Polycom CCX 400 Series Quick User Manual page 4

Polycom® CCX 400® Business Phones
HOLD AND RESUME A CALL
You can have multiple calls on hold and resume a call at any time.
To hold a call:
» Press the Hold button.
To resume a call:
» Press the Resume softkey.
TRANSFER A CALL
You can transfer calls to any contact (internal or external).
To transfer a call (Consult):
• Press Consult softkey.
• Dial a number or choose a contact. It will automatically call out.
• Press the Complete Transfer softkey after speaking with your contact to finish
transfer.
To transfer a call (Blind)
• Press Transfer softkey.
• Dial a number or choose a contact. It will automatically call out.
TRANSFER A CALL TO VOICEMAIL
During a call, Press the Transfer softkey:
want to transfer the call followed by the # key.
FORWARDING A CALL
You can forward an incoming call to a contact or forward all incoming calls to a contact.
To forward all incoming calls:
• Call Forward – Always
o *72 followed by the phone number you want to forward it to. Use *73 to
end call forward always.
• Call Forward – Busy
o *90 followed by the phone number you want to forward it to. Use *91 to end
call forward busy.
• Call Forward – No Answer
o *92 followed by the phone number you want to forward it to. Use *93 to end
call forward no answer.
MUTING THE MICROPHONE
Mute the phone so other parties can't hear you. Unmute your audio when you're ready to
speak and let others on the call hear you. To Mute select the Mute key
right corner of the phone.
then dial *55 plus the extension to which you
on the bottom
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