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EULA shall apply, except to the extent that Edition merchantability and fitness for a particular those terms, rights, or licenses are explicitly purpose. Keysight shall not be liable for required from all providers of commercial Tenth edition, July 2023 errors or for incidental or consequential...
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Do not proceed beyond a WARNING notice until the indicated conditions are fully understood and met. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
"B" models have a new motherboard with faster processor and more RAM, enabled built-in waveform generator, and InfiniiScan Measurement and Zone Triggering software, all standard. There are also Performance Upgrade options for "A" models to change to the new motherboard with faster processor and more RAM. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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500 MHz 16 GSa/s In addition to the number of input channels, bandwidths, and sampling rates described in the previous table, the Keysight Infiniium MXR/EXR-Series real-time oscilloscopes deliver these features: • 10-bit analog-to-digital converter (ADC) with low noise and high effective number of bits (ENOB), with additional high-resolution settings that increase the effective number of bits at lower bandwidths.
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Broad-R Reach, CPRI, DDR2/LPDDR2, DDR3/LPDDR3, Energy Efficient Ethernet, HDMI, MGBASE-T (2.5G/5G), MIPI C-PHY, MIPI D-PHY, MIPI M-PHY, MOST, NBASE-T (2.5G/5G), OBSAI, ONFI, PCI Express Gen 1-4, Serial RapidIO, TC8 (OPEN), USB 2.0, and XAUI. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
• For information on controlling the oscilloscope from a remote computer, see the Oscilloscopes Programmer's Guide found in the Infiniium oscilloscope application's online help. For technical assistance, contact your local Keysight Technologies representative at http://www.keysight.com/find/contactus. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
AUX TRIG IN (50Ω) / 27 Maximum voltage at AUX TRIG IN input / 27 TRIG OUT / 27 Knobs and Keys on the Front Panel / 28 Graphical User Interface (GUI) / 30 Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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Using Digital Channels and Protocol Decode / 50 Controlling Digital Channels / 50 Decoding Serial Protocol Data / 50 3 Demos and Online Help Using the Demo Wizard / 52 Accessing the Online Help / 53 Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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Run the keyboard, LED, and touch screen self tests / 111 Run a user calibration / 114 Verify system performance / 114 Before You Contact Keysight / 115 Returning the Oscilloscope to Keysight for Service / 116 Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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Index Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide 1 Setting Up Inspecting Package Contents / 14 Environmental Characteristics / 15 Positioning for Proper Airflow / 16 Tilting the Oscilloscope for Easier Viewing / 17 Connecting Accessories and a LAN Cable to the Oscilloscope / 18...
• If the shipping container is damaged, or the cushioning materials show signs of stress, notify the carrier and your Keysight Technologies Sales Office. Keep the shipping materials for the carrier's inspection. The Keysight Technologies Sales Office will arrange for repair or replacement at Keysight's option without waiting for claim settlement.
Occasionally a temporary conductivity caused by condensation may occur. Example: General indoor environment. Pollution Degree 3: Conductive pollution occurs, or dry, non-conductive pollution occurs which becomes conductive due to condensation which is expected. Example: Sheltered outdoor environment. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
Minimum bottom clearance: No intrusion into the space under the oscilloscope as defined by the feet. Feet must Minimum 0 mm rest on hard surface. Figure 1 Positioning the MXR/EXR-Series oscilloscope with sufficient clearance Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
Tilting the Oscilloscope for Easier Viewing Tabs under the front feet of the oscilloscope can be flipped out to tilt the oscilloscope for easier viewing. Flip-out tabs Figure 2 Latching the front feet Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
Use only the power cord that came with the oscilloscope CAUTION The power cord provided is matched to the country of origin of the order. To avoid electric shock, be sure the oscilloscope is properly grounded. WARNING Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
Turning Off the To turn the oscilloscope off, press the power switch at the lower left corner of the Oscilloscope oscilloscope front panel. The oscilloscope will go through a normal Windows operating system shutdown process. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
Setting Up Changing the Administrator Password On Keysight Infiniium MXR/EXR-Series real-time oscilloscopes with the Windows 10 operating system, depending on when the oscilloscope was manufactured, the default Administator user account password is either "keysight4u" or "Keysight4u!". Change the Administrator password to something more secure (and less well-known).
Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide 2 Getting Started Front Panel Connectors / 24 Side Panel Connectors / 25 Knobs and Keys on the Front Panel / 28 Graphical User Interface (GUI) / 30 Connecting Oscilloscope Probes / 32...
This terminal has a square wave signal that is used to adjust compensated passive probes. You can also output a DC level on this terminal using the Infiniium oscilloscope application's Calibration Output dialog box (Utilities > Calibration Output...). Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
The motherboard provides these inputs/outputs/ports in the oscilloscope: four USB ports for peripherals, an external monitor connector, a USB III device port (for remote control of the oscilloscope from a PC), a LAN port, and speaker and microphone connectors. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
10 MHz REF OUT (50Ω) You can use the 10 MHz REF OUT (50Ω) BNC connector to send the oscilloscope's 10 MHz reference clock output signal to another instrument's reference clock input. The output has these characteristics: Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
The input impedance is 50Ω, and the signal you provide must be 5 Vpp maximum between -5 V and +5 V. TRIG OUT Pulses corresponding to oscilloscope triggers can be sent to this BNC output. TTL levels into a high impedance load are output. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
Getting Started Knobs and Keys on the Front Panel Acquisition run controls Horizontal controls Setup and Display controls Entry knob Trigger controls Markers controls Analysis controls Vertical controls Figure 7 Front panel controls Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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The MXR-Series oscilloscopes have the [RTSA] front panel key for the RTSA (Real-Time Spectrum Analysis) mode. At the same location in the EXR-Series oscilloscopes is the [Fault Hunter] key for the Fault Hunter analysis feature. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
Ground indicator Expand drag/drop measurements Open Horizontal dialog box Set horizontal scale & position Zoom on/off Open Add Markers Pin/unpin Customize controls Results display dialog box Figure 8 Infiniium oscilloscope display Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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A Results pane is visible at the bottom of the display when you do something that produces results, such as taking a measurement or using bookmarks. When it is not needed, the Results pane is not visible. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
When measuring voltages over 30 V, use a 10:1 probe. CAUTION The Keysight Infiniium MXR/EXR-Series oscilloscopes are not rated for Measurement Category II, III, or IV. For complete documentation on Keysight oscilloscope probes for your Infiniium oscilloscope, see the Probe Resource Center at: keysight.com/find/prc To connect oscilloscope probes: Attach the probe connector to the desired oscilloscope channel or trigger input using the probe instructions.
Press the [Touch] key on the front panel to turn on the touch screen. Press and hold your finger to the screen. A right-click menu appears, which verifies that the touch screen is working properly. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
See "Accessing the Online Help" on page 53. Using Autoscale To automatically configure the oscilloscope to best display the current input signal(s), press [Auto Scale] or choose Control > Autoscale. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
• You can also choose the Run, Stop, and Single commands from the Control menu. • To set up how you want the signals to be sampled, such as sampling rate and mode, choose Setup > Acquisition..Clearing the Waveform Display Figure 13 [Clear Display] key Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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Run mode and is receiving triggers, it will update the display as it collects new waveform data. Clearing the waveform display also resets averaging, infinite persistence, color grade persistence, histograms, and the mask testing database. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
To shrink it horizontally, turn the knob counter-clockwise. • Push and turn the horizontal scale knob to change the scaling in finer (Vernier) increments. • You can also use multi-touch gestures to stretch or shrink the waveform. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
"ADC clipping" indicators appear when a signal exceeds the input voltage range of the ADC. These indicators can sometimes appear when a signal appears to be within the vertical range of the screen due to DSP filtering, but it really is not. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
To set scale, position, and timebase reference, use the Horizontal dialog box or set up the zoomed timebase window. To access the Horizontal dialog box, click the in the horizontal toolbar, or choose Setup > Horizontal... from the main menu. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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The Timebase Reference range is from 0 to 100% of the screen. The center of the screen is at 50%. The slider correlates to the hollow orange triangle at the bottom of the display area, showing where the horizontal offset is on the screen. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
You can also specify the characteristics of a probe, or perform a probe calibration. For Keysight Technologies probes that are compatible with the AutoProbe interface, the oscilloscope will automatically set these characteristics (except for skew) after identifying the probe when it is connected to the channel input.
