Blackberry 7285 User Manual
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Blackberry 7285 User Manual

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BlackBerry Wireless Handheld
Version 4.1
User Guide

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  • Page 1 BlackBerry Wireless Handheld Version 4.1 User Guide...
  • Page 2 Send us your comments on product documentation: https://www.blackberry.com/DocsFeedback. ©2006 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, BlackBerry, “Always On, Always Connected” and the “envelope in motion”...
  • Page 3 Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages. Certain features outlined in this document require a minimum version of BlackBerry Enterprise Server Software, BlackBerry Desktop Software, and/or BlackBerry Handheld Software and may require additional development or third-party products and/or services for access to corporate applications.

  • Page 5: Table Of Contents

    Contents Enterprise activation............................9 Email messages ..............................11 PIN messages ...............................17 SMS messages..............................19 MMS messages..............................23 Search................................... 27 Attachments ................................29 Synchronizing data ............................33 Backing up and restoring device data ......................35 Typing ................................... 37 Phone..................................41 Browser................................49 Downloading ...............................53 Contacts ................................57 Calendar................................
  • Page 6 Alarm..................................69 Calculator................................71 Bluetooth................................73 Date and time..............................75 Profiles.................................. 77 Screen display ..............................81 Language................................85 Power and battery ..............................87 Network coverage ............................. 89 SIM card ................................91 Security ................................93 Third-party program control..........................99 BrickBreaker ..............................103 Service books..............................105 Frequently asked questions..........................107 General —...
  • Page 7 Attachments — frequently asked questions ....................121 Synchronization — frequently asked questions..................125 Phone — frequently asked questions......................129 Browser — frequently asked questions......................133 Contacts — frequently asked questions ......................137 Calendar — frequently asked questions....................... 139 Bluetooth — frequently asked questions ...................... 141 Security —...

  • Page 9: Enterprise Activation

    Activation might appear on the Home screen. Click administrator. Enterprise Activation to check the activation status. If you do not have access to a BlackBerry Enterprise If Enterprise Activation does not appear on the Home Server version 4.0 or later, see the printed...
  • Page 10 User Guide...

  • Page 11: Email Messages

    Email messages Open messages Note: If your BlackBerry® device is integrated with more Send email messages than one email account, you might be able to open Save draft messages messages from the message list for a specific email account. Add multiple contacts to a message...

  • Page 12: Manage Messages

    To remove the original message from a reply, click the trackwheel. Click Delete Original Text. Resend sent messages If your BlackBerry® device is integrated with more To change the text in a sent message and resend it, in than one email account, you might be able to manage the open message, click the trackwheel.
  • Page 13 5. Click Save. Related topic Note: You can also add an auto signature in the BlackBerry Reconcile deleted messages (See page 33.) Desktop Software. If you use the BlackBerry Internet Service™, log in to your account using a desktop Mark messages as opened or browser to add an auto signature.
  • Page 14 From or Sent to fields. About out-of-office replies (See page 14.) You can also use the BlackBerry Desktop Software to create filters. If you use the BlackBerry Internet About filters Service™, log in to your account using a desktop You can create filters to specify which email messages browser to create filters.
  • Page 15 BlackBerry® device. • To delete the filter, click a filter. Click Delete. You can also use the BlackBerry Desktop Software to specify folder redirection settings. If you use the Create filters quickly BlackBerry Internet Service™, log in to your account...
  • Page 16 User Guide • To display counts for unread messages, select To view received messages or call logs for incoming Unread. phone calls, in a messages list, press the Alt key + I. To view voice mail messages, in a messages list, press •...

  • Page 17: Pin Messages

    A personal identification number (PIN) uniquely identifies each BlackBerry® device on the network. If Manage PIN messages you know the PIN of another BlackBerry device user, Open a message. Click the trackwheel. Click one of you can send a PIN message to that person. PIN...
  • Page 18 User Guide Note: To remove the original message from a reply, click the trackwheel. Click Delete Original Text.

  • Page 19: Sms Messages

    Find your SMS number Send SMS messages In the phone, the My Number field displays your phone number. If your BlackBerry® device is enabled Add contacts to an SMS message for SMS, this number is also your SMS number. Save draft messages...
  • Page 20 User Guide 5. Type the SMS-compatible phone number. Note: To remove previous SMS messages from a reply 6. Click the trackwheel. message, click the trackwheel. Click Remove History. 7. Click Continue. 8. Type a message. Resend sent SMS messages 9. Click the trackwheel. To resend an SMS message to the same contact, in the 10.
  • Page 21 4: SMS messages Manage cell broadcast channels In the device options, click Advanced Options. Click Cell Broadcast. Click a channel in the list. Perform one of the following actions: • To receive messages from a channel, click Add Channel. • To set a name for the selected channel, click Set Nickname.
  • Page 22 User Guide...

