Related Manuals for HERO 100
Summary of Contents for HERO 100
- Page 1 Hero Model 100 Instruction Manual Version 1.1 Hero Health 160 Varick St. Suite 1004 NY, NY 10013...
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Page 2: Table Of Contents
Getting to Know the Hero Interface ....................9 First-Run Experience ..........................12 Connect to Wi-Fi ..........................12 Download the Hero App and Create Your Account ............12 Enter Medication Information into Your Account ..............13 Load Medication into Hero ......................20 Set Up Notifications ........................ - Page 3 Passcode ............................37 View/Edit a Schedule ........................37 Add a New Medication ......................37 Remove a Schedule ........................39 Remove a Medication from Hero ..................40 Refill a Cartridge with Medication ....................41 Refill a Cartridge Later ......................42 Schedules ............................... 42 Drug Monitoring ............................
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Page 4: Warnings And Intended Use
About ..............................67 Network Info ............................67 Travel Mode ............................67 Reset to Factory Settings ......................68 Regulatory ............................68 Traveling with and Storing Hero ..................... 68 Manual Access to Medication ......................71 FAQs ................................. 72 Cleaning ..............................73 Troubleshooting ........................... 73 Support .............................. - Page 5 For safety purposes, the Hero is intended only to be used by a single user, to avoid the potential risk to other users from adverse reactions to residual amounts of medications in the product.
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Page 6: Introduction
We have designed Hero so that people of all ages (even your parents!) can set up and operate it. All you have to do is plug Hero in and its screen will guide you through the rest. Hero requires a Wi-Fi connection and can be set up using a desktop computer or an Android or iOS mobile device. -
Page 7: Setup
[Images of new items needed] Setup 1. Remove Hero from the box and place it on a level, sturdy, indoor surface. Be sure to handle Hero by grasping the sides or lifting from the bottom. CAUTION: Hero should be kept away from humidity and moisture. Do not store in a bathroom. - Page 8 5. Replace the lock compartment cover. Remove the sticker covering the power port on the back of Hero. 6. Locate the power supply and plug one end into the power port and the other end into an outlet. Hero will power on automatically.
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Page 9: Getting To Know The Hero Interface
Getting to Know the Hero Interface When you first plug in Hero, you will have the opportunity to take a tutorial which will allow you to practice using the interface. If you are comfortable using the Hero interface after taking the tutorial, feel free to skip this section. - Page 10 NOTE: The LED screen is not a touchscreen. Use the arrow buttons to navigate through the options on the screen and use the center button to make selections. For example:...
- Page 11 Use the arrow buttons to move the highlighter up, down, left, or right, from one letter/number to another. When the desired letter/number is highlighted, press the center button to register that selection. Another example: Use the up and down arrows to scroll through the options on the screen. When the desired option is centered in the screen, press the center button to register that selection.
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Page 12: First-Run Experience
First-Run Experience After you’re finished with the tutorial, Hero will be ready to be set up. Be sure to have all the medications you want to use with Hero nearby. Connect to Wi-Fi 1. Select Okay to start the process of connecting to Wi-Fi. Hero will search for all available Wi-Fi networks. -
Page 13: Enter Medication Information Into Your Account
The Hero app will now guide you through the process of adding medications to your Hero account. While Hero can store up to 10 different medications, you can enter in as many as you like to your account. Decide what medications you intend to store inside Hero. - Page 14 2. If there is more than one type of a certain medication (i.e. Tylenol and acetaminophen), choose which type is appropriate. 3. Choose the dose form of the medication. Depending on the medication you entered, different forms will be available to select from.
- Page 15 5. Enter the Expiration date of this medication. 6. When asked if you will Store this in Hero, select Yes if you plan to do so. However, you can choose to use the Hero app as a notification system only, and not store...
- Page 16 WARNING: Partial pills, liquid medications, and medications that require refrigeration cannot be stored in Hero. If you add them to your account, be sure to select NO in step 6. 7. Choose whether you take the medication at a Scheduled Time or As Needed .
- Page 17 10. Use the plus and minus buttons to set a number of pills you can manually dispense. If a scheduled medication, that number plus the number of pills scheduled per day will equal the maximum allowed. 11. Optionally enter an exact count of pills you will load into Hero.
- Page 18 12. When finished entering all information about your first medication, select Finished . 13. Select Continue to confirm the details and schedule. To add more medications, select Add and repeat steps 1-14 for up to nine more medications. After each medication is added to your account, the app will update you on the number of medication cartridge slots available.
