HP 15-fa2 Series Maintenance And Service Manual
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HP 15-fa2 Series Maintenance And Service Manual

HP 15-fa2 Series Maintenance And Service Manual

15.6 inch gaming laptop pc
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Maintenance and Service Guide
Victus by HP 15.6 inch Gaming Laptop PC
Model number: 15-fa2xxx
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP 15-fa2 Series

  • Page 1 Maintenance and Service Guide Victus by HP 15.6 inch Gaming Laptop PC Model number: 15-fa2xxx SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    Intel, Core, and Iris are trademarks of to be bound by the terms of the HP End Not all features are available in all Intel Corporation or its subsidiaries in the User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.

  • Page 4: Table Of Contents

    Personal grounding methods and equipment............................24 Grounding the work area......................................25 Recommended materials and equipment..............................25 Cleaning your computer........................................26 Enabling HP Easy Clean (select products only) ............................26 Removing dirt and debris from your computer............................26 Cleaning your computer with a disinfectant..............................27...
  • Page 5 8 Backing up, restoring, and recovering....................................72 Backing up information and creating recovery media............................72 Using Windows tools for backing up..................................72 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......72 Restoring and recovering your system..................................72 Creating a system restore .......................................73 Restoring and recovery methods ..................................73...
  • Page 6 Accessing HP PC Hardware Diagnostics Windows..........................75 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........75 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only).....76 Downloading HP PC Hardware Diagnostics Windows.........................76 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........76 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........76...

  • Page 7: Product Description

    This table provides detailed product information. Table 1-1 Product components and their descriptions Category Description Product Name Victus by HP 15.6 inch Gaming Laptop PC Model numbers: 15-fa2xxx CTO model number: 15t-fa200 Processor 13th generation Intel® processors Intel Core™ i7-13620 processor...
  • Page 8 DTS: X Ultra XiaoWei HP Audio Boost Video HP Wide Vision HD camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, 88° wide field-of-view (WFOV) Dual-array, digital microphone with appropriate software Wireless networking Wireless Local Area Network (WLAN) with dual antennas Realtek 8852BE-VT Wi-Fi®...
  • Page 9 4 cell, 70 Whr 3 cell, 52.5 Whr Long life Fast charge HP Smart AC adapter (power correction factor [PFC]) 200 W, slim, right angle, 3 pin, 4.5 mm 120 W, slim, straight, 3 pin, 7.4 mm Power cord C13, premium, 1.83 m (6.0 ft) C5, conventional, 1.0 m (3.3 ft)
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Pro 64 FreeDOS 3.0 Serviceability AC adapter Battery Solid-state drive Memory modules Chapter 1 Product description...

  • Page 11: Getting To Know Your Computer

    Table 2-1 Right-side components and their descriptions Component Description USB Type-C® 5 Gbps port with HP Sleep and Connects a USB device, provides high-speed data transfer, Charge and DisplayPort™ output and charges small devices (such as a smartphone), even when the computer is off.

  • Page 12: Left Side

    Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging. USB 5 Gbps port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.

  • Page 13: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 14: Keyboard Area

    Table 2-3 Display components and their descriptions Component Description WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones (2) Record sound. Camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows®, instead of a password logon.

  • Page 15: Touchpad Settings And Components

    Touchpad settings and components Learn the touchpad settings and components. Touchpad settings Learn how to adjust touchpad settings. Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter.

  • Page 16: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 17: Button

    Table 2-5 Lights and their descriptions (continued) Component Description Power light ● On: The computer is on. ● Blinking (select products only): The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unnecessary components.

  • Page 18: Special Keys

    Table 2-6 Buttons and description Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).

  • Page 19: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions as defined by the icon symbols on through function keys.

  • Page 20: Rear

    Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 21: Labels

    Table 2-10 Service label components Component Serial number Product ID HP product name and model number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 22: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 23 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Top cover with keyboard NOTE: For a detailed list of country codes, see Top cover with keyboard on page Mica silver...
  • Page 24 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Intel Core 5 210H processor and NVIDIA GeForce RTX 4050 graphics P23226-601 Battery IMPORTANT: To avoid damage to the system board, be sure to use the correct battery for the graphics used in the computer.