  • Page 23: Mms Messages

    Send MMS messages from the browser, pictures list, or In the phone, the My Number field displays your calendar phone number. If your BlackBerry® device is enabled for MMS, this number is also your MMS number. Save draft messages Add multiple contacts to a message...

  • Page 24: Manage Mms Message Attachments

    User Guide 11. Click Attach Address, Attach Appointment, 3. Set the Confirm Delivery and Confirm Read Attach Picture, or Attach Audio. fields. 12. Click a contact, appointment, image, or audio file. 4. Click the trackwheel. 13. Click Continue. 5. Click Save. 14.
  • Page 25 5: MMS messages Notes: When you reply to an MMS message, the previous message is not included. You cannot edit the content of an MMS message that you forward. You can only forward an MMS message if the content is not copyright protected. Additional options might also be available if the message contains .smil content.
  • Page 26 User Guide...

  • Page 27: Search

    (PIM) items, such as tasks, memos, contacts, and calendar entries, Recall searches on your BlackBerry® device. You can also manage PIM items from the search results list. To view your saved searches, in a messages list, click the trackwheel.

  • Page 28: Search Shortcuts

    Recipient. PIM items. Note: Related topic If your BlackBerry® device is integrated with more How do I search for text in a file attachment? (See than one email account, you might be able to start a page 122.) search from the message list for a specific email account.

  • Page 29: Attachments

    Examples of embedded content include tables, images, If your device is integrated with an account that uses footnotes, text boxes, or comments. BlackBerry Enterprise Server™ version 4.1 or later, you can view .wmf files on your device. View tables in attachments In a messages list, a paper clip icon appears beside messages with attachments.

  • Page 30: View Presentations

    User Guide View attachment information To zoom into or out of an image, click the trackwheel. Click Zoom In or Zoom Out. To view the size, author, publication date, and other To zoom to the original image size, click the information about the attachment, open the trackwheel.
  • Page 31 V. Select a worksheet. Press the You can only navigate presentation attachments if Enter key. your BlackBerry® device is integrated with an account To change the column size, press W. that uses BlackBerry Enterprise Server™ version 4.1 or To turn on or turn off column and row labels, press H.
  • Page 32 User Guide To move between presentation views, in a presentation, press M.

  • Page 33: Synchronizing Data

    If you turn on email reconciliation, any messages that To set how deleted messages are reconciled between you file or delete on your BlackBerry® device should your BlackBerry® device and desktop email program, also be filed or deleted in your desktop email program.
  • Page 34 You can turn wireless PIM synchronization on and off using the device. If your device is integrated with an account that uses BlackBerry Enterprise Server™ version 2.1 or later and wireless calendar synchronization is enabled, calendar entries should be synchronized over the wireless network.

  • Page 35: Backing Up And Restoring Device Data

    (PIM) synchronization or wireless email reconciliation is not backed up. If you are using the BlackBerry Desktop Software with your device, you can back up and restore your device data using the Backup and Restore tool. See the...
  • Page 36 User Guide...

  • Page 37: Typing

    AutoText to correct spelling and to replace 9. Click Save. abbreviations with complete words. Your BlackBerry® device has built-in AutoText entries Related topic that correct common mistakes. For example, AutoText What is the Insert Macro menu item? (See page 38.) changes hte to the.

  • Page 38: Cut Or Copy Text

    User Guide Turn off AutoText for SMS messages To type an accented or special character, hold the letter key and roll the trackwheel. In the device options, click SMS. Set the Disable To turn on CAP lock, press the Alt key + the Right Shift AutoText field to Yes.
  • Page 39 10: Typing Note: Depending on your theme, a programs list might be available. If your theme uses a programs list, shortcuts can be used in the programs list, even if the Dial From Home Screen field is set to Yes.
  • Page 40 User Guide...

  • Page 41: Phone

    Set corporate extension dialing You should be able to make emergency calls even if Set voice mail options your BlackBerry® device is locked or the SIM card is Set the TTY option not inserted. If your device is not connected to the...

  • Page 42: Answer Calls

    User Guide Answer calls To make an emergency call, perform one of the following actions: To answer a call, click Answer. If you do not want to • Unlocked keyboard or device: In the phone, type answer a call, click Ignore. the emergency number.

  • Page 43: Conference Call

    2. Click View Speed Dial List. When you type a letter in a phone number, your 3. Click an unassigned key. BlackBerry® device dials the number that is associated 4. Click New Speed Dial. with the letter on a conventional phone keypad.

