Related Manuals for Lucid fio
Summary of Contents for Lucid fio
- Page 1 PREMIUM ® RECHARGEABLE OTC HEARING AIDS Android or iOS device required to use the hearing aids MANUAL ENGLISH EMAIL: customerservice@lucidhearing.com...
- Page 2 Welcome to fio! We’re thrilled to help you hear more of everything you love again. Please read these instructions first to tap into the full potential of your device. Thank you for choosing fio. Customer Support 800-785-6052...
- Page 3 WARNING: If you are younger than 18, do not use this. You should talk to a doctor, preferably an ear-nose- throat doctor (an ENT), because your condition needs specialized care. Over-the-counter hearing aids are only for users who are age 18 or older. This OTC hearing aid is for users who are 18 and older.
- Page 4 • You have a lot of ear wax, or you think something could be in your ear. • You get really dizzy or have a feeling of spinning or swaying (called vertigo). • Your hearing changed suddenly in the past 6 months. •...
- Page 5 Caution: This is not hearing protection. You should remove this device if you experience overly loud sounds, whether short or long-lasting. If you’re in a loud place, you should use the right kind of hearing protection instead of wearing this device. In general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.
- Page 6 Note: If you remain concerned, consult a professional. If you try this device and continue to struggle with or remain concerned about your hearing, you should consult with a hearing healthcare professional. Note: What you might expect when you start using a hearing aid.
- Page 7 Note: Tell FDA about injuries, malfunctions, or other adverse events. To report a problem involving your hearing aid, you should submit information to FDA as soon as possible after the problem. FDA calls them “adverse events,” and they might include: skin irritation in your ear, injury from the device (like cuts or scratches, or burns from an...
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Page 8: Table Of Contents
CONTENTS What’s Inside .................... 8 Getting to Know fio ................9 Getting to Know fio Charging Case ..........10 Charging fio ....................11 Charger Lights ................12-13 Choosing the Correct Ear Tip ..........14-15 Replacing the Ear Tips ..............16 Wearing Your Hearing Aids............. 17 How to Insert Your Hearing Aids .......... - Page 9 Pairing/Connecting to the App - Android ......32-35 The Lucid Hearing App - Android ........36-37 Settings - Android ................38-41 Programs ....................42 LucidShape .....................43 Care & Cleaning Instructions ..........44-45 Wax Stop, Replacement and Removal ......46-49 Troubleshooting ................50-51 Technical Data ..................52 Warranty....................
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Page 10: What's Inside
What’s Inside Hearing Aids Charging Case Micro-vented Vented Fully Closed 6 pairs of Ear Tips USB-C Cleaning Tool 10 Wax Guards Charging Cable with Wax Stops Customer Support 800-785-6052... -
Page 11: Getting To Know Fio
Getting to Know fio Charging Contacts Wax Stop Ear Tip Hearing Aid Pull String Hearing aids will remain turned on while out of the charging case. customerservice@lucidhearing.com... -
Page 12: Getting To Know Fio Charging Case
Getting to Know fio Charging Case Hearing Aid Charging Pocket Hearing ® Charging Lights Charging Case USB-C Port Customer Support 800-785-6052... -
Page 13: Charging Fio
Place fio in its case with the pull string facing upward and to the middle of the case Hearing aids turn off and begin charging once placed inside the charging case. -
Page 14: Charger Lights
Charging Lights There are three sets of light indicators. The lower set of lights indicate the amount the charging case has charged. The left and right lights indicate the amount the hearing aids have charged. Right Hearing Left Hearing Aid Charging Aid Charging Lights Lights... - Page 15 LED Charging Lights 25% Charged 50% Charged 75% Charged 100% Charged Fully depleted hearing aids require 3 to 4 hours to be fully charged Fully depleted charging case require less than 3 hours to be fully charged ® customerservice@lucidhearing.com...
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Page 16: Choosing The Correct Ear Tip
Medium Micro-vented Medium Small Note: Improper replacement of ear tips could result in the ear tip coming off of the fio and being lodged in the ear canal. Refer to page 16 for proper ear tip replacement. Customer Support 800-785-6052... - Page 17 Fully Closed Closed tips are going to give you a more direct sound energy from the hearing aids to be clearer. They will block out more of the ambient sound while allowing more of the direct sound energy from the hearing aids to be louder.
