Alienware DRF37 Product Manual page 79

Scan the computer for spyware:
If you are experiencing slow computer performance, you frequently receive pop-up
advertisements, or you are having problems connecting to the Internet, your computer might
be infected with spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove spyware.
Run the PSA Diagnostics:
If all tests run successfully, the error condition is related to a software problem.
Check the software documentation or contact the software manufacturer for
troubleshooting information:
• Ensure that the program is compatible with the operating system installed on your
computer.
• Ensure that your computer meets the minimum hardware requirements needed to run
the software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
CHAPTER 5: TROUBLESHOOTING
79