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HP Chromebook 360x RAM Maintenance And Service Manual
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HP Chromebook 360x RAM Maintenance And Service Manual

HP Chromebook 360x RAM Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP Chromebook 360x RAM

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 Corning and Gorilla are registered to be bound by the terms of the HP End To access the latest user guides, go to trademarks of Corning Incorporated and User License Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Grounding the work area......................................19 Recommended materials and equipment..............................19 Cleaning your computer........................................20 Enabling HP Easy Clean (select products only) ............................20 Removing dirt and debris from your computer............................20 Cleaning your computer with a disinfectant..............................21 Caring for wood veneer (select products only) ............................22 Packaging and transporting guidelines..................................
  • Page 5 Component replacement procedures ..................................25 Preparation for disassembly....................................25 Bottom cover ............................................. 25 Battery..............................................26 WLAN module.............................................27 Solid-state drive..........................................29 Speakers..............................................31 Fan ................................................32 Cable channel ........................................... 33 I/O board..............................................34 System board ............................................ 35 Heat sink ..............................................37 Fingerprint reader.......................................... 39 Touchpad ..............................................
  • Page 6 Bang & Olufsen HD Audio Dual speakers with smart amp HP Audio Boost 2.0 HP True Vision 5MP Camera - indicator LED, USB, 5 MP BSI sensor, f2.0, WDR/TNR, 76° narrow field-of- view (NFOV) 5 MP by 30 seconds per frame...
  • Page 7 Taps enabled by default Sensors Accelerometer Gyroscope Power requirements Battery 3 cell, 58 Whr, HP Long Life HP Fast Charge Technology AC adapters (USB Type-C, non power factor correction, (nPFC), straight, 1.8 m [6 ft]) 65 W 45 W Power cord C5, conventional, sticker, 1 m (3.3 ft)
  • Page 8 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...
  • Page 9 Table 2-1 Right-side components and their descriptions (continued) Component Description USB Type-C® power connector and Connects an AC adapter that has a USB Type-C SuperSpeed port connector, supplying power to the computer and, if needed, charging the computer battery. – and – Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in...
  • Page 10 Table 2-2 Left-side components and their descriptions Component Description USB Type-C power connector and Connects an AC adapter that has a USB Type-C SuperSpeed port connector, supplying power to the computer and, if needed, charging the computer battery. – and – Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in...
  • Page 11 Display Use the illustration and table to identify the components on the display. Table 2-3 Display components and their descriptions Component Description WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones Record sound. Camera Allows you to video chat, record video, and record still images.
  • Page 12 Touchpad The touchpad settings and components are described here. Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Speakers and fingerprint reader Speakers are located on the right and left of the keyboard. Fingerprint readers (select products only) can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard.
  • Page 13 Table 2-5 Speakers and fingerprint reader and their descriptions Component Description Speakers Produce sound. Fingerprint reader The fingerprint reader (select products only) allows you to unlock the computer screen or to resume computer operations. The reader does not function as a login device. ■...
  • Page 14 Table 2-6 Special keys and their descriptions Component Description Activates certain computer functions when pressed in combination with other keys, such as or shift. Search key Opens a search box. Action keys Execute frequently used system functions. Bottom Use the illustration and table to identify the bottom component. Bottom...
  • Page 15 Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-8 Service label components Component Serial number Product ID HP product name Chapter 2 Components...
  • Page 16 Table 2-9 Service label components Component HP product name Product ID Serial number Warranty period Table 2-10 Service label components Component HP product name Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions where the devices have been approved for use.
  • Page 17 Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number...
  • Page 18 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Top cover with keyboard N08411-xxx For a detailed list of country codes, see Top cover with keyboard on page Heat sink N08426-001 N08425-001 Speakers (left and right) N08427-001 Touchpad N08606-001...
  • Page 19 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel (includes bezel and touch control board) N08410-001 Camera module N08419-001 Hinges (includes left and right display hinges) N08414-001 Hinge covers N08415-001 Wireless antenna cables N08412-001 Touch control board N08417-001 Camera cable...
