Page 1 Warranty information contained in this User Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at http://www.viewsonic.com in English, or in specific languages using the Regional selection box of our website.
Page 2 As a world-leading provider of visual solutions, ViewSonic® is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic®, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic® product you have chosen will serve you well.
Page 3: Safety Precautions
Do not place any heavy objects on the device or connection cables. • If smoke, an abnormal noise, or a strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device. •...
Page 4 • Place the device in a well-ventilated area. • Do not cover the surface of the display with any material. • Do not block the air circulation around the display. • Keep flammable materials away from the display. • Refer all servicing to qualified service personnel. Service will be required when the unit has been damaged in any way, such as: ͫ...
Page 5: Table Of Contents
Contents Safety Precautions ............3 Introduction ..............9 Product Overview ....................9 Front View ....................... 9 Rear View ........................ 9 Control Panel and I/O Ports ..................10 System Control Board ...................11 Remote Control ....................12 Bluetooth Remote Control Pairing ................ 12 Remote Control Receiver Range ................13 IR Extension ......................
Page 6 Using Your Display ............. 20 Before Turning the LED Display On...............20 Turning the LED Display On/Off ................21 Home Screen ......................22 Navigating the Home Screen ................23 Remote Control ..................... 23 Keyboard and Mouse .................... 24 App Center ......................25 Input Source ......................26 Settings .........................27 Settings Menu Tree ....................
Page 7 Pre-installed Applications .......... 57 vCast ........................57 Display Group Settings ..................59 Synchronized Group Screen All the Time .............. 61 Share a Screen to the Display Group (One to Many Casting) ........ 61 Moderator Mode ....................62 Broadcast ......................63 Multiple Screen Sharing ..................63 Preview Screen ......................
Page 8 RS-232 Protocol ............95 Description ......................95 RS-232 Hardware Specification ................95 RS-232 Communication Setting ................95 Command Table....................96 Get Operation Time Example ................102 Regulatory and Service Information ......103 Compliance Information ..................103 FCC Compliance Statement ................. 103 FCC Radiation Exposure Statement ..............104 IC Warning Statement ..................
Page 9: Introduction
Introduction Product Overview Front View Internal Speakers I/O Control Panel & Power Button Rear View Security Remote Control & Control Panel for Recessed PC Box Remote Control Holder Motorized Trolley Cart System Control Box Power Switch & Access Door Power Socket HDMI &...
Page 10: Control Panel And I/O Ports
Control Panel and I/O Ports USB 3.0 USB 2.0 HDMI AUDIO OUT USB 3.0 USB 2.0 Item Description Light Sensor Ambient light sensor. IR Receiver Receiver for remote control signal. HDMI AUDIO OUT USB Type C USB 2.0 support (5V/1.0A). USB 3.0 USB Reader (5V/0.9A).
Page 11: System Control Board
System Control Board NOTE: Open the System Control Box Access Door to reveal the system control board. RJ45 Audio Out SPDIF Out HDMI 1 HDMI 2 HDMI 3 IR Extension HDMI Out RS-232 USB 2.0 Control Board Switch HDMI 4 Audio Out Item Description...
Page 12: Remote Control
Remote Control Button Description Power Turn the Display on or off. Source Select the input source. Brightness Adjust the screen's brightness level. Change the current screen to a black Blank Blank screen. Directional Navigate menus and make adjustments. Confirm the selection. Open the display settings or On-Screen Menu Display (OSD) Menu.
Page 13: Remote Control Receiver Range
Remote Control Receiver Range The operating range of the remote control is shown here. It has an effective ° range of 6 meters (20 feet), 30 degrees left and right. Make sure there is nothing obstructing the remote control’s signal to the receiver. 30°...
Page 14: Inserting Remote Control Batteries
Inserting Remote Control Batteries The remote control is powered by two 1.5V "AAA" batteries. To insert batteries into the remote control: 1. Remove the cover on the rear of the remote control. 2. Insert two “AAA” batteries, ensuring the “+” symbol on the battery matches the “+”...
