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Elo Touch Solutions EloPOS Pack User Manual

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USER MANUAL
Elo Touch Solutions
EloPOS Pack

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Summary of Contents for Elo Touch Solutions EloPOS Pack

  • Page 1 USER MANUAL Elo Touch Solutions EloPOS Pack...
  • Page 2 Disclaimer The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates (collectively “Elo”) makes no representations or warranties with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.

  • Page 3: Table Of Contents

    Section 4: Options and Upgrades ....................................20 Section 5: Technical Support ......................................21 Section 6: Safety & Maintenance ....................................22 Section 7: Regulatory Information ....................................25 Section 8: Warranty Information ....................................... 35 User Manual: EloPOS Pack UM600363 Rev A, page 3 of 37...

  • Page 4: Section 1: Introduction

    The EloPOS Pack combines modern aesthetics, modular flexibility and commercial-grade reliability with powerful Intel processing. All models include TPM 2.0, with the i5 models offering additional support for vPro - providing maximum system security and manageability. The EloPOS Pack delivers the durability needed for continuous public use and is backed by Elo’s standard 3-year warranty.
  • Page 5 Connector Panel & Interfaces User Manual: EloPOS Pack UM600363 Rev A, page 5 of 37...
  • Page 6 18 Mounting Bracket 1. Wifi Antenna Attach the supplied antennae to the EloPOS Pack when Wifi is needed. The antenna is compatible with 2.4G and 5GHz bands. 2. Mounting Bracket Release Latch Sliding the latch to the right will release the mounting bracket from the EloPOS Pack.
  • Page 7 8. Power Connector (DC-IN) To power up the EloPOS Pack, plug the DC connector of the AC/DC power adaptor kit into the power connection on the device. 9. USB Type-C Port The USB Type-C port allows connection to other type-C compatible devices (Up to 27W).
  • Page 8 The +24 Volts Powered USB Port is included on all models. The maximum power rating of the +24 Volts Powered USB is 24 Volts at 0.5 Amps. If your EloPOS Pack is running at 100% load and all I/O ports, except 24V Powered USB port are connected, at the maximum power load of each port, DO NOT use the +24 Volts Powered USB port, use an external power adapter for the +24 Volts Powered peripheral.

  • Page 9: Section 2: Installation

    Section 2: Installation Unpacking the EloPOS Pack Open the carton and verify that the following items are present: EloPOS Pack Quick Install Guide   Power Cable US/Canada USB Type-C Cable   Power Cable Europe HDMI Cable  ...
  • Page 10 Mounting the EloPOS Pack The EloPOS Pack can be mounted with the supplied mounting bracket. Refer to the picture below to ensure it is installed in correct orientation. User Manual: EloPOS Pack UM600363 Rev A, page 10 of 37...

  • Page 11: Section 3: Operation

    Orange Green When the EloPOS Pack is connected to peripherals such as a touch screen, mouse, or keyboard, touching the screen, moving the mouse, or pressing a keyboard key will bring the system out of SLEEP mode. User Manual: EloPOS Pack...
  • Page 12 Blinking (Green Color) Setting Up the Operating System To set up the operating system, you need to connect the EloPOS Pack to a display, plug in an external keyboard and/or mouse into its connector panel to execute these steps If the EloPOS Pack is configured with an operating system, the initial setup of the operating system takes approximately 5-10 minutes. Additional time may be needed depending on the hardware configurations and connected devices.
  • Page 13 Right-click the EloRestoreUtility icon on the Desktop and select “Run as administrator”. Click “Start” button to begin the process. Once completed, you shall see a pop-up window to ask to insert a blank flash drive to any of available USB ports on your EloPOS Pack. User Manual: EloPOS Pack...
  • Page 14 After the flash drive is inserted, you shall see a window as shown below. Click “Format Drive” to continue the process. PLEASE NOTE THAT ALL DATA WILL BE LOST DURING THIS PROCESS. Click “Create Restore Media” to proceed. This step will take 10-20 minutes depending on the configurations and flash drive performance. User Manual: EloPOS Pack UM600363 Rev A, page 14 of 37...
  • Page 15 Once the message shows "Creation Restore Media success...", please remove the flash drive and click "Exit" to exit the program. In case the system crashed and you have to use the recovery flash drive, reboot the EloPOS Pack and press F11 several times to enter DeviceBoot Menu.
  • Page 16 9. Follow the on-screen instructions to complete the installation process and then exit the program. Note: All data is deleted during the recovery process. The user must back up files when necessary. Elo Touch Solutions does not accept liability for lost data or software.
  • Page 17 PLEASE NOTE THAT ALL CUSTOMER SETTINGS AND DATA WILL BE LOST DURING THIS PROCESS. Please be sure to completely backup all of your data, settings, and customer-installed software before proceeding. Power off your EloPOS Pack completely. Power on your EloPOS Pack.
  • Page 18 The following User Interface (UI) will be presented. Select Restore OS. The system will test your hardware automatically. Once the process completes, click Start button to perform the system recovery function. User Manual: EloPOS Pack UM600363 Rev A, page 18 of 37...
  • Page 19 Once completed, click the Close button. The system will return to the main menu of the Elo Recovery Solution. Then click the Exit button to restart your system. NOTE: All data is deleted during the recovery process. The user must back up files when necessary. Elo Touch Solutions does not accept liability for lost data or software.

