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HERO 100 Instruction Manual

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Model 100
Version 2.3 (July 2021)
Instruction
Manual

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Summary of Contents for HERO 100

  • Page 1 Model 100 Version 2.3 (July 2021) Instruction Manual...

  • Page 2: Table Of Contents

    Setting up Hero for a loved one Adding medication list and schedule Setting notifications & preferences If you are setting up Hero for yourself If you are setting up Hero for a loved one Family settings Load Medications into the Hero Device The Hero Device...
  • Page 3 Hero Device Settings Preferences Travel Mode Connect to WiFi Network Info Firmware Update About Reset to Factory Regulatory Cleaning The Hero Mobile App Today Meds Add a new medication Remove a medication Stats More Notifications & Preferences Hero Alert Settings Your Account Loved One’s Account (if you are a Caregiver)

  • Page 4: Introduction

    The Hero Device should not be used by a recipient of medication who is incapable of verifying the accuracy of each dispensed dose (such as those suffering from dementia or other cognitive or physical impairments) unless pill dispense accuracy is being verified,...
  • Page 5 Hero Device, contact customer service at 1-855-855-9962 for further assistance. The Hero Device is designed to function on a flat and level surface. If it is ever tilted over, subject to motion or vibration or otherwise mishandled, you must open the door with the Pill access key and check to see if medications are in the proper cartridge before you continue to use the Hero Device.

  • Page 6: Precautions

    Hero Device is not designed to withstand intentional unauthorized access attempts. If the WiFi connection to the Hero Device is not functioning properly, or there is an interruption in your cellular service, the Hero solution’s notifications may not occur as expected.

  • Page 7: What's In The Box

    Hero Device, as instructed in the section: Traveling With the Hero Device. Do not force the Travel bar into its designated slot at the back of the Hero Device. If ● you feel some resistance inserting the Travel bar, rotate it until it slides in farther.

  • Page 8: Meet Hero

    Meet Hero 1. To get started, remove the Hero Device from the box and place it on a level, sturdy, indoor surface. Be sure to handle it by grasping the sides or lifting from the bottom. CAUTION: The Hero Device should be kept away from humidity and moisture and operated consistently with its technical specifications as contained in these...
  • Page 9 The Hero Device will power on automatically. Getting to know the Hero Device interface The Hero Device consists of an LED screen and five buttons. Each of the four arrows is a button, as is the center circle. Note: The LED screen is not a touchscreen.

  • Page 10: Setting Up Hero

    When you first plug in the Hero Device, you will be offered to follow a tutorial to practice using the interface, before starting the setup process. Setting up Hero Setting up Hero is comprised of three main steps, and should take about 30 minutes to complete: Step 1: Connecting the Hero Device.

  • Page 11: Creating A Hero Account

    Note: The update process may take up to 10 minutes to complete. ● At the end of this process, the Hero Device will instruct you to continue setup on the Hero app, and display a unique connection code. This code will be requested in the Hero app as you continue setup there.

  • Page 12: Establishing The Primary User Of Hero

    Establishing the primary user of Hero Once you successfully connect your app with Hero, you will be asked to select who will be using the Hero Device. If you're setting it up for yourself: You will automatically get Administrator ●...

  • Page 13: Setting Up Hero For A Loved One

    Setting up Hero for a loved one ● Select A loved one on “Who will be using the Hero pill dispenser?” ● Upon selection, you will be asked to receive your loved one’s permission to manage their information and medication on Hero.

  • Page 14: Adding Medication List And Schedule

    Adding medication list and schedule The Hero Device can store up to 10 different medications. In addition, you can add 10 more medications that are stored outside of the Hero Device. Hero will notify you when it’s time to take those medications via on-screen and in-app notifications.
  • Page 15 ■ Expiration date - Add the medication expiration month and year. Hero will notify you when expiration date approaches and a refill is needed. Note: once the pills reach the expiration date, the Hero Device will stop dispensing them until refilled with new ones.

  • Page 16: Setting Notifications & Preferences

    Setting notifications & preferences The notifications and preferences offered by Hero differ based on whether you’re a Primary user setting up Hero for yourself, or you’re a Primary caregiver setting it up for a loved one. If you are setting up Hero for yourself ●...

  • Page 17: If You Are Setting Up Hero For A Loved One

    Tap Allow when prompted with a dialog asking you to allow Hero to send you notifications. If you are setting up Hero for a loved one As a Primary caregiver supporting a loved one, you will be able to set both your own preferences as a caregiver, as well as configure your loved one’s experience settings.
  • Page 18 Note: Phone calls are not supported on landlines. ● Access to Hero Device menus: As an optional safety measure, you can add a “digital lock” to the device, which will require entering a passcode to access the Hero Device menus.

  • Page 19: Family Settings

    NOTE: Upon pressing Next, the medication list and schedule you entered will be automatically sent to the Hero Device. This process may take a few minutes. Only when the data transfer is complete, the Hero Device will be ready to start loading medications...

