Pressure

    The wrong tyre pressure will have a negative effect on the vehicle's response and lead to high levels of wear or even a burst tyre →  . The correct tyre pressure is particularly important at high speeds. Comfort tyre pressure Depending on the vehicle, the tyre pressure sticker may show details of a comfort tyre pressure → Fig. 1 ...

  • Page 441: Tread Depth

    Tread depth and tread wear indicators Fig. 1 Tyre tread: tread wear indicators. Tread depth In most countries, the minimum tread depth required by law is 1.6 mm (measured in the tread grooves next to the tread wear indicators); observe any differing country-specific regulations. The tyres should have the same tread depth, at the minimum on each axle → ...

  • Page 442: Tyre Damage

    — Or: seal damaged wheel with the breakdown set and inflate (→ Breakdown set, Introduction/General information) . — Check and adjust the tyre pressure. — Go to a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose. Tyre wear Fast cornering, heavy acceleration and hard braking all increase tyre wear.
  • Page 443 Tyre lettering and tyre type Fig. 1 International tyre lettering.
  • Page 444 → Fig. 1 Tyre lettering Meaning (example) Product name Individual tyre designation of the manufacturer. The tyre complies with the legal requirements of the USA Department of Transportation, responsible for tyre safety standards. Tyre identification number ( JHCO CHWS 2213 Identifier of producing plant and JHCO CHWS specifications of the tyre manufacturer on size and characteristics.

  • Page 445: Low-Profile Tyres

    → Fig. 1 Tyre lettering Meaning (example) Brand name , logo Manufacturer. Country of manufacture. Made in Germany Country-specific identification for China (China Compulsory Certification). Country-specific identification for Brazil.  023 Indicates conformity with international regulations with the number of the country that granted approval. Approved tyres which comply with ECE regulations are identified with E , E4 e4 0200477-b tyres which comply with EC regulations are identified with e .
  • Page 446 If, however, the tyre is fitted in the opposite direction to the tread pattern, you must take more care when driving as the tyre is now no longer being used according to its designation. The tyres must be replaced as quickly as possible or be fitted with the tread in the correct direction. Asymmetrical tyres Asymmetrical tyres take into account the differing behaviour of the inner and outer areas of the tread pattern.
  • Page 447 Maximum load and speed range for tyres Vehicles in the EU and the so-called EU user states are issued an EC Certificate of Conformity. This details the size, diameter and speed range of all tyres approved by Volkswagen for the relevant vehicle type.

  • Page 448: Winter Tyres

    (→ Driving data display (multifunction display), Description) . If you use V-rated winter tyres, the speed limits and required tyre pressure will be determined by the engine size. You must ask a Volkswagen dealership about the maximum permitted speed and required tyre pressure.

  • Page 449: Snow Chains

    Remove centre wheel trims and rim trim rings before fitting snow chains →  . For safety reasons, cover caps must then be fitted over the wheel bolts. Caps are available from Volkswagen dealerships. WARNING The use of snow chains that are unsuitable for your vehicle or the incorrect installation of snow chains can cause accidents and serious injuries.
  • Page 450 Hubcaps Centre wheel trim Fig. 1 Removing the centre wheel trim by pulling off. Fig. 2 Removing the centre wheel trim by turning. The centre wheel trim protects the wheel bolts and must be fitted again after changing the wheel.
  • Page 451 Vehicles with centre wheel trims that can be removed by pulling off — To remove: take the wire hook from the vehicle toolkit (→ Vehicle toolkit, Overview) and insert it into a hole (alloy wheel) or fit it on the edge (steel wheel) of the trim → Fig. 1 . —...

  • Page 452: Removing Wheel Covers

    Wheel cover Fig. 1 Removing the wheel cover. The wheel cover protects the wheel bolts and must be fitted again after changing the wheel. Removing wheel covers — Take the box spanner and wire hook from the vehicle toolkit (→ Vehicle toolkit, Overview) . —...

  • Page 453: Wheel Bolt Caps

    Wheel bolt caps Fig. 1 Removing the wheel bolt caps. The caps protect the wheel bolts and should be fitted fully back in position after changing the wheel. Removing and fitting the caps — Removing: take the wire hook from the vehicle toolkit (→ Vehicle toolkit, Overview) . —...

  • Page 454: Changing A Wheel

    Changing a wheel Introduction to the topic Some models are delivered from the factory without a jack or box spanner. If this is the case, wheels should be changed by a qualified workshop. The jack supplied with the vehicle is only designed for changing a wheel when one vehicle tyre is damaged and has to be replaced.
  • Page 455 Preparations for changing a wheel Checklist The following actions must always be carried out in the given order in preparation for changing the wheel →  If your vehicle has a flat tyre, park the vehicle on a firm and level surface at a safe distance from moving traffic.

