Solving Problems; Dell Diagnostics; When To Use The Dell Diagnostics - Dell Inspiron 1000 Owner's Manual

Solving Problems

Dell Diagnostics

CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in this chapter and run the
Dell Diagnostics before you contact Dell for technical assistance.
NOTICE:
The Dell Diagnostics works only on Dell™ computers.
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE:
If your computer cannot display a screen image, contact Dell (see page 92).
1 Shut down the computer.
2 Connect the computer to an electrical outlet.
3 Turn on the computer. When the DELL™ logo appears, press <F12> immediately.
NOTE:
If you cannot see anything on your display, hold down the mute button and press the
computer's power button to begin the Dell Diagnostics. The computer automatically runs
the Pre-boot System Assessment.
If you wait too long and the operating system logo appears, continue to wait until you see the
®
Microsoft Windows
4 When the boot device list appears, highlight Diagnostics and press <Enter> to start the
Dell Diagnostics from the diagnostics utility partition on your hard drive.
Dell Diagnostics Main Menu
1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the
option you want.
Option
Express Test
®
desktop. Then shut down your computer and try again.
Function
Performs a quick test of devices. This test typically takes
10 to 20 minutes and requires no interaction on your part.
Run Express Test first to increase the possibility of tracing the
problem quickly.
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Solving Problems