Elo Touch Solutions EloPOS 15'' Series User Manual

15" all-in-one touch computer

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USER MANUAL

Elo Touch Solutions

15" All-in-one Touch computer

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Page 1 USER MANUAL Elo Touch Solutions 15" All-in-one Touch computer...
Page 2 Disclaimer The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates (collectively “Elo”) makes no representations or warranties with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.
Page 3: Table Of Contents
Table of Contents Section 1: Introduction ......................................... 3 Section 2: Installation ......................................... 10 Section 3: Operation .......................................... 12 Section 4: Options and Upgrades ....................................21 Section 5: Technical Support ......................................23 Section 6: Safety & Maintenance ....................................24 Section 7: Regulatory Information ....................................27 Section 8: Warranty Information .......................................
Page 4: Section 1: Introduction
Section 1: Introduction Product Description The versatile EloPOS System combines modern aesthetics, modular flexibility and commercial-grade reliability. Purpose-built for point of sale, EloPOS offers a 15.6-inch touchscreen display with 1366 x 768 resolution, a choice of Intel’s 8th generation Gemini Lake Celeron processors or the i3 and i5 Core Coffee Lake processors.
Page 5 EloPOS Layout EloPOS 15” Models User Manual: EloPOS UM600232 Rev A, page 4 of 37...
Page 6 User Manual: EloPOS UM600232 Rev A, page 5 of 37...
Page 7 1 Display with Touch 11 Kensington Lock Serial Port (COM1/RJ-45)/ 2 Power Indicator LED Serial Port (COM2/RJ-45) 3 Stand Module 13 Power Connector (DC-IN) 4 Edge Micro USB Port for Elo Peripherals 14 USB Type C Port 5 Wall Mount/Arm Screw Hole 15 Cash Drawer Port (A/B) 6 Speaker 16 +12 Volt Powered USB Port...
Page 8 6. Speaker Two, integrated, 2 watt speakers provide audio output for playback. 7. Power Button Press the power button to turn on/off the touch computer system. 8. Headset The audio port is designed for headset and microphone connectivity. 9. USB 3.0 Port A standard Super Speed USB 3.0 port is available on the rear side of the touch computer system.
Page 9 14. USB Type-C Port The USB Type-C port allows connection to other type-C compatible devices. 15. Cash Drawer Port (A/B) The main cash drawer port is a RJ-12 interface design and provides switchable operation at +12VOLTs and +24VOLTs. The default setting is at +24 Volts and the settings are adjustable from the bottom of the stand module, or the back of monitor.
Page 10 Please ensure your overall peripheral power consumption does not exceed the following (assuming system is running at max power consumption which is not common for POS applications): a. Not exceed 156W for E2 models. b. Not exceed 115W for E3 models. c.
Page 11: Section 2: Installation
Section 2: Installation Unpacking the Touch Computer Open the carton and verify that the following items are present: EloPOS Touchcomputer ⚫ Power Cable US/Canada Quick Install Guide ⚫ ⚫ Power Cable Europe Security Cover & Screws ⚫ ⚫ +24 Volt Power Adaptor Cable Management kit ⚫...
Page 12 Adjusting the Display to a Suitable Position The touch computer provides tilt adjustment to the monitor for different deployment scenarios. The tilt adjustment is shown below. User Manual: EloPOS UM600232 Rev A, page 11 of 37...
Page 13: Section 3: Operation
Section 3: Operation General Information This section describes unique features of the Elo all-in-one Touch computer. Power LED The EloPOS has a Power LED indicating the state of the touch computer. The table below shows LED state and corresponding color. Touch Computer Status LED Status AC off...
Page 14 LAN Speed Status LAN LED Status 10 Mbps No Color 100 Mbps Orange Color 1 Gbps Green Color Activity Status ACT LED Status No Link No Color Linked Solid (Green Color) Data Activity Blinking (Green Color) Touch Your touchscreen display is factory-calibrated and does not need any additional manual calibration. Setting Up the Operating System If configured with an operating system, the initial setup of the operating system takes approximately 5-10 minutes.
Page 15 Creating the Recovery Flash Drive All Windows 10 touch computers come with the built-in Elo Restore Utility on the Windows Desktop. The utility is able to create a recovery flash drive based on the operating system you purchased. Please create your recovery flash drive immediately. In the event the HDD/SSD recovery partition is accidentally deleted or becomes inaccessible, you will need to use the recovery flash drive to recover your system.
Page 16 After the flash drive is inserted, you shall see a window as shown below. Click “Format Drive” to continue the process. PLEASE NOTE THAT ALL DATA WILL BE LOST DURING THIS PROCESS. Click “Create Restore Media” to proceed. This step will take 10-20 minutes depending on your system configurations and flash drive performance.
Page 17 Once the message shows "Creation Restore Media success...", please remove the flash drive and click "Exit" to exit the program. In case the system is crashed and you have to use the recovery flash drive, reboot the system and press F11 several times to enter DeviceBoot Menu.
Page 18 9. Follow the on-screen instructions to complete the installation process and then exit the program. Note: All data is deleted during the recovery process. The user must back up files when necessary. Elo Touch Solutions does not accept liability for lost data or software.
Page 19 Recovering the Operating System If for any reason the touch computer's operating system needs to be recovered to FACTORY SETTINGS, you can recover your system by following the procedures below. PLEASE NOTE THAT ALL CUSTOMER SETTINGS AND DATA WILL BE LOST DURING THIS PROCESS. Please be sure to completely backup all of your data, settings, and customer-installed software before proceeding.