  • Page 456: Wheel Bolts

    Wheel bolts Fig. 1 Changing a wheel: loosening the wheel bolts. Fig. 2 Changing a wheel: tyre valve 1 and locations of the anti-theft wheel bolt 2 or 3 . Use a suitable box spanner to loosen the wheel bolts. Only loosen the wheel bolts by approximately one turn before raising the vehicle with the jack. If a wheel bolt is very tight, you may be able to loosen it by pushing down the end of the box spanner carefully with your foot.
  • Page 457 Loosening the anti-theft wheel bolt — Take the adapter for the anti-theft wheel bolt out of the vehicle toolkit. — Insert the adapter into the anti-theft wheel bolt as far as it will go. — Push the box spanner onto the adapter as far as it will go. —...
  • Page 458 Lifting the vehicle with the jack Fig. 1 Jacking points. Fig. 2 Jack applied at the rear left-hand side of the vehicle. The jack may be positioned only at the reinforcements on the underbody, which are located behind the markings on the body → Fig. 1 . Always use the jacking point closest to the wheel you are working on → ...
  • Page 459 ● Never fit the vehicle jack on the high-voltage battery. ● Only use vehicle jacks that have been approved by Volkswagen for your vehicle type. Other vehicle jacks could slip out of position – this includes vehicle jacks supplied with other Volkswagen models.

  • Page 460: Removing The Wheel

    Changing a wheel Fig. 1 Changing a wheel: removing the wheel bolts with the screwdriver handle. Removing the wheel — Observe the checklist (→ Changing a wheel, Prerequisite) . — Loosen the wheel bolts (→ Wheel bolts, Fitting) . — Jack up the vehicle (→ Raising the vehicle with a jack, Operation) . —...
  • Page 461 — Have the tightening torque of the wheel bolts checked immediately (→ Wheel bolts, Fitting) . — The damaged wheel should be replaced as soon as possible. WARNING Incorrect torque or incorrect use of wheel bolts can lead to a loss of control of the vehicle, cause accidents and serious injuries.

  • Page 462: Breakdown Set

    Breakdown set Introduction to the topic The breakdown set can be used to temporarily and reliably seal any tyre damage caused by foreign bodies or punctures (up to approx. 4 mm in diameter). Do not remove foreign objects (e.g. screws or nails) from the tyre! Once the sealant has been added to the tyre, the tyre pressure must be checked and adjusted again after approximately 10 minutes of driving.
  • Page 463 Dispose of used or out-of-date sealant in accordance with legal requirements. You can get a new tyre filler bottle from a Volkswagen dealership. Observe the separate instructions from the manufacturer of the breakdown set.
  • Page 464 Contents of the breakdown set Fig. 1 Illustration: components of the breakdown set. Fig. 2 Illustration: compressor from the breakdown set. The breakdown set is located underneath the floor covering in the luggage compartment. The breakdown set consists of the following items → Fig. 1 : 1 Sticker with the maximum permitted speed “max. 80 km/h”...
  • Page 465 5 Tyre filler hose. 6 Air compressor. There is a slot on the lower end of the valve core extractor  → Fig. 1 5 for the valve core. This is required for extracting the valve core from the tyre valve and then screwing it back into the valve again.
  • Page 466 Preparations Checklist The following actions must always be carried out in the given order in preparation for filling a tyre →  If you get a flat tyre, park your vehicle on a firm and level surface at a safe distance from the flow of traffic.

  • Page 467: Sealing And Inflating Tyres

    Sealing and inflating tyres Sealing a tyre — Unscrew the cap from the tyre valve. — Use the valve core extractor → Fig. 1  5 to unscrew the valve core from the tyre valve. Place the core on a clean surface. → Fig. 1  3 vigorously up and down several times.
  • Page 468 — 1.4 bar (20 psi/140 kPa) and higher: — Adjust the tyre pressure back to the correct value. — Resume your journey to the nearest qualified workshop. Do not exceed a maximum speed of 80 km/h (50 mph). — The damaged tyre should be replaced at the qualified workshop. WARNING The tyre filler hose and the air compressor can become hot during inflation.

  • Page 469: High Voltage Battery

    High-voltage battery Safety instructions for the high-voltage system and the high- voltage battery...
  • Page 471 — High voltage heater. All work on the high-voltage system must be carried out by a professional workshop with appropriately qualified and trained personnel, in accordance with the Volkswagen Guidelines (→ In the engine compartment, General safety) →  Warning signs and stickers (→ Information stickers and plates, Description) .
  • Page 472 Only properly qualified and trained specialist staff may de-energise the vehicle. ● The Volkswagen standards and guidelines must be adhered to when carrying out any work on the high-voltage system or the high-voltage battery.
  • Page 473 WARNING Unqualified work on the high-voltage system and on high-voltage components can lead to malfunctions, accidents and injuries. ● Any work on the high-voltage system, or on systems which could be indirectly affected by it, must only be carried out by properly trained and qualified expert personnel. WARNING An electric vehicle does not generate any operating noise when stationary and produces only low noise when driving.

