Page 1 Professional Workstation 5100 Maintenance and Service Guide Second Edition (January 1998) Part Number 299349-002 Compaq Computer Corporation...
Page 2 The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement. Compaq, Compaq Insight Manager, QuickFind, QVision, ROMPaq, and SmartStart registered United States Patent and Trademark Office.
Page 3: Table Of Contents
Tools and Software Requirements ......................2-4 Warranty Information ..........................2-4 Chapter 3 Removal and Replacement Procedures Serial Number ............................. 3-1 Service Preparations............................ 3-2 Cable Lock ..............................3-3 Workstation Cover ............................3-4 Front Bezel..............................3-6 Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 4 ........Blank Bezel ..............................
Page 5 Video..............................4-30 Audio..............................4-32 Network Interface ..........................4-32 SCSI Error Codes............................4-33 ROMPaq..............................4-36 FailSafe Boot Block ROM ........................4-36 Remote ROM Flash........................... 4-37 Local ROM Flash ............................4-37 Compaq Insight Manager.......................... 4-39 Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 6 ........Compaq SSD for Windows NT......................... 4-40 Compaq Diagnostics for Windows NT ..................... 4-41 Chapter 5 System Security Security Features............................
Page 7 Network..............................7-21 Network Cable Specifications......................7-21 Cable for RJ-45 Connections...................... 7-21 Cable for BNC Connections (available in select geographic regions)........7-21 Chapter 8 External Connectors Physical Location ............................8-1 Pin Assignments............................8-2 Index Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 8 Improper repairs could create conditions that are hazardous. Compaq Computer Corporation reserves the right to make changes to the Compaq Professional Workstation 5100 without notice. This document contains the following chapters:...
Page 9 ........About This Guide Chapter 8 - External Connectors This chapter contains the pin assignments for all external connectors.
Page 10: Symbols
Compaq website (http://www.compaq.com) Other information sources Electronic Services Users can download drivers, patches, and Compaq service updates from the following sources: Internet: Questions can be submitted to Compaq Technical Support staff using the electronic mail address: support@compaq.com. Compaq files can be accessed using the address: FTP.COMPAQ.COM.
Page 11: Compaq Cds
Compaq Insight Management Agents for Microsoft Windows NT Compaq Insight Manager documentation Compaq Systems Management Toolkit Online help Compaq Website The latest product updates and Compaq information are available on the Internet at the Compaq website. You can access the site through the following address: http://www.compaq.com...
Page 12: Other Information Sources
Compaq Service Quick Reference Guide Service Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Compaq Insight Manager Remote Management Administrator’s Guide (available on http://www.compaq.com) Compaq Resource Paq CD—Cool Stuff for Microsoft Windows NT Hood Labels Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 13: Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a reference for spare parts for the Compaq Professional Workstation 5100. Mechanical Parts Figure 1-1. Exploded View of the Compaq Professional Workstation 5100 Mechanical Parts Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 14: System Components
........Illustrated Parts Catalog System Components Figure 1-2. Exploded View of the Compaq Professional Workstation System Components...
Page 15: Spares Parts List
External Battery 160274-001 Slot Cover 141081-001 Power switch and LEDs with cable 297513-001 MEMORY 16-MB Memory Module (ECC, EDO DIMM, 60 ns) 289746-001 32-MB Memory Module (ECC, EDO DIMM, 60 ns) 281857-001* Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 16 ........Illustrated Parts Catalog 64-MB Memory Module (ECC, EDO DIMM, 60 ns) 281858-001*...
Page 17 ........Spares Parts List - Compaq Professional Workstation 5100 Continued...
Page 18 ........Illustrated Parts Catalog Spares Parts List - Compaq Professional Workstation 5100 Continued Reference...
Page 19 ........Spares Parts List - Compaq Professional Workstation 5100 Continued...
Page 20: Service Preliminaries
This chapter identifies the following service considerations: Preliminary cautions and warnings Electrostatic discharge information Equipment symbols Tools and software requirements Warranty information IMPORTANT: Adherence to the procedures and precautions described in this chapter is essential for proper service. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 21: Preliminary Warnings And Cautions
........Service Preliminaries Preliminary Warnings and Cautions The following should be noted when operating or servicing the Compaq Professional Workstation 5100: WARNING: To reduce the risk of electric shock or damage to the equipment:...
Page 22: Electrostatic Discharge Information
WARNING: Any RJ-45 receptacle marked with these symbols indicates a Network Interface Connection. To reduce risk of electrical shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 23: Tools And Software Requirements
This warranty ensures that when you receive notification of a prefailure condition through Compaq Insight Manager or the Windows NT Event Log, the component is replaced under warranty.
