Dell Inspiron 1150 Owner's Manual
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Dell Inspiron 1150 Owner's Manual

Dell Inspiron 1150 Owner's Manual

Dell owner's manual dell inspiron 1150
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Dell™ Inspiron™ 1150
Owner's Manual
Model PP08L
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell Inspiron 1150

  • Page 1 Dell™ Inspiron™ 1150 Owner’s Manual Model PP08L w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Dell Inspiron Help file. To access the help file, see page 9. If you purchased a Dell™ n Series computer, any references in this document to Microsoft operating systems are not applicable.

  • Page 3: Table Of Contents

    Contents Finding Information A Tour of Your Computer ....... . . Front View .
  • Page 4 If battery life is short Using the Keyboard and Touch Pad Dell™ AccessDirect™ Button Reprogramming the Button ......
  • Page 5 ......Dell Diagnostics When to Use the Dell Diagnostics Error Messages .
  • Page 6 Restoring Your Operating System Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec Adding and Replacing Parts ......
  • Page 7 ......Variable Speed Fan Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party"...
  • Page 8 Contents...

  • Page 9: Finding Information

    • Warranty information • Terms and Conditions (U.S. only) • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement • How to set up my computer Find It Here Dell™ Product Information Guide Setup Diagram Finding Information...
  • Page 10 Help File Click the Start button and click Help and Support. Click User and system guides and click User’s guides. Click Dell Inspiron Help. Service Tag and Microsoft Windows License These labels are located on the bottom of your computer.
  • Page 11 Select your region to view the appropriate support site. NOTE: Corporate, government, and education customers can also use the customized Dell Premier Support website at premier.support.dell.com. The website may not be available in all regions. Windows Help and Support Center Click the Start button and click Help and Support.
  • Page 12 Finding Information...

  • Page 13: A Tour Of Your Computer

    I S P L A Y A T C H I S P L A Y — For more information about your display, see "Using the Display" in the Dell Inspiron Help file. To access the help file, see page 9. display latch...
  • Page 14 EYBOARD TATUS IGHTS The green lights located above the keyboard indicate the following: E Y B O A R D — The keyboard includes a numeric keypad as well as the Microsoft information on supported keyboard shortcuts, see page 34. P E A K E R S —...
  • Page 15 EVICE TATUS IGHTS Turns on when you turn on the computer. Blinks or turns off in power management mode. Turns on when the computer reads or writes data. NOTICE: Blinks to indicate battery charge status. If the computer is connected to an electrical outlet, the –...

  • Page 16: Left Side View

    L O T P C C see "Using PC Cards" in the Dell Inspiron Help file. To access the help file, see page 9. A Tour of Your Computer — Press this button to launch a frequently used program, such as U T T O N ™...

  • Page 17: Right Side View

    UDIO ONNECTORS Attach headphones or speakers to the Attach a microphone to the R I V E — Accommodates a CD drive, DVD drive, CD-RW drive, or CD-RW/DVD DVD D combo drive. Right Side View battery/battery bay modem connector — When a battery is installed, you can use the computer without connecting A T T E R Y A T T E R Y the computer to an electrical outlet.
  • Page 18 vents, which prevents the computer from overheating. device to the computer. For more information, see the instructions included with the device. A Tour of Your Computer ODEM ONNECTOR Connect the telephone line to the modem connector. For information on using the modem, see the online modem documentation supplied with your computer.

  • Page 19: Back View

    Back View AC adapter connector air vents E N T S — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. NOTE: The fan may run constantly, and fan speed may vary depending on usage. Fan noise is normal and does not indicate a problem with the fan or the computer.
  • Page 20 Connects USB devices, such as a mouse, keyboard, or printer. Connects an external monitor. For more information, see "Using the Display" in the Dell Inspiron Help file. To access the help file, see page 9. Connects the computer to a network. The lights next to the connector indicate activity for both wired and wireless network communications.

  • Page 21: Bottom View

    Bottom View modem/Mini PCI card cover hard drive memory module cover O D E M I N I A R D O V E R — Covers the compartment that contains the modem and P C I C Mini PCI card. See page 71. A T T E R Y A T T E R Y —...
  • Page 22 A Tour of Your Computer...

  • Page 23: Setting Up Your Computer

    Setting Up Your Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: •...

  • Page 24: Modem And Internet Connection Problems

    Click Connect to the Internet. In the next window, click the appropriate option: • If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). • If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually.

  • Page 25: E-Mail Problems

    O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone line to connect the modem directly to the telephone wall jack.