  • Page 474: Charging The High-Voltage Battery

    — Fast charging at a charging station (“direct current”) (→ Direct current (DC), Operation) . For alternating current charging, Volkswagen recommends charging the high-voltage battery at the wall box or charging station with maximum charging power. This results in higher efficiency compared with charging using a mains socket.
  • Page 475 High-voltage battery guarantee The new car warranty from Volkswagen AG also covers the vehicle's high-voltage battery (→ Guarantee for high-voltage battery, Description) . All batteries deteriorate with age, depending on their service life and how they are used. To maintain the high-voltage battery in a good and reliable condition for as long as possible, it is important to know how to handle and care for the battery properly.
  • Page 476 The high-voltage battery can only be charged at charging stations that meet the requirements of the corresponding country and at least the following standards: − IEC 61851 and IEC 62196 (Europe) . − GB/T 18487 and GB/T 20234 (China) in the 2015 version. −...

  • Page 477: Range Display

    Electric range and charge level display Fig. 1 In the analogue instrument cluster: charge level display for the high-voltage battery with reserve range marked in red. Fig. 2 In the digital instrument cluster: charge level display for the high-voltage battery with reserve range marked in red. Range display The range of the vehicle is displayed in the instrument cluster together with the indicator lamp ...
  • Page 478 The high-voltage battery's reserve range The charge level display in the instrument cluster (depending on vehicle equipment) shows the available battery charge and the “reserve range” → Fig. 1 or  → Fig. 2 . When the charge level of the high-voltage battery has reached the “reserve range”, the indicator lamp lights up yellow.

  • Page 479: Connecting The Charge Cable

    Charging the vehicle using a mains socket or charging station (AC) Fig. 1 Behind the charging socket flap: charging socket (illustration). Key to → Fig. 1 : 1 Immediate charging button. 2 Charging process display. 3 Charging socket. Using a corresponding charging socket, the vehicle's high-voltage battery can be charged with alternating current (AC) → Fig. 1  ...

  • Page 480: During Charging

    Charging starts immediately unless timer-controlled charging is activated. The charging station may need to be activated (→ Timer-controlled charging, Operation) . The charging connector is locked during charging and cannot be removed. During charging During charging, the charging process display on the charging socket pulsates green → Fig. 1   2 .
  • Page 481 Fast charging at a charging station (DC) Fig. 1 Behind the charging socket flap at the rear right of the vehicle: charging socket (illustration). Key to → Fig. 1 : 1 Immediate charging button. 2 Charging process display. 3 Charging socket. 4 Protective cap. Depending on the vehicle equipment, the vehicle can be charged with direct current (DC) at a charging station.

  • Page 482: Ending The Charging Process

    As soon as the charging connector is detected, the charging process display lights up yellow (→ Instrument cluster, Description) . The indicator lamp  is shown on the instrument cluster display. Starting the charging process automatically Enable the charging station if necessary →  The charging process starts immediately.
  • Page 483 ● Have the electrical installation checked by a professional on a regular basis. The wall box is available as an accessory. − A Volkswagen dealership will provide information on the home charging station. − Read the operating manual for the device about charging with a home-charging station.
  • Page 484 Immediate charging and timer-controlled charging Fig. 1 Behind the charging socket flap: immediate charging button 1 and button for timer- controlled charging 2 . Immediate charging The charging process of the high-voltage battery starts as soon as the charging cable is connected. The high-voltage battery will be fully charged. The immediate charging button  → Fig. 1  ...
  • Page 485 This lower battery charge limit can be adjusted in the Vehicle settings menu in the Infotainment system (→ Vehicle settings menu, Operation) : — Tap the   Electric driving/charging function button. — Select the required value. Upper battery charge limit The high-voltage battery is only charged to the set value for the upper battery charge limit.
  • Page 486 Charging process indicator Fig. 1 Behind the charging socket flap: charging process display 1 .
  • Page 487 Fig. 2 On the inside of the charging socket flap: sticker with information on the charging process indicator. The charging process display is an LED light located on the charging socket → Fig. 1   1 and shows the current charging status. A sticker explains what the various displays mean → Fig. 2 . Key for the sticker with information on the charging process display → Fig. 2 : 1 LED lit up permanently green: high-voltage battery charging process is complete.
  • Page 489 The charging process was cancelled and cannot be continued by pressing the immediate charging button  or via the Volkswagen Car-Net services. — Remove the charging cable from the vehicle and plug in again and restart the charging process at the charging station.
  • Page 490 The charging current was automatically reduced. This measure is intended to take the load off the high-voltage battery in continuous operation of the vehicle, particularly at high temperatures.
  • Page 491 Manually unlocking the charging connector Conditions for unlocking the charging connector ✓ Parking lock P is engaged (→ Driving mode selection for electric vehicles, Function) . ✓ The vehicle is unlocked (→ Vehicle key, Overview) . ✓ The charging process has been completed or interrupted (→ Charging operations, Introduction/General information) .

