Tikom V500 Manual

About Vacuum Cleaner

What's in the box

Product Overview

Meaning of Screen Icons

Touch Screen Display	Working Status	Meaning
	Working	High Level Suction
	Working	Low Level Suction
	Working Battery Display: Flash Charging Icon: Red & Flash Light Band: Flash	Low Battery ≤ 10%
Note: When the vacuum cleaner is powered on and the battery is below 10%, the touchscreen will show a flashing battery percentage, and the light band will flash, while the charging icon will flash red.
	Manual Power OFF	Low Battery ≤ 10%
Note: When the battery is below 10% and the vacuum cleaner is manually powered off, the percentage on the touch screen will flash, and the charging icon will flash red.
	Charging Charging Icon: Green & Flash	In Charging
	Charging Charging Icon: Green & Solid	Full Charged
Note: When the battery is fully charged, the touch screen will turn off after 5 minutes. Pressing the power button will reactivate the touch screen, displaying the battery percentage for 10 seconds. For safety reasons, the vacuum cleaner cannot be operated while charging, and the power ON/OFF button will be unresponsive during this time.
	Charging Battery Display: Quick Flash Charging Icon: Red & Quick Flash	Use Wrong Adapter or Adapter is defective
	Malfunction Light Band: Red & Flash Brush Roll Jamming Icon: Red & Flash	Brush Roll in Cleaner Head is Stuck

Note: After checking and cleaning, if the problem persists, please contact our customer service at support.us2@tikom.com for assistance.

Important Tips Before Usage

For indoors use only, please don't use outdoors.

Before vacuuming, please remove tissues, socks, or other large items from the floor, as these can clog the vacuum cleaner.

Do not vacuum anything that is burning or smoking, such as cigarettes, matches, or fireplace ash, as these can damage the plastic or rubber components of the vacuum cleaner and cause it to malfunction.

Do not place your hands or fingers near the brush while the machine is in use.

Do not place the vacuum cleaner near heat sources or open flames, such as a stove.

Do not vacuum water or liquids, as these can damage the vacuum cleaner's built-in motor.

Empty the dust cup as soon as the debris reaches the 'IMAX" line — do not overfill. Using the vacuum cleaner when debris is above the MAX line may allow it to reach the HEPA filter or motor, potentially damaging the vacuum cleaner.

The vacuum cleaner requires regular maintenance, including cleaning the motorized cleaner head, dust cup (including the cyclone unit), and HEPA filter or replacing it with a new one.
Otherwise, the suction power of the vacuum cleaner will decrease.

Installation

Vacuum Cleaner Installation Diagram

2-in-l dusting brush
The 2-in-l dusting brush can be manually extended to change its shape between a bristle brush and a flat nozzle to suit different scenarios.

Battery Installation

Slide the battery into the slot at the bottom of the main body. It will click into place when properly fitted.

Wall Dock Installation Diagram

Determine the best wall location for mounting the dock. We recommend placing it 46-54 inches (119-138cm) from the screw hole to the floor, though adjustments may be needed based on the actual situation.
Use the supplied screws and plastic expansion anchors to secure the dock to the wall.

The vacuum cleaner, crevice tool, and soft dusting brush can be installed onto the wall dock.

Charging

Fully charge the Vacuum Cleaner before using it for the first time.
There are two charging methods.

Method 1:
Charging the Vacuum Cleaner directly with the charger. The Charging Icon will flash green during charging and turn solid green when fully charged.

Note:

1. For safety, the vacuum cleaner cannot operate while charging, and the on/off button will not function during this time.
2. When the vacuum cleaner is in use, it will automatically stop working once the charger is connected.
3. When charging the vacuum cleaner with a non-original adapter, the battery percentage on the touch screen will flash, and the charging icon will flash red.
4. When the battery is fully charged, the touch screen will turn off after 5 minutes. Pressing the power button will reactivate the touch screen, displaying the battery percentage for 10 seconds.

Method 2:
Charge the battery pack separately:

1. Press and hold the release button on the side of the battery, then remove the battery from the vacuum cleaner.
   
2. Charge the battery using the charger. The battery's charging indicator will flash green during charging and turn solid green when fully charged.
   Charging with a Tikom original adapter.
   
3. When charging the battery separately with a non-original adapter, the charging indicator on the battery will flash red.
   Charging with a non-Tikom original adapter.
   

How to use

1. Choose the brush based on your needs.
   Motorized Cleaner Head with LED light
   Suitable for vacuuming on the med/short pile carpets, tiles and floors.
   
   Crevice Tool
   Suitable for vacuuming cracks, corners of doors and windows, stairs, and other hard to-reach places.
   
