First Alert VISTA User Manual
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First Alert VISTA User Manual

First Alert VISTA User Manual

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VISTA
Security System
VISTAH3/VISTAH3CN Hybrid Security System
User Guide
R800-28380A 1/24 Rev A

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Summary of Contents for First Alert VISTA

  • Page 1 VISTA Security System VISTAH3/VISTAH3CN Hybrid Security System User Guide R800-28380A 1/24 Rev A...

  • Page 2: About This Manual

    IMPORTANT! Proper Intrusion Protection For proper intrusion coverage, sensors should be located at every possible point of entry to a home or commercial premises. This would include any skylights that may be present, and the upper windows in a multi-level building. In addition, we recommend that radio backup be used in a security system so that alarm signals can still be sent to the Central Monitoring Station in the event that the internet connection is interrupted or not working correctly (alarm signals are normally sent over the Wi-Fi and Internet network).
  • Page 3 Table of Contents GETTING TO KNOW YOUR SYSTEM..............................1 Introduction .......................................... 1 About This Guide........................................1 General Information ......................................1 Features ..........................................1 False Alarm Prevention ......................................2 The PROWLTOUCH Home Screen ..................................3 Arming Modes and Status Displays ..................................3 Menu.............................................
  • Page 4 Weather ..........................................23 Cameras ..........................................24 Built-In Camera ....................................... 24 Viewing Video Doorbells ....................................24 Viewing TC2 Cameras ....................................25 Awareness Feature ......................................26 Wi-Fi Setup .......................................... 27 Selecting Wi-Fi Network....................................27 Add Network Manually ....................................27 WPS Setup ........................................28 Wireless Access Point ......................................

  • Page 5: Getting To Know Your System

    Introduction Congratulations on your ownership of the First Alert Pro Hybrid Partitioned Security, Fire & Automation System. You've made a wise decision in choosing it, for it represents the latest in security protection technology today. Millions of premises are protected by Resideo systems.

  • Page 6: False Alarm Prevention

    Getting to Know Your System Features (Continued) Security Codes At the time of installation, the Dealer asks the homeowner to choose a personal 4-digit security code, known as the “Master Code”. Other users can be added, typically with less control over the system than the Master User. User Codes section.
  • Page 7 Getting to Know Your System The PROWLTOUCH Home Screen Power LED above the screen. ProSeries Weather status displays at top-left of screen. Display & Audio Settings. System status at the left. Menu provides access to many system features. Panic Keys accessible from virtually any screen. Time displays at top-right of the screen.
  • Page 8 Getting to Know Your System Menu The Menu gains access to many system features pictured below. Some provide a list of selectable options while others direct you to a different screen. Scroll down in the Menu to see all features. Details on each of the features are explained throughout this manual. Selecting (Menu) displays the following screens and features.

  • Page 9: Touchscreen Display

    Operating the Security System Understanding Your Sensors There are numerous types of sensors that can be part of the Security System: • Doors • Motion • Smoke / Heat • Medical / Panic Pendants • Water • Windows • Glass Break / Shock •...
  • Page 10 Operating the Security System Understanding Your Sensors (Continued) Touchscreen Display Description Select the drop-down arrow and a list of available Chime sounds is displayed. Scroll Front Door down to see all options: Chime • Disabled • Ascend • Doorbell 1 Disabled •...

  • Page 11: Adding User Codes

    Operating the Security System Adding User Codes The control panel supports up to 100 different 4-digit User Codes to arm, disarm, and restrict certain functions to selected users. 4- digit codes cannot be duplicated, and the system must be disarmed before any codes can be programmed. User Codes can be used interchangeably when performing system functions (can arm with one code and disarm with another) as long as the authority level allows it.