  • Page 492: Charging Cable

    — Do not drop. — Do not immerse in liquid. Volkswagen recommends the charging cable be checked at a Volkswagen dealership if there is a malfunction. If a fault occurs on the mains plug or electrical system, seek assistance from an expert in electrical systems.
  • Page 493 Comply with the maximum load for the safety circuit used. If the charging cable is connected to a socket with other electrical consumers on the same electrical circuit, the fuse in the electrical circuit can be triggered. If this happens the high-voltage battery will not be charged.
  • Page 494 Charging cable for charging stations (AC) Fig. 1 In the luggage compartment: charging cable for charging stations (equipment-dependent). Some vehicles may be equipped with a charging cable for charging at charging stations (AC) → Fig. 1 . Observe the procedure for charging with alternating current (→ Alternating current (AC), Operation) .

  • Page 495: Safety Device

    Charging cable for mains sockets Fig. 1 On the charging cable for mains plugs: safety device. Key to → Fig. 1 : 1 Indicator lamp for mains plug 2 Indicator lamp for protection unit 3 Indicator lamp for vehicle 4 Warning light for earth wire. 5 Warning lamp for mains plug 6 Warning lamp for protection unit 7 Warning lamp for vehicle...

  • Page 496: Temperature Monitoring

    The maximum charging current is 8 amps in Finland, France and Switzerland and 6 amps in Denmark. Volkswagen recommends using the factory-supplied charging cables in these countries. NOTICE In Norway, the function of the charging cable may be limited for technical reasons. Volkswagen recommends only using the supplied charging cable in Norway.
  • Page 497 If the vehicle is connected to the power grid via an additional connection or is located in direct proximity to high-voltage lines during the charging process, charging at a mains socket may not be possible. Additional connections to the power grid: −...

  • Page 498: Maintenance

    This transparent documentation of the service history allows the service operations performed to be reproduced at any time. Each time you have your vehicle serviced, Volkswagen recommends asking for a printed service record, which contains all service work stored in the system.
  • Page 499 Regular servicing of your vehicle not only maintains its value, it also ensures that your vehicle remains roadworthy and in working order. You should therefore have your vehicle serviced according to the Volkswagen guidelines.
  • Page 500 As per service interval display Service interval display Service dates at Volkswagen are shown on the service interval display on the instrument cluster display (→ Service interval display, Description) . This service interval display provides information on those service appointments which include an inspection. When an individual service is due,...
  • Page 501 Inadequate servicing, no servicing at all, or failure to adhere to service intervals can result in breakdowns, accidents or serious injury. ● Have your service work carried out by an authorised Volkswagen dealership or workshop. NOTICE Volkswagen is not responsible for any vehicle damage caused by inadequate service work or...

  • Page 502: Inspection Work

    The maintenance work is divided into inspection work and servicing work . You can find out what work is required in detail for your vehicle: — From your Volkswagen dealership. — From your qualified workshop. — In the electronic repair and workshop information system erWin (→ Repairs and technical modifications, Standards/Directives) .

  • Page 503: Servicing Work

    It is also possible to have servicing work carried out in between the displayed scheduled service events. The scope of service is subject to change for technical reasons, e.g. continuous further development of components. Your Volkswagen dealership or qualified workshop always has the latest information about any changes.

  • Page 504: Vehicle Care

    Extended exposure may mean that it is no longer possible to remove contamination or dirt. Volkswagen recommends using genuine care products designed especially for your vehicle. WARNING Incorrect care and cleaning of vehicle parts can impair the safety features of the vehicle and cause serious injury.

  • Page 505: Washing The Vehicle

    Washing the vehicle Regularly and thoroughly clean the bottom of the vehicle also to remove residue. Automatic car washes Always observe all the car wash operator's specifications, in particular if your vehicle features add-on parts →  — Preferably use car washes without brushes. —...
  • Page 506 Even if a preservative wax is applied regularly in the automatic car wash, Volkswagen recommends protecting the vehicle paintwork at least twice a year using Volkswagen Genuine Hard Wax (000 096 317). Polishing Only if the paint has lost its shine and the gloss cannot be brought back by applying preservative agents is polishing necessary.