- Page 19 Deselect any medications you wish to not have a safety lock. Select Next . 17. An image of the buttons of the Hero interface will display with a number assigned to each button. Create a passcode using the numbers 1, 2, 3, and 4, in any order,...
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Page 20: Load Medication Into Hero
After entering in your medication information into your account, that data will be sent to your Hero. This process may take a few minutes, and then Hero will be ready to have medication loaded. Keep your empty pill bottles on hand in case you need to refer to them later. - Page 21 3. Load your first medication into cartridge 1. Hero’s screen will display the name of the medication you should be loading. Be sure not to fill the cartridge higher than the MAX CONTENTS line.
- Page 22 NOTE: If there is a label on cartridge 1 that says “Pinch & Pull,” remove it before returning the cartridge to slot 1. 5. Close the cartridge door. If you have additional medications to load, Hero will guide you through loading each one. Read previous steps 2-5 to follow along.
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Page 23: Set Up Notifications
Add a Caregiver Hero will alert you when it’s time to take your medication, but it’s also good to have a designated Caregiver just in case. NOTE : The following is part of the first-run experience. To learn more about who caregivers are and what they can and cannot do, see the Caregivers chapter. - Page 24 To choose from contacts, select the contact you would like to designate as a • caregiver by either scrolling or typing in their name in the search bar. When you’ve located that contact, select their name and then select the cell phone number Hero should use to text them an invitation.
- Page 25 To add manually, enter the contact’s name and select Next , then enter the • contact’s cell phone number and select Next .
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Page 26: Dashboard
When your contact accepts your invitation, you will be notified. Until they accept, your contact will be listed as pending in the Your Caregivers screen. You’re done setting up! Select Explore to check out the rest of the Hero app. Dashboard After you’ve been through the first-run experience, the Dashboard will be your app... -
Page 28: Dispense Medication
Make sure your medication cup is in place before dispensing. Dispense a Scheduled Dose A few minutes prior to a scheduled dose time, Hero’s screen will display that it’s almost time for your regimen. You can choose to dispense up to 30 minutes early, and if you do, that dose will be recorded as having been dispensed on time. -
Page 29: Dispense A Missed/Skipped Dose
Dispense a Missed/Skipped Dose Hero allows you to dispense a missed or skipped dose up to four hours after the dose was originally scheduled to be dispensed. 1. On Hero, select any button. 2. Select Dispense . 3. Select Skipped doses. - Page 30 NOTE: If you have reached your max dose limit for this medication, Hero will not allow you to dispense. 5. Select the number of pills you want to dispense (up to a maximum of 10). 6. Enter your safety lock passcode if necessary. Hero will dispense your medication.
- Page 31 NOTE: When you dispense a scheduled dose ahead of the scheduled time, Hero will not remind you to dispense it at the actual scheduled time. However, the Hero app will send you a notification at the scheduled time to remind you to take that...
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Page 32: Notification Preferences
2. Select Notification Preferences . 3. Select Reminders on Hero . 4. Use the plus and minus buttons to select how often Hero should alert you to take your scheduled dose. 5. Use the plus and minus buttons to select how many alerts Hero should give for a... -
Page 33: Set A Reminder By Phone
7. Select Close . 8. On Hero, select Confirm . Set a Reminder by Phone 1. In the Hero app, select You . 2. Select Notification Preferences . 3. Select Reminders by phone . 4. To be reminded via App Notification, select App Notification , or to be notified by... - Page 34 5. If Phone Call is selected, enter the phone number you want to be reached on. 6. Select Done . 7. To confirm, Hero will call that number and read off a four-digit code. Back on the app, enter the verification code and select Verify phone number .
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Page 35: Manage Medications
Manage Medications You can view/edit, add, and remove medications from your account and from Hero at any time. Additionally, you can refill a medication once Hero has run out. View/Edit a Medication Select the Meds menu to view a list of all the medications in your account. Select any... -
Page 36: Amount Remaining
When the medication was Last Refilled • The number of pills Dispensed Since Refill • Drug Information • Notes • Photos • Medication History • Passcode • Amount Remaining Select this option to get a count or estimate of how many pills are remaining. If you entered an exact pill count, a number will be displayed here. -
Page 37: Passcode
NOTE : Dose strength and Expiration date cannot be edited. To change the dose strength or expiration date of a medication, remove the medication from your account and from Hero, and then re-add it with the new dose strength or expiration date. - Page 38 2. Follow steps 1-13 in the Enter Medication Information into Your Account and Load Medication into Hero sections in The First-Run Experience. 3. If you have the Drug Monitoring feature enabled, and if this new medication interacts with any existing medications, the app will display a warning. After reading about the possible interactions, select either Stop Adding Medication or Continue Adding Medication .
