Canon imageFORMULA DR-C225W Service Manual

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imageFORMULA

DR-C225W/DR-C225W II

DR-C225/DR-C225 II

DR-C125

SERVICE

MANUAL

Canon

June 12, 2020

Rev. 1

CANON imageFORMULA DR-C225W/225WII/225/225 II/125 Rev. 1 PRINTED IN U.S.A.

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Summary of Contents for Canon imageFORMULA DR-C225W

Page 1 DR-C225W/DR-C225W II DR-C225/DR-C225 II DR-C125 SERVICE MANUAL Canon June 12, 2020 Rev. 1 COPYRIGHT © 2020 CANON ELECTRONICS INC. CANON imageFORMULA DR-C225W/225WII/225/225 II/125 Rev. 1 PRINTED IN U.S.A.
Page 2 Use of this manual should be strictly supervised to avoid disclosure confidential information.
Page 3 PREFACE Contents Chapter 1: General description Chapter 2: Functions and operation Chapter 3: Disassembly and reassembly Chapter 4: Installation and maintenance Chapter 5: Troubleshooting Appendix: General diagram etc. COPYRIGHT CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 4 CONTENTS CHAPTER 1 CHAPTER 3 DISASSEMBLY & GENERAL DESCRIPTION REASSEMBLY CHAPTER 2 FUNCTIONS & OPERATION CHAPTER 4 INSTALLATION & MAINTENANCE COPYRIGHT CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 5 CHAPTER 5 TROUBLESHOOTING APPENDIX COPYRIGHT CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 7 CHAPTER 1 GENERAL DESCRIPTION COPYRIGHT CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 9 “Windows” is a trademark of Microsoft Corporation in the U.S. and other countries. Other company names and product names mentioned in this document are registered trademarks or trademarks of the respective companies. COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 10 Image data memory SDRAM 16MB *Used for the working memory together. Output data to computer 1) Type: 8bit gray or 24bit color (non-compression) 2) Resolution: 600x600dpi, 600x400dpi, 300x300dpi, 300x200dpi, 300x150dpi Table 1-101a COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 11 *Including curls. Special document have special conditions. Eject for straight path is 1 sheet only. Double feed detection 1) Length detection by registration sensor 2) Double feed detection by ultrasonic sensor Table 1-101b COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 12 CHAPTER 1 GENERAL DESCRIPTION Item Specifications Operation/Indication 1) Power button (with LED) 2) Start button 3) Eject selection lever 4) Feed selection lever 5) OPEN button Table 1-101c External dimensions (mm) Figure 1-101 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 13 This machine must not arbitrarily be modified or remade. If it is, use may be forcibly suspended. change specifications disassemble reassemble this machine, follow instructions described in this manual and the service information. COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 14 Start button Document feed tray Feed selection indicator Connectors Feed selection lever Eject selection lever Connectors Rear View Figure 1-203 Figure 1-204 Power connector OPEN button USB connector Kensington slot COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 15 1. Placing Documents 1) Open the document feed tray and extend Figure 1-303 the feed extension plates and eject support to suit the document. Figure 1-301 Figure 1-304 Figure 1-302 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 16 U-turn eject. Note:In this example, the document is placed with the writing facing you and the top of the document at the top. Figure 1-305 Figure 1-307 Figure 1-306 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 17 4) Click the Start button to start the scan. 2) When the main screen is displayed, click [Scan First]. Note:Since [Scan First] is enabled by default, this operation is not required. Figure 1-311 Figure 1-309 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 18 Figure 1-315 Note:The button names vary depending on the output method. Figure 1-316 Figure 1-313 7) When the output is complete, the finished screen is displayed. Figure 1-314 1-10 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 19 Remove any jammed documents. Figure 1-317 2) Press the OPEN button and open the front unit out towards you. Remove any jammed documents. Figure 1-320 Figure 1-318 Figure 1-321 1-11 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 21 CHAPTER 2 FUNCTIONS & OPERATION COPYRIGHT CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 23 This machine Reading system Feed system Power supply section Image Feed Control processing control system section section Computer...
Page 25 Control PCB Torque limiter Feed motor Feed selection (lever) Retard roller One-way clutch Feed roller Main motor Registration roller Eject roller U-turn eject roller...
