Frequently Asked Questions - Blackberry 7130G - RETAIL GETTING STARTED GUIDE FROM T-MOBILE INTERNATIONAL Getting Started Manual

Frequently asked questions

Why does my device not turn on?
The power might be off. Press the Power button.
The battery might not be charged. See "Charge
the battery" on page 6 for more information.
Why does my device not charge?
A connection might not be complete. Check that
all cables and plugs are fully inserted into ports
and power outlets. See "Charge the battery" on
page 6 for more information.
The battery might not be inserted properly. Turn
off your device and then remove and reinsert the
battery. Verify that the connectors on the battery
align with the connectors on your device. See
"Insert the battery" on page 5 for more
information.
If you connect your device to the computer to
charge, verify that the computer is turned on. If
you connect your device to the computer using a
USB hub, the hub must be self powered to provide
enough power to charge your device.
Can I charge my device by connecting it to my
computer?
If you have installed the BlackBerry Desktop
Software or the BlackBerry Device Manager on
your computer, you can connect your device to the
computer to charge the battery.
1. Verify that the computer is turned on.
2. Connect the smaller end of the USB cable to
your device.
3. Connect the larger end of the USB cable to
an available USB port on your computer.
Note: To find more help with connecting your
device to the computer, in the desktop software,
click Help to view the BlackBerry Desktop
Software Online Help.
Why can I not send or receive email messages?
Verify that your device is connected to the
wireless network. See "Connect to the wireless
network" on page 6 for more information.
Verify that you have associated your device with a
supported email address. See "Setting up for
email using the T-Mobile Instant Email Service
with BlackBerry" on page 7 for more information.
If you are using T-Mobile Instant Email Service
with BlackBerry, see the BlackBerry Internet
Service Online Help for more information about
email message troubleshooting.
If you continue to be unable to send and receive
messages, reset your device by removing and
reinserting the battery.
Note: To find more information about sending and
receiving email messages, in a messages list, click
the trackwheel. Click Help > Email Messages.
How do I clean the screen?
Clean the screen and device using only a soft dry
cloth. Do not use liquid, aerosol cleaners, or
solvents on or near your device. Disconnect any
cables from your computer and unplug any
charging accessories from the electrical outlet
before cleaning.
Note: See the Safety and Product Information
Booklet on the BlackBerry User Tools CD for more
information about caring for your device.
Where can I buy accessories for my device?
You can buy approved accessories for your device
online at:
www.shopblackberry.com
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