The [Multi Purpose] key can be configured to perform one of many quick actions, such as loading a setup file, saving composite data or a measurement report to a file, saving the screen image to a bitmap file, or performing automatic measurements. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
Enter the voltage level at which the oscilloscope will trigger either by using the Level field or by turning the Trigger Level knob. Select a rising edge, falling edge, or both edges slope to trigger on. Select the desired Sweep: Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
The [Wave Gen] key enables or disables the waveform output on GEN OUT. To select the waveform type and its parameters in the graphical user interface, choose Setup > Waveform Generator... to open the Waveform Generator dialog box. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
V/div and offset settings, or tap to select waveforms and other selections on the display. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
• You can drag a marker to quickly move to the position you want on the waveform. • You can use the front panel Position knob for fine adjustment, or use the Add Marker dialog box to set the marker position precisely. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
The most commonly used measurements are available in the drag-and-drop area. Others are available from the Add Measurement dialog box (Measure/Mark > Add Measurement...). Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
• To turn off the quick measurement display, cycle through all channels until the measurements are turned off. See the Infiniium oscilloscope application's online help for information on how to configure the quick measurement capability. See "Accessing the Online Help" page 53. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
You can perform up to four decodes at the same time using p1-p4. • After selecting the protocol decode parameters, click Auto Setup to automatically configure the oscilloscope for the selected decode type. • Decoded acquisition data appears in the Protocol Listing window. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide 3 Demos and Online Help Using the Demo Wizard / 52 Accessing the Online Help / 53 The graphical user interface has a Demo Wizard that illustrates many oscilloscope features and capabilities. There is also online help that describes oscilloscope...
For example, the following screen display shows the initial demo page for the FFT function. To experiment with the demo, click Load Demo..Figure 23 FFT Demo Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
• Choose Help > Contents... from the main menu to open the online help home page (Figure 25). Displays the Help topic for this dialog box Figure 24 Help button for dialog box Help Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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• Use the Favorites tab to add preferred help topics to a list for easy reference. For more details on using online help, click How to Use This Help under the Help and More Information topic in the Contents tab. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide 4 Other Oscilloscope Tasks Changing Windows Operating System Settings / 56 Installing Application Programs on Infiniium / 57 Forcing a Default Setup / 58 Hard Drive Recovery / 59 Cleaning the Oscilloscope / 60 This chapter describes tasks you may need to perform during ongoing use of the oscilloscope.
• Do not use the Administrative Tools to enable or disable Internet Information Services (IIS) Manager. Use the Infiniium Remote Setup dialog box (Utilities > Remote...) to enable or disable the Web Server. • Do not delete or modify the Infiniium Administrator user account. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
Windows 10 and uses 16 GB of RAM or less may be installed on your Infiniium oscilloscope. Exit the oscilloscope application before installing any software. N OTE Installing an application that does not meet these requirements may break the CAUTION oscilloscope application and require a hard drive recovery. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
As soon as the Windows load screen disappears, press [Default Setup]. If the oscilloscope still does not successfully restart, follow the instructions for recovering the hard drive. See "Hard Drive Recovery" on page 59. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
If the Infiniium application is available, launch the Keysight License Manager (Utilities > Launch License Manager...) and capture a screen shot of the page. It lists the transportable and fixed perpetual licenses that Keysight will need to reissue. Copy the calibration folder (C:\ProgramData\Infiniium\cal) to an external device, such as a flash drive.