  • Page 20 Miscellaneous parts To identify the miscellaneous parts, use this table. Table 3-3 Miscellaneous part descriptions and part numbers Component Spare part number AC adapter (USB Type-C AC adapter (nPFC, 3 pin, 1.8 m [6 ft]) 65 W L67440-001 45 W L43407-001 USB-C®-to-RJ-45 adapter M95985-001...
  • Page 21 Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...
  • Page 22 ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.
  • Page 23 Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic tube 400 V...
  • Page 24 Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
  • Page 25 Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.
  • Page 26 Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 27 Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 28 When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 29 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 30 NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 31 Remove the six screw covers, the two Phillips M2.5 × 6.0 screws (1), and the four Phillips M2.5 × 3.0 screws (2) from the bottom cover. Starting near the hinges, use a tool to release the bottom cover (1). Remove the bottom cover (2). To replace the bottom cover, reverse the removal procedures.
  • Page 32 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 33 Table 5-3 WLAN module descriptions and part numbers Description Spare part number WLAN module (Intel Wi-Fi 6 AX211 + Bluetooth 5.2) N35471-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 34 If the WLAN antenna is not connected to the terminal on the WLAN module, you must install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse this procedure. Solid-state drive To remove the solid-state drive, use this procedure and illustration.
  • Page 35 Remove the cover (2). (M.2 2280 models) Pull the drive out of the socket. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 36 (M.2 2230 models) Remove the Phillips M2.0 × 3.5 screw (1) that secures the drive, and then pull the drive out of the socket (2). To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Speakers To remove the speakers, use this procedure and illustration.
  • Page 37 Remove the left speaker from the computer (5). To install the speakers, reverse this procedure. To remove the fan, use this procedure and illustration. Table 5-6 Fan description and part number Description Spare part number N08425-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 25).
  • Page 38 Remove the fan from the computer (4). To replace the fan, reverse the removal procedures. Cable channel To remove the cable channel, use this procedure and illustration. Before removing the cable channel, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 25).
  • Page 39 Remove the cable channel from the computer (3). To replace the cable channel, reverse the removal procedures. I/O board To remove the I/O board, use these procedures and illustrations. Table 5-7 I/O board description and part number Description Spare part number I/O board N08416-001 I/O board cable, FFC...
  • Page 40 To install the I/O board, reverse this procedure. System board To remove the system board, use these procedures and illustrations. Table 5-8 System board descriptions and part numbers Description Spare part number System board (includes processor) Intel i5-1235U processor and 16 GB of system memory N08407-001 Intel i5-1235U processor and 8 GB of system memory N08409-001...
  • Page 41 ● Camera cable (ZIF) (2) ● Display cable (ZIF) (3) ● I/O board cable (reverse ZIF) (4) from the I/O board ● I/O board cable (reverse ZIF) (5) from the I/O board ● Left speaker cable (6) ● Touchpad cable (ZIF) (7) ●...
  • Page 42 Remove the two Phillips M2.0 × 4.0 screws (1) and the Phillips M2.0 × 2.0 screw (2) from the system board. Lift the inside of system board up to approximately 30° (1), and then pull the system board into the computer and away from the connectors to remove it (2).
  • Page 43 Remove the bottom cover (see Bottom cover on page 25). Disconnect the battery cable from the system board (see Battery on page 26). Remove the heat sink: Remove the cover from the heat sink (1). In the order indicated on the heat sink, remove the four Phillips M2.0 × 3.0 screws (2) that secure the heat sink to the system board.
  • Page 44 Fingerprint reader To remove the fingerprint reader (select products only), use this procedure and illustration. Table 5-10 Fingerprint reader description and part number Description Spare part number Fingerprint reader (select products only) N08418-001 Before removing the fingerprint reader board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 25).
