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HERO 100 Instruction Manual

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Model 100
Version 3.0 (Dec 2024)
Instruction
Manual

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Ann Butcher
July 8, 2025

How to put 1/2 pill into Hero?

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Summary of Contents for HERO 100

  • Page 1 Model 100 Version 3.0 (Dec 2024) Instruction Manual...
  • Page 2 Setting up Hero for a loved one Adding medication list and schedule Setting notifications & preferences If you are setting up Hero for yourself If you are setting up Hero for a loved one Family settings Load Medications into the Hero Device The Hero Device...
  • Page 3 Remote dispense Meds Add a new medication Remove a medication Insights More My Account Settings & Notifications Dispense Settings Traveling/Away from Home Refer a Friend Set Up Another Smart Dispenser Member support About Technical Specifications...
  • Page 4 The Hero Device should not be used by a recipient of medication who is incapable of verifying the accuracy of each dispensed dose (such as those suffering from dementia or other cognitive or physical impairments) unless pill dispense accuracy is being verified,...
  • Page 5 Hero Device, contact customer service at 1-855-855-9962 for further assistance. The Hero Device is designed to function on a flat and level surface. If it is ever tilted over, subject to motion/ vibration/ dropped/ inadequately transported or mishandled, you must open the door with the Pill access key and check to see if medications are in the proper cartridge before you continue to use the Hero Device.
  • Page 6 Keep in mind that the Hero Device is not designed to withstand intentional unauthorized access attempts. If the WiFi connection to the Hero Device is not functioning properly, or there is an interruption in your cellular service, the Hero solution’s notifications may not occur as expected.
  • Page 7 Hero Device, as instructed in the section: Transporting the Hero Device. ● Do not force the Travel bar into its designated slot at the back of the Hero Device. If you feel some resistance inserting the Travel bar, rotate it until it slides in farther.
  • Page 8 Hero Device, that is not easily accessible by children or other unauthorized persons.  Meet Hero 1. To get started, remove the Hero Device from the box and place it on a level, sturdy, indoor surface. Be sure to handle it by grasping the sides or lifting from the bottom.
  • Page 9 The Hero Device will power on automatically. Getting to know the Hero Device interface The Hero Device consists of an LED screen and five buttons. Each of the four arrows is a button, as is the center circle. Note: The LED screen is not a touchscreen.
  • Page 10 Step 3: Loading medications into the Hero Device. Connecting the Hero Device Once you plug in the Hero Device you will be greeted with a welcome screen. Press the center button to begin setup. If you would like quick guidance on how to use the buttons and screen select Yes, and follow the instructions on the Hero Device screen.
  • Page 11 Note: The update process may take up to 10 minutes to complete. ● At the end of this process, the Hero Device will instruct you to continue setup on the Hero app, and display a unique connection code. This code will be requested in...
  • Page 12 Then tap Next. Establishing the primary user of Hero Once you successfully connect your app with Hero, you will be asked to select who will be using the Hero Device. If you're setting it up for yourself: You will automatically get Administrator ●...
  • Page 13 Setting up Hero for yourself ● Select Myself on “Who will be using the Hero pill dispenser”, and tap Continue ● Fill out your account details, then tap Next to continue. ● Password requirements: ○ At least 10 characters ○ 1 uppercase letter ○...
  • Page 14 Setting up Hero for a loved one ● Select A loved one on “Who will be using the Hero pill dispenser?” ● Upon selection, you will be asked to receive your loved one’s permission to manage their information and medication on Hero.
  • Page 15 Tap the Let’s do it button to continue. Adding medication list and schedule The Hero Device can store up to 10 different medications. In addition, you can add 10 more medications that are stored outside of the Hero Device. Hero will notify you when it’s time to take those medications via on-screen and in-app notifications.
  • Page 16 If none of the suggested medications matches yours, you can add it manually by choosing the option “Create” on the list. ● Step 2: Add medication details After selecting your medication, you will be asked for several medication details (such as: form, strength, etc), as well as the type of schedule to follow. ●...