  • Page 20: Load Medications Into The Hero Device

    Load Medications into the Hero Device ● The Hero Device will display a message on screen when it’s ready for you to load your medications. Follow the instructions on-screen to start loading your medications. ● When the Hero Device door opens - Remove the cartridge by grasping the bottom, slightly pinching with thumb and forefinger, and pulling out.
  • Page 21 Hero Device. Make sure to also keep a small amount of medication of each type stored outside of the Hero Device so that it can be accessed immediately in the event of an unexpected failure or issue.

  • Page 22: The Hero Device

    If you do, that dose will be recorded as having been dispensed on time. At the scheduled time, the Hero Device will play a chime and display an alert that it is time to dispense your medication. In either case: 1.

  • Page 23: Skip A Scheduled Dose

    Skip a scheduled dose Hero also allows you to skip a scheduled dose.  1. When Hero alerts you that it’s time for your scheduled dose, you can select Skip.  2. You will be asked to confirm your choice by selecting Yes. ...

  • Page 24: Dispense A Future Dose

    3. Select Medication. 4. Select the medication you want to dispense. Note: If you have reached your max dose limit for this medication, Hero will not allow you to dispense. 5. Select the number of pills you want to dispense. Note: The number of pills offered is...
  • Page 25 8. Retrieve your pills and replace the medication cup. Note: When you dispense a future dose, Hero will not alert on-device at the scheduled time. Instead, the Hero app will send you a reminder at the scheduled time to take that dose.

  • Page 26: Manual Access To Medication

    1. Once Hero detects that a medication is empty, it offers you Refill Now or Refill Later. 2. When choosing Refill Now, the Hero Device will offer you to add any pill details before loading such as New pills added.

  • Page 27: Transporting The Hero Device (Travel Mode)

    Transporting the Hero Device (Travel Mode) When planning to transport the Hero Device for any reason (e.g. moving to a new place, or taking a long vacation), ensure the safety of the device and your medications by using the Travel bar and following all the steps detailed below.
  • Page 28 2. Select Sounds good. 3. Select I’m ready.
  • Page 29 9. Replace the cover. 10. On the Hero Device, select Done. If the Travel bar has not been properly inserted - a message will show on the Hero Device screen, asking you to try again.

  • Page 30: Hero Device Settings

    1. You will see a “Welcome back!” message on the Hero Device. Select Get Started. 2. Remove the lock compartment cover, remove the Travel bar, and replace the lock compartment cover. 3. Back on the Hero Device, select Done.  4. Select Okay. The Hero Device screen will then guide you through putting your medications back in the appropriate cartridges, similar to the Load Medication into Hero section. ...

  • Page 31: Preferences

    Preferences The Device Settings >Preferences menu allows you to adjust the volume of notifications, the brightness of your Hero display, as well as the time zone. Set Volume. Use the up and down arrows to set the volume level anywhere between 1 (the softest) and 6 (the loudest).
  • Page 32 Change Timezone Scroll to find your timezone, and press center to confirm.

  • Page 33: Travel Mode

    Travel Mode See Transporting the Hero Device (Travel Mode) above for more information. Connect to WiFi If you become disconnected from your WiFi network, or for any other reason need to reconnect to Wi-Fi: 1. Navigate to Device Settings > Connect to WiFi.

  • Page 34: Network Info

    Note: Hero stores the information to networks it has previously connected to and will use that to help connect you to the web. Network Info Select Network Info to view the name of the WiFi network Hero is connected to, its IP address, and its signal strength and type. Firmware Update Select Firmware Update to check if there is indeed a firmware update for your Hero.

  • Page 35: Reset To Factory

    1. Navigate to Device Settings > Reset to Factory. 2. To confirm, select Yes.  CAUTION: Resetting your Hero will cause it to lose all data associated with your account. After resetting, you will have to manually empty any medication stored inside, reconnect to Wi-Fi, and re-enter your regimens into your account.

  • Page 36: The Hero Mobile App

    Dispense > Skipped / Missed, as long as they’re within the Medication dispense time window.. ● Reported. This status is only for medications that are stored outside the Hero Device. In this case, a dose is...
  • Page 37 Reported when responding “Took it!” to Hero’s device prompt or app notification. Unscheduled. Any medication that was dispensed on ● demand (not part of any schedule) is labeled as Unscheduled, along with a grey circle. The grey circle also indicates the number of different medications that were dispensed at that time.

  • Page 38: Meds

    Meds In the the Meds section, you can view your medication list (inside and outside the Hero Device), as well as your list of schedules. The main medication list view will surface, if applicable, two types of alerts: Medium severity: Medication is running low or about to expire ●...
  • Page 39 Medication Status Pill level / count Hero offers two ways to assess the the amount of pills remaining in the Hero Device: 1. Pill level - Automatically estimated by the Hero platform, and can be: High, Medium, Low or Empty.
  • Page 40 2. Pill count - You can enter manually the exact number of pills in the cartridge (both on the Hero Device and in the Hero app). During refill, you will be offered the option to indicate how many new pills you’re adding. Outside of refill, you can update the total pill count currently in the cartridge.
  • Page 41 The Dispense Passcode is separate from the Menu access passcode, which allows you to protect access to the Hero Device menus. Medication Details Drug Information Includes general information about the medication, such as overview, Side Effects, Drug Interactions and general instructions.