  • Page 44: Block Calls

    User Guide • To assign the contact to a different speed dial key, • To delete call log notes, in the open call log, click click Move. Roll the trackwheel to move the the trackwheel. Click Edit Notes. Click the contact.
  • Page 45 11: Phone Delete call forwarding phone 4. Click Change Number. numbers 5. Click a forwarding phone number. On the Call Forwarding screen, click the current call 6. Click the trackwheel. forwarding number. Click Edit Numbers. Click a phone 7. Click Save. number.
  • Page 46 You can use text telephone (TTY) to make calls to, and Set corporate extension dialing receive calls from, other TTY devices. If you connect your BlackBerry® device to a TTY device, calls that you In the phone options, click Smart Dialing. receive on your device are converted to text.

  • Page 47: Reset Call Timers

    11: Phone Set the default call volume 4. Type the PIN2 code provided by your service provider. In the phone options, click General Options. Set the 5. Click the trackwheel. Default Call Volume field. Click the trackwheel. Click Save. 6. Type a name and a phone number. 7.
  • Page 48 User Guide To show the last number that you typed, press the Space key + the Enter key. Press the Enter key again to dial the number. To call your voice mail access number, hold 1. To type letters in phone numbers, hold the Alt key and type letters.

  • Page 49: Browser

    Browser About the browser Use the BlackBerry Browser to view HTML web pages. If your device is integrated with an account that uses Go to web pages the BlackBerry Enterprise Server™, the BlackBerry Use the browser Browser also enables you to view your corporate intranet.

  • Page 50: View Images

    User Guide Navigate images To stop loading a web page, click the trackwheel. Click Stop. To pan horizontally across an image, hold the Alt key To view the previous web page in the history, click the and roll the trackwheel. trackwheel.

  • Page 51: Create Bookmarks

    View files Note: To send a web page address in a message, on the web If your BlackBerry® device is integrated with an page, click the trackwheel. Click Send Address. Type account that uses BlackBerry Enterprise Server™ an email address or a contact name. Send the version 4.1 or later, you can view .doc, .pdf, .ppt, .txt,...

  • Page 52: Browser Shortcuts

    To view all images, press Q. Related topic To open the browser options, press O. How do I set BlackBerry Browser security options? (See To move down a page, press the Space key. page 135.) To move up a page, press the Shift key + the Space key.

  • Page 53: Downloading

    Manage ring tones (See page 77.) To view a list of programs that are currently loaded on About profiles (See page 77.) your BlackBerry® device, in the device options, click Legal notice (See page 147.) Advanced Options. Click Applications. To view details for a third-party program, on the Applications screen, click the program.
  • Page 54 You can turn on browser push for your WAP Browser, your BlackBerry Browser, or both browser types. You Why can’t I load new programs onto my device? can also set which hosts provide this information to Why did a new program appear on my device? you.
  • Page 55 13: Downloading Can I listen to a ring tone before I download it? Yes. On a web page, click a ring tone link. Click Get Link. To preview the ring tone, click Play. To stop listening to the ring tone, click Stop.
  • Page 56 User Guide...

  • Page 57: Contacts

    Contacts Manage contacts Add contacts Manage contacts Click a contact. Click one of the following menu items: • View Create mailing lists • Edit Manage mailing lists • Delete Manage contacts in mailing lists Add a phone tune for a contact Related topic Create categories Share your address book with a paired Bluetooth-...

  • Page 58: About Categories

    IBM® Lotus Notes® as your desktop email program, you can apply more than one category to a Note: task on your BlackBerry® device, but only one When you delete members from a group or delete a category synchronizes with the task in your desktop group, the contacts remain in the address book.
  • Page 59 About remote address book search 6. Click Save. To find and add contacts from your company address book, your BlackBerry® device must be integrated with an account that uses BlackBerry Enterprise Server™ Sort contacts, tasks, or memos by version 3.5 or later for Microsoft® Exchange, category BlackBerry Enterprise Server version 2.2 or later for...
  • Page 60 User Guide • To add a contact to your address book, click Add. • To add all the contacts found during the search, click Add All. • To view information for a contact, click View. • To delete a contact from the search results, click Delete.

  • Page 61: Calendar

    5. Click the trackwheel. About the calendar 6. Click Save. In the BlackBerry® device calendar, you can view your appointments and meetings in one of four views. Day, Notes: Week, and Month views show all your appointments for If your appointment recurs, perform the following the selected time period.
  • Page 62 In the calendar options, set the Default Reminder Space key. field to the amount of time before the appointment that the BlackBerry® device should remind you. The Related topics default is 15 minutes. Change the default reminder time for appointments and meetings (See page 62.)