  • Page 17 ○ For scheduled frequencies, first select the days. ○ If you take this medication more than once a day, tap the “+” button under “How many times a day” to select another dose time and add pill quantity. ○ Next, select the time you would like to take the medication. ○...
  • Page 18 ■ Expiration date - Add the medication expiration month and year. Hero will notify you when expiration date approaches and a refill is needed. Note: once the pills reach the expiration date, the Hero Device will stop dispensing them until refilled with new ones.
  • Page 19 Setting notifications & preferences The notifications and preferences offered by Hero differ based on whether you’re a Primary user setting up Hero for yourself, or you’re a Primary caregiver setting it up for a loved one. If you are setting up Hero for yourself ●...
  • Page 20 ● Missed dose reminders: By default, your loved one will receive alerts (visual and audible) on the Hero Device only, when it’s time to take their medications. If you’d like to add phone reminders when they miss their medication - choose Yes, add...
  • Page 21 Phone reminders are available in three forms: ○ Hero mobile app - Selecting this option will send an email invitation to the primary user to download the Hero app. Once installed and set up, they will start receiving app notifications whenever a dose is missed.
  • Page 22 Load Medications into the Hero Device ● The Hero Device will display a message on screen when it’s ready for you to load your medications. Follow the instructions on-screen to start loading your medications.
  • Page 23 ● Load your first medication into the cartridge, as indicated on the screen. Throughout the process, the Hero Device screen will display the name of the medication you should be loading. CAUTION: Be sure to fill the cartridge only up to the marked MAX line. Overfilling a...
  • Page 24 Make sure to also keep a small amount of medication of each type stored outside of the Hero Device so that it can be accessed immediately in the event of an unexpected issue. That’s it! You’re ready to go. Check the Hero app for confirmation, and start enjoying a dose of calm for the whole family.
  • Page 25 If you do, that dose will be recorded as having been dispensed on time. At the scheduled time, the Hero Device will play a chime and display an alert that it is time to dispense your medication. In either case: 1.
  • Page 26 Skip a scheduled dose Hero also allows you to skip a scheduled dose.  1. When Hero alerts you that it’s time for your scheduled dose, you can select Skip.  2. You will be asked to confirm your choice by selecting Yes. ...
  • Page 27 3. Select Medication. 4. Select the medication you want to dispense. Note: If you have reached your max dose limit for this medication, Hero will not allow you to dispense. 5. Select the number of pills you want to dispense. Note: The number of pills offered is...
  • Page 28 8. Retrieve your pills and replace the medication cup. Note: When you dispense a future dose, Hero will not alert on-device at the scheduled time. Instead, the Hero app will send you a reminder at the scheduled time to take that dose.
  • Page 29 1. Once Hero detects that a medication is empty, it offers you Refill Now or Refill Later. 2. When choosing Refill Now, the Hero Device will offer you to add any pill details before loading such as New pills added.
  • Page 30 Transporting the Hero Device (Transport Hero) When planning to transport the Hero Device for any reason (e.g. moving to a new place, or taking a long vacation), ensure the safety of the device and your medications by using the Travel bar and following all the steps detailed below.
  • Page 31 4. Once the Hero door opens, remove the cartridge and place the medication in a labeled bottle. 5. Return the cartridge to the Hero Device, making sure to push the bottom tab all the way in, until you hear a click sound. This will ensure the cartridge is securely and properly placed.
  • Page 32 9. Replace the cover. 10. On the Hero Device, select Done. If the Travel bar has not been properly inserted - a message will show on the Hero Device screen, asking you to try again.
  • Page 33 Use your Hero’s Device Settings menu to set the volume, change brightness, set the time, change your WiFi network, and more. 1. On the Hero Device home screen, press any button to access the main menu. 2. Select Device Settings.
  • Page 34 Preferences The Device Settings >Preferences menu allows you to adjust the volume of notifications, the brightness of your Hero display, as well as the time zone. Set Volume Use the up and down arrows to set the volume level anywhere between 1 (the softest) and 6 (the loudest).