Page 15: Making Connections
Making Connections All I/O ports of the Display are accessible at the base of the trolley cart (see the “Product Overview” section on page 9). For more information, please refer to the following pages: • Power Switch and Power button on page 9. •...
Page 16: Video Connections
Video Connections HDMI HDMI Computer Connect an HDMI cable from your external device to the HDMI 1/HDMI 2/HDMI 3/ HDMI 4 port at the base of the trolley cart. HDMI Out HDMI OUT Projector To output video via an external display device, connect an HDMI cable to the HDMI IN port of your external display device, and the other end to the HDMI OUT port on the Display’s system control board.
Page 17: Usb Connections
USB Connections USB Type A USB 2.0 USB 3.0 USB Device Plug the USB device or storage drive into a USB Type A (USB 3.0 or USB 2.0) port on the Display’s control panel. NOTE: The USB Type A port on the system control board is for power transfer only (5V/0.5A).
Page 18: Network Connection
Network Connection Internet To connect to a network, connect an Ethernet cable to your network, then connect the other end to the LAN port on the Display’s system control board. Control Connections RS-232 (DB 9-pin) RS-232 Computer When you use a RS-232 serial cable to connect the Display to an external computer or control system, certain functions can be controlled remotely such as: power on and off, volume adjustment, input select, brightness, and more.
Page 19: Audio Connections
Audio Connections Audio Out To play audio from the display through an external speaker, connect one end of an audio cable to the external speaker, and the other end to one of the Audio Out ports on the Display’s system control board. AUDIO OUT Speaker NOTE: ...
Page 20: Using Your Display
21 to turn the LED Display on and let it run for 20 minutes. If the normal operation of the Display does not resume or the Display temperature remains low after you followed the instructions, contact ViewSonic® for technical support.
Page 21: Turning The Led Display On/Off
Turning the LED Display On/Off 1. Make sure the power cord is connected, plugged into a power outlet, and the Power Switch is in the “on“ position. 2. Press the Power button on the control panel to turn on the Display. 3.
Page 22: Home Screen
NOTE: Only supported by keyboard and mouse. Adjust and show or hide the Date & Time by going to: Settings > Date & Time Device > Launcher Settings Show or hide the logo by going to: Settings > Display > ViewSonic Logo Launcher Settings...
Page 23: Navigating The Home Screen
Navigating the Home Screen Remote Control The remote control can be used to easily navigate the Home Screen. When using the remote control, making sure it is kept within the IR receiver range. 30° 30° Blank...
Page 24: Keyboard And Mouse
Keyboard and Mouse When connected to the USB Type A port of the Display, a keyboard and mouse can also be used to navigate the Home Screen. USB 2.0 USB 3.0 USB Device An orange mouse pointer will appear on the Display when used. •...
Page 25: App Center
App Center Installed applications will be in the App Center. Icon Name Description Settings Adjust and view the Display’s settings. Chromium Web browser. Folders File explorer. vSweeper Resource management tool. Create documents, spreadsheets, and OfficeSuite presentations. myViewBoard Display Wirelessly mirror your desktop. myViewBoard Manager Remote device management.
Page 26: Input Source
Input Source The Display supports eight input sources: Home, HDMI 1, HDMI 2, HDMI 3, HDMI 4, and Custom. NOTE: The Custom input source is used to quickly access custom applications. To select the custom application, go to: Settings > Device > Signage Display >...
Page 27: Settings
Settings Adjust and view the Display’s settings. Menu Description View and adjust Ethernet, Wi-Fi, Wireless Hotspot, and Network Bluetooth settings. Dehumidification View and adjust dehumidification settings and start the Service dehumidification process. View and adjust Signage Display, System Tools, Display, Apps, Device Audio, Physical Keyboard, Input method, and Launcher settings.