Page 26 Reading unit (front) Reading unit (rear) Front unit PCB Sensor Switch Main motor Control PCB Sensor Feed motor Flapper switch AC adapter...
Page 27 Start Document sensor Registration sensor Feed motor Main motor Reading front side Reading rear side Note: indicates the feeding state at the maximum speed.
Page 28 Reading unit (front) Reading unit (rear)
Page 29 White reference sheet White reference sheet...
Page 34 Ultrasonic receive sensor (reception) Ultrasonic drive sensor (transmission)
Page 35 CIS PCB CIS PCB Computer (front) (rear) (USB interface) Controller PCB Analog preprocessor Main motor Motor driver Scanner controller Feed motor Motor driver Registration Ultrasonic control sensor microcontroller Document sensor Ultrasonic (receiver) sensor (receiver) Front unit Switch Ultrasonic sensor (power) (transmitter) Switch Document sensor...
Page 37 Control PCB CIS PCB Scanner controller (front) • LED light control Analog processor • 10 bit 8 bit • Offset adjustment • Gain adjustment • A/D conversion CIS PCB (rear) Computer Data reordering Shading correction Color / black & (when on) white detection Resolution conversion...
Page 39 Power switch Control PCB AC adapter Each DC DC/DC converter voltage...
Page 41 Part number (MG1-4582)
Page 42 Part number (MG1-4588)
Page 45 II/ C225W II is different. For your reference, it is shown below. The DR-C225 II/C225W II is more blacker in color. DR-C225 II/C225W II DR-C225/C225W Figure 3-1 (front) DR-C225 II/C225W II DR-C225/C225W Figure 3-2 (right) COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 46 Then insert  the cable through the cut-out in the left cover and attach the cover. There should not be any gaps. [bottom] Figure 3-101 Figure 3-103 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 47 (straight or U-turn). There should not be any gaps. After assembling, check that the door sensor lever and the eject selection lever operate correctly. [bottom] Figure 3-104 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 48 Figure 3-109  Notes on assembling Ensure that the document feed tray (with Figure 3-107 document guides) is attached in a correct way. COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 49 , remove the shaft  from the left side, then unhook the fitting part to pull the shaft out from the opposite side and remove the front unit. COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 50 Note: Once you have removed the front cover,   the button and eject support can be removed. Take care to avoid accidentally dropping or damaging it. COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 51 Mount the front unit PCB before attaching the open/close shaft. When attaching the open/close shaft, insert both ends of the shaft into the holes on the base and then attach the coil spring. COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 52  remove the feed roller drive shaft Note: In the below figure, the roller in the registration side is removed. Figure 3-205 Figure 3-206 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 53 A in the above diagram for determining the position, place it into the holes on the PCB. Do not forget to tighten the screws for the USB connector. COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 54 (for the document sensor). Note: Once you have removed the mounting plate, the light guide (for the registration sensor) on the base side can also be removed. 3-10 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 55 Also, feed the cable for the rear reading unit (FFC) through the hole in the mounting plate. Figure 3-306 3-11 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 56 The shape of the opposite end of the link shaft should be aligned with the retaining shaft in the same way. The link shaft is left-right symmetrical. Figure 3-309 3-12 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 57 Figure 3-310 Figure 3-312  Notes on assembling Insert the fitting parts on the stop plate are securely into the holes in the base. 3-13 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 58 Each Wi-Fi unit should have independent MAC Address. Therefore, after replacing the Wi-Fi unit, you need to set new MAC Address. Refer to the Chapter 5 (revised) for details. Figure 3-314 3-14 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 59 Note: Do not pull it excessively because the cable is connected to it. Figure 3-401  2) Remove the cable (FFC) from the connector. Figure 3-402 3-15 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 60  Notes on assembling Push until all of the fitting parts are Tool Reading unit securely fastened. There should not be any raised parts and gaps. Figure 3-405 3-16 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 61 Push until all of the fitting parts are original folded shape. securely