Page 24: Removal And Replacement Procedures
For asset control, the serial number is also embedded in the EPROM on the system board. If the system board is replaced with a spare part from Compaq, an invalid serial number condition will be reported during POST. To clear the condition, reenter the original serial number through Computer Setup.
Page 25: Service Preparations
Before beginning any of the removal and replacement procedures, complete the following steps: CAUTION: The power supply in the Compaq Professional Workstation 5100 has an auxiliary power section. This section is always active as long as the unit is plugged into a live AC outlet.
Page 26: Cable Lock
1. Unlock and remove the cable lock and/or the padlock. 2. Remove the security bracket (plate) seated over the cable lock bracket. 3. Unfasten the retaining screw to release the cable lock bracket. Figure 3-2. Removing the Padlock Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 27: Workstation Cover
........Removal and Replacement Procedures Workstation Cover To remove the workstation cover, complete the following steps:...
Page 28 2. Hold the cover in an almost vertical position, and hook the front lip of the cover behind the front bezel. Then, rotate the cover down onto the unit. 3. Tighten the thumbscrews on the rear of the workstation. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 29: Front Bezel
........Removal and Replacement Procedures Front Bezel The front bezel is mounted to the chassis with release levers that are integrated into the...
Page 30 1. Line up the release levers at the top of the bezel with the appropriate slots on the front of the chassis. 2. Press the bezel in to secure the release levers. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 31: Blank Bezel
........Removal and Replacement Procedures Blank Bezel To remove the blank bezel from the front bezel, complete the following steps:...
Page 32: Speaker
CAUTION: When handling the speaker, take care not to damage the speaker baffle. 7. Reverse steps 1 through 6 to replace the speaker and reassemble the workstation. Figure 3-8. Removing the Speaker and Speaker Baffle Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 33: I/O Bracket Assembly
(if installed) CAUTION: The power supply in the Compaq Professional Workstation 5100 contains an auxiliary power section. Be sure the power switch is off and the unit is unplugged before removing the I/O bracket assembly in the next step.
Page 34: Important Guidelines For I/O Bracket Assembly Replacement
I/O bracket assembly. 1. Perform the service preparations on page 3-2. 2. Remove the following components: workstation cover I/O bracket assembly 3. Remove the retaining screw securing the graphics controller. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 35 ........3-12 Removal and Replacement Procedures 4.
Page 36 Figure 3-11. Removing the GLoria-XL 3D Graphics Controller NOTE: The GLoria-XL 3D Graphics Controller ships in the first slot, however, for clarity, the graphics controller is shown being removed from the second slot. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 37: System Fan And Card Guide
........3-14 Removal and Replacement Procedures 5.
Page 38 7. Reverse steps 1 through 6 to replace the system fan and card guide and reassemble the workstation. IMPORTANT: Prior to replacing the I/O bracket assembly, read “ Important Guidelines for I/O Bracket Assembly Replacement” earlier in this chapter. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 39: Backplane Board
........3-16 Removal and Replacement Procedures Backplane Board...
Page 40 When replacing the backplane board, align the top edge of the board with the slots in the I/O bracket assembly. IMPORTANT: Prior to replacing the I/O bracket assembly, read “ Important Guidelines for I/O Bracket Assembly Replacement” earlier in this chapter. Figure 3-14. Removing the Backplane Board Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 41: Mass Storage Devices
Compaq Professional Workstation 5100. Drive Positions The Compaq Professional Workstation 5100 can house up to five mass storage devices. The following illustration identifies the physical drive locations. See the corresponding table for a list of the recommended drive configurations.
Page 42: Cd-Rom Drive
3. Remove the three retaining screws securing the drive cage to the front of the chassis. 4. Extend the drive cage slightly from the chassis. NOTE: It is not necessary to completely remove the drive cage to remove any drives. Figure 3-16. Extending the Drive Cage Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 43 ........3-20 Removal and Replacement Procedures 5.
Page 44 Improper cable placement can damage the computer. CAUTION: Do not route cables near the intake of the power supply. Cables routed in this manner may block airflow to the power supply causing it to overheat. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 45: Drive Cage
........3-22 Removal and Replacement Procedures Drive Cage...
Page 46: Diskette Drive
Figure 3-20. Disconnecting the Cables from the Diskette Drive 4. Remove the retaining screws on the diskette drive. 5. Remove the three screws connecting the drive cage to the front of the chassis. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 47 ........3-24 Removal and Replacement Procedures 6.