Page 28: Settings Menu Tree
Settings Menu Tree Main Menu Sub-menu Menu Option Disable Main Switch Enable Ethernet Connection Type Ethernet Configuration Mac Address Disable Wi-Fi Enable Add Wi-Fi Network Disable Main Switch Enable Wireless Hotspot Network Name Hotspot Configuration Security Type Disable Bluetooth Bluetooth Enable Available Device Shutdown...
Page 29 Factory Reset System Tools Device Export Signage Display Settings Import & Export Import Signage Display Settings Clone Clone Media Files Font Size Display Screen Saver Running Apps Download Physical Keyboard ViewSonic Logo Launcher Settings Date & Time Theme Input Method...
Page 30 Main Menu Sub-menu Menu Option Select Time Zone Date & Time NTP Server Local System Updates Online System Updates Asset Tagging System Legal Information About Android Version Kernel Version Build Number Operation Hours...
Page 31: Network
Network Sub-menu Description Enable or disable Ethernet and configure it. Ethernet...
Page 32 Sub-menu Description Open the Wi-Fi selection interface to enable or disable Wi-Fi and connect to a Wi-Fi network. Wi-Fi You can also select Add Network in the Wi-Fi selection screen to manually add a Wi-Fi network. Enable or disable Wireless Hotspot. Once enabled, the hotspot name will be displayed and can be connected to.
Page 33 Sub-menu Description Enable or disable Bluetooth. Once enabled, available devices will be displayed and can be connected to. Bluetooth NOTE: The volume of a connected Bluetooth speaker cannot be adjusted with the remote control.
Page 34: Dehumidification Service
Dehumidification Service Sub-menu Description Set the dehumidification level or shut it down. Dehumidification Settings Manually start the dehumidification process. Begin Dehumidification...
Page 35: Device
Device Sub-menu Description Signage Display General Settings Set the Signage Display Name and Boot Logo. Source Settings Set the application to open when the Custom input source is selected. Credential Settings View and clear credentials and install from storage. Security Review privacy and copyright protections, allow external USB storage and installing applications from unknown sources.
Page 36 Sub-menu Description System Tools Clear Storage Clear storage space from both internal and external storage. Reset Reset the Display to its default factory values. Import & Export Import or export the Display’s settings. Clone Copy media files from the Display. Display Font Size Set the font size for the Display.
Page 37 Sub-menu Description View information about the Display’s running, downloaded, or all applications. Apps View and select a keyboard input method. Physical Keyboard...
Page 38 Sub-menu Description Launcher Settings ViewSonic Logo Display or hide the ViewSonic logo on the Home Screen. Date & Time Display or hide the Date & Time on the Home Screen. Theme Set the theme for the Home Screen. Input Method...
Page 39: System
System Sub-menu Description Date & Time Select Time Zone Set the Display’s time zone. NTP Server View NTP service information.
Page 40 Sub-menu Description View information about the Display and update the system locally or online. About Device...
Page 41: On-Screen Display (Osd) Menu
On-Screen Display (OSD) Menu Use the On-Screen Display (OSD) Menu to adjust settings. NOTE: The OSD Menu is only available when there is an active input source (e.g., HDMI). To open and operate the OSD Menu: 1. Press the MENU ( ) button on the remote control. 2.
Page 42: On-Screen Display (Osd) Menu Tree
On-Screen Display (OSD) Menu Tree Main Menu Sub-menu Menu Option Brightness (-/+, 0~100) Contrast (-/+, 0~100) Sharpness (-/+, 0~15) Tint (-/+, 0~100) Color (-/+, 0~100) Warm Normal Color Temperature Cool User Normal Dynamic Picture Picture Mode Soft User Full Range RGB Range Limited Range Auto...
