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Summary of Contents for Lucid ULTRA Series
- Page 1 PRESCRIPTION HEARING AIDS WIRELESS COMPATIBLE iOS & Android device compatible but not required for use USER MANUAL...
- Page 2 Special care should be exercised in selecting and fitting a hearing WARNING: People younger than 18 should go to a doctor before aid whose maximum sound pressure level exceeds 132 decibels as using this. People younger than 18 years old need specialized there may be risk of impairing the remaining hearing of the hearing care, and using this without a medical evaluation may worsen aid user.
- Page 3 will not prevent or improve a medical condition that causes • The doctor may refer the person to an audiologist for a hearing loss. People who start using hearing aids sometimes need separate test, a hearing aid evaluation a few weeks to get used to them. Similarly, many people find that •...
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Page 4: Included Accessories
INCLUDED ACCESSORIES UNDERSTANDING YOUR HEARING AIDS Products not shown to scale A- Series SIE Model ID#: *06 Your hearing instruments are provided with Tube 5 = Ultra 128 a variety of accessories, a sampling pictured Tube Plug 6 = Ultra 104 above, including the following: Microphone Ports U- Series... - Page 5 BATTERIES TUBING Attaching Tubes: Align the tube plug (tubing facing down) with the opening. Apply gentle pressure until the plug begins to go into the socket. Push firmly until the plug clicks into place. Your hearing aid is powered by a type 13 battery and for the best performance we recommend using a zinc-air battery.
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Page 6: Power & Volume Control
(do not door each time you remove your hearing aids. hold down). You will hear double tones indicating Volume may also be adjusted using the Lucid the volume has been adjusted. If you do not Hearing App. -
Page 7: Inserting Your Hearing Aid
INSERTING YOUR HEARING AID Follow these steps to insert your hearing aid: Grasp hearing Place it aid between over your Inserting your hearing aids for the first time can your thumb ear as be challenging. There can be feedback (whistling) and forefinger. - Page 8 Programs 2, 3, and 4 are available if you need customized settings based Program selection may also be adjusted on your hearing loss. Settings will be using the Lucid Hearing App. programmed by your specialist. Customer Support 800-785-6052 customerservice@lucidhearing.com...
- Page 9 TIP CLEANING & REPLACEMENT The most common cause of instrument failure Tip Replacement is wax buildup and it is the easiest to avoid. By wiping your hearing aids, tubing, sound tip, ear tips and/or domes with a soft, dry cloth every day and carefully removing any traces of wax and debris, you will reduce wax buildup.
- Page 10 WAX STOP INSTRUCTIONS Wax Stop Removal: Remove ear tip if applicable. Firmly press the removal tip into the wax stop until it clicks into place. Pull wax stop from the sound tip. Removal Tip Insertion End New Wax Stop The wax stop is inserted in the sound tip to prevent ear wax from damaging the hearing aid speaker.
- Page 11 Apple or Android app, depending volume across any listening environment. on which device you have. With the Lucid Hearing mobile App, you can: • Explore and select your preferred hearing program You can also search for “Lucid Hearing” • Monitor the battery status of your hearing aids in the App Store or on Google Play.
- Page 12 PAIRING/CONNECTING Pairing/Connecting Hearing Aids to Your Device’s Bluetooth ® Remove hearing aids from the charging case 2. On your phone, go to→ Settings 3. Go to→ Accessibility 4. Go to→ ‘Hearing Devices’ • For best results, unpair any other hearing aid devices that appear before continuing to pair Renew.
- Page 13 Once your app is downloaded, open the app and your currently set up, then create a new password to first screen will be a welcome screen. Click on Start protect your account. Using Lucid Hearing and begin the sign-up process. Customers without a current Lucid Hearing account:...
- Page 14 Once you’ve received the email and clicked on the link to confirm, you’re ready to create your account Within the Lucid Hearing App, and start navigating the app. your hearing aids will appear on the Pair Your Device screen.
- Page 15 Hearing Aid Status: In the top Your app will automatically open to the Volume right corner of the Volume screen where you can adjust the volume of both screen you will see the green hearing aids together. To adjust independently and white battery icon box.
- Page 16 PAIRING/CONNECTING If you already have a password set up, log in and enter that Pairing/Connecting to the Lucid Hearing App password. If you do not have a password currently set up, then Open the app and follow these steps: create a new password to protect your account.
- Page 17 Once complete, you’ll be greeted by a welcome screen. Within the Lucid Hearing App, your Accept the app hearing aids will appear on the Pair permissions to find Your Device screen.
- Page 18 The Lucid Hearing App Hearing Aid Status: In the top right corner of the Volume screen you will see the green and white battery icon box. By clicking on the battery icon box, it will show your To adjust The Volume...
- Page 19 The App and hearing aids work together to save all listening profile for your hearing aids. You can select settings changed within the Lucid Hearing App. the same program for both, or select a unique setting for each individual side.
- Page 20 Audio EQ Audio Equalizer The Audio EQ offers two very useful features. Explore The Audio Equalizer allows you Audio Mix and the Audio Equalizer sections below to to manipulate four independent learn how to customize your listening experience. frequency ranges (Bass, Mid Low, Mid High, Treble) designed to customize or fine tune your individual streaming Audio Mix...