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Page 18: Replacing The Ear Tips
Replacing the Ear Tips Gently pull on the tip until it comes off. You may need to twist it using a back and forth motion. Align the new tip with the dome facing outward. Press tip onto hearing aid until it is fully on the receiver and the wax stop is flush with the entrance to the dome tip. -
Page 19: Wearing Your Hearing Aids
Your new fio hearing aids are set to the Mild hearing loss program to start. You can customize the acoustics of your fio hearing aids through the Lucid Hearing mobile app. -
Page 20: How To Insert Your Hearing Aids
Gently push fio hearing aid into the ear canal with the removal string facing down. fio should sit entirely in your ear canal with the removal string hanging out. Customer Support 800-785-6052... -
Page 21: How To Remove Your Hearing Aids
How to Remove Your Hearing Aids Grasp the hearing aid by the removal string. Gently pull the hearing aid straight out of your ear. Place the fio hearing aids in the charging case. They will automatically turn off. customerservice@lucidhearing.com... -
Page 22: Download The Lucid Hearing App
Download the Lucid Hearing App® ® Lucid Hearing App featuring LucidShape Comprehensive personalization with the ability to manage acoustics across any listening environment. • Fine-tune your listening for the most customized experience with LucidShape • Control the left and right... - Page 23 For ease, use your phone camera to scan this code to download either the Apple or Android app, depending on which device you have. You can also search for “Lucid Hearing” in the App Store or on Google Play. Check your phone compatibility at www.lucidhearing.com/mobile-phone-compatibility...
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Page 24: Pairing/Connecting To The App - Ios
Pairing/Connecting to the Lucid Hearing App Open the app and follow these steps: Once your app is downloaded, open the app and your first screen will be a welcome screen. Click on Start Using Lucid Hearing and begin the sign-up process. Customer Support 800-785-6052... - Page 25 Customers with a current Lucid Hearing account: Use the email associated with your profile. If you already have a password set up, log in and enter that password. If you do not have a password currently set up, then create a new password to protect your account.
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Page 26: The Lucid Hearing App - Ios
The Lucid Hearing App Once you’ve received the email and clicked on the link to confirm, you’re ready to create your account and start navigating the app. Customer Support 800-785-6052... - Page 27 Your hearing aids MUST be docked in the case in order for them to be found by Bluetooth since the connection is made through the case itself and not the hearing aids. Select fio, then click Pair at the bottom of the screen. customerservice@lucidhearing.com...
- Page 28 The Lucid Hearing App (cont’d) Volume Control: Your app will automatically open to the Volume screen where you can adjust the volume of both hearing aids together. To adjust independently toggle the Both switch off. The app will always set the volume to the middle level upon start up or resetting the hearing aids.
- Page 29 Hearing Aid Status: In the top right corner of the Volume screen you will see the green and white battery icon box. By clicking on this box, it will show your connected hearing aids and their battery level charge. To exit the screen, click Close. customerservice@lucidhearing.com...
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Page 30: Settings - Ios
Settings Here you will find information about your hearing aids, a helpful User Guide for the Lucid Hearing App, LucidShape and support. 1. Settings: From the Settings home screen, you’ll find access to numerous tabs to support your Lucid Hearing journey. - Page 31 3. Personal Information: Use the Personal Information screen to store and edit your information such as address, phone number, and password. 4. Hearing Aid Information: From this screen, can view firmware information, view the model of your hearing aids, as well as disconnect your hearing aids from the app.
- Page 32 Settings (cont’d) 5. User Guide: This helpful screen will walk you through all the features of the Lucid Hearing App. Click Next to learn how to manage programs, volume and more. Revisit this screen anytime you need a refresher. Customer Support 800-785-6052...
- Page 33 6. Get Help: You’re never alone with Lucid Hearing. We understand that you may occasionally have questions and need support with your hearing aids. In this section, you’ll be able to call our live support team (available Mon-Sat 8:00 a.m. to 6 pm Central), chat with a virtual agent, and access our library of guided video tutorials.
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Page 34: Pairing/Connecting To The App - Android
Open the app and follow these steps: Once your app is downloaded, open the app and your first screen will be a welcome screen. Click on Start Using Lucid Hearing and begin the sign-up process. Customers with a current... - Page 35 If you do not have a password currently set up, then create a new password to protect your account. Customers without a current Lucid Hearing account: If this is your first time as a customer, use any email you prefer. After creating a password, the system will generate an email to confirm your account.
- Page 36 Pairing/Connecting (cont’d) Once you’ve received the email and clicked on the link to confirm, you’re ready to create your account and start navigating the app. Once complete, you’ll be greeted by a welcome screen. Customer Support 800-785-6052...
- Page 37 Pairing: Your hearing aids should be charged and placed into their case to be found by Bluetooth. Accept the app permissions to find nearby devices. Select fio, then click Pair at the bottom of the screen. Click Pair on the pairing request dialog if prompted.
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Page 38: The Lucid Hearing App - Android
The Lucid Hearing App Your app will automatically open to the Volume screen where you can adjust the volume of both hearing aids together. To adjust independently, toggle the Both switch off. Slide the bar up and down to control volume or click to mute your aids if needed. - Page 39 Hearing Aid Status: In the top right corner of the Volume screen you will see the green and white battery icon box. By clicking on this box, it will show your connected hearing aids and their battery level charge. To exit the screen, click Close.
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Page 40: Settings - Android
Settings Here you will find information about your hearing aids, a helpful User Guide for the Lucid Hearing App, LucidShape and support. 1. Settings: From the Settings home screen, you’ll find access to numerous tabs to support your Lucid Hearing journey. - Page 41 3. Personal Information: Use the Personal Information screen to store and edit your information such as address, phone number, and password. 4. Hearing Aid Information: From this screen, you can view firmware information, view the model of your hearing aids, as well as disconnect your hearing aids from the app.
