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Motorola V3c Service Manual
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Motorola V3c Service Manual

Motorola V3c Service Manual

Level 1 and 2, digital wireless telephone
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Level 1 and 2 Service Manual
6809497A98-C
V3c
Digital Wireless Telephone
V3c CDMA 1900 MHz, CDMA 800 MHz

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Summary of Contents for Motorola V3c

  • Page 1 Level 1 and 2 Service Manual 6809497A98-C Digital Wireless Telephone V3c CDMA 1900 MHz, CDMA 800 MHz...
  • Page 2 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. The Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license.
  • Page 3 1 and 2 Contents Level 1 and 2 Service Manual Contents 6809497A98-C Contents Introduction ................. 5 Product Identification .
  • Page 4 Contents December 12, 2006 6809497A98-C...
  • Page 5 Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on the housing.
  • Page 6 The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted...
  • Page 7 Customer’s original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola High Technology Centers will perform level 4 (full component) repairs.
  • Page 8 When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual or supplement. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.
  • Page 9 Level 1 and 2 Service Manual Specifications Specifications General Function Specification Frequency Range 1900 MHz PCS 1931.250 -1988.750 MHz Rx 1851.250 -1908.750 MHz Tx Frequency Range 800 MHz CDMA 869.70 - 893.31 Rx (CDMA) 824.70 - 848.31 Tx (CDMA) Channel Spacing 50 kHz PCS 30 kHz CDMA Channels...
  • Page 10 LED display on the outside of the flip assembly. The main display on the V3c phones is a 176 x 220 pixel 65k TFT LCD. The external CLI display is a 96 x 80 pixel 65K CSTN LCD. The camera module is a 1.3 mega-pixel, VGA CMOS camera.
  • Page 11 HTML (subsequently filtered to WML) or directly in WML if available. The information is then passed to the mobile subscriber via the mobile network. The V3c microbrowser can be configured for baud, idle timeout, line type, phone number, and connection type.
  • Page 12 General Operation Controls, Indicators, and Input / Output (I/O) Connections The V3c series telephone’s controls are located on the sides of the flip and on the keypad. Indicators, in the form of icons, are displayed on the LCD (see Figure 2).
  • Page 13 Color Display The V3c wireless phones feature a 65k color Thin Film Transistor (TFT) 176 x 220 pixel display. Display animation makes the phone’s menus move smoothly as the user scrolls up and down.
  • Page 14 General Operation Alert/Indicator Description Indicates application verification is via SSL 5 SSL Indicator during a download session. Data Call, Tethered, or Embedded Shows during data call, tethered mode, or WAP/BREW Application Indicator WAP/BREW application. M Dormant Indicates phone is dormant and PPP session is active.
  • Page 15 Level 1 and 2 Service Manual General Operation User Interface Menu Structure Figure 3 shows the telephone menu structure. 051357o/051360 Figure 3. Menu Structure 6809497A98-C December 12, 2006...
  • Page 16 General Operation Alert Settings V3c telephones include up to 32 preset alert tones and vibrations that can be applied to all alert events at the same time. ➧ Pressing either volume key will mute the alert. Battery Function Battery Gauge The telephone displays a battery level indicator icon in the idle screen to indicate the battery charge level.
  • Page 17 Digital Multimeter, HP34401A Used to measure battery voltage 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 814-0601 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023.
  • Page 18 Disassembly Disassembly The procedures in this section provide instructions for the disassembly of V3c telephones. Tools and equipment used for the phone are listed in Table 1, preceding. Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD).
  • Page 19 Level 1 and 2 Service Manual Disassembly Lift the end of the battery first, then remove it from the phone. See Figure 2. Battery 051342o Figure 2. Removing the battery There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer.
  • Page 20 Disassembly Removing and Replacing the Rear Housing This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery cover, and battery as described in the procedures. In addition to 2 screws, the rear housing assembly is fastened with plastic latches. These are fragile and should be released with care.
  • Page 21 Level 1 and 2 Service Manual Disassembly Use the plastic tweezers to remove the battery insulating material on the right side of the battery compartment. Do not reuse the battery insulating material for reassembly. Battery Insulator 060661o Figure 4. Removing the rear housing screws 6809497A98-C December 12, 2006...