Page 43 Main Menu Sub-menu Menu Option Full Screen Dual Screen PBP Mode Three-part Screen Center Screen Quad Screen PBP Source PBP Audio PBP Reset Top Left Top Right PIP Mode Bottom Left Bottom Right PicMain PicSub PIP Audio PIP Reset Treble (-/+, 0~24) Bass (-/+, 0~24)
Page 44 Main Menu Sub-menu Menu Option Off Time (10 mins~240 mins) Use Network-Provided Time Set Date Format Date and Time Choose Time Zone Use 24-hour Format Schedule List Enable Start Time Schedule End Time Time Input Day of the Week Every Week Slideshow Interval (1s/3s/5s/10s/15s/20s/25s/30s) OSD Turn Off...
Page 45 Main Menu Sub-menu Menu Option Panel Saving Sleep Saving Power Save Hibernate Light Sensing Last Source Boot On Source Input ViewSonic Boot Blue Boot On Logo Black Custom Advanced Auto Signal Detection Signal (Off/0 min/5 min/15 No Signal Standby min/30 min)
Page 46 Main Menu Sub-menu Menu Option Power Off Switch On State Last Status Forced On English French Spanish German Russian Language Advanced Other Dutch Traditional Chinese Simplified Chinese Turkish Arabic Cancel Factory Reset Reset Cancel Advanced Reset Reset Heat Status xx° C / xx° F Model Name About Serial No.
Page 47: Menu Options
Menu Options Picture 1. Press the MENU ( ) button on the remote control to display the OSD Menu. 2. Then press OK or use on the remote control to select the Picture menu. 3. Press to select the menu option. Then press OK to display its sub-menu, or press to adjust/select the setting.
Page 48 Sub-menu Description Manually adjust the brightness level of the monitor’s grayscale Gamma Set levels. Picture Reset Reset the Picture settings to their default values.
Page 49: Screen
Screen 1. Press the MENU ( ) button on the remote control to display the OSD Menu. 2. Then press OK or use on the remote control to select the Screen menu. 3. Press to select the menu option. Then press OK to display its sub-menu, or press to adjust/select the setting.
Page 50: Pbp (Picture-By-Picture)
PBP (Picture-by-Picture) 1. Press the MENU ( ) button on the remote control to display the OSD Menu. 2. Then press OK or use on the remote control to select the PBP menu. 3. Press to select the menu option. Then press OK to display its sub-menu, or press to adjust/select the setting.
Page 51: Pip (Picture-In-Picture)
PIP (Picture-in-Picture) 1. Press the MENU ( ) button on the remote control to display the OSD Menu. 2. Then press OK or use on the remote control to select the PIP menu. 3. Press to select the menu option. Then press OK to display its sub-menu, or press to adjust/select the setting.
Page 52: Audio
Audio 1. Press the MENU ( ) button on the remote control to display the OSD Menu. 2. Then press OK or use on the remote control to select the Audio menu. 3. Press to select the menu option. Then press OK to display its sub-menu, or press to adjust/select the setting.
Page 53: Time
Time 1. Press the MENU ( ) button on the remote control to display the OSD Menu. 2. Then press OK or use on the remote control to select the Time menu. 3. Press to select the menu option. Then press OK to display its sub-menu, or press to adjust/select the setting.
Page 54: Advanced
Advanced 1. Press the MENU ( ) button on the remote control to display the OSD Menu. 2. Then press OK or use on the remote control to select the Advanced menu. 3. Press to select the menu option. Then press OK to display its sub-menu, or press to adjust/select the setting.
Page 55 Sub-menu Description Boot On Source Select the input source to enter automatically after the Display is turned on. Boot Boot On Logo Show or hide a logo when the Display is turned on. Auto Signal Detection Allow the Display to detect and display available input sources automatically.
Page 56: About
About 1. Press the MENU ( ) button on the remote control to display the OSD Menu. 2. Then press OK or use on the remote control to select the About menu. 3. Press to select the menu option. Then press OK to display its sub-menu, or press to adjust/select the setting.