   2-in-l Soft Dusting Brush
   Suitable for vacuuming curtains, keyboards, ceilings, sofas, vehicle interiors, tables, and other place.
   
2. If you use Extension Wand with brush, please adjust the wand length to your desired length by pressing the Length Adjustment Button.
   
3. Press On/Off Button to power on Vacuum Cleaner, and press Suction Level Switch Button to change suction level.
   
   There are 2 suction levels in the vacuum cleaner: Low, and High.
   
4. Different suction levels have varying working times.
   When fully charged, the touch screen displays 100%.
   The low suction level lasts about 32 minutes, while the high suction level lasts about 16 minutes. These times are for reference and may decrease with extended use.
   1. The vacuum cleaner contains a removable rechargeable lithium-ion battery pack with a limited number of recharge cycles.
   2. After extended use, the battery pack may no longer hold a charge, resulting in reduced working time.
   3. If this occurs, it means the battery pack has reached the end of its life cycle and needs to be replaced. Please contact our customer service at support.us2@tikom.com for battery replacement.
5. When vacuuming, please pay attention to the section "Important Tips Before Usage".
   Note:
   1. There is a "MAXI' line on the dust cup indicating the highest capacity.
      Using the vacuum cleaner when debris exceeds the MAX line may cause it to reach the HEPA filter or motor, potentially damaging the vacuum cleaner.
      Please empty the dust cup promptly when debris is near the MAX line.
   2. There is Anti-static Contact on the handle of Vacuum Cleaner.
      This contact is to protect Vacuum Cleaner and human from static electricity discharge. Please don't worry, any static electricity discharge is not hazardous to health.
      
   3. If suction power weakens, please clean the Dust Cup, Cyclone Unit, HEPA Filter, and Motorized Cleaner Head.
      

Cleaning & Maintenance

Cleaning & Replacement Frequency

Empty Dust Cup

Empty the dust cup as soon as the debris reaches the "MAX" line.
Using the vacuum cleaner when the debris is above the MAX line may cause it to reach the HEPA filter or motor, potentially damaging the vacuum cleaner.

One-Click Dust Cup Emptying

1. Press "Wand Release Button" to remove Extension Wand.
   
2. Push the "Dust Cup Cap Switch" to open the dust cup cap and dispose of the debris.
   
3. Close the Dust Cup Cap and firmly press until a "click" is heard.
   

Clean HEPA Filter, Dust Cup & Cyclone Unit

1. Support the dust cup with one hand to prevent it from falling, and hold the battery pack with the other hand.
   
2. Press and hold the Dust Cup Release Button with your finger.
   
3. Push the dust cup in the direction of the below arrow to remove it.
   
4. Take off the Cyclone Unit and HEPA Filter from the Dust Cup.
   
5. Gently tap the HEPA filter to remove any dust that has accumulated on it. Please don't use water to wash the HEPA filter.
   
6. Use scissors to cut away any hair tangled around the Cyclone Unit.
   
7. Wash the Dust Cup and Cyclone Unit by water.
   
8. Air dry the dust cup and Cyclone Unit.
   
   Note: Do not expose the Cyclone Unit to the sun.
9. Install Cyclone Unit and HEPA Filter into the Dust Cup.
   
10. Install Dust Cup onto Vacuum Cleaner.
    

Clean Motorized Cleaner Head

1. Press"Cleaner Head Release Button" to remove Cleaner Head.
   
2. Push the Release Switch on the bottom of Cleaner Head to "6" and Press Buckle of Brush Roll would bounce up.
   
3. Take out Brush Roll from Cleaner Head.
   
4. Use scissors to cut away any hair tangled around the Brush Roll.
   
5. Install the round side of the brush roll with the axis-shaped connector onto the cleaner head first.
   
6. To secure the Brush Roll, first align its Press Buckle of Brush Roll with the slot on the Cleaner Head.
   
7. Install the press buckle into the slot.
   
8. Press the buckle, and a "click" sound will be heard once the buckle has securely fixed the brush roll onto the cleaner head.
   

Troubleshooting

Alarm & Solution

Indicator	Solution
	The Brush Roll Jamming Icon is flashing red, and the light band on the screen is also flashing red, indicating that the Brush Roll is stuck. Please check and clean the Cleaner Head.

Frequently Asked Question

• If the above solutions do not work, please contact support.us2@tikom.com for assistance.

Specification

	Model No	V500
	Dust Cup Capacity	1.3L
	Battery	2000mAh
	Working Tme	After full charged, High: About 16mins, Low: About 32mins, Will change after usage.
	Charging Time	About 4-5hours
	Power Input	AC 100-240V-50/60Hz 0.4A max
	Power Output	DC 27\/ 0.5A

Important Safety Instructions

PLEASE READ CAREFULLY BEFORE USE
FOR HOUSEHOLD USE ONLY
To reduce the risk of injury or damage, read these safety instructions carefully and keep them at hand when setting up, using, and maintaining this device.