fastened. There should not be any raised parts and gaps. 3-17 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 63 CHAPTER 4 INSTALLATION & MAINTENANCE COPYRIGHT CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 73 CHAPTER 5 TROUBLESHOOTING ERROR DISPLAY ........5-1 OPERATION TROUBLESHOOTING ..5-28 SERVICE MODE ........5-2 IMAGE TROUBLESHOOTING ....5-33 III. LIST OF FAILURES ......5-27 AFTER REPLACING PARTS ....5-38 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 75 The following shows an example of an error message when using CaptureOnTouch V4 (Windows). Figure 5-101 Figure 5-102 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 76 Reset the serial number and Wi-Fi related. Manual Adjust Manually adjusts the scale and registration of images. Counter Displays and updates the counters. Table 5-201 Figure 5-201 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 77 “User Manual” should be satisfied. Note: Keep the name of the folder and the password confidential from the user. Figure 5-203 6) Service screen appears. COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 78 Note: If the shading sheet is used, it can be shared with “Light Adjustment”. 2) To have the black leading edge and the white trailing edge, whose width is 2 mm or more. COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 79 Do not place extra sheets. Figure 5-205 3) On service screen, select [Registration Adjustment]. Figure 5-204 Figure 5-206 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 80 2) Open the document guides fully extended, then place a shading sheet you prepared to fit the width between the document guides. Note: Do not place extra sheets. COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 81 Figure 5-210 5) Even after the sheet has been ejected, the data may be processed inside the machine. progress screen disappears, and a warning screen is COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 82  Operation Procedure 1) Clean the window for the document sensor. Note: Do not set the document. 2) On the service screen, select [Document Sensor Adjustment]. Figure 5-212 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 83 Insert them properly not to cause skew. Note: Do not place extra sheets. Figure 5-215 Figure 5-213 3) On the service screen, select [All Adjustment]. COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 84 Click [OK]. Figure 5-218 2) The [DCON Check] screen is displayed. Select a menu to execute on this screen. Figure 5-217 Figure 5-219 5-10 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 85 Table 5-202 Note: The registration sensor and document sensor icons light even if the front unit is open. The document sensor is indicated here by “Feed”. 5-11 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 86 If you have changed this value by mistake, execute [Document Sensor Adjustment] again. Double Feed Lamps Document Lamp Figure 5-224 5-12 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 87 Main body firmware  [DFD SUB] Ultrasonic sensor  [FPGA] Image procedure Note: Version of the main body firmware can be also confirmed on the user's driver screen. 5-13 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 88 “Set” button, it makes correct spaces automatically. Note 2: The country code should be selected according to region and channel number in used. “US”----11ch, North America 5-14 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 89 PCB that records the adjustment data.  Basic screen On the service screen, click [Manual Adjust] to display the [Scaling Control] screen. Figure 5-227 5-15 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 90 Note: In this machine, Only the [On] side is Click this button to begin the scan. valid. Also more than 2 mm in the minus direction is invalid. Table 5-203 5-16 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 91 Check the bottom side of the screen. Set [Factory Scale Parameter] [+] direction increases the length. Select the “Set” button after setting. Run scanning again Check the final image Figure 5-228A 5-17 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 92 [User Scale Parameter] to “0.67”. After the leading edge is correct. (Refer to you have set the value, click the [Set] Figure 5-232) button. 5-18 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 93 The set values are then displayed. Figure 5-232 7) Place the adjustment sheet and scan again. Check the displayed image. Note: Repeat the procedure again if the Figure 5-234 adjustments were corrected properly. 