  • Page 12: Authority Levels

    Operating the Security System Adding User Codes (Continued) Authority Levels: • None – User does not work in the partition. User – User can arm, disarm, and bypass sensors in the partition. This is used for typical users who are household members and other authorized persons who can arm and disarm the security system and has limited access to other system features.
  • Page 13 Operating the Security System Arming Your Single Partition System Arm your system when all sensors are closed (Ready to Arm) or when sensors are faulted (Not Ready to Arm) which requires them to be bypassed, if you cannot close the sensors, typically doors or windows. When a sensor is bypassed, the system ignores that sensor until it is unbypassed.
  • Page 14 Operating the Security System Arming while “Not Ready to Arm”, Force Bypassing Sensors 1A. If the “Force Bypass” feature is enabled by your Dealer, then selecting automatically bypasses all faulted sensors and you can choose your arming mode. - OR - 1B.
  • Page 15 Operating the Security System Arming Your Single Partition System (Continued) Bypassing using the 2x16 LCD Keypad When bypassing zones: • The system must be disarmed before you can bypass zones. Bypassed zones are unprotected and will not cause an alarm if violated. •...
  • Page 16 Operating the Security System Arming Your Single Partition System (Continued) 3. The system reflects the arming mode and the time remaining in the Exit Delay countdown. Arming Away To “CANCEL” the arming, select the “CANCEL” icon and a keypad is displayed. Type Exit Now in your 4-digit code to disarm it.
  • Page 17 Operating the Security System Disarming Your Single Partition System Touchscreen Display Description 1. If the system is armed HOME (STAY), HOME (STAY) INSTANT, NIGHT, or NIGHT INSTANT and you are still in the premise, simply select NOTE: If the “Quick Exit” feature has been enabled by your Dealer, the system DISARM DISARM displays this option anytime it is armed Home, Home INSTANT, Night, or...

  • Page 18: Display & Audio Settings

    Operating the Security System Unbypassing Sensors Touchscreen Display Description All bypassed sensors can be unbypassed either manually through this screen, or they Sensors unbypass automatically when the system is disarmed from any armed state or when a disarm command (4-digit code plus 1 OFF) is entered on a Keypad. Bypassed Sensors Bypa ssed 1.
  • Page 19 Operating the Security System Arming Your Multi-Partitioned System Up to 4 partitions can be enabled in the security system by your Dealer. Partitioning allows a system to be divided into separate parts which are controlled independently from each other. Some examples of partitions would be the garage, out building, pool house, storage room, or even the basement, however, it is not necessary.

  • Page 20: In Case Of An Alarm

    Operating the Security System In Case of an Alarm If any alarm occurs, your Central Monitoring Station may call you before or after dispatching the proper authorities. There are 3 different types of alarms: 1. Fire 2. Carbon Monoxide (CO) 3.
  • Page 21 Operating the Security System In Case of an Alarm (Continued) Intrusion Door, window, shock, glass break, and motion sensors are active only when the system is armed. In the event of an intrusion, the installed sensors activate the security system, triggering a loud, steady tone at the Touchscreens, Keypads, and Sirens. The Touchscreen’s sounds alternate with the voice announcement.

  • Page 22: Panic Alarms

    Operating the Security System Panic Alarms Select to advance to the Emergency screen. This panic icon is selectable from most screens. QS-039-V0 2. Select Fire, Police, Medical, or Silent Alarm Emergency for activation. To exit this screen without activating any panics, select “X”. Depending Fire Police M edical...
  • Page 23 Operating the Security System Alerts Alerts are potential system and sensor trouble conditions that are displayed in the lower right corner of the Touchscreens and are accompanied by beeping. They continue to beep until you acknowledge it. Contact your Dealer if the system displays any of the following Alerts: System AC Loss System Low Battery...