1. This device is not intended for use by, on, or near young children, invalids or infirm persons with reduced physical, sensory or reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction by a responsible person concerning use of the device to ensure that they can use it safely.
2. Do not allow to be used as a toy. Close attention is necessary when used by or near children. Children should be supervised to ensure that they do not play with the device.
3. Use only as described in this user manual. Do not carry out any maintenance other than that shown in this manual.
4. Suitable for dry locations ONLY. Do not use outdoors or on wet surfaces.
5. Do not handle any part of the plug or device with wet hands.
6. If the device is not working as it should, has received a sharp blow, has been dropped, damaged, left outdoors, or dropped into water, do not use and contact with our customer service (support.us2@tikom.com).
7. Do not disassemble the device as incorrect reassembly may result in an electric shock or fire.
8. Do not stretch the cord or place the cord under strain. Keep the cord away from heated surfaces.
9. Do not use with a damaged cord or plug. If the supplied cord is damaged, please contact with our customer service (support.us2@tikom.com) in order to avoid a hazard.
10. Do not close a door on the cord, or pull the cord around sharp edges or corners. Arrange the cord away from traffic areas and where it will not be stepped on or tripped over. Do not run over the cord.
11. Do not stretch the cord or place the cord under strain. Keep the cord away from heated surfaces.
12. Do not close a door on the cord, or pull the cord around sharp edges or corners. Arrange the cord away from traffic areas and where it will not be stepped on or tripped over.
13. Do not run over the cord.
14. Do not unplug by pulling on the cord. To unplug, grasp the plug, not the cord. The use of an extension cord is not recommended.
15. Do not use to pick up water.
16. Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they or their vapors may be present.
17. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
18. Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts. Do not point the hose, wand or tools at your eyes or ears or put them in your mouth.
19. Use only Tikom recommended accessories and replacement parts.
20. Do not use without the Dust Cup and filter(s) in place.
21. Unplug from the outlet when not in use for extended periods and before maintenance or servicing.
22. Use extra care when cleaning on stairs.
23. Do not install, charge or use this device outdoors, in a bathroom or within 10 feet (3 meters) of a pool. Do not use on wet surfaces and do not expose to moisture, rain or snow.
24. Use only Tikom provided chargers for charging this Tikom device, which there is Tikom logo on the charger. Use only Tikom batteries: other types of batteries may burst, causing injury to persons, damage and fire.
25. Always turn 'OFF' the device before connecting or disconnecting the Motorized Cleaner Head.
26. FIRE WARNING - Do not place this product on or near a cooker or any other hot surface and do not incinerate this device even if it is severely damaged. The battery might catch fire or explode.
27. FIRE WARNING - Do not apply any fragrance or scented product to the filter(s) of this device. The chemicals in such products are known to be flammable and can cause the device to catch fire.
28. Do not use a battery pack or device that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
29. Do not expose a battery pack or device to fire or excessive temperature. Exposure to fire or temperature above 266°Fmay cause explosion.
30. Follow all charging instructions and do not charge the battery pack or device outside of the temperature range specified in the manual. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
    • Operating temperature range: 37.4°F(3°C) - 104°F(40°C)
    • Ambient temperature range operating: 37.4°F(3°C) - 104°F(40°C)
    • Ambient temperature range storage: -4°F(-20°C) - 140°F(60°C)
31. The battery is a sealed unit and under normal circumstances poses no safety concerns. Liquid ejected from the battery may cause irritation or burns. In the unlikely event that liquid leaks from the battery do not touch the liquid and observe the following precautions:
    • Skin contact - can cause irritation. Wash with soap and water.
    • Inhalation - can cause respiratory irritation. Expose to fresh air and seek medical advice.
    • Eye contact - can cause irritation. Immediately flush eyes thoroughly with water for at least 15 minutes. Seek medical attention.
    • Disposal - wear gloves to handle the battery and dispose of immediately, following local ordinances or regulations.

Customer Service

For FAQs and more information, please visit www.tikom.com.
Email: support.us2@tikom.com
We also upload many vacuum cleaner troubleshooting and maintenance videos to our YouTube channel.
You can find our channel by searching for "Tikom Technology" on YouTube or scanning the QR code below.
V500 Installation Video

@TikomOfficial

Manufacturer: Shenzhen Tikom Technology & Innovation Co.,LTD
Address: 217,C Building, Chengshishanhai Center, Bantian, Longgang District, Shenzhen, Guangdong, China
Website: www.tikom.com
Email: support.us2@tikom.com