  • Page 22 Disassembly Release the 4 housing latches by inserting the pointed end of the plastic disassembly tool into the openings on the rear housing. Latches Latches 051344o Figure 5. Removing the Rear Housing Latches December 12, 2006 6809497A98-C...
  • Page 23 Level 1 and 2 Service Manual Disassembly Carefully rotate the rear housing away from the front housing and flip assembly. Keypad flex connector Display flex connector 060662o Figure 6. Removing the Rear Housing Assembly The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.
  • Page 24 Disassembly Removing and Replacing the Antenna Remove the battery cover, battery, and rear housing assembly as described in the procedures. Use the metal tweezers to grasp the rubber antenna grommets and carefully remove them from the antenna assembly. See Figure 7. Set the rubber grommets aside for reuse.
  • Page 25 Level 1 and 2 Service Manual Disassembly Use the disassembly tool to release the antenna assembly starting from the right side as shown in Figure 7. Disassembly Tool Antenna Assembly 051347a Figure 8. Removing the Antenna Assembly Carefully lift the antenna assembly away from the phone. To replace, align the antenna assembly to the phone.
  • Page 26 Disassembly Removing and Replacing the Transceiver Board Assembly This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery cover, battery, antenna, rear housing and battery tray as described in the procedures Lift the transceiver board assembly out of the front housing with the disassembly tool.
  • Page 27 Level 1 and 2 Service Manual Disassembly Removing and Replacing the Flip Assembly Cover and CLI Lens Remove the battery cover, battery, antenna, rear housing, and transceiver board assembly as described in the procedures. Remove the 4 flip assembly screw caps. Use the T-5 driver to remove the 4 screws from the flip assembly (see Figure 10).
  • Page 28 Disassembly Flip Cover Disassembly Tool 051351o Figure 11. Separating the Flip Assembly Cover Remove the smart buttons on the side of the flip assembly. Set them aside for reassembly. Lift the flip cover away from the flip assembly. Be careful not to damage the display flex cable.
  • Page 29 Level 1 and 2 Service Manual Disassembly 10. Slowly rotate the plastic disassembly tool by 90° (see Figure 12). CLI lens Disassembly tool 062020o Figure 12. CLI Lens Removal 11. Carefully lift up the CLI Lens from the display module assembly. 12.
  • Page 30 Disassembly 13. To replace, align CLI lens to the Flip Outer Assembly. Move the CLI lens to the opening. Ensure that the liner is overlapping the inside surface. The CLI lens fits in one direction only (see Figure 13). CLI lens (liner facing up) Flip outer assembly 062026o...
  • Page 31 Level 1 and 2 Service Manual Disassembly 15. Align CLI lens to the flip outer assembly and lightly press the low tech film around the CLI. opening (see Figure 14). 062027o Figure 14. Flip CLI Lens Placement 6809497A98-C December 12, 2006...
  • Page 32 Disassembly 16. Align the top, left and right sides of the flip cover and press into position (see Figure 15). 062028o Figure 15. Flip Cover Replacement, Top, Left and Right Sides December 12, 2006 6809497A98-C...
  • Page 33 Level 1 and 2 Service Manual Disassembly 17. Apply pressure at the corners of the CLI Lens for 3 seconds to insure good adhesion (see Figure 16). 062032o Figure 16. Flip CLI Lens Replacement 6809497A98-C December 12, 2006...
  • Page 34 Disassembly 18. Insert and tighten the 4 screws to 1.5 in lbs to secure the flip cover to the flip assembly. Avoid damage to the flex cable (see Figure 17). 062040o Figure 17. Flip Screws Replacement December 12, 2006 6809497A98-C...
  • Page 35 Level 1 and 2 Service Manual Disassembly 19. Insert the 4 rubber screw caps over the flip assembly screws (see Figure 18). 062041o Figure 18. Flip Screw Cap Replacement 20. Replace the transceiver board assembly, rear housing, antenna assembly, battery, and battery cover as described in the procedures. 6809497A98-C December 12, 2006...