Page 48: Option Bay 4
4. Insert the screws into the holes on each side of the bracket to secure the drive. CAUTION: Use only 3/16-inch or 5-mm screws as mounting screws. Longer screws can damage the internal components of the drive. Figure 3-22. Installing the 3.5-Inch Hard Drive Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 49 ........3-26 Removal and Replacement Procedures 5.
Page 50: Installing A 5.25-Inch Device
10. Remove the blank bezel from the front bezel, if necessary. (If you are installing a hard drive, leave the blank bezel in place for proper cooling.) 11. Replace the front bezel and the workstation cover. NOTE: The system recognizes a Compaq hard drive and automatically reconfigures the computer. Installing a 5.25-inch device To install an optional 5.25-inch device in Bay 4 (not illustrated), complete the following...
Page 51: Bay 5
........3-28 Removal and Replacement Procedures 6.
Page 52 ..3-29 5. Place the hard drive in the bracket. 6. Secure the hard drive with the four screws provided. Figure 3-26. Installing a Hard Drive in the Hard Drive Bracket Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 53 ........3-30 Removal and Replacement Procedures 7.
Page 54 9. Secure the hard drive/bracket assembly to the drive cage with the screw provided 10. Replace the workstation cover. Figure 3-28. Installing a Hard Drive/Bracket Assembly Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 55: System Board Assembly
........3-32 Removal and Replacement Procedures System Board Assembly...
Page 56 4. Connect all cables to the system board. 5. Replace the I/O bracket assembly and the workstation cover. IMPORTANT: Prior to replacing the I/O bracket assembly, read “ Important Guidelines for I/O Bracket Assembly Replacement” earlier in this chapter. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 57: Memory Modules
........3-34 Removal and Replacement Procedures Memory Modules...
Page 58: Important Guidelines For Dimm Installation
IMPORTANT: The DIMMs shipped with the workstation support error checking and correcting (ECC). Do not install DIMMs that do not support ECC. DIMMs must also have a 4-KHz refresh rate. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 59: Dimm Installation
IMPORTANT: Before installing additional DIMMs, read “ Important Guidelines for DIMM Installation” earlier in this chapter. The Compaq Professional Workstation 5100 supports 60-ns ECC, EDO-buffered, dual- inline memory modules (DIMMs). Additional DIMMs (16-, 32-, 64-, 128-, or 256-MB) are available to upgrade the memory. The workstation has eight DIMM slots located on the system board that support up to a maximum of 512 MB.
Page 60 DIMM pairs between Groups A and B. The third pair of DIMMs in slots 2 and 4 (Group A) The fourth pair of DIMMs in slots 6 and 8 (Group B) Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 61: Processor And Heat Sink
........3-38 Removal and Replacement Procedures Processor and Heat Sink...
Page 62 IMPORTANT: Prior to replacing the I/O bracket assembly, read “ Important Guidelines for I/O Bracket Assembly Replacement” earlier in this chapter. Figure 3-33. Removing the Processor and Heat Sink Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 63: Processor Power Module
........3-40 Removal and Replacement Procedures Processor Power Module...
Page 64 4. Reverse steps 1 through 3 to replace the processor power module and reassemble the workstation. IMPORTANT: Prior to replacing the I/O bracket assembly, read “ Important Guidelines for I/O Bracket Assembly Replacement” earlier in this chapter. Figure 3-34. Removing the Processor Power Module Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 65: Terminator Board
........3-42 Removal and Replacement Procedures Terminator Board...
Page 66: External Battery
Before beginning these procedures, make sure you are discharged of static electricity by briefly touching a grounded metal object. 1. Perform the service preparations on page 3-2. 2. Remove the following components: Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 67 ........3-44 Removal and Replacement Procedures workstation cover...
Page 68: Power Switch And Led With Cables
3. Remove the power switch and LED with cables from the clips on the chassis. 4. Remove the connector from the system board. 5. Reverse steps 1 through 3 to install the power switch holder and reassemble the workstation. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 69: Power Supply
........3-46 Removal and Replacement Procedures Power Supply...
Page 70 WARNING: This procedure should be performed only by qualified personnel. Do not reconnect power to the computer until the computer cover is replaced. Connecting the power before replacing the computer cover can result in personal injury or equipment damage. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 71: Base Pan Cover
........3-48 Removal and Replacement Procedures Base Pan Cover...
