Elo Touch Solutions EloPOS Pack 2 User Manual

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USER MANUAL

Elo Touch Solutions

EloPOS Pack 2

EPS00G2, EPS00G3, EPS00G5, EPS00G7

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Summary of Contents for Elo Touch Solutions EloPOS Pack 2

Page 1 USER MANUAL Elo Touch Solutions EloPOS Pack 2 EPS00G2, EPS00G3, EPS00G5, EPS00G7...
Page 2 Disclaimer The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates (collectively “Elo”) makes no representations or warranties with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.
Page 3 Section 4: Options and Upgrades ....................................18 Section 5: Technical Support ......................................19 Section 6: Safety & Maintenance ....................................20 Section 7: Regulatory Information ....................................23 Section 8: Warranty Information ....................................... 33 User Manual: EloPOS Pack 2 UM600800 Rev A, page 3 of 35...
Page 4 Product Description The EloPOS Pack 2 combines modern aesthetics, modular flexibility and commercial-grade reliability with powerful Intel processing. All models include TPM 2.0, with the i5 and i7 models offering additional support for vPro - providing maximum system security and manageability. The EloPOS Pack 2 delivers the durability needed for continuous public use and is backed by Elo’s standard 3-year warranty.
Page 5 Connector Panel & Interfaces User Manual: EloPOS Pack 2 UM600800 Rev A, page 5 of 35...
Page 6 The power indicator LED shows the state of the EloPOS Pack 2. See Section 3 for more details. 6. Power Button Use finger to press the power button to turn on/off the EloPOS Pack 2. (Do not use a tool or hard object to push the power button) User Manual: EloPOS Pack 2...
Page 7 8. Power Connector (DC-IN) To power up the EloPOS Pack 2, plug the DC connector of the AC/DC power adaptor kit into the power connection on the device. 9. USB Type-C Port The USB Type-C port allows connection to other type-C compatible devices (Up to 27W).
Page 8 The +24 Volts Powered USB Port is included on all models. The maximum power rating of the +24 Volts Powered USB is 24 Volts at 0.5 Amps. If your EloPOS Pack 2 is running at 100% load and all I/O ports, except 24V Powered USB port are connected, at the maximum power load of each port, DO NOT use the +24 Volts Powered USB port, use an external power adapter for the +24 Volts Powered peripheral.
Page 9 When mounting on a wall, it is recommended using four M3 or #8 screws. The screw length must be longer than 25 mm, and the screw head height must be 3.0 mm (0.118”) or less. User Manual: EloPOS Pack 2 UM600800 Rev A, page 9 of 35...
Page 10 Section 2: Installation Unpacking the EloPOS Pack 2 Open the carton and verify that the following items are present: EloPOS Pack 2 Quick Install Guide   Power Cable US/Canada USB Type-C Cable   Power Cable Europe HDMI Cable ...
Page 11 Mounting the EloPOS Pack 2 The EloPOS Pack 2 can be mounted with the supplied mounting bracket (refer to the picture below to ensure it is installed in correct orientation/ position) Four holes for M4 mounting screws are provided on mounting bracket to install mounting bracket •...
Page 12 Orange Green When the EloPOS Pack 2 is connected to peripherals such as a touch screen, mouse, or keyboard, touching the screen, moving the mouse, or pressing a keyboard key will bring the system out of SLEEP mode. User Manual: EloPOS Pack 2...
Page 13 Blinking (Green Color) Setting Up the Operating System To set up the operating system, you need to connect the EloPOS Pack 2 to a display, plug in an external keyboard and/or mouse into its connector panel to execute these steps.
Page 14 Click “Continue” to proceed. This step will take 10-20 minutes depending on your system configurations and flash drive performance. PLEASE NOTE THAT ALL DATA WILL BE LOST DURING THIS PROCESS. User Manual: EloPOS Pack 2 UM600800 Rev A, page 14 of 35...
Page 15 Follow the on-screen instructions to complete the installation process and then exit the program. Note: All data is deleted during the recovery process. The user must back up files when necessary. Elo Touch Solutions does not accept liability for lost data or software.
Page 16 PLEASE NOTE THAT ALL CUSTOMER SETTINGS AND DATA WILL BE LOST DURING THIS PROCESS. Please be sure to completely backup all of your data, settings, and customer-installed software before proceeding. Power off your EloPOS Pack 2 completely. Power on your EloPOS Pack 2.