  • Page 35 Change Timezone Scroll to find your timezone, and press center to confirm.
  • Page 36 In case you got disconnected from your WiFi network, or you need to connect to a new one, follow these steps: 1. Navigate to Device Settings > Connect to WiFi. 2. Hero will present Select Change Network. Hero will search for available networks.
  • Page 37 ● Connect the Hero dispenser directly to your main router, and try to place it less than 75 ft or two walls away from your WiFi router. ● If you are trying to connect Hero to a network in a shared facility, it is best to contact the building administrator for help with local settings.
  • Page 38 Select Firmware Update to check if there is indeed a firmware update for your Hero. If there is, and you want to update now, select I’m Ready. The update could take several minutes. About Select Device Settings > About to view your Hero’s firmware version, serial number, and the email address associated with your account. ...
  • Page 39 The Hero Mobile App The Hero app is comprised of four main areas: ● Today ● Meds ● Insights ● More Today Today is your app Home screen, and aims to provide a glanceable view at all the recent doses and their states, as well as what’s coming next.
  • Page 40 Time to take scheduled time arrives) Remote dispense Hero offers the option to remotely dispense a dose using the app. The Hero smart dispenser will start dispensing and alert you when it’s time to remove the cup and take your meds.
  • Page 41 Turn Remote Dispense ON via the Dispense Settings screen in the More tab. This feature only applies to scheduled doses that are stored inside Hero. Further support for other dose types (e.g. hybrid, outside, as-needed) will be added in the future.
  • Page 42 The list also presents per-dose alerts, in case any of the following events take place during the dispense (Tip! you can click on the alert banner to learn more about the issue): ● The Hero dispenser wasn’t able to dispense the full dose due to missing or expired pills.
  • Page 43 ● Unknown. This status can show up temporarily in cases of connectivity issues (e.g. device is offline), which don’t allow data to be synced to the Hero cloud. A dose can also be labeled as unknown in case of a future dispense or outside Hero dose where members did not report whether they took the dose or not.
  • Page 44 ● Detailed dispense alerts (if relevant) Meds On the Meds screen, you can view your medication list (inside and outside the Hero Device), as well as your list of schedules. Meds stored outside will have a pill bottle icon next to them.
  • Page 45 Notes Medication Status Pill level / count Hero offers two ways to assess the amount of pills remaining in the Hero Device: 1. Pill level - Automatically estimated by the Hero platform, and can be: High, Medium, Low or Empty.
  • Page 46 2. Pill count - You can manually enter the exact number of pills in the cartridge (both on the Hero Device and in the Hero app). During refill, you will be offered the option to indicate how many new pills you’re adding. Outside of refill, you can update the total pill count currently in the cartridge.
  • Page 47 Includes general information about the medication, such as overview, Side Effects, Drug Interactions and general instructions. This information comes from a third party and not directly from Hero. See the section of Terms titled "Additional Terms Related to Services and Data Provided by UpToDate, Inc."...
  • Page 48 By default, the current day will be displayed, but you can navigate to past days as well. View/Edit a schedule 1. From the Meds menu, select the Schedule tab. 2. Select the schedule you would like to edit. 3. Select Edit to update the following: a.
  • Page 49 2. Follow the same instructions as in Setting up Hero (Steps 2 and 3. Select Okay on Hero. Hero will open its door to the next available cartridge. Remove the cartridge and fill it with the appropriate medication. Return the cartridge, making sure to push the bottom tab all the way in, until you hear a click sound.
  • Page 50 This means that if a dose was dispensed and taken, but did not include all the scheduled pills - your adherence rate will be lower than 100%. Typical reasons for a partial dispense include an empty cartridge or expired pills. Make sure you refill all...
  • Page 51 ● Celebration of key Hero milestones and accomplishments, like: perfect adherence days, Heroversaries, adherence streaks, and more! Personalized insights about your unique adherence ● patterns for the selected time period, including: medication-taking behaviors related to specific days of the week, specific times of the day, medications most or least adherent to, and more.