Allow all residual alcohol moisture to evaporate, and the fumes to dissipate prior to powering up the oscilloscope. Dispose of the cleaning materials in a responsible manner. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
• A user calibration, also known as a self calibration, includes the minimum set of calibrations and is intended to be run by oscilloscope users. It can include a time scale calibration. • A service calibration is performed only by Keysight Service Center technicians. This chapter describes how to run a user (self) calibration.
• Standard and time scale cal—When it has been more than 1 year since the last time scale calibration, or when you replace the acquisition board. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
Recommended part number 50 Ω BNC Cable 50 Ω characteristic impedance 54609-61609 BNC cable 10 MHz Signal Source Frequency accuracy better 53220A with Opt. 010 (required for time scale than ±41 ppb calibration) Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
Calibrating the Oscilloscope Calibration Time It takes approximately 70 minutes to run the user calibration on the oscilloscope, including the time required to change cables from channel to channel. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
Click Start Frame Cal; then, follow the instructions on the screen. The routine will prompt you to follow these steps: Disconnect everything from all inputs and Aux Out. Select the level of calibration you want to perform. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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If any section has failed, wait until the calibration is complete and then select the Enable Details check box for information on the failures. Also check the cable connections. When the calibration procedure is complete, click Close. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide 6 Testing Performance Performance Verification General Information / 68 Input Impedance Test / 69 Offset Accuracy Test / 71 DC Gain Accuracy Test / 78 Analog Bandwidth—Maximum Frequency Test / 81 Time Scale Accuracy (TSA) Test / 88...
The procedures are written to minimize the number and types of test equipment and accessories required. The test equipment in these lists are currently available for sale by Keysight at the time this document was written. In some cases, the test procedures use features specific to the test equipment in the recommended equipment list.
Record the readings in the "Input Impedance Test" table of the "Performance Test Record" on page 91. Repeat step 5 and step 6 for the remaining 50 Ω vertical scale settings in Table Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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1 MΩ ±10 kΩ. Due to the current source limitations of the 34411A/3458A/34465A DMM, be sure to set it to N OTE 10 MΩ range instead of Auto Range when testing the 1 MΩ resistance. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
Click Control > Factory Default. The input impedance for channel 1 should be 50 Ω. Click Setup > Acquisition..In the Acquisition dialog box, enable averaging and set # of Averages to 256. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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Change the vertical scale of channel 1 to 5 mV/div. Click the Vertical Meas tab on the left side of the screen, then drag and drop the Average measurement icon onto the channel 1 waveform. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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If a question mark appears in front of any values in the Results pane, press [Clear Display] on the oscilloscope, wait for the number of averages to return to 256, and then record the oscilloscope reading. The question mark indicates that the oscilloscope could not make a reliable measurement. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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256, and then record the oscilloscope's mean V avg reading in the Vzero-error column of Table 8. Use the Channel dialog box to select 1 MΩ impedance and repeat for 1 MΩ. Record the results in Table Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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Click Setup > Acquisition..In the Acquisition dialog box, enable averaging and set # of Averages to 256. Change the vertical scale of the channel under test to 5 mV/div. Drag and drop the Average voltage measurement icon onto the channel 1 waveform. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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Press [Clear Display] on the oscilloscope, wait for the number of averages to return to 256, and then record the DMM voltage reading as VDMM- and the scope V avg reading as VScope- in either Table 8 Table 9 (depending on Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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8. Also be sure to use the external supply settings and offset values from the 1 MΩ version of the Offset Accuracy Test table as they are different than the 50 Ω version. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