  • Page 20: Section 4: Options And Upgrades

    KIT, 2ND DDR4 SODIMM, 8GB 2666MHZ (E264375)  KIT, 2ND DDR4 SODIMM, 16GB 2666MHZ (E263989)  KIT, 2ND SSD, M.2 SATA 128GB (E206352)  KIT, 2ND SSD, M.2 SATA 256GB (E206556)  User Manual: EloPOS Pack UM600363 Rev A, page 20 of 37...

  • Page 21: Section 5: Technical Support

    Section 5: Technical Support If you are experiencing trouble with your EloPOS Pack, refer to the following suggestions. If the problem persists, please contact your local dealer or Elo Customer Service. Worldwide technical support phone numbers are available on the last page of this user manual.

  • Page 22: Section 6: Safety & Maintenance

    Do not block or insert anything inside the ventilation slots.  The EloPOS Pack is equipped with an AC/DC power adaptor. Do not use a damaged AC/DC power adaptor. Use only the AC/DC power  adaptor supplied by Elo. Use of an unauthorized AC/DC power adaptor may void your warranty.
  • Page 23 Power Adaptor Support Notice The following information will help with management of power supply and usage on your EloPOS Pack. The +24 Volts 180W power adaptor (E511572/E511766) can’t support all full I/O port specs at the same time; it will limited to configuration by +12 ...
  • Page 24 Warning It is important that your EloPOS Pack remains dry, do not pour liquid into or onto it. If it becomes wet, do not attempt to repair it yourself. Contact  Elo Customer Service for instructions.

  • Page 25: Section 7: Regulatory Information

    —Reorient or relocate the receiving antenna. User Manual: EloPOS Pack UM600363 Rev A, page 25 of 37...
  • Page 26 Directives and Standards: This equipment has been tested to the requirements for the CE Mark as required by EMC Directive 2014/30/ User Manual: EloPOS Pack UM600363 Rev A, page 26 of 37...
  • Page 27 MD600104 DECLARATIONS OF CONFORMITY, EloPOS Pack Radio Equipment Directive Elo hereby declares that the radio equipment type, EloPOS Pack, is in compliance with Directive 2014/53/EU. The full text of the EU Declaration of Conformity is available at the following internet address: www.elotouch.com...
  • Page 28 Member States relating to the making available on the market of radio equipment and repealing Directive 1999/5/EC Text with EEA relevance. Identification mark The relevant technical documentation is held at: Elo Touch Solutions, Inc. 670 N. McCarthy Boulevard Suite 100 Milpitas, CA 95035 USA.
  • Page 29 Reposition (turn) the digital device with respect to the affected receiver. iii. Reorient the affected receiver’s antenna. Plug the digital device into a different AC outlet so the digital device and the receiver are on different branch circuits. User Manual: EloPOS Pack UM600363 Rev A, page 29 of 37...
  • Page 30 (Removing or cutting the line cord ground may increase RF emission levels and may also present a lethal shock hazard to the user.) If you need additional help, consult your dealer, manufacturer, or an experienced radio or television technician. User Manual: EloPOS Pack UM600363 Rev A, page 30 of 37...
  • Page 31 User Manual: EloPOS Pack UM600363 Rev A, page 31 of 37...
  • Page 32 United State FCC, UL , Energy Star®  Canada IC  Europe CE, CB  Australia RCM  Japan VCCI  Argentina S-Mark  Brazil, ANATEL  China CCC, SRRC  Mexico NOM  User Manual: EloPOS Pack UM600363 Rev A, page 32 of 37...
  • Page 33 Toxic or Hazardous Substances and Elements Hexavalent Polybrominated Polybrominated Diphenyl Lead (Pb) Mercury (Hg) Cadmium (Cd) Chromium (Cr6+) Biphenyls (PBB) Ethers (PBDE) Plastic Parts Metal Parts Wire and Cable Assembly PCBA User Manual: EloPOS Pack UM600363 Rev A, page 33 of 37...
  • Page 34 (PBB) (PBDE) 塑料部件 金属零件 电线和电缆 组件 印制线路板 本表格依据 SJ/T 11364 的规定编制. 〇: 表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572 规定的限量要求以下. X: 表示该有害物质至少在该部件的某一均质材料中的含量超出GB/T 26572规定的限量要求.对于带X的项 目，已经根据欧洲RoHS认证豁免。 标志说明 根据 SJ/T 11364 的要求，电子信息产品标有以下污染控制标识。 此产品在 10 年内不会对环境产生影响。 绿色产品标识 User Manual: EloPOS Pack UM600363 Rev A, page 34 of 37...

  • Page 35: Section 8: Warranty Information

    Section 8: Warranty Information For warranty information, go online to https://www.elotouch.com/support/warranty User Manual: EloPOS Pack UM600363 Rev A, page 35 of 37...
  • Page 36 Notes ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ ______________________________________________________________________________________________________________________ User Manual: EloPOS Pack UM600363 Rev A, page 36 of 37...
  • Page 37 Specifications Upcoming Events Press Releases Software Drivers Touch Monitor Newsletter To find out more about our extensive range of Elo touch solutions, go to www.elotouch.com, or call the office nearest you. North America Europe Asia-Pacific Latin America Tel +1 408 597 8000...