  • Page 26: Setting Up A Printer

    Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers. • Connect the printer to the computer. •...

  • Page 27: Printer Problems

    Printer Problems H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S computer (see page 26). E S T T H E E L E C T R I C A L O U T L E T —...

  • Page 28: Line Conditioners

    As an alternative to turning off your computer, you can set your computer to enter standby or hibernate mode. For more information, see the Dell Inspiron Help file. To access the help file, see page 9. Save and close any open files, exit any open programs, click the Start button, and then click Turn Off Computer.

  • Page 29: Using A Battery

    NOTE: Batteries for portable computers are covered only during the initial one-year period of the limited warranty for your computer. For more information about the Dell warranty for your computer, see your Product Information Guide. Use a battery to power the computer when it is not connected to an electrical outlet. One battery is supplied as standard equipment in the battery bay.

  • Page 30: Checking The Battery Charge

    For more information on the Power Meter tab, see "Power Management" in the Dell Inspiron Help file. To access the help file, see page 10. If the computer is connected to an electrical outlet, a...

  • Page 31: Removing A Battery

    After a long storage period, recharge the battery fully before you use it. Battery and Power Problems NOTE: See the Dell Inspiron Help file for information on standby mode. To access the help file, see page 10. battery latch Using a Battery...

  • Page 32: If The Battery Is Not Charging

    If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see page 90). E S T T H E E L E C T R I C A L O U T L E T device, such as a lamp.

  • Page 33: Using The Keyboard And Touch Pad

    Using the Keyboard and Touch Pad Dell™ AccessDirect™ Button Press this button to launch a frequently used program, such as support and educational tools or your default Internet browser. Reprogramming the Button To change the reprogrammable button settings or to find information on using the button: Click the Start button Control Panel Printers and Other Hardware Keyboard icon.

  • Page 34: Keyboard Shortcuts

    Advanced tab in the Power Options Properties window. See "Power Management" in the Dell Inspiron Help file for more information. To access the help file, see page 9.

  • Page 35: Speaker Functions

    Speaker Functions <Fn><PageUp> Increases the volume of the integrated speakers and external speakers, if attached <Fn><PageDn> Decreases the volume of the integrated speakers and external speakers, if attached <Fn><End> Enables and disables the integrated speakers and external speakers, if attached ®...

  • Page 36: Touch Pad

    Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse. touch pad • To move the cursor, lightly slide your finger over the touch pad.

  • Page 37: Customizing The Touch Pad

    Customizing the Touch Pad You can use the Mouse Properties window to disable the touch pad or adjust its settings. Click the Start button, click Control Panel, and then click Printers and Other Hardware. Click Mouse. In the Mouse Properties window, click the Device Settings tab. To disable the touch pad or mouse, highlight the device and click Disable.

  • Page 38: Unexpected Characters

    Type some characters on the external keyboard and verify that they appear on the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see page 90). Unexpected Characters I S A B L E T H E N U M E R I C K E Y P A D displayed instead of letters.

  • Page 39: Using Cds, Dvds, And Other Multimedia

    Using CDs, DVDs, and Other Multimedia Using CDs and DVDs For information about using CDs and DVDs in your computer, see the Dell Inspiron Help file. To access the help file, see page 9. CD or DVD Problems If you cannot play a CD, CD-RW, or DVD NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.

  • Page 40: If The Cd-Rw Drive Stops Writing

    If the CD-RW drive stops writing I S A B L E S T A N D B Y M O D E I N standby in the Help and Support Center. To access help, see page 9. H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E X I T A L L O T H E R O P E N P R O G R A M S alleviate the problem.

  • Page 41: Copying Cds And Dvds

    Copying CDs and DVDs NOTE: Ensure that you follow all copyright laws when you create CDs. This section applies only to computers that have a CD-R, CD-RW, DVD+RW, DVD+R, or DVD/CD-RW combo drive. The following instructions show how to make an exact copy of a CD or DVD. You can also use Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs.

  • Page 42: Helpful Tips

    Helpful Tips ® • Use Microsoft Windows you start Sonic RecordNow and open a RecordNow project. • You must use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos. •...

  • Page 43: Setting Up A Home And Office Network

    Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: Connect the network cable to the network adapter connector on your computer.

  • Page 44: Network Setup Wizard

    Network Setup Wizard ® The Microsoft Windows through the process of sharing files, printers, or an Internet connection between computers in a home or small office. Click the Start button, point to All Programs Accessories Communications, and then click Network Setup Wizard. On the welcome screen, click Next.

