Troubleshooting; Customer Service - Zwilling ENFINIGY ELECTRIC KETTLE PRO User Manual

US

Troubleshooting

Problem
The appliance switches off
prematurely.
The water is taking longer
than usual to boil.
The water isn't hot enough.
The appliance is not
operational.

Customer service

Please contact our Customer Service team should you encounter any problems with your kettle.
Detailed information on service, repairs, warranty, and product registration can be found at
www.zwilling.com or by calling 1-800-777-4308.
Disposal
With regard to disposal, please return your old appliance to a collection point for electrical
appliances.
www.zwilling.com
Troubleshooting / Customer Service / Disposal
Possible cause
Insufficient water in the water
container.
The water container is calcified. Decalcify the water container.
The water container is calcified. Decalcify the water container.
A program function with a lower
temperature was selected.
The water container does not sit
correctly on the base.
The base contacts are dirty.
Solution
Fill the water container at
a minimum to the 0.5 liter
marking.
Select a program function
with the desired higher tem-
perature.
Lift up the water container and
place it on the base again.
Remove the water container
from the base, turn the base
over, and wipe it with a lint-
free cloth or blow it off.
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