  • Page 42: Add A New Medication

    2. Follow the same instructions as in Setting up Hero (Steps 2 and 3. Select Okay on Hero. Hero will open its door to the next available cartridge. Remove the cartridge and fill it with the appropriate medication. Return the cartridge, making sure to push the bottom tab all the way in, until you hear a click sound.
  • Page 43 4. Select Remove Medication again to confirm. 5. On Hero, select Confirm.  6. On Hero, select Okay to confirm you want to remove the displayed medication. 7. The cartridge door will open. Remove the cartridge. CAUTION: Be sure not to put any downward pressure on the cartridge door when reaching in to retrieve a medication cartridge.

  • Page 44: Stats

    Stats The Stats menu in the Hero app displays data based on the last 30 days’ use of your Hero. The top of the screen tells you your overall adherence rate for the past 30 days. Below that, a graph will display your weekly adherence rate for the past four weeks as well as today’s adherence rate. ...
  • Page 45 The calendar will indicate days that this medication was Taken on time, taken Late, Missed, or was taken as an Extra (an unscheduled dose). Scroll back as far as 60 days to view your history. To learn more about status types see the Today screen section.

  • Page 46: More

    More The More section of the Hero app contains your account & profile information, notifications & preferences, and other settings that are part of your Hero experience. Note: Content of some screens may differ based on the permission level (i.e. Administrator or View only).

  • Page 47: Notifications & Preferences

    The settings as appear under More tab mirror the list shown during setup. Hero Alert Settings 1. In the Hero app, select More > Notifications & Preferences > Hero Alert Settings. 2. Use the + and - buttons to select how often Hero should alert you to take your scheduled dose.

  • Page 48: Your Account

    3. Use the plus and minus buttons to select how many alerts Hero should give for a scheduled dose. 4. Select Update Reminders. Select Close, and back on Hero, select Confirm. Your Account Allows to update account and profile information, as well as membership details.
  • Page 49 Update Your Phone Number 1. Select Your Phone Number. 2. Enter the desired phone number. 3. Select Send verification code. 4. We’ll initiate an automated call to you. Answer the call and listen for the verification code. 5. Enter the Verification Code. 6.
  • Page 50 2. Enter your current password, and select Next.
  • Page 51 Select Transfer Account to a New Hero to transfer your schedule and medication information to a new Hero.  1. Start up your new Hero and follow the setup instructions until your new Hero displays the connection code. 2. After selecting Transfer Account to a New Hero, select Begin Transfer.

  • Page 52: Loved One's Account (If You Are A Caregiver)

    Select Privacy Settings to view and manage your data sharing settings. Activity Log Select Activity Log to view an audit trail of all events that occurred with Hero on any particular day. Events include the door opening and for what reason, Hero being offline, a dispense failure, and more. ...

  • Page 53: Manage Caregivers

    An Administrator Caregiver is set during the Hero platform setup experience, when selecting “A loved one” as the primary person who’s going to be using the Hero Device. As a Primary Caregiver taking care of your loved one’s medications, you will be notified off several key events, as listed below.
  • Page 54 Unscheduled dose dispensed * Can be turned on/off Hero Device is offline / disconnected Hero door was opened Hero Device is in / out of Travel mode Changes in medication regimen N/A  (As initiated by them)  * Can be turned...
  • Page 55 Primary Caregiver) can invite a caregiver. 1. Inviting a caregiver is offered as part of the setup experience, and is also available in the Hero app by navigating to More > Manage Caregivers. If you already invited a caregiver, you will see them listed there.

  • Page 56: Going On Vacation

    To activate Vacation mode that, follow these steps: 1. On your Hero Mobile App, go to More tab and scroll down to Going on Vacation. 2. Select Start. 3. Select whether you need to retrieve medication from the Hero Device while you are away and then select Next.
  • Page 57 While in Vacation mode, you can also export your schedule to a printable PDF file: In the Hero mobile app, go to More tab > Going on vacation. You will be able to export your schedule to a PDF. Select Details to see the details of your vacation.

  • Page 58: About

    About Select App Version to view what version of the app you’re currently using. Select Terms of Service to view Hero’s Terms of Service. Select Privacy Policy to view Hero’s Privacy Policy.

  • Page 59: Faqs And Member Support

    Please visit our support website at http://support.herohealth.com to view our ● Frequently Asked Questions. ● If you have any questions about Hero, please give us a call or send us an email. Phone: 1 (855) 855-9962 Email: support@herohealth.com Technical Specifications Functional specifications...
  • Page 60 Pill compatibility Hero is compatible with a wide range of whole pill types and sizes Pre-configuration for size is not needed Soft gummy pills are not recommended Cut or split pills should not be directly put inside Hero Max recommended Up to the max recommended sizes per FDA guidelines: ...

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