Motorola MOTORAZR V3 Service Manual
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Motorola MOTORAZR V3 Service Manual

Motorola MOTORAZR V3 Service Manual

Digital wireless telephone
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Level 1 and 2 Service Manual
6809511A13-O
MOTORAZR™ V3
Digital Wireless Telephone
RAZR 06 GSM 850/900/1800/1900 MHz EDGE, GPRS

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Summary of Contents for Motorola MOTORAZR V3

  • Page 1 Level 1 and 2 Service Manual 6809511A13-O MOTORAZR™ V3 Digital Wireless Telephone RAZR 06 GSM 850/900/1800/1900 MHz EDGE, GPRS...
  • Page 2 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. The Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license.

  • Page 3: Table Of Contents

    1 and 2 Contents Level 1 and 2 Service Manual Contents V3 ’06 6809511A13-O Contents Introduction ................. 5 Product Identification .
  • Page 4 Contents V3 ’06 April 20, 2007 6809511A13-O...

  • Page 5: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that allow customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on a label usually located under the battery.

  • Page 6: Computer Program Copyrights

    The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted...

  • Page 7: Warranty Service Policy

    Customer’s original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High Tech Centers will perform level-4 (full component) repairs.

  • Page 8: Parts Replacement

    When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

  • Page 9: Specifications

    Level 1 and 2 Service Manual Specifications Specifications General Function Specification 824-848 MHz Tx Frequency Range GSM 850 869-893 MHz Rx 880-915 MHz Tx (with EGSM) Frequency Range GSM 900 925-960 MHZ Rx 1710-1785 MHz Tx Frequency Range DCS 1800 1805-1880 MHz Rx 1850-1910 MHz Tx Frequency Range PCS 1900...
  • Page 10 Specifications V3 ’06 Speech Coding Function Specification Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 kbps April 20, 2007 6809511A13-O...

  • Page 11: Product Overview

    Level 1 and 2 Service Manual Product Overview Product Overview MOTORAZR V3 telephones feature global system for mobile communications (GSM) general packet radio service (GPRS) wireless application protocol (WAP)- enabled mobile phones. The V3 phones incorporate a new user interface (UI) for easier operation, allows short message service (SMS) text messaging, and includes personal information manager (PIM) functionality.
  • Page 12 Product Overview V3 ’06 Speaker Dependent Voice Activation and Voice Note Recording Voice tags can be used for voice dialing up to 20 phone numbers in the phone book and for creating up to 5 voice shortcuts for menu items. The phone must be “trained” by the voice tag being read into the phone’s memory twice before it is recognized.
  • Page 13 Level 1 and 2 Service Manual Product Overview Simplified Text Entry There are three different ways to enter text using the phone keypad: • iTAP™ predictive text entry. Press a key to generate a character and a dynamic dictionary uses this to build and display a set of word or name options.

  • Page 14: General Operation

    General Operation V3 ’06 General Operation Controls, Indicators, and Input / Output (I/O) Connections The V3 series telephone’s controls are located on the sides of the flip and on the keypad. Indicators, in the form of icons, are displayed on the LCD. V3 phones have an audible alert transducer on the top and I/O connectors, consisting of a charger/ accessory port, located on the side of the phone.
  • Page 15 Level 1 and 2 Service Manual General Operation of the display. The right key will usually select an option whereas the left key will usually exit a function or return to a previous screen. The menu key opens the initial menu structure, or allows access to a submenu whenever appears on the display.
  • Page 16 General Operation V3 ’06 4 = secure data 7 = unsecure transfer data transfer 3 = secure 6 = unsecure connection connection 2 = secure 5 = unsecure Circuit Switch Data CSD call (CSD) call 4 Roam Indicator – The roam indicator ã shows when your phone is seeking or using a network outside your home network.

  • Page 17: Alert Settings

    Level 1 and 2 Service Manual General Operation Alert Settings V3 telephones include up to 32 preset alert tones and vibrations that can be applied to all alert events at the same time. ➧ Pressing either volume key mutes the alert. ➧...
  • Page 18 General Operation V3 ’06 April 20, 2007 6809511A13-O...

  • Page 19: Tools And Test Equipment

    GSM / DCS Test SIM Used to enable manual test mode 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023.

  • Page 20: Disassembly

    Disassembly V3 ’06 Disassembly The procedures in this section provide instructions for the disassembly of V3 telephones. Tools and equipment used for the phone are listed in Table 1, preceding. Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD).
  • Page 21 Level 1 and 2 Service Manual Disassembly Lift the end of the battery first, then remove it from the phone. See Figure 4. Battery 070584o Figure 4. Removing the Battery There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer.