Page 57: Pre-Installed Applications
Pre-installed Applications vCast Working with ViewSonic® Cast software (vCast, vCast Pro, and vCastSender), the vCast application will allow the Display to receive laptop screens (Windows/Mac/ Chrome) and mobile (iOS/Android) users’ screens, photos, videos, annotations, and camera(s) that are using the vCastSender application.
Page 58 Network Information • ViewSonic® Cast software, laptops, and mobile devices can connect to both the same subnet and cross subnet by entering the on-screen PIN code. • Connected devices will show up under Device List on the same subnet connection.
Page 59: Display Group Settings
Display Group Settings To adjust the Display Group Settings, select the Display Group icon ( ) located in the lower-right corner of the screen. 1. Toggle the “Turn On/Off Display Group” ON to enable the Display Group feature. NOTE: Other preinstalled Cast devices in the same network will be listed. 2.
Page 60 3. If you frequently connect to the same device, you can select the Star icon ( next to the device to add it to your frequently connected devices list, “My List of Devices in Group”, for easier Display Group setup and management.
Page 61: Synchronized Group Screen All The Time
Synchronized Group Screen All the Time When the “Synchronized group screen all the time” function is toggled ON, it will display a synchronized group screen continuously. If it is toggled OFF, it will work on vCast mirroring only. NOTE: Select the devices to group first, then toggle the “Synchronized group screen all the time”...
Page 62: Moderator Mode
Moderator Mode Moderator Mode allows the moderator to take control of the devices connected to the Display. To enter Moderator Mode, select the Moderator Mode icon ( ) located in the lower-right corner of the screen. When enabled, the moderator can view a list of all connected screens in the left floating window and can preview each participant’s screen and then select any of participant’s screen and cast to the Display’s main screen for presentation.
Page 63: Broadcast
Broadcast When enabled, the Display’s screen will be broadcasted to all of the participant’s connected screens simultaneously. The participants can only view the presentation contents until the moderator disables the Broadcast function. Multiple Screen Sharing By default, vCast is set to allow multiple screen sharing, but can also be set to single screen sharing.
Page 64: Casting From Windows, Macbook, And Chrome Devices
Casting from Windows, MacBook, and Chrome Devices 1. Make sure the client device (e.g., laptop) is connected to the same network as the Display. NOTE: The network name can be found under Room Network. 2. On the client device, visit the address that is shown on the Display to download and install the vCastSender application.
Page 65 4. To connect to the Display, input the PIN code and click OK. NOTE: The PIN code can be found as highlighted below: 5. Additionally, you can connect to the Display by clicking Device List then the Device Name listed. NOTE: ...
Page 66: Casting From Android Devices
Casting from Android Devices 1. Make sure the client device (e.g., Android phone or tablet) is connected to the same network as the Display. NOTE: The network name can be found under Room Network.
Page 67 2. On the Android client device, scan the QR code shown on the Display to directly download the vCastSender application, or download the application from the Google Play Store. 3. After installing, launch the vCastSender application. 4. To connect to the Display, input the PIN code and select OK. NOTE: ...
Page 68 5. You can also connect to the Display by selecting Device List then the Device Name listed. NOTE: The Device Name can be found as highlighted below:...
Page 69 6. Additionally, you can connect to the Display by selecting Scan then placing the on-screen QR code into the box to automatically connect.
Page 70: Casting From Apple Ios Devices
Casting from Apple iOS Devices Apple AirPlay® is compatible with vCast for screen mirroring and content streaming under the same subnet environment only. An “AirPlay Password” will be generated on-screen for connection when using AirPlay to cast to the Display. 1.
Page 71 2. On the iOS client device, directly open AirPlay and select the Device Name of the Display to connect. NOTE: The Device Name can be found as highlighted below: 3. Input the generated on-screen AirPlay Password on the client device to connect. NOTE: ...
Page 72 4. You can also connect to the Display by selecting Scan then placing the on-screen QR code into the box to automatically connect.