Page 72: Base Pan Assembly
I/O bracket assembly hard drive bracket CD-ROM drive drive cage system board assembly power supply assembly base pan cover 3. Reverse steps 1 through 2 to replace or install a new base pan assembly. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 73: Diagnostic Tools
........Chapter 4 Diagnostic Tools This chapter provides the following information to assist you when servicing the Compaq Professional Workstation 5100: Power-On Self-Test (POST) Compaq Setup and Diagnostics Utility...
Page 74: Power-On Self-Test (Post)
........Diagnostic Tools Power-On Self-Test (POST) POST is a series of diagnostic tests that runs automatically when the system is turned on.
Page 75: Post Messages
Windows NT utilities. 2. Replace the DIMMs. 1. Run Computer Setup or 202-Memory Type None Invalid memory Windows NT utilities. Mismatch configuration 2. Replace the DIMMs. *L = Long, S = Short Continued Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 76 ........Diagnostic Tools POST Messages Continued...
Page 77 Address Conflict internal ports are Windows NT utilities. Detected assigned to parallel port 501-Display Adapter 1L, 2S Video display controller Replace the graphics Failure controller. *L = Long, S = Short Continued Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 78 ........Diagnostic Tools POST Messages Continued...
Page 79 None IDE Hard drive/format Run the Setup and error Diagnostics utilities. 1781-Disk 1 Failure None IDE Hard drive/format Run the Setup and error Diagnostics utilities. *L = Long, S = Short Continued Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 80 ........Diagnostic Tools POST Messages Continued...
Page 81: Troubleshooting Minor Problems
In addition to the above checklist, see the next few sections for other possible solutions to: Power Problems Diskette Drive Problems Display Problems Printer Problems Hard Drive Problems Hardware Installation Problems IDE CD-ROM Drive Problems Memory Problems SCSI Problems Network Problems Audio Hardware Conflicts Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 82: Power Problems
........4-10 Diagnostic Tools Power Problems...
Page 83: Diskette Drive Problems
A problem has occurred with a disk The directory structure is bad or there is a transaction. problem with a file. Run Disk Administrator. At the Start menu, highlight Programs and select Administrator Tools. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 84 ........4-12 Diagnostic Tools Non-system disk message.
Page 85: Display Problems
3. Set the RGB switch (and sync options, if available) to 75 ohms, with the sync set to External. Refer to the documentation included with the monitor. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 86 ........4-14 Diagnostic Tools Monitor does not function properly...
Page 87: Printer Problems
Make the proper network connections to the printer. Printer will not turn on. The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 88: Diagnostic Tools
........4-16 Diagnostic Tools 1.
Page 89: Hard Drive Problems
Insert a bootable diskette into the diskette drive and restart the workstation. 3. Diskette boot has been disabled in Computer Setup. Run Computer Setup and enable diskette boot. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 90: Hardware Installation Problems
........4-18 Diagnostic Tools Hardware Installation Problems...
Page 91: Cd-Rom Drive (Ide) Problems
CD. CD-ROM device is not detected; CD-ROM drive is not connected properly. driver is not loaded. Open the workstation. Check to see that the drive cable is connected properly. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 92: Memory Problems
........4-20 Diagnostic Tools Memory Problems...
Page 93: Network Problems
4. The network board. controller is 5. Run Computer Setup and modify the defective. network controller memory value. 5. Network controller interrupt or memory overlaps the interrupt or memory of an expansion board. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 94 ........4-22 Diagnostic Tools 1.
Page 95: Audio Hardware Conflicts
DMA channels. The audio interface typically has the following settings: Base I/O address 220H OPL III I/O address 388-38Bh Interrupt IRQ 5 8-bit DMA Channel 1 and Channel 0 or 3 To resolve hardware conflicts: Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 96 ........4-24 Diagnostic Tools 1.
Page 97: Compaq Setup And Diagnostics Utilities
........4-25 Compaq Setup and Diagnostics Utilities The Compaq Setup and Diagnostics utilities are located on the system partition, not in the ROM. The utilities include: Computer Setup Computer Checkup (TEST)
Page 98 ........4-26 Diagnostic Tools NOTE: The memory check does not occur when performing a...
Page 99: Accessing The Setup And Diagnostics Utilities From Diskette
2. Press F10 as soon as the cursor moves to the upper-right corner of the screen. 3. If prompted, select the desired language. 4. Press Enter to bypass the Welcome to Compaq Utilities screen. 5. The Compaq Utilities menu appears.
Page 100: Computer Setup
Controller status Power Management To run Computer Setup, follow these steps: 1. Access the Compaq Utilities menu. 2. Select Computer Setup. 3. When prompted, press any key to restart the system. NOTE: The system must restart prior to running Computer Setup.