  • Page 63: Calendar Shortcuts

    15: Calendar To delete an appointment or meeting, click the To move to the next day, week, or month, press the appointment or meeting. Click Delete. Space key. To move to the previous day, week, or month, press the Shift key + the Space key. Respond to meeting invitations To move the cursor horizontally in Week view, hold the In an open meeting invitation, click the trackwheel.
  • Page 64 User Guide...

  • Page 65: Tasks

    Tasks Create tasks In the Days field, set the days on which the weekly task should recur. To select a day, press the Enter key. Manage tasks Change task status Manage tasks Create categories Click a task. Click one of the following menu items: Apply categories to contacts, tasks, or memos •...
  • Page 66 User Guide...

  • Page 67: Memos

    Memos Write memos Can I clear all the categories that apply to a contact, task, or memo? Manage memos How do I know how many contacts, calendar entries, Create categories tasks, or memos I have saved? Apply categories to contacts, tasks, or memos Sort contacts, tasks, or memos by category Delete categories Search for PIM items...
  • Page 68 User Guide...

  • Page 69: Alarm

    Alarm Set the alarm How do I change the alarm volume? Silence the alarm What is the escalating volume level? Turn off the alarm Why didn’t my alarm notify me on a Alarm — frequently asked questions Saturday or Sunday? In the alarm, verify that the Active on Weekends field Set the alarm is set to Yes.
  • Page 70 User Guide...

  • Page 71: Calculator

    Calculator Calculator shortcuts Use the calculator memory Copy and paste calculations To add, press I. To subtract, press U. Convert measurements To multiply, press A. Calculator shortcuts To divide, press G. To clear the screen, press Y. Use the calculator memory To clear the last entry, press T.
  • Page 72 User Guide...

  • Page 73: Bluetooth

    Bluetooth-enabled devices After you pair with a Bluetooth-enabled device, you Use Bluetooth wireless technology during a call can set your BlackBerry device to connect with that Share your address book with a paired Bluetooth- Bluetooth-enabled device without prompting you. enabled device Bluetooth —...
  • Page 74 Edit the paired Bluetooth-enabled device name. Transfer field, perform one of the following actions: • Set whether the paired Bluetooth-enabled device • To share all the contacts in your BlackBerry® can connect with your BlackBerry® device without device address book, select All Entries. prompting. •...

  • Page 75: Date And Time

    Date/Time Source field to BlackBerry. If you have set the Date/Time Source field to Network Set the date and time or BlackBerry, you can update the time. On the Date/ Time screen, click the trackwheel. Click Update Time. In the device options, click Date/Time.
  • Page 76 User Guide...

  • Page 77: Profiles

    Manage notification profiles profile that specifies which sounds to use, whether to Click a profile. Click one of the following menu items: notify you when the BlackBerry® device is in or out of • Edit the holster, and what volume level to use. You can use different sounds for each type of item.
  • Page 78 In the profiles list, click a profile exception. Perform one of the following actions: The BlackBerry® device has a preset profile exception for important calls. You can add contacts to this profile • To edit a profile exception, click Edit.

  • Page 79: Silence Your Device

    Silence your device For phone calls, the number of times that the BlackBerry® device sounds or vibrates is not To silence your BlackBerry® device, in the profiles list, determined by the number of beeps that you set in select the Quiet profile.

  • Page 80: During A Call

    Yes. In the profiles list, click a profile. Click Edit. Click an item. Click Edit. Set the Notify me during calls field to Yes. Note: Depending on your BlackBerry® device, you might not be able to set the Notify me during calls field for all items.

  • Page 81: Screen Display

    Set the Home screen background image To set how long backlighting stays on if you do not use Download background images your BlackBerry® device, in the device options, click Screen/Keyboard. Set the Backlight Timeout field. Set the font Click the trackwheel. Click Save.
  • Page 82 Depending on your service provider, you might be able Home screen and does not use a programs list, you to set a theme on your BlackBerry® device that can organize icons from the Home screen: changes how items such as programs, indicators, •...
  • Page 83 23: Screen display • To hide an icon, select the icon. Hold the Alt key and click the trackwheel. Click Hide Application. • To show a hidden icon, hold the Alt key and click the trackwheel. Click Show All. Hold the Alt key and click an unavailable icon.
  • Page 84 User Guide...

  • Page 85: Language

    Set the display language correctly on my device? Set the input language If your BlackBerry® device is integrated with the Add or remove a display language BlackBerry Enterprise Server™ and the BlackBerry Why do some characters not appear correctly on my...
  • Page 86 User Guide...