  • Page 25: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number RJ-45 (network) jack door (not illustrated) Mica silver N13336-001 Performance blue N13337-001 Powder pink P23478-001 Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table. Table 3-2 Display component descriptions and part numbers Item...

  • Page 26: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Camera module N13328-001 Top bracket N13330-001 Display panel P23517-001 Display cable N13331-001 Display hinges and brackets (includes left and right hinges) N13329-001 WLAN antenna kit (includes antenna cables and transceivers) N13326-001 Display back cover (includes antennas) Mica silver...
  • Page 27 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number People's Republic of China L19368-001 South Africa L19369-001 South Korea L19366-001 Switzerland L19370-001 Taiwan L19372-001 Thailand L19371-001 Thailand (ADP + cord) M85418-001 The United Kingdom L19373-001 Power cord (C13, 1.0 m [3.3 ft]) Argentina M82819-001 Australia...

  • Page 28: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 29: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 30: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 31: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 32: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 33: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 34: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Chapter 4 Removal and replacement procedures preliminary requirements...
  • Page 35 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 36 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 37: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 38: Removing And Reinstalling The Same Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 39: Installing A New Battery

    This procedure requires removing the battery or disconnecting the battery cable. Use care to avoid bending, twisting, or puncturing the battery regardless of its condition. Failure to follow this replacement guide or to use HP recommended tools might damage the system and/or cause a safety hazard.
  • Page 40 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 41 Open the empty battery containment tray. Remove the paper backing layer from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Adhesive secures the battery to the tray. Place the tray (2) centered on the battery. Installing a new battery...
  • Page 42 Press down on the indentations on the tray (3) to adhere it to the battery. Remove the Phillips screws (1) that secure the battery to the computer. Screw locations might vary. Lift the top of the tray (2) to remove the battery from the computer. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 43 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Install the battery using the revive kit: Open the containment tray that includes the new battery.

  • Page 44: Solid-State Drive

    Lift the containment tray (2) off the battery, Connect the battery cable to the system board. Connector location might vary. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. Solid-state drive To remove the solid-state drive, use this procedure and illustration.

  • Page 45: Memory Modules

    Prepare the computer for disassembly (see Preparation for disassembly on page 31). Remove the bottom cover (see Bottom cover on page 42). Disconnect the battery cable from the system board (see Removing and reinstalling the same battery on page 32). Remove the solid-state drive: Remove the Phillips M2.0 ×...
  • Page 46 Table 5-3 Memory module descriptions and part numbers Description Spare part number 16 GB (DDR5-5600) (for use in PRC) N77399-005 8 GB (DDR5-5600) (for use in PRC) N77398-005 8 GB (DDR4-3200) L46598-001 8 GB (DDR4-3200) (for use in PRC) N77402-005 Before removing the memory, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...
  • Page 47 Press down on the module until the side retention clips snap into place (3). Memory modules...

  • Page 48: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 49 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 31). Remove the bottom cover: Close the computer and rest it upside down on a flat work surface with the front toward you. Remove the seven Phillips M2.0 × 5.0 screws (1) that secure the bottom cover to the computer. In one of the bottom corners, insert a thin, plastic tool (1) in the seam between the bottom cover and computer to release the cover.

  • Page 50: Display Subcomponents (Without Removing The Display)

    Display subcomponents (without removing the display) You can remove some display subcomponents without removing the entire display assembly from the computer. To remove the bezel, display panel, and camera module, use these procedures and illustrations. Before removing the display subcomponents, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31).
  • Page 51 You can remove the display panel with the display assembly connected to the computer. To remove the display panel: At the top of the panel, use tweezers to grasp the end of the retention tape that is installed under the panel in three locations. While turning the tweezers (1), wrap the tape around the tweezers as you continue to pull the tape (2) out from behind the display panel.
  • Page 52 To disconnect the cable from the display panel, lift the tape (1) from the connector on the panel, and then disconnect the cable (2). When installing the display panel, install the adhesive strips on each side of the display back cover as shown by the long gray areas in the following illustration.

