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HERO 100 Instruction Manual

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Version 1.5
February 17, 2021
Model 100
Instruction
Manual

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Summary of Contents for HERO 100

  • Page 1 Version 1.5 February 17, 2021 Model 100 Instruction Manual...

  • Page 2: Table Of Contents

    Storage and Access Cartridge Transporting the Hero Pill Dispenser What’s in the Box Setup Getting to Know the Hero Pill Dispenser Interface First-Time Use Connect to Wi-Fi Download the Hero App and Create Your Account Enter Medication Information into Your Account...
  • Page 3 Medication History Passcode View/Edit a Schedule Add a New Medication Remove a Schedule Remove a Medication from Hero Refill Cartridges Refill When a Cartridge is Empty Refill an Empty Cartridge Later Refill When Medication is Expired Refill at Any Time...
  • Page 4 Update Your Phone Number Change Your Account Password Transfer Account to a New Hero Device Log Your Settings Skipped/Missed Dose Hero Passcode Remove a Passcode Vacation Mode Manage Caregivers Notifications Get Support About Log Out Hero Settings Preferences Set Volume...
  • Page 5 FAQs Cleaning Troubleshooting Support Technical Specifications...

  • Page 6: Introduction

    We have designed Hero so that people of all ages (even your parents!) can set up and operate it. All you have to do is plug the Hero Pill Dispenser in and its screen will guide you through the rest. The Hero Pill Dispenser requires a Wi-Fi connection and can be set up using an Android or iOS mobile device.

  • Page 7: Warnings And Intended Use

    Hero Pill Dispenser. It is not a replacement for the guidance of a healthcare professional, your attention to correct dosing, nor to replace an attentive and qualified caregiver, should one be required by the medication recipient.

  • Page 8: Precautions

    The Hero Pill Dispenser is designed to function on a flat and level surface. If it is ever tilted over, subject to motion or vibration or otherwise mishandled, you must open the door with the Pill Access key and verify that the medications are in their proper cartridge before you continue to use the device.

  • Page 9: What's In The Box

    Setup 1. Remove Hero from the box and place it on a level, sturdy, indoor surface. Be sure to handle Hero by grasping the sides or lifting from the bottom. CAUTION: Hero should be kept away from humidity and moisture and operated consistently with its technical...
  • Page 10 2. Remove the lock compartment cover on the rear of the Hero Pill Dispenser. 3. Pull the travel bar out of the lock compartment. 4. Thread the travel bar into the travel bar holder for safekeeping. 5. Replace the lock compartment cover. Remove the sticker covering the power port on the back of Hero.

  • Page 11: Getting To Know The Hero Pill Dispenser Interface

    If you are comfortable using the Hero interface after following the tutorial, feel free to skip this section. The Hero interface consists of an LED screen and five buttons. Each arrow is a button, as is the center circle.
  • Page 12 Note: The LED screen is not a touchscreen. Use the arrow buttons to navigate through the options on the screen and use the center button to make selections. For example:...

  • Page 13: First-Time Use

    Additionally, you can back out of any screen by pressing the left arrow button. First-Time Use After you’re finished with the tutorial, Hero will be ready to be set up. Be sure to have all the medications you want to use with Hero nearby.

  • Page 14: Connect To Wi-Fi

    Create account . This email address and password will be the credentials you use to log in either on the Hero website or in the app. 6. Hero will send a confirmation email to the email address you entered in step 5. Open the confirmation email on your phone and select Continue setup .

  • Page 15: Enter Medication Information Into Your Account

    ● The Hero Pill Dispenser can store up to 10 medications. ● You can add more than 10 medications to your Hero account but they will need to be stored outside of Hero. Hero will still notify you to take those outside medications via on-screen and in-app notifications.
  • Page 16 3. If there is more than one type of a certain medication (i.e. Tylenol and acetaminophen), choose which type is appropriate. 4. Choose the dose form of the medication. Depending on the medication you entered, different forms will be available to select from.
  • Page 17 6. Enter the Expiration date of this medication. When asked if you will store this in Hero, select Yes if you plan to do so. However, you can choose to use the Hero app as a notification system only, and not store and dispense medication inside Hero.
  • Page 18 7. Choose whether you take the medication at a Scheduled Time or As Needed . 8. If As Needed , select Finished . If at a Scheduled Time , continue with the steps below. a. Choose Everyday if you take this medication at least once a day or choose Select Days if you take this medication only on certain days as indicated on the prescription label.
  • Page 19 9. Use the plus and minus buttons to set a number of pills you can manually dispense. If a scheduled medication, that number plus the number of pills scheduled per day will equal the maximum allowed. 10. Select Finished . 11.