  • Page 508: Caring For And Cleaning The Vehicle Exterior

    →  Windows, glass surfaces: Remove wax residue, e.g. from care products, using the Volkswagen Genuine cleaning cloth (000 096 166 A) or a suitable glass cleaner. Use a hand brush to remove snow and ice. If you use a plastic scraper, move it in one direction only.
  • Page 509 Clean sensitive surfaces on the rain/light sensor and the camera window on the windscreen in the same way as windows and glass surfaces (depending on vehicle equipment). Remove snow with a hand brush. Do not use warm or hot water. Use the Volkswagen Genuine de-icing agent (000 096 322) to remove ice.
  • Page 510 ● Before carrying out any work in the engine compartment, always observe the required procedures and safety precautions (→ In the engine compartment, General safety) . ● Volkswagen recommends having the work carried out by a qualified workshop. NOTICE Incorrect cleaning and care may cause vehicle damage.
  • Page 511 Displays and screens: Use a Volkswagen Genuine cleaning cloth (000 096 166 A) with a little water, a suitable glass cleaner or LCD cleaner. Do not clean the instrument cluster display and Infotainment system screen with a dry cloth. Switch off the Infotainment system temporarily before cleaning.
  • Page 512 Rubber seals: Clean with a soft and lint-free cloth as well as plenty of water. Treat with Volkswagen Genuine rubber care agent (000 096 310) on a regular basis. Seat belts: Carefully pull the seat belt right out and leave it out → ...

  • Page 513: Accessories And Parts

    Any retrofitted equipment which has a direct effect on the control of the vehicle must be approved by Volkswagen for use in your vehicle and bear the e mark (approval symbol of the European Union). These devices include cruise control systems or electronically controlled damping systems, for example.
  • Page 514 This can seriously impair vehicle safety, lead to excessive wear of components and also invalidate the type approval for the vehicle. The Volkswagen dealership cannot be held liable for any damage caused by technical modifications and/or work performed incorrectly.
  • Page 515 — Repainting and paint touch-ups in the area around the sensors may impair the function of the system in question. — As the Volkswagen badge influences the view of the radar sensor in the front area, drive the vehicle only with the original Volkswagen badge.
  • Page 516 For example, using wheel rim/tyre combinations that have not been approved by Volkswagen, lowering the vehicle or making modifications to the suspension rate including work on the springs, struts and shock absorbers etc., could change the forces that are measured by the airbag sensors and sent to the electronic control unit.

  • Page 517: Electromagnetic Radiation

    Observe legal requirements and the manufacturer's operating instructions for operating two-way radios. Retrofitting two-way radios must be approved. Contact your Volkswagen dealership for further information on installing a two-way radio. WARNING Mobile telephones which are loosely placed in the vehicle or not properly secured could be flung through the interior and cause injuries during a sudden driving or braking manoeuvre, or in the event of an accident.

  • Page 518: Customer Information

    Warranty, warranty for the high-voltage battery, LongLife mobility guarantee Volkswagen dealership warranty Volkswagen dealerships guarantee that all vehicles purchased from them are free of faults. Volkswagen dealerships provide a warranty that factory-new Volkswagen vehicles are free of faults Details of warranty conditions and the warranty periods can be found in your sales contract.
  • Page 519 In addition to the warranty conditions for factory-new Volkswagen vehicles (as detailed in the purchase contract), the Volkswagen dealer guarantees that the body of any vehicles it sells will not be affected by paint imperfections or corrosion perforation for a specified period: —...
  • Page 520 Warranty for high-voltage batteries in electric and hybrid vehicles from Volkswagen AG 1. In addition to the above warranties, the selling Volkswagen dealership provides a warranty for material or manufacturing defects of the high-voltage batteries in the vehicles sold for a period of eight years or a mileage of 160,000 km, whichever comes first.
  • Page 521 Please note that the terms and conditions of the Volkswagen LongLife mobility guarantee may differ depending on the country in which the vehicle was sold. Please ask your Volkswagen dealership for further information.

  • Page 522: Personal Reference

    Legal requirements for the disclosure of data If legal requirements exist, Volkswagen is obliged to disclose data stored at Volkswagen to the extent required to government agencies in individual cases, e.g. as part of a police investigation of a criminal offence.
  • Page 523 Furthermore, the manufacturer is liable for the product. Here too, Volkswagen uses operating data from vehicles for product recalls, for example. These data can also be used to check the customer's warranty and guarantee claims.