  • Page 87: Power And Battery

    7. Click Save. About power off and reminders Related topic If you turn off your BlackBerry® device by pressing the Power button, or by clicking Turn Power Off on the About power off and reminders (See page 87.) Home screen and selecting Turn Off, your device...

  • Page 88: Reset The Device

    User Guide Reset the device Remove and reinsert the battery.

  • Page 89: Network Coverage

    Network coverage Connect to the wireless network Your BlackBerry® device attempts to connect to a preferred network based on the order in which the Add networks to the preferred network list networks appear in your preferred network list. If no...

  • Page 90: Preferred Network List

    Related topic traveling? About the preferred network list (See page 89.) In most cases, your BlackBerry® device automatically roams to an appropriate network. Scan for networks to add to the If you have a preferred network list, your device scans preferred network list first for networks in the list.

  • Page 91: Sim Card

    SIM card. The SIM If you attempt to copy a SIM card contact with a card phone book is different from the BlackBerry® phone number that matches that of a contact that is device address book. If you use a different SIM card in...

  • Page 92: Change The Sim Card Pin Code

    If you change SIM cards, any SMS messages that are saved on the new SIM card are imported to your BlackBerry® device, and then they are removed from the SIM card. Set SIM card security In the device options, click Advanced Options.

  • Page 93: Security

    About the device password In the device options, click Security Options. If you type your BlackBerry® device password incorrectly five times, you must type blackberry before 2. Click General Settings. you can continue. The next time that you type your 3.

  • Page 94: Lock And Unlock The Device

    Lock and unlock the keyboard Related topics About the device password (See page 93.) To lock the BlackBerry® device keyboard, on the Home screen, click Keyboard Lock. Turn off the device password (See page 94.) To unlock the keyboard, double-click the trackwheel.

  • Page 95: About Encryption Keys

    About encryption keys on the BlackBerry® device. While the password is Encryption keys are used if your BlackBerry® device is copied on the clipboard, it is not encrypted. integrated with an account that uses the BlackBerry Enterprise Server™...

  • Page 96: Verify Security Software

    The security self tests program is designed to verify In the password keeper, click a password. Click one of that security software is implemented properly on the following menu items: your BlackBerry® device. The tests should run automatically when your device restarts. • View •...

  • Page 97: Set Owner Information

    28: Security Set owner information In the device options, click Owner. Type your contact information. Click the trackwheel. Click Save. Note: Owner information appears on the screen when you lock your BlackBerry® device.
  • Page 98 User Guide...

  • Page 99: Third-Party Program Control

    Set permissions for third-party programs You can set whether third-party programs on your Control external connections BlackBerry® device can use data or connections from Control connections with the device other programs. For example, a third-party program might use data from personal information...

  • Page 100: Control External Connections

    Setting permissions for third party programs can significantly affect the operation of third-party Related topics programs on your BlackBerry® device. If you are About permissions for third-party programs (See page unsure about how changing these settings might 99.)
  • Page 101 (PIM) items, such as tasks, memos, contacts, communicate with other programs on your and calendar entries, set the PIM field. BlackBerry® device, such as the device • To control whether third-party programs can runtime store, persistent store, and global e access the key store, set the Key Store field.
  • Page 102 User Guide...

  • Page 103: Brickbreaker

    BrickBreaker About BrickBreaker • Bomb destroys the next brick that you hit and damages nearby bricks. BrickBreaker scoring • Life gives you an additional life. How do I set the speed of the paddle? How do I accelerate the paddle? BrickBreaker scoring Can I change the volume for the game? •...
  • Page 104 User Guide Can I submit my scores to the BrickBreaker high score web site? Yes. In the BrickBreaker options, type a user name and password. If you beat your previous high score, you can submit your name and score to the public high score web site.

  • Page 105: Service Books

    Receive new service books Service books arrive on your BlackBerry® device in one of the following ways: • over the wireless network from your service provider or system administrator •...
  • Page 106 User Guide...

  • Page 107: Frequently Asked Questions

    Frequently asked questions General — frequently asked questions Email and PIN messages — frequently asked questions SMS messages — frequently asked questions MMS messages — frequently asked questions Attachments — frequently asked questions Synchronization — frequently asked questions Typing — frequently asked questions Phone —...
  • Page 108 User Guide...

  • Page 109: General - Frequently Asked Questions

    About. To return to the device options, press the Escape button twice. Why is there a flashing light on my device? The notification LED on the top of your BlackBerry® device flashes different colors to indicate various states.
  • Page 110 User Guide...