Page 73: Connecting To A Display From A Mobile Device
Connecting to a Display from a Mobile Device Once connected, select Receive. The Display’s screen will appear on the mobile device with an on-screen toolbar. Users can interact with the Display with annotations, file sharing, etc. Item Description Toggle Hide or display the toolbar. Home Return to the Home interface.
Page 74: Casting With Chromecast
Casting with Chromecast vCast supports native Chromecast screen sharing via the Chrome browser casting when the Chromecast feature is enabled. NOTE: Chromecast does not support password protection or multiple-screen casting. 1. Make sure the client device (e.g., laptop) is connected to the same network as the ViewBoard.
Page 75 3. In the Chrome browser, go to: Settings > Save and share > Cast... > Select the screen to cast to.
Page 76: Other Default Applications
Other Default Applications Browser Web browser for surfing the Internet.
Page 77: Officesuite
OfficeSuite Create, edit, and view documents, spreadsheets, presentations, and PDFs.
Page 78: Vsweeper
vSweeper Remove unnecessary data and unwanted files. Advanced Settings can also be customized to the user’s needs.
Page 79: Appendix
Appendix Specifications Item Category Specifications Model LDS138-151 Type Direct View LED Display Size 138” 3,050 mm x 1,715 mm Active Size (H x V) 120.08” x 67.52” Pitch Size 1.58 mm LED Screen Resolution FHD, 1920 x 1080 Refresh Frequency 3840 Hz Contrast Ratio 6500:1 (Typical)
Page 80 Item Category Specifications ≤ 5,000 m Altitude ≤ 16,404 ft Storage Relative 10%~85% non-condensing Conditions Humidity -10° C to 60° C Temperature 14° F to 140° F 1,851~3,064 x 1,948~2,598 x 780 mm Without Flight Case Physical 72.88”~120.63” x 76.70”~102.29” x 30.71” Dimensions 2,070 x 1,966 x 847 mm (W x H x D)
Page 81: Timing Chart
Timing Chart HDMI (PC) Resolution Refresh Rate 640 x 480 60 Hz 800 x 600 60 Hz 1024 x 768 60 Hz 1280 x 768 60 Hz 1280 x 800 60 Hz 1280 x 960 60 Hz 1280 x 1024 60 Hz 1360 x 768 60 Hz...
Page 82: Hdmi (Video)
HDMI (Video) Video Resolution Refresh Rate 640 x 480 60 Hz 480p 720 x 576 50 Hz 576p 800 x 600 60 Hz 800 x 600 1024 x 768 1024 x 768 60 Hz 720p 1280 x 720 50, 60 Hz 1920 x 1080 24, 25, 30, 50, 60 Hz 1080p...
Page 83: Supported Media Formats
Supported Media Formats Type File Type Codec Ability Max Resolution: 8176 x 8176 .jpeg JFIF file format 1.02 Min Resolution: 48 x 48 Max Resolution: 8176 x 8176 .jpg JFIF file format 1.02 Min Resolution: 48 x 48 Max Resolution: 8176 x 8176 Photo .bmp Min Resolution: 48 x 49...
Page 84 Type File Type Codec Ability Supported Image Size: 48 x 48 pixels to 1920 x 1080 pixels .asf VC-1 Maximum Frame Rate: 30 fps Maximum Bit Rate: 45 Mbps Supported Image Size: 48 x 48 pixels to 1920 x 1080 pixels Maximum Frame Rate: 30 fps MPEG4 Maximum Bit Rate: 38.4 Mbps...
Page 85 Type File Type Codec Ability Supported Image Size: 48 x 48 pixels to 1920 x 1080 pixels Maximum Frame Rate: 30 fps MPEG4 Maximum Bit Rate: 38.4 Mbps Not supported: MS MPEG4 v1, v2, v3 Not supported: GMC Supported Image Size: 48 x 48 pixels to 4096 x 2304 pixels Maximum Frame Rate: 2304p @ 30 fps, H.264...