  • Page 20: Set Up Notifications

    13. The passcode feature limits access by others, such as children who may be able to reach Hero. It requires you to enter a four-digit code using the Hero interface for Hero to dispense. If you would like to implement the passcode, select Use passcode . Otherwise, select No Thanks and skip to Set Up Notifications, below.

  • Page 21: Add A Caregiver

    Add a Caregiver Hero will alert you when it’s time to take your medication, but it’s also good to have a designated Caregiver just in case. Note : The following is part of first-time use. To learn more about who caregivers are and what they can and cannot do, see the Caregivers chapter.
  • Page 22 ● caregiver by either scrolling or typing in their name in the search bar. When you’ve located that contact, select their name and then select the email address Hero should use to send them an invitation. To add manually, enter the contact’s First Name and Email Address , then select Send ●...

  • Page 23: Load Medication Into Hero

    Keep your empty pill bottles on hand in case you need to refer to them later. 1. Hero will let you know it’s preparing to have you load your first medication. Select OK . 2. Hero’s cartridge door will open. Remove cartridge 1 by grasping the bottom, slightly pinching with thumb and forefinger, and pulling out.
  • Page 24 3. Load your first medication into cartridge 1. Hero’s screen will display the name of the medication you should be loading. Be sure not to fill the cartridge higher than the MAX CONTENTS line.

  • Page 25: Dashboard

    Note: If there is a label on cartridge 1 that says “Pinch & Pull,” remove it before returning the cartridge to slot 1. 5. Close the cartridge door. If you have additional medications to load, Hero will guide you through loading each one. Read previous steps 1-5 to follow along.
  • Page 26 ● Dispensed . Regimens that were dispensed on time are listed next to a green circle with a checkmark. ● Reported . Medication saved in a schedule but that is stored outside Hero is listed as Reported when you positively respond to Hero’s prompt asking you if you took it.

  • Page 27: Dispense Medication

    If you do not dispense early, then at the scheduled dose time, Hero will play a chime and display a reminder that it is time to dispense your medication. In either case: 1.

  • Page 28: Dispense A Missed/Skipped Dose

    See Dispense a Missed/Skipped Dose. Dispense a Missed/Skipped Dose Hero allows you to dispense a missed or skipped dose up to four hours after the dose was originally scheduled to be dispensed. 1. On Hero, select any button.
  • Page 29 4. Select the medication you want to dispense. Note: If you have reached your max dose limit for this medication, Hero will not allow you to dispense. 5. Select the number of pills you want to dispense. You will be limited by this medication’s max dose limit.
  • Page 30 Note: When you dispense a scheduled dose ahead of the scheduled time, Hero will not remind you to dispense it at the actual scheduled time. However, the Hero app will send you a notification at the scheduled time to remind you to take that dose.

  • Page 31: Notification Preferences

    Set Hero Notification Preferences 1. In the Hero app, select More > Your Settings > Reminders on Hero . 2. Use the + and - buttons to select how often Hero should alert you to take your scheduled dose. 3. Use the plus and minus buttons to select how many alerts Hero should give for a scheduled dose.

  • Page 32: Set A Reminder By Phone

    3. If Phone Call is selected, enter the phone number you want to be reached on and select Send verification code . 4. To confirm, Hero will call that number and read off a four-digit code. Back on the app, enter the verification code and select Verify phone number .

  • Page 33: Manage Medications

    Note : You also have the option of receiving notifications via SMS by setting your preferences once logged in on the Hero website. Manage Medications You can view/edit, add, and remove medications from your account and from Hero at any time. Additionally, you can refill a medication once Hero has run out. View/Edit a Medication Select the Meds menu to view a list of all the medications in your account.

  • Page 34: Amount Remaining

    When the medication was Last Refilled ● The number of pills Dispensed Since Refill ● Drug Information ● Notes ● Photos ● Medication History ● Passcode ● Amount Remaining Select this option to get a count or estimate of how many pills are remaining. If you entered an exact pill count, a number will be displayed here.