5-19 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 94 (Refer to Figure 5-237) using the scroll arrows. Note: If you cannot set the slide bar to exactly This additional change value is added to 5-20 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 95 [Factory Scale Parameter] alone. In this case, you should also use [User Scale Parameter], or replace the roller. Figure 5-238 Figure 5-237 5-21 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 96 OFF, it returns to its original state when restarted, but this is not guaranteed. Figure 5-241 6) Exit the service tool. 7) Reset the scanner power. 5-22 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 97 Number of residual jams  [P03 Jam Count] Number of fast feed jams  [Roller Count] Sheet fed count of the roller being used (Number of feeds after reset) Figure 5-244 5-23 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 98  Exiting mechanical feed mode Hold down the power button continuously until the lamp stops flashing. This is the same as turning the power off normally. 5-24 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 99 On the Log File Settings screen, the type Figure 5-245 of log file can be set to [Full] or [Mini]. The default setting is [Mini]. If you need the [Full] information, set to 5-25 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 100 Data is also deleted after one year has passed. Reference: Log files analysis The log files analysis cannot be executed in the market. Although the special application needs to display. 5-26 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 101 All black/all white/all streaked. Too dark/too light. Streaks in image. Image slanted. Wrong image size. Text cannot be seen. Moire in image. Top/bottom of image incorrect. Table 5-302 5-27 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 102 Front unit PCB Is the cable connected? Connect cable correctly. Replace the front unit PCB. Control PCB Does replacing the control Done. PCB fix the problem? Table 5-401 5-28 COPYRIGHT © 2007 CANON ELECTRONICS INC. CANON SF-220/220P FIRST EDITION JUNE 2007...
Page 103 USB interface interface compatible? equipment. Wi-Fi settings Is it set to OFF of the switch Set to OFF for the USB (Wi-Fi model) [WIRELESS] on the rear? connection. Table 5-402 5-29 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 104 Front unit PCB Does replacing the front unit Done. PCB fix the problem? Control PCB Does replacing the control PCB Done. fix the problem? Table 5-403 5-30 COPYRIGHT © 2007 CANON ELECTRONICS INC. CANON SF-220/220P FIRST EDITION JUNE 2007...
Page 105 Front unit PCB Does replacing the front unit Done. PCB fix the problem? Control PCB Does replacing the control Done. PCB fix the problem? Table 5-404 5-31 COPYRIGHT © CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 106 Step Check Item Result Action Locations Eject selection lever Is the position of the eject Set the eject selection selection lever correct? lever correct position. Table 5-406 5-32 COPYRIGHT © 2007 CANON ELECTRONICS INC. CANON SF-220/220P FIRST EDITION JUNE 2007...
Page 107 Streaks 2 Streaks 3 Slanting Skew correction Wrong size Auto size Has shadows Original Missing leading Margin at leading Stretched Compressed document (B) edge edge Table 5-501 5-33 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 108 Normally middle value is fine, but this may need to be changed, depending on the document. Setup of “Contrast” “Contrast” setup properly? Change the setup. Table 5-503 5-34 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 109 Feeding documents Are documents fed straight? Perform the checks in “IV. RESOLVING MALFUNCTIONS, 4.The Document Does Not Feed Properly”. Table 5-505 5-35 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 110 Was the problem solved by Done. setting to a special mode such [Advanced Text Enhancement] etc.? Setup of “Brightness” Was the problem solved by Done. changing setup “Brightness”? Table 5-507 5-36 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 111 This machine is equipped with a “Face-up feeding” function that is enabled by default. Cause/Faulty Step Check Item Result Action Locations [Orientation] setting Is the [Orientation] setting For [Face-up feeding], correct? disable [Upside-Down Feeding], otherwise enable it. Table 5-509 5-37 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 112 MAC Address in the [Check Device] of service mode.  Reading Unit Execute [All Adjustment] or [Registration Adjustment] and [Light Adjustment] of service mode. 5-38 COPYRIGHT © CANON ELECTRONICS INC. 2020 CANON DR-C225 SERIES CHAPTER 3 REVISION 1...
Page 113 APPENDIX COPYRIGHT CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 117 APPENDIX II. LIST OF SPECIAL EQUIPMENT Tool Tool name Rank Usage/Remarks number Table A-201 Note: COPYRIGHT CANON ELECTRONICS INC. 2011 CANON DR-C125 FIRST EDITION...
Page 120 0611SZ...

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