  • Page 22: Removing And Replacing The Subscriber Identity Module (Sim)

    Disassembly V3 ’06 Removing and Replacing the Subscriber Identity Module (SIM) Remove the battery cover and battery as described in the procedures. Slide the SIM card out of the phone as shown in Figure 5. 070585o Figure 5. Removing the SIM Carefully lift the SIM from the phone.

  • Page 23: Removing And Replacing The Rear Housing

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Rear Housing This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery cover, battery, and SIM as described in the procedures. In addition to 2 screws, the rear housing assembly is fastened with plastic latches.
  • Page 24 Disassembly V3 ’06 Release the four housing latches by inserting the pointed end of the plastic disassembly tool into the openings on the rear housing (see Figure 7). Housing Latch Housing Latch Housing Latch Housing Latch 070587o Figure 7. Releasing the Rear Housing Latches April 20, 2007 6809511A13-O...
  • Page 25 Level 1 and 2 Service Manual Disassembly Carefully rotate the rear housing away from the front housing and flip assembly (see Figure 8). Rear Housing Assembly FLEX Connector 070588o Figure 8. Removing the Rear Housing Assembly The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.

  • Page 26: Removing And Replacing The Antenna

    Disassembly V3 ’06 Removing and Replacing the Antenna Remove the battery cover, battery, SIM, and rear housing assembly as described in the procedures. Use the metal tweezers to grasp the rubber antenna grommets and carefully remove them from the antenna assembly. See Figure 9. Set the rubber grommets aside for reuse.
  • Page 27 Level 1 and 2 Service Manual Disassembly Use the disassembly tool to release the antenna assembly as shown in Figure 10. Antenna Disassembly Tool Assembly 070590o Figure 10. Removing the Antenna Assembly Carefully lift the antenna assembly away from the phone. To replace, align the antenna assembly to the phone.

  • Page 28: Removing And Replacing The Transceiver Board Assembly

    Disassembly V3 ’06 Removing and Replacing the Transceiver Board Assembly This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery cover, battery, SIM, rear housing and antenna module as described in the procedures Lift the transceiver board assembly out of the front housing with the disassembly tool.

  • Page 29: Removing And Replacing The Flip Assembly Cover

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Flip Assembly Cover Remove the battery cover, battery, SIM, rear housing, antenna, and transceiver board assembly as described in the procedures. Remove the 4 flip assembly screw caps. Use the T-5 driver to remove the 4 screws from the flip assembly (see Figure 12).
  • Page 30 Disassembly V3 ’06 Use the disassembly tool to gently pry off the flip cover (see Figure 13). Flip Assembly Cover Disassembly Tool 070594o Figure 13. Separating the Flip Assembly Cover April 20, 2007 6809511A13-O...
  • Page 31 Level 1 and 2 Service Manual Disassembly Lift the flip cover away from the flip assembly. Set aside the flip cover for reassembly (see Figure 14). Flip cover 070595o Figure 14. Removing the Flip Assembly Cover Take note of the smart buttons’ orientation and then remove them from the side of the flip assembly.

  • Page 32: Removing And Replacing The Cli Lens

    Disassembly V3 ’06 Removing and Replacing the CLI Lens Remove the battery cover, battery, SIM, rear housing, antenna, transceiver board assembly, flip assembly cover as described in the procedures. Slide the flat end of the plastic disassembly tool, between the lens and the display bezel.
  • Page 33 Level 1 and 2 Service Manual Disassembly To replace, align the flip cover (without CLI lens) to the phone and press the bottom end, followed by the left side of the flip cover into place. 060698o, 060700o Figure 16. Flip Cover Replacement Align the right and top sides of the flip cover and press into position.
  • Page 34 Disassembly V3 ’06 Expose the adhesive surface of the new CLI lens and attach the replacement CLI lens to the flip assembly. Apply pressure at the corners of the CLI Lens for 3 seconds to insure good adhesion. 060703o Figure 18. Flip CLI Lens Replacement Reassemble the flip assembly, transceiver board assembly antenna, rear housing, SIM, battery, and battery cover as described in the procedures.

  • Page 35: Removing And Replacing The Display Module Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Display Module Assembly Remove the battery cover, battery, SIM, rear housing, antenna, transceiver board assembly, flip assembly cover, and CLI assembly, as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.
  • Page 36 Disassembly V3 ’06 Using a flat tip tweezer, peel away the lower (Poly Ethylene Terephthalare) PET insulating tape. Insulating tape 070599o Figure 20. Removing the lower PET Insulating Tape Remove the 2 grounding clips and set them aside for re-assembly. Grounding clip 070600o Figure 21.
  • Page 37 Level 1 and 2 Service Manual Disassembly Using a flat tip tweezer, peel off the middle gasket. 070601o Figure 22. Removing the Flip Display Assembly Middle Gasket Peel off the upper-PET insulating tape. Insulating tape 070602o Figure 23. Removing the Upper PET Insulating Tape 6809511A13-O April 20, 2007...
  • Page 38 Disassembly V3 ’06 Use the disassembly tool to unseat the display module assembly flex connector from its socket (see Figure 24). Display Module Flex 070597o Figure 24. Display Module Assembly Flex Connector Carefully and gently, separate the side key flex and speaker/backup battery flex from its position (see Figure 25).
  • Page 39 Level 1 and 2 Service Manual Disassembly 10. Carefully and gently lift one corner of the display module assembly out of the flip assembly. 11. Avoid damage to the electrical components on the flex while carefully removing the display module assembly from the flip assembly. 12.