  • Page 35: Passcode

    Hero, and then re-add it with the new dose strength or expiration date. 5. For any changes you make to medications, such as max doses per day or amount remaining, select Update .
  • Page 36 2. Follow steps 1-13 in the Enter Medication Information into Your Account and Load Medication into Hero sections in First-Time Use. 3. If you have the Drug Monitoring feature enabled, and if this new medication interacts with any existing medications, the app will display a warning. After reading about the possible interactions, select either Stop Adding Medication or Continue Adding Medication .

  • Page 37: Remove A Schedule

    9. Select Continue or Make Changes . 10. Select Confirm on Hero. 11. Select Okay on Hero. Hero will open its door to the next available cartridge. Remove the cartridge and fill it with the appropriate medication. Return the cartridge, making sure to push the bottom tab all the way in, until you hear a click sound.

  • Page 38: Remove A Medication From Hero

    8. Empty any medication in the cartridge, clean the cartridge according to the instructions in chapter 18. Return the cartridge to the Hero device, making sure to push the bottom tab all the way in, until you hear a click sound. This will ensure the cartridge is securely and properly placed.

  • Page 39: Refill Cartridges

    Hero senses when a cartridge is empty and displays a message letting you know. 1. Once Hero detects that a cartridge is empty, it lets you Refill Now or Refill Later . You may refill later at any time, following the steps in the next section, but to refill now, continue to step 2.

  • Page 40: Refill When Medication Is Expired

    Refill When Medication is Expired When a medication is going to expire before your next dose, Hero will let you know. At that point, you will have the option to Refill Now or Refill Later . To Refill Now , select that option, and follow from step 2 in Refill When a Cartridge is Empty.

  • Page 41: Caregivers

    Caregivers must have an iOS or Android smartphone. ● Add a Caregiver 1. In the Hero app, navigate to More > Your Settings > Manage Caregivers . 2. Select Invite Caregiver . 3. Select whether you want to Choose contact (from the contacts saved in your smartphone) or Add Manually .

  • Page 42: Remove A Caregiver

    Note: Only active caregivers can be removed. The Caregiver Experience When a Hero user invites you to be a caregiver, you will receive an email notifying you. 1. Open the email on your smartphone. 2. Select Accept Invitation . If you don’t have the Hero app already installed, you will be prompted to install it.
  • Page 43 ● Hero is put into Travel Mode 5. Select Next . 6. Add the phone number of the Hero user for whom you are a caregiver by either typing in the phone number, or by selecting Choose Contact . This will allow you to quickly call the Hero user via a tap of a button when the user misses a scheduled dose.

  • Page 44: The Stats Menu

    The Stats Menu The Stats menu in the Hero app displays data based on the last 30 days’ use of your Hero. The top of the screen tells you your overall adherence rate for the past 30 days. Below that, a graph will display your weekly adherence rate for the past four weeks as well as today’s...
  • Page 45 ● Late is defined as dispensing 1 hour or later than your scheduled regimen time. ● Missed is defined as ignoring a dispense prompt on Hero or actively skipping one or ● more scheduled doses that day. Extra is defined as any unscheduled dose.

  • Page 46: The More Menu (Account Settings)

    The More section of the Hero app contains settings and information about your account. Refer a Friend Hero users have the opportunity to refer up to five friends to Hero and receive a gift card in return. Share your invite code by tapping it to copy it to your phone’s clipboard, or by selecting Share with Friends and choosing any communication method you like (SMS, email, social media, etc.).

  • Page 47: Change Your Account Password

    2. Enter the desired phone number. 3. Select Send verification code . 4. We’ll initiate an automated call to you. Answer the call and listen for the verification code. 5. Enter the Verification Code . 6. Select Verify phone number . 7.

  • Page 48: Transfer Account To A New Hero

    Select Transfer Account to a New Hero to transfer your schedule and medication information to a new Hero. 1. Start up your new Hero and follow the setup instructions until your new Hero displays the connection code. 2. After selecting Transfer Account to a New Hero , select Begin Transfer .

  • Page 49: Device Log

    Device Log Select Device Log to view an audit trail of all events that occurred with Hero on any particular day. Events include the door opening and for what reason, Hero being offline, a dispense failure, and more. Select Calendar to see which days have logged events and to jump to any day in the calendar view.