Page 101: Computer Checkup (Test)
Graphic controllers Diskette drives Fixed disks Serial interfaces Installed Compaq devices (tape drive, SCSI device, or network status) To run TEST: 1. Access the Compaq Utilities menu. 2. Select the Computer Checkup (TEST) option to display the TEST options menu.
Page 102: View System Information (Inspect)
6. Follow the instructions on the screen as the diagnostic tests are run on the devices. When the testing is complete, the test option menu is displayed again. 7. Exit to the Compaq Utilities menu. View System Information (INSPECT) The View System Information (INSPECT) utility provides information about the system...
Page 103: Create A Diagnostics Diskette
3. If prompted, select the desired language. 4. Press Enter to bypass the Welcome to Compaq Utilities screen. 5. From the Compaq Utilities menu, select Create a Diagnostics Diskette. One diagnostic and two setup diskettes will be created. NOTE: The Diagnostic and Setup diskettes can also be created by downloading the latest version from the Compaq website: http://www.compaq.com.
Page 104: Diagnostic Error Codes
4-32 Diagnostic Tools Diagnostic Error Codes Diagnostic error codes occur if the system recognizes a problem while running the Compaq Setup and Diagnostics utilities. These error codes help identify possibly defective subassemblies. Tables 4-12 through 4-25 list possible error codes, descriptions of each error condition, and actions required to resolve the error condition.
Page 105: Microprocessor
1. Check system configuration. 199-xx Installed devices test failed. 2. Verify cable connections. 3. Check switch settings. 4. Run the Setup and Diagnostics utility. 5. Replace the system board and retest. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 106: Memory
........4-34 Diagnostic Tools Memory...
Page 107: Printer
Diskette ID media test failed. 606-xx Diskette speed test failed. 609-xx Diskette reset controller failed. 610-xx Diskette change line test failed. 697-xx Diskette type error. 698-xx Diskette drive speed not within limits. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 108 ........4-36 Diagnostic Tools 1.Replace media.
Page 109: Serial Port
Modem auto answer test failed. 1210-xx Modem direct connect test failed. Pointing Device Table 4-19 Pointing Device Test Error Codes Error Code Description 8601-xx Mouse test failed. The following steps apply for 8601-xx error codes: Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 110 ........4-38 Diagnostic Tools 1.
Page 111: Cd-Rom Drive (Ide)
Tape drive sensor test failed. cable and retest. 4. Replace the tape drive and retest. 1904-xx Tape drive BOT/EOT test failed. 5.Replace the system board and 1905-xx Tape drive read test failed. retest. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 112 ........4-40 Diagnostic Tools 1906-xx...
Page 113: Video
Video 80 × 25 mode 8 × 8 character cell test failed. 2408-xx Video 320 × 200 mode color set 0 test failed. 2409-xx Video 320 × 200 mode color set 1 test failed. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 114 ........4-42 Diagnostic Tools 2410-xx...
Page 115 1.Replace the graphics controller and Advanced VGA DAC test. retest. 2477-xx 2.Replace the system board and Advanced VGA data path test. retest. 2478-xx Advanced VGA Bit BLT test. 2480-xx Advanced VGA Linedraw test. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 116: Audio
........4-44 Diagnostic Tools Audio...
Page 117: Scsi Error Codes
Table 4-25 SCSI Device Names 65XX-XX Hard Drive 66XX-XX CD-ROM Drive and PD-CD Drive 67XX-XX Tape Drive Table 4-26 SCSI Test Names XX00-XX XX05-XX Read XX06-XX SA/Media XX23-XX Random Read XX28-XX Media load/unload Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 118 ........4-46 Diagnostic Tools Table 4-27...
Page 119 ........4-47 XXXX-36 Invalid SCSI bus phase. Replace the indicated device. XXXX-39 Error status from drive. Replace the indicated device. Continued Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 120 ........4-48 Diagnostic Tools SCSI Test Error Codes...
Page 121: Rompaq
ROM upgrade failed. Try another ROMPaq diskette. If the light remains turned on, contact Compaq customer support. ROM upgrade successfully completed. Turn power off and back on to resume normal system operation. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 122 ........4-50 Diagnostic Tools...
Page 123: Remote Rom Flash
System BIOS from being updated. If the workstation does not have a Setup Password enabled, the ROM is not write-protected and unauthorized updates can occur. To update the ROM, order the ROMPaq diskette from Compaq. To upgrade the ROM, follow these steps: 1. Insert the ROMPaq diskette into the diskette drive.