  • Page 53: Wlan Module

    Remove the two Phillips 1.6 × 2.5 screws (1) that secure the top bracket, lift up the hinge brackets (2) slightly, and then pull the top bracket (3) out from under the hinge brackets to remove it. The top bracket is available as spare part number N13330-001. Use a tool (1) to lift up evenly across the module and peel the module up from the display back cover, and then disconnect the cable from the reverse ZIF connector (2) on the module.
  • Page 54 Table 6-2 WLAN module descriptions and part numbers Description Spare part number Intel AX211 Wi-Fi 6e Bluetooth 5.3 WLAN M53366-005 Realtek 8852BE-VT Wi-Fi 6 + Bluetooth 5.4 WW WLAN P06350-005 WLAN module protective tape M14330-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 55: Speakers

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse this procedure. Speakers To remove the speakers, use this procedure and illustration. Table 6-3 Speaker description and part number Description...

  • Page 56: Fan Assembly

    To install the speakers, reverse this procedure. Fan assembly To remove the fan assembly, use this procedure and illustration. Table 6-4 Fan description and part number Description Spare part number Fan assembly N13304-001 Before removing the fan assembly, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31).

  • Page 57: Power Connector Cable

    Remove the fan assembly (4) from the computer. To install the fan assembly, reverse this procedure. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 6-5 Power connector cable description and part number Description Spare part number Power connector cable N13314-001...

  • Page 58: I/O Board

    Remove the cable from the clips (4) on the fan assembly. To install the power connector cable, reverse this procedure. I/O board To remove the I/O board, use this procedure and illustration. Table 6-6 I/O board descriptions and part numbers Description Spare part number I/O board...

  • Page 59: Card Reader

    Lift the back of the board up, and then pull it (4) into the computer to remove it. To install the I/O board, reverse this procedure. Card reader To remove the card reader, use this procedure and illustration. Table 6-7 Card reader descriptions and part numbers Description Spare part number...

  • Page 60: Heat Sink

    Remove the card reader (5). To install the card reader, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-8 Heat sink description and part number Description Spare part number Heat sink P23475-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 61: System Board

    Lift the left side of the heat sink (4) up, and then pull it up and left to remove it. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
  • Page 62 Table 6-9 System board descriptions and part numbers (continued) Description Spare part number Intel Core i7-13620H processor and NVIDIA GeForce RTX 4060 graphics P23225-601 Intel Core i7-13620H processor and NVIDIA GeForce RTX 4050 graphics P23224-601 Intel Core i7-13620H processor and NVIDIA GeForce RTX 3050 graphics P23221-601 Intel Core i7-13620H processor and NVIDIA GeForce RTX 3050A graphics P23232-601...
  • Page 63 ● I/O board cable from I/O board (ZIF) (3) ● Left speaker cable (4) ● Backlight cable (ZIF) (5) ● Card reader cable (ZIF) (6) ● Fan cable (7) ● Wireless antenna cables from the WLAN module (8) ● Fan cable (9) ●...

  • Page 64: Touchpad

    Lift the right edge of the system board (1), and then pull the board (2) up and to the right to remove it from the computer. To install the system board, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-10 Touchpad descriptions and part numbers Description...
  • Page 65 Remove the four Phillips M2.0 × 2.0 screws (1) that secure the touchpad bracket, and then remove the bracket (2). Remove the protective tape (1) from the connector on the touchpad. Disconnect the cable (2) from the touchpad ZIF connector. Lift the keyboard cable (3) that covers the touchpad screws.

  • Page 66: Plastic Rear Vent And Fin

    Remove the touchpad (2). To install the touchpad, reverse this procedure. Plastic rear vent and fin To remove the plastic rear vent and fin, use this procedure and illustration. Table 6-11 Plastic rear vent and fin descriptions and part numbers Description Spare part number Dummy fin...