  • Page 524: Online Services

    If you are able to use online services provided by a party other than the manufacturer, these services are the sole responsibility of the provider in question and are subject to this provider's data protection policy and terms and conditions of use. Volkswagen has no influence over the content exchanged in these services.
  • Page 525 ● Never read out the event memory using the diagnostic interface yourself. ● The event memory should be read out via the diagnostic interface only by a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose.

  • Page 526: Event Data Recorder

    Event data recorder The vehicle is not fitted with an event data recorder.

  • Page 527: Safety Certificate

    Information stickers and plates Stickers and plates showing important information for vehicle operation are factory-fitted in the engine compartment and on certain vehicle parts. — Never remove stickers and plates or render them illegible. — If vehicle parts bearing stickers or plates are removed from the vehicle, replacement stickers or plates with the same information must be applied properly to the new parts by the qualified workshop.
  • Page 528 Warning: the air conditioning system must always be serviced by trained specialists. Type of refrigerant. Type of lubricating oil. See workshop information (available only for Volkswagen dealerships). The air conditioning system must always be serviced by trained specialists. Flammable refrigerant.
  • Page 529 Radio reception and aerials The aerials for radio reception can be installed at various locations in the vehicle: — On the inside of the rear window, together with the rear window heating. — On the inside of the rear side windows. —...

  • Page 530: Component Protection

    Component protection Some electronic components and control units are fitted with component protection as standard, e.g. the Infotainment system. The component protection allows legitimate installation or replacement of components and control units by a qualified workshop. The component protection prevents the factory-supplied components from being operated without restrictions outside the vehicle in the following situations: —...
  • Page 531 Information in accordance with the EU Chemicals Regulation REACH In accordance with the European regulations on chemicals, known as REACH, Volkswagen would like to inform you about the substances that may be found in your vehicle. You can access this information online using your vehicle identification number (→ Technical data, Description) : https://reachinfo.volkswagen.com...
  • Page 532 Vehicle keys, radio remote controls and used batteries contained in them must not be disposed of with household waste. This is indicated by the symbol — Dispose of electronic devices and batteries at a collection point in accordance with local regulations. — Consult a Volkswagen dealership for further information.

  • Page 533: Declaration Of Conformity

    Declaration of conformity The individual manufacturer declares herewith that the following products conform, at the time of vehicle production, with the basic requirements and other relevant laws and regulations, including FCC Part 15.19, FCC Part 15.21 and RSS-Gen Issue 1: Radio-based equipment —...

  • Page 534: Returning End-Of-Life Vehicles

    Returning and scrapping end-of-life vehicles Returning end-of-life vehicles Volkswagen has already made provision for your vehicle to be recycled in an environmentally responsible manner. The return system operating in many European countries will take back your vehicle at the end of its useful life. Once the vehicle has been returned, a certificate of destruction will be issued to show that the vehicle has been disposed of correctly.

  • Page 535: Transporting Children Safely

    3.5 t (N1 approval in Europe): Variants and number of seats There are a number of designs for N1 vehicles based on a Volkswagen passenger car. The number of seats may be restricted to two or four.

  • Page 536: Simplified Eu Declaration Of Conformity

    Your vehicle is equipped with various radio systems. The manufacturers of these radio systems declare that this equipment complies with Directive 2014/53/EU where required by law. The complete text of the EU declaration of conformity is available at the following internet address: www.volkswagen.com/generalinfo...

  • Page 537: Mapping Tables

    Mapping tables The mapping tables are designed to help you link the device name used in a declaration of conformity with the vehicle equipment and terms contained in the vehicle wallet. Bluetooth ALPS UGZZF-102B ALPS UGZZF-202B HT-5 MIB2 Entry MIB2 Main-Unit MIB Global Entry/Standard Tyre pressure sensors TSSRE4Dg...
  • Page 538 Keyless Access Kessy MQB-A Kessy MQB-B B Kessy MQB-B H PQ35 Kessy VWTOUA PKETOUA VWTOUA RKETOUA Remote control (auxiliary heater) STH VW - 50000884 Telestart Transmitter STH VW EasyStart R - 50000886 EasyStart R (22 1000 32 95 00, 22 1000 34 72 00) 9019747B / Remote control of aux heater 868 MHz Radar sensors for assist systems ARS4-B...
  • Page 539 Infotainment A109 A475 / A754 A580 / A270 L40VW2 L53VW2 L56VW2 L62VW2 L69VW2 L77VW2 L73VW2 MIB2 Entry MIB2STD MMI3G MMI3G RU RRVW402B RRVW401* RRVW402* A486 / A449 / A493 / 183 A473 / A476 / A750 MIB2 Main-Unit MIB Global Entry/Standard MIB 2 Standard PQ MIB 2 Standard ZR MIB Standard 2 –PQ +/NAV with BT and Wi-Fi MIB Standard 2 –...
  • Page 540 Aerial amplifier 2GA.035.577 2GA.035.577.A 2GA.035.577.B 3G5.035.577 3G5.035.577.A 3G5.035.577.B 3G5.035.577.G 3G5.035.577.H 3G5.035.577.J 3G5.035.577.K 3G8.035.577 3G8.035.577.A 3G8.035.577.B 3G8.035.577.E 3G8.035.577.F 3G8.035.577.G 3G8.035.577.H 3G8.035.577.J 3G8.035.577.K 3G9.035.577 3G9.035.577.A 3G9.035.577.B 3G9.035.577.G 3G9.035.577.H 3G9.035.577.J 3G9.035.577.K 4S0.035.225.A 4S0.035.225.D 5C3.035.552 5C3.035.552.A 5C3.035.552.B 5C5.035.552 5C5.035.552.A 5C5.035.552.B 5E5.035.577.A 5E5.035.577.B 5F4.035.225 5F4.035.225.A 5F4.035.225.B 5G6.035.577 5G6.035.577.A...