  • Page 111: Email And Pin Messages - Frequently Asked Questions

    Email and PIN messages — frequently asked questions How do I compose an email or PIN message from the How do I change how long messages and phone call To screen? logs remain in a messages list? Why can’t I send messages? How do I restrict the types of email messages that are sent to my device? Why can’t I receive messages?
  • Page 112 Yes, provided that you are not in a wireless coverage area or that your BlackBerry® device is not connected Why can’t I receive messages? to the wireless network. If a clock icon appears beside...
  • Page 113 You must perform an initial email reconciliation with phone numbers, web sites, and email addresses. When the BlackBerry Desktop Software so that the folders in you receive a message that contains a link, click the your desktop email program appear on your device.
  • Page 114 Messages When you make or receive a call, the BlackBerry® that you delete on your device are also deleted in your device creates a call log that contains information desktop email program.
  • Page 115 You cannot add, edit, or delete folders from your the messages options, click Email Filters. In the From BlackBerry® device. To add, edit, or delete a folder, field, specify part of the sender's address and use an change it in your desktop email program and reconcile asterisk (*) in place of the remaining part.
  • Page 116 User Guide messages from the main messages list? Yes. If your BlackBerry® device is integrated with more than one email account, you might be able to set which email account is used by default when you send messages from the main messages list. In the device options, click Advanced Options.

  • Page 117: Sms Messages - Frequently Asked Questions

    Yes. In the messages options, click General Options. Verify that you are in a wireless coverage area and Set the Hide Sent Messages field to Yes. that your BlackBerry® device is connected to the wireless network. See the printed documentation that Notes:...
  • Page 118 User Guide Why were some of my messages deleted from the device? If your BlackBerry® device memory is full, your device deletes the oldest messages from the messages list to accommodate new ones. It does not delete saved messages. Why aren’t all the SMS options...

  • Page 119: Mms Messages - Frequently Asked Questions

    Can I view the size of my MMS the Multimedia Reception field. messages before I send them? To set when your BlackBerry device receives MMS messages, set the Automatic Retrieval field. Yes. In the open message, click the trackwheel. Click...
  • Page 120 User Guide...

  • Page 121: Attachments - Frequently Asked Questions

    Why do some characters not appear correctly on my integrated with an account that uses BlackBerry device? Enterprise Server version 4.0 or later or the BlackBerry Internet Service. Can I view file attachments on my Contact your system administrator or service provider for more information.

  • Page 122: Spreadsheet Attachments

    Column Width field to Large. To view the text on your BlackBerry® device, verify that you are in a wireless coverage area and that your device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.

  • Page 123: Document Attachments

    37: Attachments — frequently asked questions What does skipped content mean? The skipped content bar appears in a document attachment when more content is available, but it has not been retrieved. To retrieve skipped content, click the skipped content bar. Click More. Can I view tracked changes in document attachments? Depending on the document type, you might be able...
  • Page 124 User Guide...

  • Page 125: Synchronization - Frequently Asked Questions

    Why do some characters in my desktop calendar not wireless network? appear correctly after synchronization? Yes. If your BlackBerry® device is integrated with an Why are some of my email messages not reconciling account that uses BlackBerry Enterprise Server™ over the wireless network? version 4.0 or later, verify that wireless...
  • Page 126 Click Reconcile If you use the BlackBerry Desktop Software to turn on Now. wireless calendar synchronization, you can adjust the calendar conflict resolution settings in the BlackBerry Desktop Software.
  • Page 127 Yes. In the messages options, click Email Reconciliation. Click the trackwheel. Click Purge Deleted Items. Click Yes. To use this feature, your BlackBerry® device must be integrated with an account that uses BlackBerry Enterprise Server™ version 3.6 or later for Microsoft®...
  • Page 128 User Guide...

  • Page 129: Phone - Frequently Asked Questions

    Can I use the phone when the device phone? or keyboard is locked? Why isn’t the ring tone being played the number of The BlackBerry® device is designed to enable you to times that I have set? make emergency calls when your device or keyboard is locked.
  • Page 130 User Guide Can I block calls? See “Make emergency calls” on page 41 for more information. Yes, if your service provider plan includes call barring If your device is integrated with a corporate email and your SIM card is provisioned for the service. Your account, you might be able to make other phone calls service provider also must provide you with a default when your device is locked.

  • Page 131: Answering Or Ending Calls

    SIM card is provisioned for the service. Contact your service provider for more information. If you use a holster with your BlackBerry® device, you can set how calls are handled when you insert or remove your device from the holster.
  • Page 132 User Guide...

  • Page 133: Browser - Frequently Asked Questions

    Can I use the BlackBerry Browser? How do I select images and text on a web page? Yes, if your BlackBerry® device is integrated with an What is the Available Offline check box that appears account that uses BlackBerry Enterprise Server™...
  • Page 134 If you select the Available Offline check box, you can page address. Save the changes. view a web page when your BlackBerry® device is not connected to the wireless network or when you are Depending on your service provider, you might not be outside a wireless coverage area.