  • Page 40: Subscriber Identity Module (Sim) And Identification

    The Mechanical Serial Number (MSN) is an individual unit identity number and remains with the unit throughout the life of the unit. The MSN can be used to log and track a unit on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 27.
  • Page 41 Level 1 and 2 Service Manual Subscriber Identity Module (SIM) and Identification International Mobile Station Equipment Identity (IMEI) The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units.

  • Page 42: Troubleshooting

    V3 ’06 Troubleshooting Manual Test Mode Motorola V3 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM / DCS test SIM must be used.

  • Page 43: Troubleshooting Chart

    Level 1 and 2 Service Manual Troubleshooting Table 3. Manual Test Commands (Continued) Key Sequence Test Function/Name Remarks 5*0*8 Set audio level 8 5*0*9 Set audio level 9 5*0*10 Set audio level 10 5*0*11 Set audio level 11 5*0*12 Set audio level 12 5*0*13 Set audio level 13 5*0*14...
  • Page 44 Troubleshooting V3 ’06 Table 4. Level 1 and 2 Troubleshooting Chart (Continued) SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 2. Telephone exhibits poor reception or a) Antenna assembly defective. Check to make sure that the antenna pin is erratic operation, such as calls frequently properly connected to the transceiver board dropping or weak or distorted audio.

  • Page 45: Programming: Software Upgrade And Flexing

    Level 1 and 2 Service Manual Troubleshooting Table 4. Level 1 and 2 Troubleshooting Chart (Continued) SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 8. Phone does not sense when flip is a) Flip assembly defective. Temporarily replace the flip assembly with a opened or closed (usually indicated by known good assembly.

  • Page 46: Exploded View Diagram

    Troubleshooting V3 ’06 Exploded View Diagram 070468o Figure 28. Exploded View Diagram April 20, 2007 6809511A13-O...

  • Page 47: Exploded View Parts List

    Housing front antenna cover painted black Housing, front antenna cosmetic cap 1587373Y02 painted black To order parts please use the following Link: https://wissc.motorola.com/wissc_root/main/BrowserOK.html (Password is Required) For information on ordering parts please contact EMEA at + 49 461 803 2690. 6809511A13-O April 20, 2007...
  • Page 48 SKN6234 Data Cable Mini USB/USB/Serial SKN6371 Bluetooth Class 1 USB Adapter PC850 SYN1244 Digital Accessories Motorola Phone Tools Phase 4 SVN5539 MobileVoice (Wireless BT Headsets) Bluetooth Headset - HS850 (Refresh - Black) SYN1107 Bluetooth Headset - HS850 (Refresh - Blue)
  • Page 49 Oakley RAZRWIRE (Mercury: NA) - H7 98679H Oakley RAZRWIRE (Pewter/Black: NA) - H7 98677H Oakley RAZRWIRE (Platinum/Rootbeer: NA) - H7 98678H Audex Motorola Jacket Series Electronics - Deep Spruce SYN1712 Audex Motorola Jacket Series Electronics - Fire Red SYN1713 Oakley Sunglass Modules Black SYN1322...
  • Page 50 Troubleshooting V3 ’06 Table 6. Accessories (Continued) Description Kit number Adapter EMU to 2.5mm stereo SYN1505 Adapter EMU to 3.5 mm SYN1504 Personalization Phone Tattoos Printable (3-pack bulk) V3i/V3e SYN1882 Power Travel Charger EMU Mid-Rate Switcher - KOREA SPN5351 P790 Portable Charger SPN5353 Battery BR50 (V3) Li-Ion 740mAh SNN5696...
  • Page 51 1 and 2 Index Level 1 and 2 Service Manual Index V3 ’06 6809511A13-O GPRS indicator 15 active line indicator 16 alert settings 17 antenna, removing and replacing 26 identification 40 international mobile station equipment identity 41 mechanical serial number 40 product 5 battery IM indicators 16...
  • Page 52 Index V3 ’06 support customer 7 rear housing product 7 removing 23 regulatory agency compliance 5 removing antenna 26 text entry 13 battery 17, 20 tools and test equipment 19 battery housing 20 transceiver board assembly, removing and replacing 28 CLI lens 32 troubleshooting 42 flip assembly 29...

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