  • Page 24: Activity Log

    Operating the Security System Activity Log Your system logs up to 10,000 events and is viewable via a Touchscreen keypad or Total Connect 2.0. Once the Activity Log is full, the oldest events are removed as newer events are logged. Each event that is logged has a respective “restore” that is logged as well. There are different types of events that are logged by your system: •...
  • Page 25 Operating the Security System Activity Log Events (Continued) Event Activity Log Display Comm. Path Trouble / Comm. Path Restore Comm. Path Trouble / Comm. Path Restore Failure to Communicate Event / Communications Restored Fail to Communicate / Comm. Restore Sensor Faulted / Sensor Restored Sensor Faulted / Sensor Fault Restored Fire Trouble / Fire Trouble Restore Fire Trouble / Fire Trouble Restore...

  • Page 26: Tools Menu

    Operating the Security System Tools Menu Touchscreen Display Description 1. Select Tools 2. Scroll down then select “Tools” System Information 3. Enter the Master or Partition Master code in the displayed keypad. System Tests 4. Select “System Information”. Wi-Fi Touchscreen Enrollment Reboot System Shutdown System System Information...

  • Page 27: Shut Down System

    Operating the Security System Wi-Fi Touchscreen Enrollment To access the Wi-Fi Touchscreen Enrollment screen, select the Menu icon on the ADD Wi-Fi Touchscreen home screen, then select Tools > enter 4-digit installer code (default 4112) > scroll down to "Wi-Fi Touchscreen Enrollment". The control panel can be used as a standalone wireless access point.
  • Page 28 Touchscreen Display Description 1. Select 2. Select “Cameras” 3. Select the Doorbell camera that has been activated by your installer. 4. Select "Settings" to access the following options: First Alert VX1 Settings Field Name Information Field Name Information Detection Loud Sounds...
  • Page 29 Operating the Security System Cameras (Continued) Live Streaming View Live Streaming with Minimized View Viewing TC2 Cameras NOTE: Can stream the camera for 90 seconds. These camera settings are set in Total Connect 2 (TC2). Select which partitions can view the camera in TC2. Description Touchscreen Display 1.
  • Page 30 Operating the Security System Awareness Feature The Awareness feature is used when a device is activated, and a notification is required at the touchscreen keypad or Total Connect 2.0. These devices are limited to doors, windows, and motions detectors. There are two degrees of alertness, the first is the capability of only alerting the Control Panel when the panel is in the armed state.
  • Page 31 Operating the Security System Wi-Fi Setup Your Dealer typically sets this up for you during the initial installation of your system. If you ever change your router or its SSID (network name) and / or the password, you need to reconnect the system to your network using the following steps. There are 3 different methods available to connect to your network.

  • Page 32: Wireless Access Point

    Operating the Security System Wi-Fi Setup (Continued) WPS Setup Touchscreen Display Description 1. Select “WPS”. Wi- Fi Wi-Fi Networks Add Network M anually Press the WPS button on your router, then press here QS-1 0 9 -V0 2. Activate WPS on your router. Refer to your router’s instructions on how to do this. 3.
  • Page 33 Automation Introduction to Automation Your control panel is a Primary Z-Wave Controller which controls a mesh network of wireless Z-Wave and Z-Wave Plus™ devices. This system may be used with all devices certified with the Z-Wave Plus certificate and should be compatible with such devices produced by other manufacturers.
  • Page 34 Automation Adding Automation Devices The following procedure explains how to “Include” Z-Wave products along with explaining other Z-Wave features. When accessing this feature, there are options for the following: • Update Network – Use this after adding, removing, or relocating a Z-Wave device. This allows the panel to remap signals to each device in the network.
  • Page 35 Automation Removing Automation Devices The following procedure explain how to exclude Z-Wave products from a Z-Wave network, so they can be used in a different network. This can also be used if you are having problems including a device in to a network, which allows a device to be included after being excluded.
  • Page 36 Automation Operating Your Automation System Some plug-in modules are dimmable while others are not. They are simply on or off. The same applies to in-wall switches and receptacles. There are many different manufacturers of Z-Wave devices available, and they all have their own Z-Wave feature sets that look and operate differently from the devices in the following examples.
  • Page 37 Automation Operating Your Automation System (Continued) Touchscreen Display Description For thermostat control, adjust the desired temperatures by selecting the up and down Thermostat arrows on the right along with the Mode and Fan controls on the left. When changing the Mode and Fan controls, touch each icon, then, a pop-up window is displayed with Cool to selectable options for each.
  • Page 38 Automation Bluetooth Disarm If the “Bluetooth Disarm” feature has been enabled by your Dealer, the system disarms as soon as a user’s Bluetooth device is connected to the system. Multiple devices can be paired per user, but up to a maximum of 6 Bluetooth devices in the system. Each of the 6 Bluetooth devices can be configured in the Control Panel through a Touchscreen.