  • Page 135: Security Options

    To apply TLS to the connection between the How do I change which browser BlackBerry Enterprise Server and a web server, set the opens when I click a link in an open TLS Default field to Proxy. Set the Allow HTTPS message? Redirections field to Yes.
  • Page 136 User Guide To set whether you are prompted about server security issues, set the fields in the Server Authentication section. If you set a field to No, connections should be prevented if a server security issue occurs. To set whether you are prompted about client security issues, set the fields in the Client Authentication section.

  • Page 137: Contacts - Frequently Asked Questions

    What are the User 1, User 2, User 3, and User 4 fields information about your contacts, such as spouse name on the New Address screen? or nickname. You can set up your BlackBerry® Desktop Why does the Add Custom Phone Tune option not Software to synchronize with these custom fields in appear? your desktop email program.
  • Page 138 User Guide How do I change the volume level for the custom phone tune? Custom phone tunes are based on the active notification profile. When you add a custom phone tune from the address book, the volume for the tune matches the volume that is set in the active notification profile.

  • Page 139: Calendar - Frequently Asked Questions

    Calendar — frequently asked questions How do I expand the number of hours Can I synchronize PIM items over the wireless network? that are shown in the calendar? Are there any restrictions for using the calendar with In the calendar options, set the Start Of Day and End Lotus Notes? Of Day fields.

  • Page 140: Calendar Reminders

    How do I change how long appointments remain in the device calendar? To change the number of days that your BlackBerry® device keeps appointments in the calendar, in the calendar options, set the Keep Appointments field. Appointments in your device calendar that are older than the number of days that you specify in the Keep Appointments field are deleted from your device.

  • Page 141: Bluetooth - Frequently Asked Questions

    Bluetooth — frequently asked questions How do I connect my BlackBerry device with another See the BlackBerry Desktop Software Online Help for Bluetooth-enabled device? more information about connecting your device to your computer using a Bluetooth wireless connection. How do I connect my BlackBerry device with my...
  • Page 142 You can only connect to a Bluetooth®-enabled device without being prompted if the Bluetooth-enabled device is paired with your BlackBerry® device. In the paired Bluetooth-enabled devices list, click a paired Bluetooth-enabled device. Click Device Properties. Set the Trusted field to Yes.

  • Page 143: Security - Frequently Asked Questions

    Why do additional security features appear in the from my device? device options? If your BlackBerry® device is integrated with an How do I specify the criteria for random passwords account that uses BlackBerry Enterprise Server version that are generated in the password keeper? 4.0 or later, you can regenerate encryption keys from...

  • Page 144: Password Keeper

    User Guide How do I specify the criteria for random passwords that are generated in the password keeper? In the password keeper options, set the password length and specify whether randomly generated passwords must contain letters, numbers, or symbols. How do I prevent passwords from appearing on the screen in the password keeper? In the password keeper options, set the Show...

  • Page 145: Shortcuts

    Shortcuts Home screen shortcuts To show a hidden icon on the Home screen, hold the Alt key and click the trackwheel. Click Show All. Hold Options and fields shortcuts the Alt key and click a crossed-out icon. Click Hide Navigating screens shortcuts Application.

  • Page 146: Editing Text Shortcuts

    User Guide Options and fields shortcuts To cut the selected text, press the Shift key + the Backspace/Delete key. To select a check box, press the Space key. To clear a To copy the selected text, press the Alt key and click check box, press the Space key again.

  • Page 147: Legal Notice

    Legal notice © 2006 Research In Motion Limited. All rights The BlackBerry handheld and/or associated software reserved. The BlackBerry and RIM families of related are protected by copyright, international treaties, and marks, images and symbols are the exclusive various patents, including one or more of the following U.S.
  • Page 148 User Guide INDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS. This document might contain references to third-party sources of information and/or third-party web sites (“Third-Party Information”).