Page 124 ........4-52 Diagnostic Tools 4.
Page 125: Compaq Insight Manager
..4-53 Compaq Insight Manager Compaq Insight Manager is a client/server software application you can use to remotely manage and receive information about Compaq computers. Insight Manager remotely gathers information about workstations needing service; for example, Insight Manager can inform you if workstation components are experiencing failure or prefailure errors.
Page 126 ........4-54 Diagnostic Tools...
Page 127: Compaq Ssd For Windows Nt
4-55 Compaq SSD for Windows NT The Compaq SSD for Windows NT is a set of Compaq-specific drivers that enables the workstation to operate at optimum performance. The SSD is provided on the SmartStart for Workstations CD. Updates are available on the Compaq website (http://www.compaq.com) and also through subscription to the Compaq Support...
Page 128: Compaq Diagnostics For Windows Nt
Compaq Diagnostics for Windows NT To use Compaq Diagnostics for Windows NT, complete the following steps: 1. Double-click the Compaq Diagnostics for Windows NT icon located in the Control Panel. The screen displays an overview of the computer hardware and software.
Page 129: System Security
This chapter identifies and explains the following: Security Features Advanced Security Management Security Features The Compaq Professional Workstation 5100 is equipped with features that secure valuable components and system integrity. The following table identifies and explains the security features. Table 5-1...
Page 130: Setup Password
If you do not press F10 during this time, you must restart the workstation to access the utility. 3. Press Enter to bypass the welcome screens and display the Compaq Utilities menu. 4. From the main menu, select Computer Setup and press Enter.
Page 131 If you only want to view the current computer settings, press Enter. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 132: Changing A Setup Password
........System Security Changing a Setup Password To change the Setup Password, follow these steps:...
Page 133: Clearing A Setup Password
You may view the current settings, but you may not change them unless you know the Setup Password. To clear the Setup Password: 1. Turn off the workstation. 2. Remove the following components: workstation cover I/O bracket assembly Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 134 ........System Security 3.
Page 135: Power-On Password
If you do not press F10 during this time, you must restart the workstation to access the utility. 3. Press Enter to bypass the welcome screens and display the Compaq Utilities menu. 4. From the main menu, select Computer Setup, then press Enter.
Page 136: Changing A Power-On Password
........System Security Changing a Power-On Password To change the Power-On Password:...
Page 137 Power-On Password. 6. Turn off the workstation once more. 7. Return switch 1 to its original default (OFF) position. 8. Reassemble and restart the workstation. 9. Establish a new Power-On Password, if desired. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 138: Deleting A Power-On Password
........5-10 System Security Deleting a Power-On Password...
Page 139: National Keyboard Delimiter Characters
Disable removable media boot ability Disable removable media write ability Communication (under Built-in Devices) Disable serial port Disable parallel port Security Management (under Built-in Devices) QuickLock/QuickBlank Smart Cover Sensor Cable Lock Provision Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 140: Re-Enabling Diskette Boot Or Diskette Write
........5-12 System Security Re-enabling Diskette Boot or Diskette Write...
Page 141: Quicklock/Quickblank
2 seconds. If you do not press F10 during this time, restart the computer to access the utility. 3. Press Enter to bypass the welcome screens and display the Compaq Utilities menu. 4. Select Computer Setup, then press Enter.
Page 142: Keyboard And Mouse Interface
........5-14 System Security 6.
Page 143: Smart Cover Sensor
Setup Password is entered. To service the workstation, you may want to disable the Smart Cover Sensor. (If the feature remains enabled, you may be required to enter a Setup Password upon restarting the workstation.) Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 144 ........5-16 System Security To enable or disable the Smart Cover Sensor, see the following table.
Page 145 No message displayed. No Setup Password required. Enabled Notify user Cover removed message displayed. No Setup Password required. Press F1 to continue startup. Enabled Notify user No message displayed. No Setup Password required. Continued Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 146 ........5-18 System Security Smart Cover Sensor...
Page 147: Jumper And Switch Information
Jumper and Switch Information This chapter provides jumper and switch information for the system board and disk drives for the Compaq Professional Workstation 5100. The components on the system board, which is Pentium II-based, are illustrated in the following figure. Refer to the corresponding table for component names.
Page 148: Jumpers
........Jumper and Switch Information System ROM Jumpers...