  • Page 39: Software Updates

    Maintenance The system is designed to require little maintenance. However, testing your system is strongly recommended while regular care and cleaning is suggested. Software Updates Software updates for the Control Panel are published periodically. Most updates requests user permission. Select Accept, Yes or OK to install the update.

  • Page 40: Testing The Sensors

    Maintenance Testing the Sensors • Test the system monthly. • Test your system after any alarm occurs. Before testing, the system should be disarmed, and all protected doors and windows closed. The status LED shows green when “Ready to Arm”. This test mode can be entered while sensors are faulted, but you must still close and open these sensors to test them. Testing your sensors with the following test mode does NOT send any signals to your central station.
  • Page 41 Maintenance Testing the Communicators Touchscreen Display Description 1. Select Test Communicator 2. Scroll down and select “Tools” Test Wi-Fi 3. Enter the Master or Partition Master code in the displayed keypad. Test Cellular 4. Select “System Test”. 5. Select “Test Communicator”. 6.
  • Page 42 Wireless Touchscreens, Keypads, & Keyfobs PROWLTOUCH Wireless Touchscreen The Touchscreens communicate to the Control Panel via Wi-Fi through your router or local access point. It can be either wall mounted with the wall docking station or desk mounted with either the built-in desk stand or separate optional desk mount. The built-in desk stand option angles the touchscreen at approx.
  • Page 43 Wireless Touchscreens, Keypads, & Key Fobs PROWLTOUCH Wireless Touchscreen (Continued) Adding Wi-Fi Touchscreen (PROWLTOUCH) using the LCD Keypad Adding the touchscreen keypad can be accomplished using the control panels local access point mode using the following commands: Command Keypad Display Description User Code + 061 Enables the enrollment mode for the built in local access point.
  • Page 44 Wireless Touchscreens, Keypads, & Key Fobs Adding Wi-Fi Touchscreen (PROWLTOUCH) Keypads If you choose not to use the network, or if one is not available, you can use the control panel as an access point and connect the PROWLTOUCH directly to the control.
  • Page 45 Wireless Touchscreens, Keypads, & Key Fobs PROWLTOUCH Wireless Touchscreen (Continued) PROWLTOUCH Touchscreen Display Description Enter the Password Select "Connect" and the PROWLTOUCH searches for the control's IP address: 10. Enter the Master PIN to Pair 11. Select the Home Partition for the PROWLTOUCH 12.
  • Page 46 Wireless Touchscreens, Keypads, & Key Fobs PROSIXLCDKP Wireless Alpha Keypad The PROSIXLCDKP Wireless Alpha Keypad provides a LCD display with 2 lines of 32 total characters allowing it to display the Keypad’s partition number, system status, sensor status, and various messages. This non-voice Keypad also displays programmed descriptors such as “Front Door”, “Kitchen Window”, etc.
  • Page 47 Wireless Touchscreens, Keypads, & Key Fobs PROSIXLCDKP Alpha Wireless Keypad (Continued) PROSiXLCDKP Alpha Keypad Commands When entering any commands, sequential key depressions must be made within a few seconds of one another. If a few seconds elapse without a key depression, the entry is aborted and must be restarted from its beginning. Be sure to observe this precaution when performing any of the commands on this Keypad.