  • Page 36 Disassembly Removing and Replacing the Camera Assembly Remove the battery cover, battery, antenna, rear housing, and transceiver board assembly, flip assembly cover, and CLI lens cover as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.
  • Page 37 Level 1 and 2 Service Manual Disassembly Removing and Replacing the Display Module Assembly Remove the battery cover, battery, rear housing, antenna, transceiver board assembly, flip assembly cover, and camera assembly, as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.
  • Page 38 Disassembly Carefully lift the display assembly away from the flip assembly. Display Assembly Disassembly Tool Figure 21. Removing the Display Module Assembly To replace, align the display module assembly to the flip assembly. Carefully lower the display module into the flip assembly. Ensure that all of the display none of the display assembly components are damaged.
  • Page 39 Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly Removing and Replacing the Hinge Assembly Carefully lift up the grounding flip boot strap (see Figure 22). Grounding Flip Boot Strap 062042o Figure 22. Lifting the Grounding Flip Boot Strap The flexible printed cable (FPC) (flex) is easily damaged.
  • Page 40 Removing and Replacing the Hinge Assembly Carefully lift the camera assembly and flex out of the flip assembly (see Figure 24). Camera Assembly 062001o Figure 24. Removing the Camera Assembly Carefully and gently lift one corner of the display module assembly out of the flip assembly (see Figure 25).
  • Page 41 Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly Carefully lift the display gasket from the assembly (see Figure 26). 062043o Figure 26. Removing the Display Gasket Carefully lift the contact grounding hinge from the assembly (see Figure 27). 062044o Figure 27.
  • Page 42 Removing and Replacing the Hinge Assembly Removing the 2 flip assembly screw caps. Use a T-3 driver to remove the 2 screws from the flip assembly (see Figure 28). Retain the screws for reassembly. Ensure the screws have thread lock. 062045o Figure 28.
  • Page 43 Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly 11. Use a small flat tip screwdriver to press in the hinge cam while pushing the hinge cam towards top (see Figure 30). 062007o Figure 30. Hinge Cam Location 12.
  • Page 44 Removing and Replacing the Hinge Assembly Removal of the Main Flex. 13. Use the plastic tweezers to remove the battery insulating material on the right side of the battery compartment. Do not reuse the battery insulating material for reassembly (see Figure 32). 062009o Figure 32.
  • Page 45 Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly 14. Slide main flex though the opening by the hinge area (see Figure 33). 062010o Figure 33. Flex Removal Part 2 Replacing the Flip Hinge Assembly Carefully and gently slide the Main Flex though the opening by the hinge area (see Figure 34).
  • Page 46 Removing and Replacing the Hinge Assembly 062012o Figure 34. Flex Reinstall Part 1 Align main flex to the grove location for the main flex (see Figure 35). 062013o Figure 35. Flex Install Part 2 December 12, 2006 6809497A98-C...
  • Page 47 Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly Insert flip sleeve so that it is flush with flip inner surface (see Figures 36 and 37). 062014o Figure 36. Flip Sleeve Install Part 1 062014o Figure 37. Flip Sleeve Install Part 2 6809497A98-C December 12, 2006...
  • Page 48 Removing and Replacing the Hinge Assembly Align flip housing to the front housing as shown (see Figure 38). 062014o Figure 38. Flip Hinge Alignment Note: Ensure that the housing and flip are not binding the main flex. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.
  • Page 49 Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly Use a small flat tip screwdriver to press in the hinge cam while pushing the hinge cam towards the cam opening (see Figure 39). Ensure that all of the parts are aligned in the hinge area.
  • Page 50 Removing and Replacing the Hinge Assembly Install the 2 end caps for the assembly flip. Ensure that the end caps and grounding clip are assembled (see Figure 40). 062006o Figure 40. End Cap Reinstall Use the T-3 driver to install and tighten the 2 screws to a final torque setting of 9.6 Ncm (.85 inch pounds).
  • Page 51 Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly Carefully install the contact, grounding hinge to the assembly (see Figures 42 and 43). 062020o Figure 42. Reinstalling the Contact Grounding Hinge Part 1 062021o Figure 43. Reinstalling the Contact Grounding Hinge Part 2 6809497A98-C December 12, 2006...