Page 149: Switch Settings
ON. 1 2 3 4 5 6 Figure 6-3. System Board SW1 Location Table 6-3 SW1 Settings 66/266 Mhz (Shown) 66/300 MHz 66/333 MHz NOTE: S1 OFF = Password enabled (default) Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 150: Hard Drives
..Jumper and Switch Information Hard Drives Depending on the computer model, the Compaq Professional Workstation 5100 ships with a 2.1-, 4.3-, or 9.1-GB Wide-Ultra SCSI-3 hard drive. 2.1-GB Wide-Ultra SCSI-3 Hard Drives 2.1 GB...
Page 151 For Hot-Pluggable Drive Tray, connect including those not labeled. SCSI ID Cable to this Connector 2. Termination default is disabled/removed. Figure 6-5. Jumper Positions for the 2.1-GB Hard Drive (ST32171W) Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 152 ........Jumper and Switch Information 4.3-GB Wide-Ultra SCSI-3 Hard Drives 4.3 GB...
Page 153 For Hot-Pluggable Drive Tray, connect including those not labeled. SCSI ID Cable to this Connector 2. Termination default is disabled/removed. Figure 6-7. Jumper Positions for the 4.3-GB Hard Drive (ST34371W) Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 154 ........Jumper and Switch Information 4.3 GB 4345WS...
Page 155: 9.1-Gb Wide-Ultra Scsi-3 Hard Drive
For Hot-Pluggable Drive Tray, connect including those not labeled. SCSI ID Cable to this Connector 2. Termination default is disabled/removed. Figure 6-9. Jumper Positions for the 9.1-GB Hard Drive (ST19171W) Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 156: Max Cd-Rom Drive (Ide)
........6-10 Jumper and Switch Information 24X MAX CD-ROM Drive (IDE)
Page 157: Pdcd Drive (Optional)
The jumper settings for the optional 8X PDCD drive are shown in the following illustration. The default jumper setting is CABLE SELECT (CS) enabled. C S M S L A Figure 6-11. Jumper Positions for the 8X PDCD Drive Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 158: Gloria-Xl 3D Graphics Controller
........6-12 Jumper and Switch Information GLoria-XL 3D Graphics Controller...
Page 159: Firegl 4000 Graphics Controllers
Figure 6-13. Jumper Positions for the FireGL 4000 Graphics Controllers Table 6-4 FireGL 4000 Graphics Controllers Jumper Settings Jumper Pins 1-2 Pins 2-3 On-board VGA enabled (Default) On-board VGA disabled* *Required only if using a separate VGA/EGA controller. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 160: Physical And Operating Specifications
........Chapter 7 Physical and Operating Specifications This chapter provides operating and performance specifications for the following Compaq Professional Workstation 5100 hardware: System Unit Power Supply Diskette Drive...
Page 161: System Unit
........Physical and Operating Specifications System Unit Table 7-1...
Page 162 DMA 2 Diskette Drive DMA 3 ECP Parallel Port LPT1 (Default; Alternate = DMA 0) DMA 4 DMA Controller Cascading (Not on ISA Bus) DMA 5 Unused DMA 6 Unused DMA 7 Unused Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 163 ........Physical and Operating Specifications Table 7-4 System I/O...
Page 164 System ROM (alias at 000C0000h - FFFC0000h 000FFFFFh) FFFBFFFFh to 2,080,512 KB PCI Memory Expansion 81000000h 80FFFFFFh to 16,384 KB ISA Memory Mapped I/O Devices 80000000h 7FFFFFFFh to 1,835,008 KB PCI Memory Expansion 10000000h Continued Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 165 ........Physical and Operating Specifications System I/O Continued...
Page 166: 280W Power Supply
IEC 801-2, 801-3, 801-4 Input Transient Susceptibility: 2500V, 1 µs, damped sinusoid 600V, 10 µs pulse Common and Differential Mode (superimposed on 20% step change in AC input voltage AC line) Differential Mode Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 167: Diskette Drive
........Physical and Operating Specifications Diskette Drive Table 7-6...
Page 168: Cd-Rom Drive
208.0 mm Weight 1200 g Audio Interface Line Out Connector RMS Output Voltage 0.7 Vrms S/N Ratio 80 dB Channel Separation 65dB THD and Noise 0.1% Frequency Response 20 to 20 kHz Continued Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 169 ........7-10 Physical and Operating Specifications 24X MAX CD-ROM Drive (IDE...
Page 170: Pdcd Drive
512 KB Data Transfer Rate 150 Kbytes/s (sustained, 1X CD-ROM mode) 300 Kbytes/s (sustained, 2X CD-ROM mode) 1200 Kbytes/s (sustained, 8X CD-ROM mode) 500-1100 Kbytes/s (sustained PD mode) ATAPI Bus Rate 3.3 MB Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 171 ........7-12 Physical and Operating Specifications Continued...
