Download Print this page

Advertisement

Quick Links

DT0001, DT0002, DT0007, DT0008, DT0009
Troubleshootings
DT0001: 3 in 1
DT0002: 4 in 1
DT0007: 6 in 1
DT0008: 5 in 1
DT0009: 7 in 1
1. I could not get 4K@60Hz resolution.
1.1 Confirm your host supports DP1.4 Alt Mode.
The USB C Hub supports max 4K@60Hz resolution. But please note that 4K@60Hz is
only available for laptop DP1.4 Alt Mode enabled. If your host just supports DP1.2 Alt
Mode, it will only output max 4K@30Hz.
Here are some exact model of laptops that supports DP1.4 Alt Mode for your reference:
Apple Devices
Mac Pro (2019) with MPX Module GPUs
MacBook Pro 15" (2018 and later)

Advertisement

loading
Need help?

Need help?

Do you have a question about the DT0001 and is the answer not in the manual?

Questions and answers

Summary of Contents for DOCKTECK DT0001

  • Page 1 DT0001, DT0002, DT0007, DT0008, DT0009 Troubleshootings DT0001: 3 in 1 DT0002: 4 in 1 DT0007: 6 in 1 DT0008: 5 in 1 DT0009: 7 in 1 1. I could not get 4K@60Hz resolution. 1.1 Confirm your host supports DP1.4 Alt Mode.
  • Page 2 MacBook Pro 16” (2019) iMac 21.5” (2019) iMac 27” (2019) iPad Pro 2020 / 2018 Any Mac model with Thunderbolt 3 ports paired with Blackmagic eGPU or Blackmagic eGPU pro Windows Devices Acer Predator Triton 500 15.6”/ Triton 900 17.3”/ Helios 700 17.3” ASUS ROG G703 17.3”/ Zephyrus S GX701 17.3”/ Zephyrus S GX531 15.6”/ Mothership 17.3”...
  • Page 3 2. My HDMI monitor could not work. You can check the following steps to make it. 2.1 Confirm your laptops or smart phones support Type-C DP alt mode function. Here is a list about the Type-C hosts supporting Type-C DP alt mode for your reference. https://en.wikipedia.org/wiki/USB-C#Video_output (This link was just for your reference, it may be changed by Wikipedia or other unknown reasons.
  • Page 4 reduce your external monitor or TV’s resolution to 1080P or lower resolution to check if it works or not. 3. It does not work for Nintendo Switch. Yes, our USB-C hub is NOT compatible with Nintendo Switch and does NOT support Samsung Dex.
  • Page 5 , then if the adapter can work, you would see different Options about Extend or Duplicate function. Notes: If your Windows 10 laptop could not detect your external monitor, just feel free to visit your laptop’s official website, try to update BIOS, graphics, Thunderbolt 3 driver, if you also could not make it, just contact support@cablecreation.com Smart Phones Some phones like Samsung S10, Samsung S8, LG G5, because of the limitation of...
  • Page 6: Sound Issues

    For iPad 11-inch & 12.9-inch You can hook this adapter and your HDMI monitor. Your HDMI monitor would mirror your iPad Pro. Chrome OS You can refer the following links about how to set. https://support.google.com/pixelbook/answer/9134069?hl=en https://support.google.com/chromebook/answer/1060909?hl=en 5. Sound issues macOS...
  • Page 7 You can go to Apple icon System Preferences Sound Output, choose your TV as the    sound output. Or you can choose your built-in speaker as the sound output per your requirements. SONY TV Launchpad Other Audio MIDI Setup DisplayPort Output please choose 2 ch...
  • Page 8 https://www.realtek.com/en/component/zoo/category/network-interface-controllers-1 0-100-1000m-gigabit-ethernet-usb-3-0-software 7.2 macOS. Go to Apple Menu-->System Preferences-->Network. If you can see USB 10/100/1000LAN icon with green color, it showed that the Ethernet can work. However in this case, you also could not surf the Internet, you can contact with your router manufacture or network carrier to the more details about DHCP server, IP address, Subnet Mask, Router, DNS server, etc.
  • Page 9 Yes, you can use the USB A port to charge your cellphone, but it will be slowly. The USB port is mainly intended for data transfer and does not support high charging power (especially you should not charge your tablet). Any additional questions, contact support@cablecreation.com Dockteck Support Team...

This manual is also suitable for:

Dt0002Dt0007Dt0008Dt0009