  • Page 45: Connecting To A Wireless Local Area Network

    Your wireless network card requires specific software and drivers in order to connect to a network. The software is already installed. If the software is removed or corrupted, follow the instructions included in the user's guide for your wireless network card. The user’s guide is available on the Dell Support website at support.dell.com.
  • Page 46 When you turn on your computer, a pop-up appears from the network icon in the notification area whenever a network is detected in the area for which your computer is not configured. Click either the pop-up or the network icon to configure your computer for one of the available wireless networks.
  • Page 47 If you select a secure network (identified by a enter a WEP or WPA key when prompted. NOTE: Network security settings are unique to your network. Dell cannot provide this information. Your network is configured automatically. NOTE: Your computer can take up to 1 minute to connect to the network.
  • Page 48 Setting Up a Home and Office Network...

  • Page 49: Solving Problems

    Dell Diagnostics before you contact Dell for technical assistance. NOTICE: The Dell Diagnostics works only on Dell™ computers. The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell.
  • Page 50 If the Pre-boot System Assessment completes successfully, you receive the message Dell Diagnostic Utility Partition. Press any key to continue Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. When the Dell Diagnostics Main Menu appears, select the test you want to run.

  • Page 51: Error Messages

    Parameters When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Error Messages If the message is not listed, see the documentation for the operating system or the program that was running at the time the message appeared.

  • Page 52: Video And Display Problems

    E Y B O A R D C L O C K L I N E F A I L U R E Keyboard Controller test as described in "Dell Diagnostics" (see page 49). E Y B O A R D C O N T R O L L E R F A I L U R E computer, and avoid touching the keyboard or the mouse during the boot routine.

  • Page 53: If The Display Is Difficult To Read

    If the display is difficult to read D J U S T T H E B R I G H T N E S S — See the Dell Inspiron Help file for instructions on adjusting the brightness. To access the help file, see page 9.

  • Page 54: If Only Part Of The Display Is Readable

    Turn off your computer and connect an external monitor to the computer. Turn on the computer and the monitor, and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see page 90).

  • Page 55: Drive Problems

    Drive Problems NOTE: For information on saving files to a floppy disk, see the Dell Inspiron Help file. To access the help file, see page 9. If you cannot save a file to a floppy drive ® N S U R E T H A T...

  • Page 56: If You Have Problems With A Hard Drive

    A R D N O T P R O V I D E D B Y P C C — Many software manufacturers maintain websites with — A hot hard drive may prevent the — Double-click the Safely Remove — Contact Dell (see page 90). E L L — Contact the PC Card...

  • Page 57: A Program Stops Responding

    M A I L E L L an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy (U.S. Only)" on page 89 for a description of the hardware and software support provided by Dell.

  • Page 58: If You Drop Or Damage Your Computer

    For information on your warranty coverage, see your Product Information Guide or the separate paper warranty document that shipped with your computer. If the computer does not start, or if you cannot identify the damaged components, contact Dell (see page 90).

  • Page 59: Drivers

    Reinstalling Drivers NOTICE: The Dell Support website provides approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

  • Page 60: Manually Reinstalling Drivers For Windows Xp

    Manually Reinstalling Drivers for Windows XP The Dell Support website provides approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.

  • Page 61: Restoring Your Operating System

    • Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.

  • Page 62: Using Dell Pc Restore By Symantec

    Click Undo my last restoration and click Next. Using Dell PC Restore by Symantec Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer.
  • Page 63 PC Restore to return your computer’s operating system to its original state. Log on to the computer as a local administrator. In Windows Explorer, go to c:\dell\utilities\DSR. Solving Problems...
  • Page 64 Double-click the filename DSRIRRemv2.exe. NOTE: If you do not log on as a local administrator, a message appears stating that you that you must do so. Click Quit and log on as a local administrator. If the partition for PC Restore does not exist, a message appears stating that the partition was not found.

  • Page 65: Adding And Replacing Parts

    NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card.

  • Page 66: Hard Drive

    Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode. NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. Adding and Replacing Parts...
  • Page 67 To replace the hard drive in the hard drive bay: Complete the instructions in "Before You Begin" on page 65. Turn the computer over, and remove the hard drive screws. NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See the safety instructions in your Product Information Guide.

  • Page 68: Returning A Hard Drive To Dell

    Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. Memory You can increase your computer memory by installing memory modules on the system board. See page 80 for information on the memory supported by your computer.
  • Page 69 NOTE: Memory modules purchased from Dell are covered under your computer warranty. If you are replacing a memory module, remove the existing module: Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up.
  • Page 70 Ground yourself and install the new memory module: NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure. Align the notch in the module edge connector with the tab in the connector slot. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place.