  • Page 149: Index

    Index about, 29, 31 adding, 12 opening, 31 addresses image, 50 accepting link, 50 meeting invitations, 63 web page, 50 service books, 105 alarm accessibility, default volume , 46 frequently asked questions, 69 activation, enterprise notification, 69 adding reminders and power off, 87 auto signature, 13 setting, 69 call forwarding number, 45...
  • Page 150 73 about, 54 radio icon, 141 notification options, 54 removing paired devices, 74 turning on, 54 setting BlackBerry device name, 74 trusted device, 74, 142 book icon, See service books bookmarks cache, browser , 52 adding folders, 52...
  • Page 151 changing default reminder length, 62 requirements for using, 131 changing first day of week, 139 setting, 45 changing views, 61 calls default view, 61 alternating between, 42 dismissing all reminders, 140 answering, 42 expanding hours shown, 139 default volume, 46 frequently asked questions, 139 dialing using letters, 43 navigating, 139...
  • Page 152 User Guide call blocking password, 44 frequently asked questions, 137 contacts in profile exceptions, 78 managing remote search results, 59 custom fields, 137 number of, 138 default calendar reminders, 62 searching in remote address book, 59 device password, 93 SIM card, 91 email message recipients, 12 sorting, 137 email messages, 12...
  • Page 153 custom notification, See profile exceptions; custom SMS messages, 20 phone tunes speed dial numbers, 43 custom phone tunes tasks, 65 about, 58 themes, 82 adding, 58 third-party programs, 53 mute, 79 using email reconciliation, 33 volume, 138 See also removing See also profile exceptions;...
  • Page 154 User Guide downloading sending, 11 frequently asked questions, 54 setting importance, 12 images, 82 stop from sending, 112 previewing ring tones, 55 viewing filed, 13 programs, 53 viewing longer subject line, 114 ring tones, 53 See also messages themes, 82 email reconciliation draft messages, saving about, 33...
  • Page 155 viewing spreadsheet cells, 122 SMS messages, 20 See also attachments; address book frequently asked questions attachments; images alarm, 69 filing messages automatic wireless backup, 35 , 12, 113 filters Bluetooth, 141 about, 14 browser, 133 adding multiple contacts, 14 calendar, 139 based on sender, 15 contacts, 137 based on subject, 15...
  • Page 156 User Guide images sending from browser, 50 address, 50 using, 113 copying addresses, 50 loading programs , 54 deleting, 51 locking downloading, 82 device, 94 increasing detail in, 30 keyboard, 94 navigating, 50 logging calls , 44 opening, 51 panning, 30, 50 rotating, 30, 50 mailing lists saving, 51...
  • Page 157 number of, 138 sending, 23 sorting by category, 59 sending from browser, 24 synchronizing, 33 vCalendar attachments, 24 viewing, 67 vCard attachments, 24 writing, 67 viewing, 23 messages viewing size, 119 changing, 12 See also messages deleting, 114, 118 moving deleting multiple, 13 bookmarks, 52 different icons, 113...
  • Page 158 User Guide address book attachments, 31 phone appointments, 62 alternate between calls, 42 email messages, 11 assigning speed dial, 43 embedded content in attachments, 29 blocking calls, 44 file attachments, 29 Bluetooth, 74 images, 51 call waiting, 45 meetings, 62 calling corporations, 46 messages from different accounts, 11 changing display of phone number, 131...
  • Page 159 PIN, finding protecting, device content , 17 , 94 power about, 87 turning off, 87 recalling saved searches , 27 turning off automatically, 87 recipient, searching by , 28 turning on automatically, 87 recurring appointments, See appointments preferred network list, See network list recurring meetings, See meetings presentations redirecting email messages...
  • Page 160 User Guide resetting editing saved, 27 call timers, 47 recalling saved, 27 device, 88 saving, 27 restoring viewing last, 28 about, 35 viewing saved, 27 deleted service books, 105 searching device, 143 about, 27 device data, 35 by recipient, 28 ring tones by sender, 28 adding, 53...
  • Page 161 WTLS, 52 search criteria, 27 selecting wireless network SIM card security, 92 , 90 sender theme, 82 creating filters using, 15 TLS, 135 searching by, 28 TTY, 46 sending voice mail options, 46 address book attachments, 12 WTLS, 135 email messages, 11 See also editing;...
  • Page 162 User Guide smart dialing creating filters using, 15 about, 45 searching by, 28 corporate extension dialing, 46 viewing more of, 114 default area code, 45 subscriber information module card, See SIM card switching programs default country code, 45 , 145 smartcase, definition synchronization , 37...
  • Page 163 connections on the device, 101 CAP lock, 38 data transmissions, 99 copy text, 38 external connections, 100 cut text, 38 permissions, 100 frequently asked questions, 38 personal information, 101 Home screen shortcuts, 38 setting permissions for, 99 NUM lock, 38 timers, resetting paste text, 38 , 47...
  • Page 164 User Guide terms of last search, 28 viewing files from, 51 See also opening; showing viewing home page, 50 voice mail viewing images, 50 checking, 42 viewing next and previous, 50 setting options, 46 See also browser volume wireless adjusting for phone, 42 backup, 35 alarm, 69 email reconciliation, 33...

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