  • Page 45 Table 5-11 Touchpad description and part number (continued) Description Spare part number Touchpad cable N08424-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 25). Remove the bottom cover (see Bottom cover on page 25).
  • Page 46 Remove the bottom cover (see Bottom cover on page 25). Disconnect the battery cable from the system board (see Battery on page 26). Remove the display assembly: Remove the Phillips M2.5 × 5.0 screw (1) that secures the cable bracket, and then remove the bracket (2).
  • Page 47 Separate the display from the computer (2). Use a tool (1) to separate the top of the display panel from the display back cover, and then rotate the top of the panel up from the back cover (2). Use the tool to separate the panel at the bottom near each hinge (3). The display panel kit is available as spare part number N08410-001.
  • Page 48 Remove the tape the covers the cable connector on the back of the display panel (1), and the disconnect the display cable from the panel (2). To remove the hinges from the display rear cover: Remove the six Phillips M2.5 × 2.5 broadhead screws (1) that secure the hinges. Remove the hinges from the display back cover (2).
  • Page 49 To remove the camera module: Use a tool to release the camera module at the notches near both ends of the module (1) from the display back cover. (The module is attached with double-sided adhesive.) Note that the camera cable routes under the camera so that you must remove the camera before you can disconnect the cable.
  • Page 50 To remove the touch board, disconnect the display cable from the end of the board (1) and the two cables from the ZIF connectors on the board (2), and then rotate the board off the bottom of the panel (3). The touch board is available as spare part number N08417-001.
  • Page 51 The display back cover is available as spare part number N08413-001. To reassemble and replace the display assembly, reverse this procedure. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. The first table provides the main spare part number for the top cover with keyboards.
  • Page 52 Backing up, resetting, and recovering This chapter provides information about the standard procedures of backing up your personal data, resetting your computer to original factory conditions, and recovering your operating system. Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google Drive™. For detailed information about creating a backup, go to http://www.support.google.com.
  • Page 53 IMPORTANT: Recovery permanently erases everything on your computer hard drive, including your downloaded files. If possible, back up your files before you recover your computer. NOTE: For more information about performing a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need the following prerequisites: ●...
  • Page 54 Turn on a computer that has internet access. NOTE: You must have administrative rights to the computer. Select the Launcher icon, and then select All Apps. In the Apps window, select Recovery, and then select Get started. Follow the on-screen instructions to create the recovery media. NOTE: All data and partitions on your recovery media will be deleted.
  • Page 55 Select the USB flash drive or SD memory card that you inserted, select Continue, and then select Erase now. After the recovery media is erased, select Done to close the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. The media is ready to be formatted using a formatting tool provided by your operating system.
  • Page 56 Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful information. Table 7-1 Computer specifications Metric U.S.
  • Page 57 Table 7-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 1920 × 1200 Surface treatment Antiglare Brightness 250 nits Viewing angle UWVA Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives. Table 7-3 Solid-state drive specifications 128 GB*...
  • Page 58 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 59 Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
  • Page 60 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...
  • Page 61 16-18 caring for wood veneer 22 numbers 15 guidelines disinfecting 21 action keys packaging 16, 22 HP Easy Clean 20 identifying 8 transporting 16, 22 removing dirt and debris 20 audio-in (microphone) jack, workstation 16 components identifying 4...
  • Page 62 processor serial number, computer 10 product description 1 service labels, locating 10 labels product description serviceability, product Bluetooth 10 audio 1 description 2 regulatory 10 display panel 1 solid-state drive serial number 10 graphics 1 illustrated 13 service 10 hard drive 1 product description 1 wireless certification 10 keyboard 2...
  • Page 63 touch board removal and replacement 45 spare part numbers 45 touch control board illustrated 14 spare part numbers 14 touchpad illustrated 13 removal and replacement 39 spare part numbers 13, 39 touchpad zone, identifying 7 transporting guidelines 16, 22 traveling with the computer 10 USB SuperSpeed port, identifying 4 USB Type-C power connector and...