- Page 42 Settings (cont’d) 5. User Guide: This helpful screen will walk you through all the features of the Lucid Hearing App. Click Next to learn how to manage programs, volume and more. Revisit this screen anytime you need a refresher. Customer Support 800-785-6052...
- Page 43 6. Get Help: You’re never alone with Lucid Hearing. We understand that you may occasionally have questions and need support with your hearing aids. In this section, you’ll be able to call our live support team (available Mon-Sat 8:00 a.m. to 6 pm Central Time), chat with a virtual agent, and access our library of guided video tutorials.
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Page 44: Programs
The remaining instructions apply to Programs On the Programs tab, you will select the desired listening profile for your hearing aids. You can select the same program for both, or select a unique setting for each individual side. The Both setting will appear when both hearing aids are set to the same program and... -
Page 45: Lucidshape
both devices. Using LucidShape LucidShape gives you the ability to adjust specific frequencies according to your listening preferences and needs. Here we will demonstrate how to use LucidShape to adjust your hearing aids. First, select which hearing aid you would like to adjust at the top of the screen. -
Page 46: Care & Cleaning Instructions
Caring for Your fio Hearing Aids Taking good care of your fio hearing aids will ensure long term performance and use. The most common issue is wax buildup and is the easiest to avoid. Check your wax guard regularly and make sure you wipe your hearing aids and ear tips. - Page 47 How to Clean fio Hearing Aids Cleaning tool Brush Use brush to clean wax and dirt off tips Brush microphone opening Note: DO NOT use the wire loop to clean your hearing aids customerservice@lucidhearing.com...
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Page 48: Wax Stop, Replacement And Removal
Wax Stop Replacement Wax Stop Wax Stop Wax Stop Replacement Tool Removal End Customer Support 800-785-6052... - Page 49 Wax Stop Replacement fio hearing aids have a wax stop in the tip to prevent wax from getting inside the device. You should check daily for any obstruction to the wax stop. If you see wax inside you can replace it by following the procedure outlined.
- Page 50 Wax Stop Removal Remove Pull tool up Insert star-shaped ear tip removal end of to remove from the used wax tool into used device. stop. wax stop. Pull Push straight firmly Customer Support 800-785-6052...
- Page 51 Turn tool over to Insert new wax stop direct new wax into place and press stop towards tip. in firmly. Remove Remove used tool wax stop customerservice@lucidhearing.com...
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Page 52: Troubleshooting
Contact Lucid Hearing Hearing aid damaged Customer Service Contact your hearing health care professional for A significant change an exam. Lucid Hearing in your hearing Customer Service can recommend a specialist in your area. Still have issues? Reach out to us at... - Page 53 ISSUE POSSIBLE CAUSE SOLUTIONS Reduce volume using the Volume too high Whistling/ Lucid Hearing App Feedback Tip not inserted properly Re-insert hearing aid tip Talk to your doctor or Wax build-up a hearing healthcare in the ear canal professional about how...
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Page 54: Technical Data
Technical Data Latency < 2.75 msec Battery Drain 1.0mA Customer Support 800-785-6052... -
Page 55: Warranty
Warranty Lucid Hearing OTC products are risk free with a 60 day return period and a 1 year manufacturer’s warranty. To file a claim please call us at 866-458-8947. Warranty Warning: Please do not attempt to make repairs yourself. Doing so could cause additional damage and will void any warranties. -
Page 56: Compliance
Compliance FCC statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and; (2) This device must accept any interference received, including interference that may cause undesired operation This device complies with Industry Canada’s license-exempt RSSs. - Page 57 Storage and Transport: 10° to 30°C Charge Conditions: 0° to 45°C Operational Conditions: -20° to 50°C Distributed by: Manufactured by: Etymotic Research, Inc. Lucid Hearing Holding Company, LLC. 1125 Remington Road, PO BOX 535596 Schaumburg, Illinois 60173 Grand Prairie, TX 75053 Transport & Storage Operational Conditions 30°...
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Page 58: Battery Safety
Battery Safety CAUTION - Battery Safety Information Hearing Aid Batteries are Dangerous if Swallowed Keep hearing aids out of the reach of children or anyone who may accidentally swallow them. Never put hearing aids in your mouth for any reason. Do not store in pill containers where they may be mistaken for medication and swallowed. - Page 59 Disposal of Instruments Waste from electronic equipment must be handled according to local regulations. WARNING: Risk of Fire and Burns. Do not Open, Crush, Heat above 60°C/131°F or incinerate. Do not short circuit. If bulges severely, discontinue use. “Excepted” Lithium Sized Batteries: Charger contains Lithium-ion Polymer Battery Model PD 601530...
- Page 60 ©2024 Lucid Hearing Holding Company, LLC. Lucid Hearing, LucidShape, Hear Better, and fio are registered trademarks of Lucid Hearing Holding Company, LLC. Apple, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC. Google Play and the Google Play logo are trademarks of Google LLC.
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