Page 172 Maximum Wet Bulb Temperature 30°C 40°C Altitude 0 to 3500 m 0 to 13,600 m Noise Pressure Output <45 dBa Dimensions Height 41.8 mm Width 146.0 mm Depth (includes bezel) 208 mm Weight <1250 g Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 173: Hard Drives
........7-14 Physical and Operating Specifications Hard Drives...
Page 174 19.2 ms 20.2 ms Disk Rotation Speed 7200 rpm Cylinders 5273 Data Heads/Cylinder Sectors/Track 126 to 199 (7 zones) Buffer Size 512 KB NOTE: Drive performance may vary slightly depending upon the vendor. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 175: Audio System
Speaker Frequency response 450 Hz to 4000 Hz Data Types alaw 8-/16-bit µlaw 8-/16-bit mono/stereo 16-bit Keyboard Table 7-13 Compaq Enhanced Keyboard U.S. Metric Dimensions Height 1.50 in 3.81 cm Width 18.00 in 45.72 cm Depth 6.50 in 16.51 cm Weight 3.5 lb...
Page 176: Mice
Exceeds 1 million operations Exceeds 1 million operations Relative Humidity 10% to 90%, noncondensing No soft errors through 10 kV; No hard errors through 15 kV; specific performance depends on host system Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 177 ........7-18 Physical and Operating Specifications Table 7-15...
Page 178 Exceeds 3 million operations Exceeds 3 million operations Relative Humidity 10% to 90%, noncondensing No soft errors through 8 kV; no hard errors through 10 kV; specific performance depends on host system Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 179: Graphics Controllers
........7-20 Physical and Operating Specifications Graphics Controllers...
Page 180 ........7-21 Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 181 ........7-22 Physical and Operating Specifications Table 7-19...
Page 182: Network
The BNC connection requires RG-58 coaxial cable conforming to the IEEE 10 BASE-2 specification. The maximum trunk length with repeaters in the network is 300 meters. The maximum trunk length with no repeaters in the network is 185 meters. Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 183 5-13 backplane board cables expansion slot locations 3-16 network specifications 7-21 removal and replacement 3-16 card guide spares part number 1-3 removal and replacement 3-14 spares part number 1-6 Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 184 4-39 network controller 4-32 features 4-39 pointing device 4-28 Compaq Management CD, contents xi printer 4-27 Compaq setup and diagnostics utilities 4-18 serial interface 4-28 Compaq SMART-2SL array controller tape drive 4-29 spares part number 1-5 video 4-30 Compaq SmartStart for Workstations CD,...
Page 185 1-5 SCSI 4-33 GLoria-XL 3D graphics controller serial interface 4-28 removal and replacement 3-13 tape drive 4-29 resolutions 7-20 error messages, Power-on Self-Test (POST) spares part number 1-5 switch settings 6-12 Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 186 ........Index graphics controller hard drives Fire GL4000...
Page 187 1-4 microphone, connector pin assignments 8-6 microprocessor, test error codes 4-25 parallel interface Microsoft Windows NT password 5-9 connector pin assignments 8-3 miscellaneous hardware re-enabling 5-11 spares part number 1-6 Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 188 ........Index parallel port See parallel interface.
Page 189 3-12 spares part number 1-4 MVP Workstation graphics controller SCSI devices 3-13 ID settings 6-4, 6-6, 6-9 Pentium II processor 3-38 test error codes 4-33 plastic switch holder troubleshooting 4-15 illustrated 3-45 Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 190 Compaq Management CD xi serial interface Compaq SmartStart for Workstations CD connector pin assignments 8-3 re-enabling 5-11 Compaq SSD for Windows NT 4-40 test error codes 4-28 Compaq Support Software CD 4-40 serial number locations 3-1 Remote Management Setup 4-37 serial port See serial interface.
Page 191 1-6 system 7-2 miscellaneous plastics 1-6 SSD for Windows NT 4-40 modem 1-6 standard warranty 2-4 monitor 1-4 static electricity, discharging 2-3 MVP Workstation daughter card 1-5 switch information 6-1 Compaq Professional Workstation 5100 Maintenance and Service Guide...
Page 192 6-1 jumper location, illustrated 6-2 USB, connector pin assignments 8-5 jumper settings 6-2 utilities removal and replacement 3-32 Compaq setup and diagnostics 4-18 spares part number 1-3 switch location, illustrated 6-3 switch settings 6-3 system board assembly 3-32 video cable...

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