  • Page 71: Modem And Mini Pci Card

    Modem and Mini PCI Card Complete the instructions in "Before You Begin" on page 65. Turn the computer over, loosen the captive screw on the modem/Mini PCI card cover, and lift the cover away from the computer. Continue to the appropriate section: •...

  • Page 72: Replacing The Modem

    Wireless LAN Mini PCI cards. Under no circumstances should the user install such a device. Only trained Dell service personnel are authorized to install a 5 GHz Wireless LAN Mini PCI card. If you are removing and/or installing a 2.4 GHz (802.11b, 802.11b/g) Mini PCI Card, please follow the instructions noted below.
  • Page 73 If you ordered a Mini PCI card with your computer, the card is already installed. If a Mini PCI card is not already installed, go to step 2. If you are replacing a Mini PCI card, remove the existing card: Disconnect the Mini PCI card from any attached cables.
  • Page 74 Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into the connector until it clicks. Connect the antenna cables to the Mini PCI card. Replace the cover. Adding and Replacing Parts Mini PCI card antenna cables (2) Mini PCI card connector...

  • Page 75: Cd Or Dvd Drive

    CD or DVD Drive Complete the instructions in "Before You Begin" on page 65. Turn the computer over, loosen the captive screw in the memory module cover, and lift the cover away from the computer. Remove the screw labeled "O" next to the memory module cover. screw captive screw memory...

  • Page 76: Keyboard

    Press the lever next to the memory module connectors in the direction of the arrow on the lever (towards the drive) to release the drive. Pull the drive out of the bay. Slide the new drive into the bay until the drive is fully seated. Replace the screw that you removed in step 3.
  • Page 77 Pull up on the keyboard connector to disconnect it from the interface connector on the system board. keyboard screws (4) Remove the keyboard from the bottom case. NOTICE: To avoid damage to the connector pins, press the keyboard connector evenly into the interface connector on the system board, and do not reverse the keyboard connector.
  • Page 78 Connect the keyboard connector of the replacement keyboard to the interface connector on the system board. keyboard screws (4) Insert the four securing tabs on the keyboard into their respective slots in the palm rest, and lower the keyboard into the bottom case. Ensure that all four securing tabs are engaged before trying to completely seat the keyboard.

  • Page 79: Appendix

    Appendix Specifications NOTE: Power management features limit the processor speed when the computer is running on battery power, to maintain system cooling requirements, and/or to maintain system power requirements. Microprocessor Microprocessor L1 cache L2 cache External bus frequency System Information System chip set Data bus width DRAM bus width...
  • Page 80 Memory Memory module connector Memory module capacities Memory type Standard memory Maximum memory Memory access time: clock speed Ports and Connectors Video Audio USB (2) Modem Ethernet LAN Communications Modem: Type Controller Interface Network adapter Appendix 2 user-accessible SODIMM sockets 64, 128, 256, and 512 MB 2.5-V SODIMM 128 MB...
  • Page 81 Video Video type Host interface Video controller Video memory LCD interface Audio Audio type Audio controller Stereo conversion Interfaces: Internal External Speaker Internal speaker amplifier Volume controls direct AGP integrated graphics integrated direct AGP Intel UMA integrated 1 MB with Intel DVMT up to 32 MB (with 128 MB of system memory) or 64 MB (with 256 MB or more of system memory) SPWG-B...
  • Page 82 Display Type (active-matrix TFT) Dimensions: Height: 14.1 inch 15 inch Width: 14.1 inch 15 inch Diagonal: 14.1 inch 15 inch Maximum resolutions Response time (typical) Refresh rate Operating angle Viewing angles: Horizontal Vertical Pixel pitch Power consumption: Panel with backlight (typical) Controls Appendix 14.1 inch or 15 inch...
  • Page 83 Keyboard Number of keys Key travel Key spacing Layout Touch Pad X/Y position resolution (graphics table mode) Size: Width Height Battery (8-cell) Type Dimensions: Depth Height Width Weight Voltage Capacity Operating life Life span (approximate) Temperature range: Charge/Discharge Storage 85 (U.S. and Canada); 86 (Europe); 90 (Japan) 2.7 mm 0.3 (0.11 inch 0.016 inch) 19.05 mm 0.3 mm (0.75 inch 0.012 inch)
  • Page 84 Battery (12-cell) Type Dimensions: Depth Height Width Weight Voltage Capacity Operating life Life span (approximate) Temperature range: Charge/Discharge Storage AC Adapter Input voltage Input current (maximum) Input frequency Output current Output power Rated output voltage Dimensions: Height Width Depth Weight (with cables) Appendix 12-cell (96Whr) "smart"...
  • Page 85 AC Adapter (continued) Temperature range: Operating Storage Physical Height 14.1-inch display 15-inch display Width 14.1-inch display 15-inch display Depth 14.1-inch display 15-inch display Weight: With CD drive, 8-cell battery, and 14.1-inch display With CD drive, 12-cell battery, and 14.1-inch display With CD drive, 8-cell battery, and 15-inch display With CD drive, 12-cell battery, and...