Page 86 Type File Type Codec Ability Supported Image Size: 48 x 48 pixels to 1920 x 1080 pixels Maximum Frame Rate: 30 fps MPEG4 Maximum Bit Rate: 38.4 Mbps Not supported: MS MPEG4 v1, v2, v3 Not supported: GMC Supported Image Size: 48 x 48 pixels to 4096 x 2304 pixels Maximum Frame Rate: 2304p @ 30 fps, H.264...
Page 87 Type File Type Codec Ability Supported Image Size: SQCIF (128 x 96), QCIF(176 x 144), CIF (352 x 288), 4CIF (704 x 576) .mp7 H.263 Maximum Frame Rate: 30 fps Maximum Bit Rate: 38.4 Mbps Not supported: H.263+ Supported Image Size: 48 x 48 pixels to 1920 x 1080 pixels .mpg MPEG-1/2...
Page 88 Type File Type Codec Ability Supported Image Size: 48 x 48 pixels to 1920 x 1080 pixels Maximum Frame Rate: 30 fps Maximum Bit Rate: 38.4 Mbps .webm Supported Image Size: 48 x 48 pixels to 4096 x 2304 pixels Video Maximum Frame Rate: 2304p @ 60 fps Maximum Bit Rate: 100 Mbps...
Page 89: Led Display Stuck Pixel Definition
LED Display Stuck Pixel Definition Item Acceptance Criteria Stuck Pixel ≤ 60 stuck pixels (whole display) Stuck Pixel ≤ 15 stuck pixels (as marked in green) Stuck Pixel ≤ 6 stuck pixels (Single Module)
Page 90: Maintenance Tool
145 mm Maintenance Tool Dimensions 78 mm 30 mm 30 mm 120 mm 85 mm 49 mm Specifications Item Description Model LD-MK-006 120 x 87 x 80 mm Product Dimension 4.72” x 3.43” x 3.15” 0.2 kg Weight 0.44 lb...
Page 91: Troubleshooting
Troubleshooting General Problem or Issue Possible Solutions 1. Check whether something is obstructing the display’s remote control receiver. Remote Control is not 2. Check whether the battery polarities in the remote working control are installed correctly. 3. Check whether the batteries need to be replaced. 1.
Page 92: Video Not Working Properly
Video Not Working Properly Problem or Issue Possible Solutions 1. Check the Power status. 2. Check the signal cable. No picture/No sound 3. Use the remote control to ensure the input source setting is the same as the connected device. 1.
Page 93: Maintenance
Maintenance General Precautions • The LED lights used in the modules are susceptible to ESD (Electrostatic discharge). To prevent damage to the LED lights, do not touch them with bare hands or with conductive materials when handling. • Wear anti-static gloves and wrist strap when installing and servicing the display. •...
Page 94: Cabinet Cleaning Instructions
Cabinet Cleaning Instructions • Do not allow water or detergent to come into contact with the surface of the display. If water or moisture gets inside the unit, a system malfunction or electrical shock may occur. • Do not scratch and do not put pressure on the cabinet with any abrasive objects of any kind.
Page 95: Rs-232 Protocol
RS-232 Protocol This document describes the hardware interface and software protocols of RS-232 interface communication between the ViewSonic LED Display and computers or other control units with RS-232 protocol. Description RS-232 Hardware Specification ViewSonic RS-232 serial port on the lower left side: 1.
Page 96: Command Table
Command Table Set Function Command Description Command Data Range 38 30 31 73 21 000: STBY 801s!000 30 30 30 0D Power on s!21 /off(standby) 38 30 31 73 21 001: ON 801s!001 30 30 31 0D 38 30 31 73 22 00A:HOME 801s"00A 30 30 33 0D...
Page 97 Set Function Command Description Command Data Range 38 30 31 73 41 000: UP 801sA000 30 30 30 0D 38 30 31 73 41 001: DOWN 801sA001 30 30 31 0D 38 30 31 73 41 002: LEFT 801sA002 30 30 32 0D 38 30 31 73 41 003: RIGHT 801sA003...