34465A Cable Assembly (2 50 Ω characteristic impedance, BNC (m) 8120-1840 required) connectors DC Power Supply 40 V 6614C Adapter BNC Tee (m)(f)(f) 1250-0781 Adapters (2) BNC (f) to dual banana (m) 1251-2277 Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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Change the DC Supply voltage to -15 mV. Press [Clear Display] on the oscilloscope, wait for the number of averages to return to 256, and then record the DMM voltage reading (VDMM- column) and Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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Table Calculate the offset gains for the 50 Ω test and the 1 MΩ test using the following expression and record these values in Table 10 Table 11 of the Performance Test Record. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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Power meter Generator E8257D N1912A MXR-Series oscilloscope channel input Power splitter 11667B Power sensor cable Coaxial cable SMA to BNC adapter N-type to 3.5 mm SMA adapter (part not shown) Power sensor E4413A Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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Click Measure > Add Measurement..In the Add Measurement dialog box, click Vertical and RMS, and configure the measurement as follows: • Source = Channel 1 • Measurement Area = Entire Display • RMS Type = AC Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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If a question mark appears in front of any value at the bottom of the screen, press [Clear Display] on the oscilloscope, wait for the number of averages to return to 16, and then record the oscilloscope reading. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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Repeat step 8, step 9, and step 10 to measure the reference gain at 50 MHz for this scale. Repeat step 11 through step 15 to measure the gain at maximum frequency for this scale setting. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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Entire Display as the Measurement Area, and AC for the RMS Type. Repeat step 6d and step 7 to step 20 to complete measuring gains for the channel. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
The initial setting accuracy component applies to the oscilloscope's 10 MHz OCXO frequency accuracy immediately after a calibration, whether performed at the factory, by a customer, or by a Keysight service center. The aging component scales linearly from the time since the last time scale calibration and adds to the initial setting accuracy component.
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10 MHz IN port on rear panel. Must be 0-10 dBm. Rear Front 8120-1840 or equivalent RF Out RF Adapter MXR-Series channel 1 input 54609-61609 RF Input to channel 1 Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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TSA = ±(8 ppb + 75 ppb(years since last time scale calibration)) Compare the measured time scale error to the TSA specification. Record the results in Table Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
7 Troubleshooting Verifying Basic Operation / 110 Before You Contact Keysight / 115 Returning the Oscilloscope to Keysight for Service / 116 This chapter describes what to do if you encounter any problems with your MXR/EXR-Series oscilloscope. There are no operator-serviceable parts inside the oscilloscope. Refer servicing to WARNING qualified personnel.
If the oscilloscope turns off without you pressing the front panel power button, unplug the AC power cord from the rear of the instrument and wait 20 to 30 seconds. Then plug the AC power cord back into the oscilloscope and press the Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
If any of the self tests fail, see "Before You Contact Keysight" on page 115 and "Returning the Oscilloscope to Keysight for Service" on page 116. Run the keyboard, LED, and touch screen self tests To verify correct keyboard operation: Click Utilities >...
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When you are finished, click Close. If any of the knobs or keys do not work, see "Before You Contact Keysight" page 115 and "Returning the Oscilloscope to Keysight for Service" on page 116. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
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[Clear Display] turns off all the LEDs. When you are finished, click Close. If any of the LEDS do not work, see "Before You Contact Keysight" on page 115 "Returning the Oscilloscope to Keysight for Service" on page 116. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
Start and follow the on-screen instructions. If the touch screen is not working properly, see "Before You Contact Keysight" page 115 and "Returning the Oscilloscope to Keysight for Service" on page 116. Run a user calibration Complete a user calibration by following the procedures in Chapter “Calibrating the Oscilloscope,”...
A dialog box similar to this one appears. Click Save Support Information. A zip file containing useful information is created and saved to the desktop. You can email this file to your Keysight Technical Support representative. Keysight Infiniium MXR/EXR-Series Real-Time Oscilloscopes User's Guide...
Troubleshooting Returning the Oscilloscope to Keysight for Service Before shipping the oscilloscope, contact Keysight Technologies for more details. Write the following information on a tag and attach it to the oscilloscope. • name and address of owner • oscilloscope model numbers •...
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