- Page 21 USING LUCIDSHAPE ® Live Environment mode: Lucid Hearing App® Listen to the environment ® featuring LucidShape around you as you begin to adjust your listening LucidShape gives you the ability to adjust specific program. frequencies according to your listening preferences and needs.
- Page 22 Reset Save To increase volume and sensitivity, Sweep button: just press, hold and drag upwards. Within the L+R screen, press Sweep to run through all the frequencies and play tones from To decrease volume and low to high. Listen to each frequency and make sensitivity, drag down.
- Page 23 3. Personal Information: Use the Here you will find information about your hearing Personal Information screen to aids, a helpful User Guide for the Lucid Hearing App, store and edit your information such as address, phone number, LucidShape and support.
- Page 24 5. User Guide: This helpful screen will walk you 6. Get Help: You’re never alone with Lucid Hearing. through all the features of the Lucid Hearing App. We understand that you may occasionally have Click Next to learn how to manage programs, questions and need support with your hearing volume and more.
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Page 25: Making And Receiving Phone Calls
Making Calls 1. Open your smartphone’s dialer or select a contact you want to call. Making and Receiving Phone Calls 2. Once you’ve chosen a number or contact, your hearing aids will automatically connect to your phone. Your hearing aids offer 3. - Page 26 You can manage your call settings in Call Audio Options: your phone by following these steps: Always Hearing Aids: Audio In Hearing Devices located in settings you will always be routed to can choose how your phone and hearing aids the hearing aids by default, receive calls.
- Page 27 Making and Receiving Phone Calls Making Calls Your hearing aids offer seamless connectivity to 1. Open your smartphone’s dialer or your smartphone, allowing select a contact you want to call. you to effortlessly make 2. Once your call is initiated, your hearing aids and receive phone calls, will automatically connect to your phone.
- Page 28 To disconnect your hearing aids from calls: 1. Swipe down from the top of your home screen. 2. You will see Bluetooth icon at the top of the screen. Long press it. 3. After that you should see a list of connected devices. Press the gear icon next to your hearing aids.
- Page 29 FIND MY HEARING AID Turning on location services on your device The Find My Aid feature helps you locate your Ultra Series hearing aids if they are misplaced. You can access this feature from both the Profile and Volume screens.
- Page 30 Toggle Location Select Allow Go to Settings Tap on the Device” button for the “On”. Select App while using the and select Lucid Hearing Permissions Location App to open hearing aid you would This will open its Location like to locate.
- Page 31 You will be directed to a screen that helps you Using the Volume Screen: locate your hearing aids. Navigate to the Volume screen and access the The screen will indicate your proximity to the battery settings in the top-right corner. hearing aids, showing Nearby, Approaching,...
- Page 32 Accessing Find My Hearing Aid When NOT Connected to Bluetooth If your hearing aids are out of Bluetooth range: Getting Closer: As you approach the last known location, the app Last Known Location: will attempt to reconnect to your hearing aids. The app will display the last location where your hearing aids were connected to your phone.
- Page 33 Resp limit 68.1 dB Resp limit 86.4 dB 1.6KHz 1.6KHz • App Updates: Ensure your Lucid Hearing App is F1< 200 Hz F2>8000 Hz F1< 200 Hz F2=7296 Hz 32 dB SPA 1250, 2000, 3150 Hz HFA 1000, 1600, 2500 Hz...
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Page 34: General Instruction
Patented Lucid smart technology delivers natural sound quality that is superior to traditional “compression” hearing aid technology. Powered by Lucid hearing aids help you hear the sounds that are most important to you and ensure they are at the most understandable 0.25... - Page 35 • Keep a positive attitude. loss and the type of hearing aid you choose. Our Lucid • Communicate any issues with your hearing care Certified Hearing Specialists are committed to fitting you professional;...
- Page 36 • Only qualified accessories should be used with this • Remove batteries when hearing instruments will device. not be in use for prolonged periods of time • Take off the hearing aid at night, which should be • Do not throw or drop your instruments placed in stay dry jar (hearing aid specialist can supply), •...
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Page 37: Battery Safety Information
Battery Safety Information If your instrument is equipped with wireless capabilities HEARING AID BATTERIES ARE DANGEROUS IF SWALLOWED check first before using the hearing instrument in areas where electronics or wireless devices are restricted such Keep out of the reach of children or anyone who may as on an airplane. - Page 38 Important Notice Prospective Hearing Aid Users: Good health practice and without a hearing aid. The hearing aid evaluation will requires a person with a hearing loss to have a enable the audiologist or dispenser to select and fit a medical evaluation by a licensed physician (preferably hearing aid to your individual needs.
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Page 39: Troubleshooting Guide
Aid improperly inserted Insert hearing aids properly contact Lucid Hearing “Dead” or No Sound Microphone opening and/or sound port Clean microphone opening 1-800-785-6052 clogged with wax, moisture or debris and/or sound port assistance. - Page 40 Operating Condition: your hearing instruments are designed to Manufactured By: Distributed By: operate beyond the range of temperature comfortable to you, Sound Quest, LLC Lucid Hearing 806 Beaver Street Holding Company, LLC from very cold up to 35°C (95°F). Bristol, PA 19007 USA...
- Page 41 ® ©2025 Lucid Hearing Holding Company, LLC. Lucid Hearing, LucidShape, and Hear Better are registered trademarks of Lucid Hearing Holding Company, LLC. Apple, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC. Google Play and the Google Play logo are trademarks of Google LLC.
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