  • Page 52 Below the graph view, you will find a detailed list of all the scheduled doses for the time period selected, and their respective adherence statuses. You will notice that on days or weeks of outstanding adherence (100% adherence per day / 90%+ adherence all week) you will be awarded a special badge, recognizing the...
  • Page 53 Email customer support • Download the user guide About • App version • Terms of service • Privacy policy Primary User / Read-Only Notifications & Preferences • App & device preferences • Hero alert settings Your Account • Email address • Password...
  • Page 54 • Phone number • Profile information • Your account permission Invoices Privacy Settings Activity Log Refer a Friend Get Support • Call support • Chat through the app • Email customer support • Download the user guide About • App version •...
  • Page 55 Refer a Friend Set Up Another Smart Dispenser • For a new primary user • For an existing primary user Member Support • Call support • Chat through the app • Email customer support • Download the user guide About •...
  • Page 56 • For an existing primary user Member Support • Call support • Chat through the app • Email customer support • Download the user guide About • App version • Terms of service • Privacy policy My Account This screen provides the ability to manage your account settings, personal details, and other key features.
  • Page 57 1. Update Email & Password • Description: Update your account email address and reset or change your password. • Action: Tap this option to access the settings for modifying your email or password. Enter a new password. The six password requirements will check off as you fulfill them. Re-enter your new password to confirm.
  • Page 58 A Primary Caregiver is established during the initial dispenser setup experience, when selecting “A loved one” as the primary person who’s going to be using the Hero Device. As a Caregiver taking care of your loved one’s medications, you will be notified of several key events, as listed below.
  • Page 59 Medication is running low or empty * Can be turned on/off Hero Device is offline / disconnected Hero door was opened Hero Device is in / out of Transport mode Yes Settings Set / Change Device preferences (e.g. Yes  Menu Access Passcode, Device alerts) *View only Set / Change Medication settings (e.g.
  • Page 60 1. Inviting a teammate is offered as part of the setup experience, and is also available in the Hero app by navigating to More > Manage Teammates. If you already invited a teammate, you will see them listed there. 2. Select Invite Teammate.
  • Page 61 • Description: View a detailed log of actions and events related to your connected device, such as dispenses or alerts. • Action: Tap to view an audit trail of all events that occurred with Hero on any particular day. Events include the door opening and for what reason, Hero being offline, a dispense failure, and more. Select Calendar to see which days have logged...
  • Page 62 Blocks access to entire device menu App notifications Notifications are covered in detail as part of Setting up Hero, at the beginning of this instruction manual. The settings, as they appear under More tab, mirror the list shown during setup. This setting allows you to modify app notifications to Phone call, Text SMS, or to turn off completely.
  • Page 63 3. Dispense Window • Description: This feature allows you to customize how long a dose will be active before and after the scheduled dispense time. Max limit is 30 min before and 12 hrs after the scheduled time. • Default Setting: 30 minutes early and 4 hours after the scheduled time. •...
  • Page 64 You will also be able to confirm that you have taken your medications via the Hero mobile app, to ensure your adherence rate stays on track! To activate Vacation mode, follow these steps: 1.
  • Page 65 While in Vacation mode, you can also export your schedule to a printable PDF file: In the Hero mobile app, go to More tab > Going on vacation. You will be able to export your schedule to a PDF. Select Details to see the details of your vacation.
  • Page 66 ● Please visit our support website at https://support.herohealth.com to view our Frequently Asked Questions. ● If you have any questions about Hero, please give us a call or send us an email. Phone: 1 (855) 855-9962 Email: support@herohealth.com About ● App Version shows what version of the app you’re currently using.
  • Page 67 Max recommended Up to the max recommended sizes per FDA guidelines:  up pill size to 22mm long, or capsule size up to “00” Pill cartridges 10 user filled cartridges 1 cup Duty cycle Continuous use Environmental specifications Operating 15°C – 35°C temperature Indoor use only  ...