Page 20 The following User Interface (UI) will be presented. Select Restore OS. The system will test your hardware automatically. Once the process completes, click Start button to perform the system recovery function. User Manual: EloPOS UM600232 Rev A, page 19 of 37...
Page 21 Once completed, click the Close button. The system will return to the main menu of the Elo Recovery Solution. Then click the Exit button to restart your system. NOTE: All data is deleted during the recovery process. The user must back up files when necessary. Elo Touch Solutions does not accept liability for lost data or software.
Page 22: Section 4: Options And Upgrades
⚫ 8GB DDR4 Memory SO-DIMM (E275635) ⚫ Optional Peripherals KITs The following optional accessories and spare parts are available for purchase from Elo Touch Solutions. Shown in parenthesis is the Elo orderable part number. Biometric Fingerprint Reader (E001001) ⚫ Fingerprint reader with USB interface for all EloPOS configurations Magnetic Stripe Reader (E001002) ⚫...
Page 23 EMV Cradle Ingenico RP457 KIT (E710930) ⚫ The EMV Cradle Kit is designed for an Ingenico RP457c device for all EloPOS configurations. User Manual: EloPOS UM600232 Rev A, page 22 of 37...
Page 24: Section 5: Technical Support
Section 5: Technical Support If you are experiencing trouble with your touchscreen computer, refer to the following suggestions. If the problem persists, please contact your local dealer or Elo Customer Service. Worldwide technical support phone numbers are available on the last page of this user manual. Solutions to Common Problems Problem Suggested Troubleshooting...
Page 25: Section 6: Safety & Maintenance
Section 6: Safety & Maintenance Safety To avoid risk of electric shock, follow all safety notices and do not disassemble the touch computer. They are not user-serviceable. ⚫ Do not block or insert anything inside the ventilation slots. ⚫ The Elo EloPOS is equipped with an AC/DC power adaptor. Do not use a damaged AC/DC power adaptor. Use only the AC/DC power adaptor ⚫...
Page 26 EloPOS Power Adaptor Support Notice The following notice will help on the application when you use the Power USB function of your Elo EloPOS. Do not exceed a total of 180 watts. Take the wattage below and add the Elo Peripherals or your other devices and check that you are under 180 ⚫...
Page 27 Waste Electrical & Electronic Equipment Directive (WEEE) This product should not be disposed of with household waste. It should be deposited at a facility that enables recovery and recycling. Ensure that product is disposed at the end of its useful life according to local laws and regulations. Elo has put in place recycling arrangements in certain parts of the world.
Page 28: Section 7: Regulatory Information
Section 7: Regulatory Information Electrical Safety Information Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer's label. Connection to a different power source than those specified herein will likely result in improper operation, damage to the equipment or pose a fire hazard if the limitations are not followed.
Page 29 —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help. This equipment should be installed and operated to ensure a minimum of 20 cm spacing to any person. Notice to Users in Canada for IC compliance: This equipment complies with the Class A limits for radio noise emissions from digital apparatus as established by the Radio Interference Regulations of Industrial Canada.
Page 30 EU as indicated in European Standard EN 55032 Class B and the Low Voltage Directive 2014/35/EU as indicated in European Standard EN 60950-1. General Information to all Users: This equipment generates, uses and can radiate radio frequency energy. If not installed and used according to this manual the equipment may cause interference with radio and television communications.
Page 31 Radio Equipment Directive Elo hereby declares that the radio equipment type, Elo POS, is in compliance with Directive 2014/53/EU. The full text of the EU Declaration of Conformity is available at the following internet address: www.elotouch.com This device is designed and intended for indoor use only when operating in the 5150 to 5350 MHz frequency range.
Page 32 Identification mark The relevant technical documentation is held at: Elo Touch Solutions, Inc. 670 N. McCarthy Boulevard Suite 100 Milpitas, CA 95035 USA. FCC ID: PD99260NG Canada IC ID: 1000M-9260NG Japan RF 003‐170125 TEL D170079003 Argentina CNC: C-20821 Brazil Anatel: 05831-17-04423 Este equipamento não tem direito à...
Page 33 User Manual: EloPOS UM600232 Rev A, page 32 of 37...
Page 34 Agency Certifications The following certifications and marks have been issued or declared for this system: United State FCC, UL , Energy Star® ⚫ Canada IC ⚫ Europe CE, CB, TUV ⚫ Australia RCM ⚫ Japan VCCI ⚫ Argentina S-Mark ⚫ Brazil, ANATEL ⚫...
Page 35 Explanation of Markings 1. In accordance with the SJ/T11364-2006 requirement, the electronic information products are marked with the following pollution control logo. The Environment-Friendly Use Period for this product is 10 years. The product will not leak or mutate under normal operating conditions listed below, so that the use of this electronic information product will not result in any severe environmental pollution, any bodily injury, or damage to any assets.
Page 36 中国 RoHS (China RoHS) 根据中国法律《电器电子产品有害物质限制使用管理办法》，以下部分列出了产品中可能包含的有害物质的名称和含量。中国电子电气产品环境信息有害物质六价锫多溴联苯多溴二苯触控体机铅水镉醚 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) (PBDE) 〇〇〇〇电缆组件〇〇〇〇〇〇玻璃外罩〇〇〇〇...
Page 37: Section 8: Warranty Information
Section 8: Warranty Information For warranty information, go to http://support.elotouch.com/warranty/ User Manual: EloPOS UM600232 Rev A, page 36 of 37...
Page 38 Notes ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ User Manual: EloPOS UM600232 Rev A, page 37 of 37...
Page 39 Specifications Upcoming Events Press Releases Software Drivers Touch Monitor Newsletter To find out more about our extensive range of Elo touch solutions, go to www.elotouch.com, or call the office nearest you. North America Europe Asia-Pacific Latin America Tel +1 408 597 8000...

This manual is also suitable for:

Elopos e2 Elopos e3 Elopos e5