  • Page 541: Instrument Cluster

    Radio equipment, frequency band, maximum transmit power If not otherwise stated, the specifications apply to all Volkswagen models or to vehicles that are equipped with the respective radio system µW = Microwatt, mW = Milliwatt, W = Watt. Radar sensors for assist systems...

  • Page 542: Auxiliary Heater

    433.05 – 434.78 MHz 10 mW 433.05 – 434.79 MHz 868.0 – 868.6 MHz 25 mW 434.42 MHz 32 µW Bluetooth (Applies to Volkswagen models with mobile phone interface.) 2,402–2,480 MHz 0.05 W 2,400 – 2,483.5 MHz 10 mW 2,408 – 2,480 MHz WLAN hotspot 2,412 – 2,462 MHz 0.1 W...
  • Page 543 Mobile phone interface (Applies to vehicles with Premium mobile phone interface.) GSM 850: 824–849 MHz 2 W GSM 900: 880–915 MHz GSM 1800: 1,710–1,785 MHz 1 W GSM 1900: 1,850 – 1,910 MHz WCDMA FDDI: 1,920 – 1,980 MHz 0.25 W WCDMA FDDV: 824 – 849 MHz Car-Net Security & Service (Applies to Arteon, e-Golf, Golf, Golf GTE, Golf Estate, Passat, Passat GTE, Passat Estate, Passat Estate GTE, Tiguan, Touran, T-Roc.) GSM 900 (880.2 –...
  • Page 544 MQB 37 = e-Golf, Golf, Golf GTE, Golf GTD, Golf GTI, Golf Sportsvan/SV, Golf Estate, Jetta, Jetta Hybrid, R Golf, Tiguan, Touran, T-Roc. MQB 48 = Arteon, Passat, Passat Alltrack, Passat GTE, Passat Estate, Passat Estate Alltrack, Passat Estate GTE. PQ 35 = Beetle, Beetle Cabriolet, Sharan.
  • Page 545 Declaration of conformity for radio systems in countries outside of Europe Fig. 1 Overview of some type approval numbers Type approval number → Fig. 1 : 1 Argentina. 2 Brazil. 3 Malaysia. 4 Moldavia. 5 Australia, New Zealand. 6 Russia and countries where radio systems are approved and permitted according to EAC Directives.
  • Page 546 — Tyre pressure sensors. — Auxiliary heater (transmitter/receiver unit). — Control units with integrated eSIM card. — Mobile phone interface. — Volkswagen Car-Net control unit. — Wi-Fi hotspot. — Central control unit. Approval numbers a) = Radar sensors for assist systems, b) = instrument cluster, electronic immobiliser Egypt TAC.07021815923.WIR...
  • Page 547 Chile 3458/DO Nº45141 / f26 China 2016DJ6719 Dominican Republic DE-0000320-Cc-17445 Europe and countries that approve radio equipment according to European Directives: See EU Declarations of Conformities at www.volkswagen.com/generalinfo. Gibraltar MDE_VIS_1710 Ghana 6X6-4H-7EO-OF3 Hong Kong US0031800001 India NR-ETA/7218-RLO(NR)
  • Page 548 Iran_Kombiinstrument_MDE_VIS_1710 Israel 51-63653 63-63304 Jamaica FCC ID: 2AA98A This product has been Type Approved by Jamaica: SMA. Equipment Identifier: Kombiinstrument-1, -2, -3 Japan 203-JN0638 MDE_VIS_1710 Jordan TRC/LPD/2016/584 TRC/LPD/2018/1 Canada IC ID / type designator. IC: 3659-R3TR M# R3TR IC: 11505A-A IC: 23650-17101041 IC: 23650-17101042 IC: 23650-17101043...
  • Page 549 Lebanon 2665/E&M/2018 Malaysia CIDF17000143 RFCL/09A/0218/S(18-0609) Morocco AGREE PAR L’ANRT MAROC : Numéro d’agrément, Date d’agrément MR 12623 ANRT 2016, 11/10/2016 MR 15669 ANRT 2018, 31/01/2018 MR 15674 ANRT 2018, 31/01/2018 MR 15675 ANRT 2018, 31/01/2018 Mauritius TA/2018/0084 Macedonia 0803-157/1 Mexico RLVDER316-1666 IFT/223/UCS/DG-AUSE/0311/2018 IFT: RLVVIKO18-0155...
  • Page 550 R/5130/18, 23/01/2018 R/5774/18, D100428 R/5819/18, D100428 R/5820/18, D100428 R/5887/18, D100428 Philippines ESD-1816419C Qatar CRA/SA/2018/R-6820 Saudi Arabia 29563 Serbia 34540-1313/16-3 P1617197200 И005 17 Singapore Complies with IDA Standards DA103787, DA104682 Complies with IDA Standards DA105282 N4975-17 South Africa TA-2016/2759 TA-2017/2824 South Korea R-CRM-DDG-R3TR R-RMM-VCo-Kombi 이...
  • Page 551 CCAF16LP2450T2 CCAL18LP0610T2 CCAL18LP1190T8 CCAL18LP1200T1 CCAL18LP1210T1 CCAL18LP1410T9 CCAL18LP1480T4 CCAL18LP240T0 1. 經型式認證合格之低功率射頻電機，非經許 可， 公司、商號或使用者均不得擅 自變更頻 率、加大 功率或變更原設計之特性及功能。 2. 低功率射頻 電機之使用不 得影響飛航安全及 干 擾合法通信； 經發現有干擾現象時，應立即停 用，並改善至 無 干擾時方得繼續使用。 前項合 法通信，指依電信 法規定作業之無線電通信。 低 功率射頻電機須忍 受合法通信或工 業、科學 及醫療用電波輻射性電機 設備之干 擾。 警語 低功率電波輻性電機管理辦法 第十二條經 型式認證合格之低功率射頻電機,非經許可,公 司, 商號或 使用者均不得擅自變更頻率,加大功率或 變更原設計之特性及功能。 第十四條低 功率射...