  • Page 48: Wireless Key Fobs

    Wireless Touchscreens, Keypads, & Key Fobs Wireless Key Fobs Your system may also include one or more wireless Key Fobs, which can perform various functions programmed by your Dealer. Key Fobs are typically programmed to Arm Stay, Arm Away, Disarm, and a Panic. Additional buttons can also be used to activate / deactivate Z-Wave Automation devices, such as lights via Scenes or relays.

  • Page 49: Nfpa Recommendations

    NFPA Recommendations National Fire Protection Association Smoke Detector Recommendations: Regarding the number and placement of smoke and heat detectors, we subscribe to the recommendations contained in the National Fire Protection Association's (NFPA) Standard #72 noted below. Early warning fire detection is best achieved by the installation of fire detection equipment in all rooms and areas of the household.

  • Page 50: Regulatory Agency Statements

    Regulatory Agency Statements FEDERAL COMMUNICATIONS COMMISSION (FCC) & INDUSTRY CANADA (IC) STATEMENTS The user shall not make any changes or modifications to the equipment unless authorized by the Installation Instructions or User's Manual. Unauthorized changes or modifications could void the user's authority to operate the equipment. CLASS B DIGITAL DEVICE STATEMENT This equipment has been tested to FCC requirements and has been found acceptable for use.
  • Page 51 Regulatory Agency Statements OWNER'S INSURANCE PREMIUM CREDIT REQUEST This form should be completed and forwarded to your homeowner's insurance carrier for possible premium credit. A. GENERAL INFORMATION: Insured's Name and Address: Insurance Company: Policy No.: VISTAH3/VISTAH3CN Control Panel _________________________________ Other Type of Alarm: Burglary Fire...

  • Page 52: Your System Information

    Your System Information Your local Resideo dealer is the person best qualified to service your alarm system. Arranging a program of regular service is advisable. Security Company / Dealer: Name: Phone: Address: Audio Alarm Verification enabled  Yes No (Two-Way Voice) PARTITION 1 DELAY DURATIONS AND ARMING OPTIONS Exit Delay time _____________________ Entry Delay 1 time ___________________...
  • Page 53 Your System Information System Users Table Keep track of authorized system users in the chart below. This record should be kept secure by the Master User User Code Authority Partition Comment / Description Master User 1, 2, 3, 4 Can add and modify all Users. Table of Contents...
  • Page 54 Your System Information System Users (Continued) User Code Authority Partition Comment / Description Table of Contents...
  • Page 55 Your System Information System Users (Continued) User Code Authority Partition Comment / Description Sensor List Table Zone Location / Description Table of Contents...
  • Page 56 Your System Information Sensor List (Continued) Zone Location / Description Table of Contents...
  • Page 57 Your System Information Z-Wave Automation Devices Table Type Name Location Table of Contents...
  • Page 58 Your System Information Z-Wave Automation Devices (Continued) Type Name Location Table of Contents...

  • Page 59: Limitations Of This Alarm System

    Limitations of This Alarm System WARNING! While this system is an advanced design security system, it does not offer guaranteed protection against burglary or fire or other emergency. Any alarm system, whether commercial or residential, is subject to compromise or failure to warn for a variety of reasons. For example: Intruders may gain access through unprotected openings or have the technical sophistication to bypass an alarm sensor or •...
  • Page 60 NOTES Table of Contents...
  • Page 61 NOTES Table of Contents...
  • Page 62 NOTES Table of Contents...
  • Page 63 NOTES Table of Contents...
  • Page 64 The product should not be disposed of with other household waste. Check for the nearest authorized collection centers or authorized recyclers. The correct disposal of end-of-life equipment will help prevent potential negative consequences for the environment and human health. Any attempt to reverse-engineer this device by decoding proprietary protocols, de-compiling firmware, or any similar actions is strictly prohibited.

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