  • Page 86: Using The System Setup Program

    System security and hard-drive password settings NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the settings for the system setup program. Certain changes might make your computer work incorrectly.

  • Page 87: System Setup Screens

    System Setup Screens NOTE: For information about a specific item on a system setup screen, highlight the item and see the Help area on the screen. On each screen, the system setup options are listed at the left. To the right of each option is the setting or value for that option.

  • Page 88: System And Battery Performance Optimization

    Performing a One-Time Boot You can set a one-time-only boot sequence without entering the system setup program. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) Turn off the computer.

  • Page 89: Optimizing Power Consumption And Battery Charge Time

    Click the Start button Control Panel Performance and Maintenance Power Options. Click the Power Schemes tab. In the Power schemes drop-down menu, click Low Power Mode. For more information on power management, see the Dell Inspiron Help file. To access the help file, see page 9. Variable Speed Fan The computer uses a variable speed fan to prevent the computer from overheating.

  • Page 90: Definition Of "Dell-Installed" Software And Peripherals

    FCC Notices (U.S. Only) Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves.

  • Page 91: Contacting Dell

    Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
  • Page 92 Tech Support Services Sales Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care Technical Support (portables and desktops)
  • Page 93 Customer Technical Support (Penang, Malaysia) Country Code: 673 Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
  • Page 94 Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron™) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches,...
  • Page 95 Country (City) International Access Code Country Code City Code Costa Rica General Support Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support Customer Care Tech Fax Switchboard Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/dk/da/emaildell/...
  • Page 96 Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support Customer Care Switchboard Switchboard (calls from outside of France)
  • Page 97 Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: apsupport@dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) Customer Care Large Corporate Accounts Global Customer Programs...
  • Page 98 Country (City) International Access Code Country Code City Code Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K.
  • Page 99 Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
  • Page 100 Country Code: 853 Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories)
  • Page 101 Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Technical Support (for desktop and portable computers) Technical Support (for servers and workstations)
  • Page 102 Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/no/no/emaildell/ Country Code: 47 Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard Panama General Support Peru General Support Poland (Warsaw) Website: support.euro.dell.com...
  • Page 103 Singapore (Singapore) Website: support.ap.dell.com International Access Code: 005 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Country Code: 65 Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales Slovakia (Prague) Website: support.euro.dell.com...
  • Page 104 Country (City) International Access Code Country Code City Code Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/es/es/emaildell/ Country Code: 34 Home and Small Business City Code: 91 Technical Support Customer Care Sales Switchboard Corporate Technical Support Customer Care...
  • Page 105 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Corporate Sales...
  • Page 106 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct and general)
  • Page 107 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...
  • Page 108 Appendix...

  • Page 109: Index

    41 helpful tips, 42 how to, 41 crashes, 56 damaged computer testing, 58 Dell contacting, 90 support site, 11 Dell Diagnostics, 49 Dell Premier Support website, 9, 11 device status lights description, 15 diagnostics Dell, 49 display description, 13...
  • Page 110 41 e-mail fixing problems, 25 floppy drive fixing problems, 55 hard drive description, 21 replacing, 66 returning to Dell, 68 system view, 21 hardware Dell Diagnostics, 49 Hardware Troubleshooter, 60 Help and Support Center, 11 help file, 10 Index...
  • Page 111 16 system view, 16 printer cable, 26 connecting, 26 setting up, 26 USB, 26 problems Dell Diagnostics, 49 restore to previous state, 61 programs crashes, 56 not responding, 57 reinstalling drivers, 59 Windows XP , 61 safety instructions, 9...
  • Page 112 uninterruptible power supplies See UPS UPS, 28 USB connector description, 20 system view, 20 video connector description, 20 system view, 20 Index warranty, 9 wet computer, 57 Windows XP Device Driver Rollback, 59 Hardware Troubleshooter, 60 Help and Support Center, 11 printer, 27 reinstalling, 61 System Restore, 61...

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