  • Page 52 Removing and Replacing the Hinge Assembly Carefully place display gasket into assembly (see Figure 44). 062022o Figure 44. Reinstalling the Display Gasket Ensure the display gasket is properly seated in the flip inner before installing the display module. 10. Align the display module assembly to the flip assembly. 11.
  • Page 53 Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly 12. Carefully press the camera assembly into its slot in the flip (see Figure 45). 062046o Figure 45. Reinstalling the Display Assembly 13. Insert the end of the camera assembly flex cable into its slot in the ZIF connector on the flip display assembly.
  • Page 54 Removing and Replacing the Hinge Assembly 15. Clip in the contact, grounding flip boot strap (see Figure 47). 062049o Figure 47. Replacing the Contact Grounding Flip Boot Strap. 16. Insert Button, Volume Control and Button VR (see Figure 47). 17. Replace the flip assembly cover, transceiver board, rear housing, antenna, battery, and battery cover as described in the procedures.
  • Page 55 Identification Each Motorola CDMA phone is labeled with a variety of identifying numbers. Figure 48 describes the current identifying labels. Type approval...
  • Page 56 Troubleshooting Chart Troubleshooting Chart Table 2. Level 1 and 2 Troubleshooting Chart SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 1. Telephone will not turn on or stay on. a) Battery either discharged or Measure battery voltage across a 50 ohm (>1 defective.
  • Page 57 Level 1 and 2 Service Manual Troubleshooting Chart Table 2. Level 1 and 2 Troubleshooting Chart (Continued) SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY b) Microphone is defective. Replace the microphone as described in the procedures. If the fault is not cleared, proceed to c) Transceiver board is defective Replace the transceiver board as described in the procedures.
  • Page 58 Programming: Software Upgrade and Flexing Contact your local technical support engineer for information about equipment and procedures for flashing and flexing.Part Numbers The following information is provided as a reference for the parts associated with V3c telephones. December 12, 2006 6809497A98-C...
  • Page 59 Level 1 and 2 Service Manual Troubleshooting Chart Related Publications Motorola V3c User’s Guide, English 6809496A74-O 6809497A98-C December 12, 2006...
  • Page 60 Troubleshooting Chart Exploded View Diagram 052008o Figure 49. Exploded View Diagram December 12, 2006 68094 97A98 -C...
  • Page 61 Left Ground Clip 1587841Y01 Light Guide 8471775B01 Hinge Flex 1188432Z04 Protective Liner Housing Part Numbers The following part numbers are associated with the V3c pink housing. Table 4. Pink Housing Part Numbers Item No. Part Number Description 1571776B02 Housing, Flip inner 1571947B03...
  • Page 62 Troubleshooting Chart Table 4. Pink Housing Part Numbers (Continued) Item No. Part Number Description SHN9448A Assembly, Battery door, generic SHN9449A Assembly, Battery door, Verizon The "Parts Replacement" section on page 8 provides information about ordering replacement parts. There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer.
  • Page 63 Level 1 and 2 Service Manual Troubleshooting Chart Accessories Table 5. Accessories Part Description Part Number Headset, FM stereo radio SYN8609 Headset, with send/end button SYN8419 Headset, retractable SYN8284 Neckloop, hands-free (compatible with T-coil hearing aids) SYN7875 Holster SYN8454 6809497A98-C December 12, 2006...
  • Page 64 Troubleshooting Chart December 12, 2006 6809497A98-C...
  • Page 65 1 and 2 Index Level 1 and 2 Service Manual Index 6809497A98-C Index hinge assembly, removing and replacing 39 alarm on indicator 14 identification 55 alarm only indicator 14 product 5 alert settings 16 indicators all sound off indicator 14 1X 13 antenna, removing and replacing 24 alarm on 14...
  • Page 66 Index about 6 audience 6 operation conventions 7 controls, indicators, and I/O 12 scope 6 operation, general 12 service policy 7 overview, product 10 customer support 7 out of box failure 7 product support 7 part numbers shut down accessories 63 upon battery removal 16 parts 58 signal strength indicator 13...