  • Page 552: United Arab Emirates

    UA.TR.109.0009-18 United Arab Emirates TRA, REGISTERED No, DEALER No ER497919/16, DA0062437 / 11 ER61137/18, DA0089862 / 12...

  • Page 553: Notes On Technical Data

    Technical data Notes on technical data General information on the data Except where indicated or specifically stated, the technical data apply to the basic model. The values may differ if additional equipment is fitted, for different model versions and for special vehicles and in the case of country-specific vehicle specifications.

  • Page 554: Vehicle Identification Number

    Vehicle identification number Fig. 1 In the windscreen: vehicle identification number. The vehicle identification number (chassis number) can be read from outside the vehicle through a viewer in the windscreen. The viewer is located in the lower corner of the windscreen. On some models, the vehicle identification number may be displayed in the Infotainment system in the Service menu or in the vehicle settings.

  • Page 555: Type Plate

    Type plate Fig. 1 Type plate (illustration) Depending on country, the number of the type approval, e.g. EC type approval number, may be specified. 1 Gross vehicle weight rating 2 Gross combination weight rating (vehicle plus trailer) 3 Gross front axle weight rating 4 Gross rear axle weight rating Depending on country and model, the type plate is visible in the lower area of the door pillar after opening the driver or front passenger door.

  • Page 556: Vehicle Data Sticker

    Vehicle data sticker Fig. 1 Illustration: vehicle data sticker 1 Vehicle identification number (chassis number) 2 Vehicle type, engine power, gearbox type 3 Engine and gearbox codes, paint number, interior equipment. In the example, the engine code is “CPTA”. 4 Additional equipment, PR numbers The vehicle data sticker is located inside the front cover of the owner's manual and in the area of the luggage compartment.
  • Page 557 Dimensions Fig. 1 Dimensions. The data in the table apply to the German basic model with the basic specification. The specified values can vary due to different wheel rim and tyre sizes, additional equipment, different model versions or retrofitted accessories, and also for special vehicles and vehicles that have been manufactured for other countries.

  • Page 559: Electric Drive

    Electric drive Electric motor 100 kW Power output 100 kW maximum output Engine code EAZA Motor Permanent magnet synchronous motor Maximum torque 290 Nm Maximum speed km/h Kerb weight 1,615 – 1,687 Gross vehicle weight 2,020 rating Gross front axle 1,020 weight rating Gross rear axle 1,050...

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