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Page 39: Remove A Schedule
10. Select Confirm on Hero. 11. Select Okay on Hero. Hero will open its door to the next available cartridge. Remove the cartridge, fill it with the appropriate medication, return the cartridge, and close the door. 12. Back on the app, select Close . -
Page 40: Remove A Medication From Hero
4. Select Remove Medication again to confirm. 5. On Hero, select Confirm . 6. On Hero, select Okay to confirm you want to remove the displayed medication. 7. The cartridge door will open. Remove the cartridge. CAUTION: Be sure not to put any pressure on the cartridge door. -
Page 41: Refill A Cartridge With Medication
1. Once Hero detects that a cartridge is empty, it will let you Refill Now or Refill Later . You may refill later at any time, following the steps in the next section, but to refill now, continue to step 2. -
Page 42: Refill A Cartridge Later
Schedules Once you have at least one medication saved in your account, the Hero app will create a schedule for you. To view your schedule, in the Hero app, select Meds and then Schedule . - Page 43 You will see a list of all your schedules. Select any entry to get more details or make changes. To change the time you take a medication: 1. From the Schedules screen, select the schedule that includes the medication you want to change.
- Page 44 3. Select the desired medication. 4. Make the desired changes to the medication and select Confirm .
- Page 45 5. On Hero, select Confirm and then Great! . 6. Back on the app, select Close .
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Page 46: Drug Monitoring
NOTE: The Drug Monitoring feature is different than the Meds > Choose Med > Drug Information > Drug Interactions option. Drug Monitoring checks interactions between medications you have loaded in Hero, whereas Drug Interactions lists any possible interactions for that one particular medication. -
Page 47: Caregivers
Drug Interaction Warnings when Adding Medication When Drug Monitoring is enabled, the Hero app will warn you that a medication you are in the process of adding has interactions with existing medications. See Enter Medication Information into Your Account for more information. -
Page 48: Add A Caregiver
1. Scroll for or type in the search bar the name of the contact you’d like to designate as a caregiver. 2. When you’ve located that contact, select their name and then select the cellphone number Hero should use to text them an invitation. To add manually: 1. Enter the contact’s name and select Next . -
Page 49: The Caregiver Experience
3. Find the caregiver you would like to remove and select Remove Caregiver . NOTE: Only active caregivers can be removed. The Caregiver Experience When a Hero user invites you to be a caregiver, you will receive a text message notifying you. 1. Tap the link in the text message. -
Page 50: The Stats Menu
The Stats Menu The Stats menu in the Hero app displays data based on the last 30 days’ use of your Hero. The top of the screen tells you your overall adherence rate for the past 30 days. Below that, a graph will display your weekly adherence rate for the past four weeks as well as today’s adherence rate. - Page 51 Below the graph, the app displays all the medications currently stored inside Hero and your adherence rate for each one. Select any medication to view a calendar with more details about your adherence to this particular medication.
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Page 52: The You Menu (Account Settings)
• Late is defined as dispensing 1 hour or later than your scheduled regimen time. • Missed is defined as ignoring a dispense prompt on Hero or actively skipping • one or more scheduled doses that day. Extra is defined as any unscheduled dose. -
Page 53: To Refer A Friend
To Refer a Friend Hero users have the opportunity to refer up to five friends to Hero and receive a gift card in return. Share your invite code by tapping it to copy it to your phone’s clipboard, or by selecting Share with Friends and choosing any communication method you like (SMS, email, social media, etc.). -
Page 54: Update Your Phone Number
Update Your Phone Number 1. Select You > Account and Security > Your phone number . 2. Enter the desired phone number. 3. Select Send verification code . 4. We’ll initiate an automated call to you. Answer the call and listen for the verification code. - Page 55 5. Re-enter your new password to confirm. 6. Select Update password . 7. Select Close .