  • Page 50: Vacation Mode

    Meds > Select Medication > Passcode . Vacation Mode Use Vacation Mode if you’re planning on being away from your Hero device and need to stop Hero from expecting you to dispense during that time, as well as retrieving the necessary medication for your trip.

  • Page 51: Manage Caregivers

    12. Repeat step 11 for as many medications as necessary. While Hero is in Vacation Mode, the Vacation Mode menu in the app will allow you to export your schedule to a PDF. Select Details to see the details of your vacation.

  • Page 52: Get Support

    Customer Support . About Select App Version to view what version of the app you’re currently using. Select Terms of Service to view Hero’s Terms of Service. Select Privacy Policy to view Hero’s Privacy Policy. Log Out Select this option to log out of your Hero account.

  • Page 53: Hero Settings

    Hero Settings Use your Hero’s Device Settings menu to set the volume, change brightness, set the time, change your Wi-Fi network, and more. 1. On Hero, press any button. 2. Select Device Settings . Preferences The Preferences menu allows you to adjust the volume of notifications, the brightness of your Hero display, as well as the time zone.

  • Page 54: Set Brightness

    Set Brightness 1. Navigate to Device Settings > Preferences > Set Brightness . 2. Use the up and down arrows to set the brightness level anywhere between 1 (the dimmest) and 10 (the brightest).

  • Page 55: Change The Time Zone

    Change the Time Zone 1. Navigate to Device Settings > Preferences > Change Timezone . 2. Scroll to find your desired time zone.

  • Page 56: Travel Mode

    See Traveling with Hero for more information on Travel Mode. Firmware Update Select Firmware Update to check if there is indeed a firmware update for your Hero. If there is, and you want to update now, select I’m Ready . The update could take several minutes.

  • Page 57: Network Info

    Note: Hero stores the information to networks it has previously connected to and will use that to help connect you to the web. Network Info Select Network Info to view the name of the Wi-Fi network Hero is connected to, its IP address, and its signal strength and type.

  • Page 58: Regulatory

    Wi-Fi, and re-enter your regimens into your account. Traveling with and Storing Hero When moving Hero for any reason, ensure it and your medications are safe by using the travel bar and enabling Travel Mode. 1. On Hero, navigate to Device Settings > Travel Mode .
  • Page 59 2. Select Sounds good . 3. Select I’m ready .
  • Page 60 9. Replace the cover. 10. On Hero, select Done . Hero can sense if the travel bar has been put properly in place. It will ask you to try again if it senses the bar isn’t sitting properly.

  • Page 61: Manual Access To Medication

    2. Remove the lock compartment cover, remove the travel bar, and replace the lock compartment cover. 3. Back on Hero, select Done . 4. Select Okay . Hero will then guide you through putting your medications back in the appropriate cartridges, similar to the Load Medication into Hero section. Manual Access to Medication...
  • Page 62 Q: If I unplug Hero will I have to reload all the medication information? A: No. As long as your Hero is connected to a Wi-Fi network, it has access to the information it needs. If you need to reconnect to Wi-Fi, see the Hero Settings chapter.
  • Page 63 Q: Hero isn’t able to download changes I’ve made to my account. A: Check to make sure your Wi-Fi network is up and running, and that Hero is connected to the correct network. To reconnect to W-Fi: 1.
  • Page 64 See the Hero Settings chapter for more information. For further troubleshooting help, please visit www.herohealth.com/getstarted. Support If you have any questions about Hero not answered here, please give us a call or send us an email. Phone: 1 (855) 855-9962 Email: support@herohealth.com...
  • Page 65 WiFi 802.11 b/g/n 2.4G Pill compatibility Hero is compatible with a wide range of whole pill types and sizes Pre-configuration for size is not needed Soft gummy pills are not recommended Cut or split pills should not be used in Hero...
  • Page 66 Max recommended pill Up to the max recommended sizes per FDA guidelines: up to size 22mm long, or capsule size up to “00” Pill cartridges 10 user filled cartridges 1 cup Duty cycle Continuous use Useful life 33,000 dispenses Environmental specifications Operating 15°C –...
  • Page 67 Compliance specifications EMC compliance IEC 60601-1-2: 2014 FCC part 15, class B Safety UL 61010-1 Data security HIPAA compliant Hero Health 160 Varick Street Suite 1004 New York, NY 10013 support@herohealth.com 1 (855) 855-9962...

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