Page 98 Set Function Command Description Command Data Range 801s%XXX 38 30 31 73 25 Sharpness s%25 000 ~ 100 000-100 (XXX:000-100) 3X 3X 3X 0D 801s&XXX 38 30 31 73 26 Color s&26 000 ~ 100 000-100 (XXX:000-100) 3X 3X 3X 0D 801s'XXX 38 30 31 73 27 Tint...
Page 99 Set Function Command Description Command Data Range 38 30 31 73 32 000: English 801s2000 30 30 30 0D 38 30 31 73 32 001: French 801s2001 30 30 31 0D 38 30 31 73 32 002: Spanish 801s2002 30 30 32 0D 38 30 31 73 32 003:German 801s2003...
Page 100 Set Function Command Description Command Data Range 38 30 31 73 3B 000: Up 801s;000 30 30 30 0D 38 30 31 73 3B 001: Down 801s;001 30 30 31 0D 38 30 31 73 3B 002: Left 801s;002 30 30 32 0D 38 30 31 73 3B 003: Right 801s;003...
Page 101 Set Function Command Description Command Data Range 38 30 31 67 66 Get-Volume gf66 801gf000 30 30 30 0D 38 30 31 67 67 Get-Mute gg67 801gg000 30 30 30 0D 38 30 31 67 6A Get-Input select gj6A 801gj000 30 30 30 0D Get-Power 38 30 31 67 6C...
Page 102: Get Operation Time Example
Set Function Command Description Command Data Range 38 30 31 67 32 Get-Date: Day g232 801g2D00 44 30 30 0D 38 30 31 67 33 Get-Time: Hour g333 801g3H00 48 30 30 0D 38 30 31 67 33 Get-Time: Min g333 801g3M00 4D 30 30 0D...
Page 103: Regulatory And Service Information
Regulatory and Service Information Compliance Information This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit. FCC Compliance Statement This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 104: Fcc Radiation Exposure Statement
FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Page 105: Ic Radiation Exposure Statement
IC Radiation Exposure Statement This equipment complied with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. The device for the band 5150-5825 MHz is only for indoor usage to reduce potential for harmful interference to co-channel mobile satellite systems.
Page 106: Declaration Of Rohs2 Compliance
Declaration of RoHS2 Compliance This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below: Proposed Maximum Substance...
Page 107: European Union Regulatory Conformance
Schedule 2 of the Rule. Product Disposal at End of Product Life ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic®...
Page 108: Copyright Information
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries. ViewSonic® and the three birds logo are registered trademarks of ViewSonic® Corporation. VESA is a registered trademark of the Video Electronics Standards Association.
Page 109: Customer Service
For technical support or product service, see the table below or contact your reseller. NOTE: You will need the product’s serial number. Country/ Region Website Country/ Region Website Asia Pacific & Africa Australia www.viewsonic.com/au/ Bangladesh www.viewsonic.com/bd/ www.viewsonic.com.cn www.viewsonic.com/hk/ 中国 (China) 香港 (繁體中文) Hong Kong (English) www.viewsonic.com/hk-en/ India www.viewsonic.com/in/...
Page 110: Limited Warranty
ViewSonic® Commercial Display What the warranty covers: ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product.
Page 111 (e) the serial number of the product. • Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®. • For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®. Limitation of implied warranties:...
Page 112 Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for: • Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of...
Page 113: Mexico Limited Warranty
If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components &...
Page 114: Limitation Of Implied Warranties
Exclusion of damages: ViewSonic®’s liability is limited to the cost of repair or replacement of the product. ViewSonic® shall not be liable for: • Damage to other property caused by any defects in the product, damages...
Page 115 Name, address, of manufacturer and importers: México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004 Hermosillo: Villahermosa: Distribuciones y Servicios Computacionales SA de CV.

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