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Page 56: Add A Passcode
5. On Hero, select Confirm , and then Great . 6. Back on the app, select Close . Update a Passcode 1. Select You > Account and Security > Your Hero passcode . 2. Select the necessary arrows to create a four-digit code. 3. Select Save passcode . -
Page 57: Notification Preferences
4. On Hero, select Confirm , and then Great . 5. Back on the app, select Close . Notification Preferences See the Notification Preferences chapter for more information. -
Page 58: Get Support
Get Support Select Get Support to Download the User Guide, Call Customer Support, or Email Customer Support. -
Page 59: Device Log
Device Log Select Device Log to view an audit trail of all events that occurred with Hero on any particular day. Events include the door opening and for what reason, Hero being offline, a dispense failure, and more. Select Calendar to see which days have logged events and to jump to any day in the calendar view. -
Page 60: Log Out
Select this option to log out of your Hero account. Hero Fill Hero Fill is Hero’s medication refill service. Every month, Hero Fill will send you what you need, when you need it, whether it be prescription or over-the-counter. Setup The setup of Hero Fill involves gathering some information about the user, their health conditions, their insurance, and the transferring of prescriptions. -
Page 61: Prescription Transfer
Prescription Transfer Note that after Hero Fill’s initial setup, you can have any newly added medications be refilled via Hero Fill at any time by going to Refills > Manage Account > Transfer Prescription . After uploading your insurance information, you can then start transferring your prescription refill information. -
Page 62: Ordering Refills
3. Select the desired medication. 4. Select View Quantity . If You did not enter an exact pill count when adding a medication to Hero, you will select Estimated Quantity in step 4, and Hero will display if the medication has been refilled, and if so, the number of dispenses that have occurred since that refill. -
Page 63: Hero Settings
Hero Settings Use your Hero’s Device Settings menu to set the volume, change brightness, set the time, change your Wi-Fi network, and more. 1. On Hero, press any button. 2. Select Device Settings . Change or Reconnect to Wi-Fi Networks... -
Page 64: Preferences
NOTE: Hero stores the information to networks it has previously connected to and will use that to help connect you to the web. Preferences The Preferences menu allows you to adjust the volume and brightness of your Hero, as well as the time zone. Set Volume 1. -
Page 65: Set Brightness
3. Use the up and down arrows to set the volume level anywhere between 1 (the softest) and 6 (the loudest). Set Brightness 1. From Device Settings , select Preferences . 2. Select Set Brightness. 3. Use the up and down arrows to set the brightness level anywhere between 1 (the dimmest) and 10 (the brightest). -
Page 66: Change The Time Zone
Change the Time Zone 1. From Device Settings , select Preferences . 2. Select Change Timezone . 3. Scroll to find your desired time zone. -
Page 67: About
Select Device Settings > About to view your Hero’s firmware version, serial number, and the email address associated with your account. Network Info Select Device Settings > Network Info to view the name of the Wi-Fi network Hero is connected to, its IP address, and its signal strength. Travel Mode To turn on Travel Mode: From Device Settings , select Travel Mode . -
Page 68: Reset To Factory Settings
Traveling with and Storing Hero If you are moving Hero just a short distance and can be sure it will be kept upright, you should not need to use the travel bar or turn on travel mode. But for longer trips, and... - Page 69 3. Select Sounds good . 4. Select I’m ready .
- Page 70 10. Replace the cover. 11. On Hero, select Done . Hero can sense if the travel bar has been put properly in place. It will ask you to try again if it senses the bar isn’t sitting properly.
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Page 71: Manual Access To Medication
2. Remove the lock compartment cover, remove the travel bar, and replace the lock compartment cover. 3. Back on Hero, select Done . 4. Select Okay . Hero will then guide you through putting your medications back in the appropriate cartridges, similar to the Load Medication into Hero section. Manual Access to Medication... -
Page 72: Faqs
Q: If I unplug Hero will I have to reload all the medication information? A: No. As long as your Hero is connected to a Wi-Fi network, it has access to the information it needs. If you need to reconnect to Wi-Fi, see the Hero Settings chapter. -
Page 73: Cleaning
Q: Can I use Hero without the app? A: Yes, you can log in to the Hero Connect Web Portal on your desktop computer. However, you will not receive many of the helpful notifications that you would when using the app. -
Page 74: Support
See the Hero Settings chapter for more information. For further troubleshooting help, please visit www.herohealth.com/getstarted. Support If you have any questions about Hero not answered here, please give us a call or send us an email. Phone: 1 (855) 855-9962 Email: support@herohealth.com... -
Page 75: Technical Specifications
Internal power back-up to return motors to safe position WiFi 802.11 b/g/n 2.4G Pill compatibility Hero is compatible with a wide range of whole pill types and sizes Pre-configuration for size is not needed Soft gummy pills are not recommended... - Page 76 Cut or split pills should not be used in Hero recommended Up to the max recommended sizes per FDA guidelines: up pill size to 22mm long, or capsule size up to “00” Pill cartridges 10 user filled cartridges 1 cup...
- Page 77 Storage temperature -20°C to 60°C Compliance specifications EMC compliance IEC 60601-1-2: 2014 FCC part 15, class B Safety UL 61010-1 Data security HIPAA compliant Hero Health 160 Varick Street Suite 1004 New York, NY 10013 support@herohealth.com 1 (855) 855-9962...