Page 17 Once completed, click the Close button. The system will return to the main menu of the Elo Recovery Solution. Then click the Exit button to restart your system. NOTE: All data is deleted during the recovery process. The user must back up files when necessary. Elo Touch Solutions does not accept liability for lost data or software.
Page 18 8GB 5600MHz DDR5 SO-DIMM (E466053)  16GB 5600MHz DDR5 SO-DIMM (E466237)  32GB 5600MHz DDR5 SO-DIMM (E466430)  M.2 PCIe (NVMe) 128GB SSD (E466613)  M.2 PCIe (NVMe) 256GB SSD (E466803)  User Manual: EloPOS Pack 2 UM600800 Rev A, page 18 of 35...
Page 19 Section 5: Technical Support If you are experiencing trouble with your EloPOS Pack 2, refer to the following suggestions. If the problem persists, please contact your local dealer or Elo Customer Service. Worldwide technical support phone numbers are available on the last page of this user manual.
Page 20 Ensure that the EloPOS Pack 2 is maintained and runs within the specified environmental conditions listed below.  Be sure to disconnect the power source before disassemble cover from the bottom of the EloPOS Pack 2 to reveal the switch. The cover from the ...
Page 21 Power Adaptor Support Notice The following information will help with management of power supply and usage on your EloPOS Pack 2. The +24 Volts 180W power adaptor (E511572/E991959) can’t support all full I/O port specs at the same time; it will limited to configuration by +12 ...
Page 22 Warning It is important that your EloPOS Pack 2 remains dry, do not pour liquid into or onto it. If it becomes wet, do not attempt to repair it yourself.  Contact Elo Customer Service for instructions.
Page 23 —Reorient or relocate the receiving antenna. User Manual: EloPOS Pack 2 UM600800 Rev A, page 23 of 35...
Page 24 CE Mark as required by EMC Directive 2014/30/ EU as indicated in European Standard EN 55032 Class B and the Low Voltage Directive 2014/35/EU as indicated in European Standard EN 62368-1. User Manual: EloPOS Pack 2 UM600800 Rev A, page 24 of 35...
Page 25 MD600160 DECLARATIONS OF CONFORMITY, EloPOS Pack 2 Radio Equipment Directive Elo hereby declares that the radio equipment type, EloPOS Pack 2, is in compliance with Directive 2014/53/EU. The full text of the EU Declaration of Conformity is available at the following internet address: www.elotouch.com...
Page 26 Member States relating to the making available on the market of radio equipment and repealing Directive 1999/5/EC Text with EEA relevance. Identification mark The relevant technical documentation is held at: Elo Touch Solutions, Inc. 670 N. McCarthy Boulevard Suite 100 Milpitas, CA 95035 USA.
Page 27 Plug the digital device into a different AC outlet so the digital device and the receiver are on different branch circuits. Disconnect and remove any I/O cables that the digital device does not use. User Manual: EloPOS Pack 2 UM600800 Rev A, page 27 of 35...
Page 28 If you need additional help, consult your dealer, manufacturer, or an experienced radio or television technician. Energy Star Certificate EloPOS Pack 2 can meet Energy Star 8.0 requirements with certain configurations, please contact Elo technical support or product management. Below SKUs can meet Energy Star 8.0 requirements. Part Number...
Page 29 User Manual: EloPOS Pack 2 UM600800 Rev A, page 29 of 35...
Page 30 International CB  Japan VCCI, MIC  China CCC, SRRC  Mexico NOM  RoHS CoC  Energy Star 8.0 configurations are available, please contact Elo directly.  User Manual: EloPOS Pack 2 UM600800 Rev A, page 30 of 35...
Page 31 Toxic or Hazardous Substances and Elements Hexavalent Polybrominated Polybrominated Diphenyl Lead (Pb) Mercury (Hg) Cadmium (Cd) Chromium (Cr6+) Biphenyls (PBB) Ethers (PBDE) Plastic Parts Metal Parts Wire and Cable PCBA User Manual: EloPOS Pack 2 UM600800 Rev A, page 31 of 35...
Page 32 (PBDE) 塑料部件金属零件电线和电缆组件印制线路板本表格依据 SJ/T 11364 的规定编制. 〇: 表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572 规定的限量要求以下. X: 表示该有害物质至少在该部件的某一均质材料中的含量超出GB/T 26572规定的限量要求.对于带X的项目，已经根据欧洲RoHS认证豁免。标志说明根据 SJ/T 11364 的要求，电子信息产品标有以下污染控制标识。此产品在 10 年内不会对环境产生影响。绿色产品标识 User Manual: EloPOS Pack 2 UM600800 Rev A, page 32 of 35...
Page 33 Section 8: Warranty Information For warranty information, go online to https://www.elotouch.com/support/warranty User Manual: EloPOS Pack 2 UM600800 Rev A, page 33 of 35...
Page 34 Notes ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ User Manual: EloPOS Pack 2 UM600800 Rev A, page 34 of 35...
Page 35 Specifications Upcoming Events Press Releases Software Drivers Touch Monitor Newsletter To find out more about our extensive range of Elo touch solutions, go to www.elotouch.com, or call the office nearest you. Americas Europe (EMEA) Asia-Pacific Tel +1 408 597 8000...

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