  • Page 67: Display Assembly

    Remove the four Phillips 2.0 × 2.0 broadhead screws (1) that secure the fin to the computer, and then remove the fin (2). Remove the four Phillips M2.0 × 2.0 broadhead screws (1) and two Phillips M2.0 × 2.5 screws (2) that secure the plastic rear vent to the computer, and then remove the vent (3).
  • Page 68 Prepare the computer for disassembly (see Preparation for disassembly on page 31). Remove the bottom cover (see Bottom cover on page 42). Remove the battery (see Removing and reinstalling the same battery on page 32). Remove the fan assembly (see Fan assembly on page 50).
  • Page 69 To remove the display panel: At the top of the panel, use tweezers to grasp the end of the retention tape that is installed under the panel in three locations. While turning the tweezers (1), wrap the tape around the tweezers as you continue to pull the tape (2) out from behind the display panel.
  • Page 70 To disconnect the cable from the display panel, lift the tape (1) from the connector on the panel, and then disconnect the cable (2). When installing the display panel, install the adhesive strips on each side of the display back cover as shown by the long gray areas in the following illustration.
  • Page 71 Remove the two Phillips 1.6 × 2.5 screws (1) that secure the top bracket, lift up the hinge brackets (2) slightly, and then pull the top bracket (3) out from under the hinge brackets to remove it. The top bracket is available as spare part number N13330-001. Use a tool (1) to lift up evenly across the module and peel the module up from the display back cover, and then disconnect the cable (2) from the reverse ZIF connector on the module.
  • Page 72 To remove the display cable: ■ Peel the cable (1) off the inside of the display rear cover. The display cable is available spare part number N13331-001. To remove the WLAN antennas: Release the wireless antenna cables (1) from the retention clips on the display back cover. Peel the wireless antennas (2) off the display rear cover.

  • Page 73: Top Cover With Keyboard

    The display rear cover is available as the following spare part numbers: N13323-001: Mica silver N13324-001: Performance blue P23272-001: Powder pink To reassemble and replace the display assembly, reverse these procedures. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover with keyboard.
  • Page 74 Table 6-13 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Denmark, Finland, and -DH1 The Netherlands -B31 Thailand -281...

  • Page 75: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the SoftPaqs . Some download packages contain a file HP website are packaged in compressed files called named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 76: Preparing For A Bios Update

    AC adapter provided with the computer (select products only), a replacement AC adapter provided by HP, or an AC adapter with the power rating specified on the product label. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
  • Page 77 Select the Search icon in the taskbar, type file in the search box, and then select File Explorer. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder that contains the update. filename .exe).

  • Page 78: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 79: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 80: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 81: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 82: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 83: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 84: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 85: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 86: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 87: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful information. Table 10-1 Computer specifications Metric U.S.

  • Page 88: Solid-State Drive Specifications

    Table 10-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution 1920 × 1080 (FHD) Surface treatment Antiglare Brightness 250 nits (45% NTSC) 300 nits (100% sRGB) Viewing angle UWVA Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives.
  • Page 89 *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications...

  • Page 90: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 91 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
  • Page 92 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 93: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...

  • Page 94: Index

    20 illustrated 20 bottom cover spare part numbers 20 spare part numbers 20 illustrated 18 display panel HP PC Hardware Diagnostics UEFI removal 42 illustrated 20 downloading 78 spare part number 42 product description 1 failure ID code 77...
  • Page 95 13 rear plastic fin pointing device, product keys illustrated 18 description 2 action 13 spare part number 18 port with HP Sleep and Charge, esc 12 recovery 72 identifying 5, 6 fn 12 discs 73 ports num lock 13...
  • Page 96 serial number, computer 15 vent, identifying 14 service labels, locating 15 vents, identifying 14 serviceability, product video, product description 2 description 4 solid-state drive illustrated 18 Windows product description 2 backup 72 removal and replacement 38 recovery media 72 spare part numbers 18 system restore point 72 specifications 82 Windows Copilot key,...

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