Troubleshooting Tips - AudioEngine A2+ Quick Start Manual

TROUBLESHOOTING TIPS

A2+ is plugged in but the power indicator is not illuminated.
Ensure the AC power cord is connected to the power supply unit and a functioning AC power outlet.
Check that the cable at the other end of the power supply is correctly connected to the rear panel of the left speaker.
If the power supply light is on but you are experiencing an audio-related issue with a wired connection.
Verify that the volume/power control on the rear panel is not turned all the way down or powered off.
Check that the volume level of your audio source components or devices is not set to minimum volume or powered off.
Check speaker wire connections from the left (powered) speaker to the right (passive) speaker. Confirm this by
removing the speaker wire from each speaker and reconnecting. Also, check the speaker wire polarity by verifying that
the wires are going to the same terminals on both speakers.
Check that the cables from your audio sources to the speakers are properly connected. Confirm this by unplugging
the audio cables and then reconnecting.
Try using different audio input sources and/or devices to see if the same problem arises.
Try swapping your left and right speaker via the RCA left and right inputs to see if the issue remains on the same
channel or follows the speaker.
If you are using a computer with your A2+, make sure the volume is up and the balance control is centered.
A2+ troubleshooting tips – Bluetooth.
Verify that the A2+ is connected to power and that the front volume knob is turned clockwise past the detent position
(you should feel a click).
If your A2+ is already connected to a device via Bluetooth, the Bluetooth pair light on the back panel of the left speaker
will be on and solid (note that if your A2+ has been idle and not connected to a device for more than 2 minutes, the Pair
light will automatically turn off). Tap the Pair button and it should begin blinking.
Try playing audio from more than one application on your phone/tablet, or computer.
Check to make sure your source device (computer, tablet, phone, etc.) is running the most up-to-date version of
software available. For Mac OS users, be sure to check the App Store to see if there's a newer version of Mac OS you
could be running.
Try disconnecting from and forgetting the A2+ through your device's Bluetooth settings, and re-pairing to the A2+.
Try using a different source device with your A2+ to see if the issue follows. Also, be sure to test your A2+ using the
analog input as well.
If possible, try your A2+ in a different location to see if something is causing an issue in the current setup. Something
as simple as a wireless internet router, cordless or mobile phone, or halogen lamp near the speakers may be causing
interference in your setup.