Crestron DSS-100 Product Manual

Desk scheduling status indicator

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Product Manual

DSS-100

Desk Scheduling Status Indicator

Crestron Electronics, Inc.

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Summary of Contents for Crestron DSS-100

Page 1 View this document in HTML crestron.com/docs/9478 Product Manual DSS-100 Desk Scheduling Status Indicator Crestron Electronics, Inc.
Page 2 States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others.
Page 3 Mount the Wire Saddles Mount the Device Insert a Placard Configuration Initial Setup Prepare the XiO Cloud Environment Generate Custom Scheduling Placards Commission via the Crestron Device Assistant App Update Firmware Local Configuration Network Port List Perform a Factory Restore Troubleshooting Resources...
Page 4 The DSS-100 installs on the underside of a desk or similar mounting surface, providing a clear indication of the desk availability via its integrated tricolor LEDs. Custom scheduling placards are generated and installed into the DSS-100, which include a unique QR code linking directly to the desk...
Page 5 New partners are made available via the XiO Cloud service. Setup is as simple as selecting the desired scheduling partner from XiO Cloud and then creating reservable desks for each DSS-100 within the partner calendar system.
Page 6 The LED behavior is controlled by the scheduling partner. Single-Wire USB Power Power is supplied to the DSS-100 by a single USB cable. A 6 ft (1.83 m) USB-A to USB-C® cable is included with the device that connects to a USB power source. Wire saddles and tie wraps are also included to neatly route the cable from the power source to the device.
Page 7 2. Additional subscriptions and/or licenses may be required. Refer to each partner’s website for details about the capabilities and requirements of its scheduling services. The DSS-100 supports only one partner at a time, which is selected using the XiO Cloud® service. Only the partners approved by Crestron are compatible with the DSS-100. The DSS-100 cannot be interfaced with a control system and cannot be custom programmed for any other functionality.
Page 8 NOTE: Support for additional partners will be made available via updates within the XiO Cloud service. All DSS-100 devices claimed to the XiO Cloud account will use the selected scheduling partner. Multiple scheduling partners are not supported within the same XiO Cloud account. Only scheduling partners approved by Crestron may be used with the DSS-100.
Page 9 Specifications Refer to the following product specifications for the DSS-100. Product Specifications Scheduling Support Third-Party Partners Includes support for various third-party scheduling partners via the XiO Cloud® service. Controls and Indicators Pin Hole (1) Recessed pin hole; Initiates factory restore, demo mode, diagnostic mode, and firmware upgrade via press-and-hold sequences LED Ring...
Page 10 2. Additional subscriptions and/or licenses may be required. Refer to each partner’s website for details about the capabilities and requirements of its scheduling services. The DSS-100 supports only one partner at a time, which is selected using the XiO Cloud® service. Only the partners approved by Crestron are compatible with the DSS-100. The DSS-100 cannot be interfaced with a control system and cannot be custom programmed for any other functionality.
Page 11 Dimension Drawings Product Manual — Doc. 9478A DSS-100 • 8...
Page 12 4. The customer has coordinated with their scheduling partner account manager to order and receive custom scheduling placards for each desk that will be associated with a DSS-100. Refer to Generate Custom Scheduling Placards on page 5.
Page 13 Isopropyl alcohol (70% minimum) is required for surface cleaning prior to installation. CAUTION: Observe the following points to ensure the DSS-100 properly bonds to the mounting surface. Failure to properly bond the DSS-100 to the mounting surface could cause the DSS-100 to detach after installation.
Page 14 Select a Mounting Location The DSS-100 can be mounted to the flat underside of a desk, table, or similar surface using the provided 3M™ Dual Lock™ fasteners. The front of the DSS-100 containing the placard extends out from under the desk.
Page 15 6. Route the USB-C™ connector end of the provided USB cable from the power source to the DSS-100 mounting location through the wire saddles. Each wire saddle provides a clip that can be opened to insert the cable. 7. (Optional) To reduce slack for shorter cable runs, use the provided tie wraps to bunch the excess cabling.
Page 16 NOTE: All air bubbles must be smoothed out and eliminated to ensure a complete bond to the surface. 8. Press the DSS-100, top-side up, to the mounting surface so that the two Dual Lock fasteners engage. An audible snap is heard when the Dual Lock fasteners engage successfully.
Page 17 9. Connect the USB-C connector to the rear of the DSS-100. The device LEDs breathe white if the DSS-100 is receiving power. Insert a Placard DSS-100 uses replaceable placards to indicate the desk name and to provide a QR code that can be scanned to reserve the desk.
Page 18 To insert a custom scheduling placard: 1. Remove the placard tray from the DSS-100 by grasping the lip on the either side of the tray and pulling it out from the device. 2. Remove the generic placard from the tray by sliding it upward.
Page 19 Configuration This section provides the following information: • Initial Setup • Local Configuration • Network Port List • Perform a Factory Restore Product Manual — Doc. 9478A DSS-100 • 16...
Page 20 The XiO Cloud® service allows supported devices across an enterprise to be managed and configured from one central, secure location in the cloud. The DSS-100 scheduling partner is also managed within the XiO Cloud service account. The DSS-100 is configured to connect to the service by default.
Page 21 Custom scheduling placards must be created for each reservable desk that is associated with a DSS-100. Each custom scheduling placard contains the name of the desk and a QR code that opens the schedule and reservation functions for that desk on a mobile device. Custom scheduling placards are generated through the third-party scheduling partner.
Page 22 Apple® iPhone® devices or from the Google Play™ app on supported Android™ OS devices. Scan the QR code on the bottom of the DSS-100 with your mobile device to open a web page with links to the app download pages for each OS. Then, follow the prompts to download and install the app to the mobile device.
Page 23 NOTE: Ensure that Bluetooth communications are turned on for the mobile device and that the DSS-100 is powered on prior to pairing (indicated by breathing white LEDs). Also ensure that the mobile device is operated close to the DSS-100 for BLE pairing.
Page 24 2. Select Customer Sign in or Dealer Sign in depending on your role. The Sign in screen is displayed. 3. Enter the full user name (for example, "jsmith@crestron.io") of an XiO Cloud user with Global Admin permissions for your account. For more information, refer to Prepare the XiO Cloud...
Page 25 4. Select Next. The Enter password screen is displayed. 5. Enter the password of the XiO Cloud user with Global Admin permissions entered in step 3. 6. Select Sign in. Product Manual — Doc. 9478A DSS-100 • 22...
Page 26 7. When prompted, agree to allow the app to use Bluetooth communications and location services (Android only). Upon successful sign in, a Terms and Conditions for Crestron Mobile Apps screen is displayed. 23 • DSS-100 Product Manual — Doc. 9478A...
Page 27 8. Agree to the Mobile Apps Terms of Use and Privacy Statement by filling their check boxes, then select Agree. The Add Device screen is displayed. 9. Select Scan QR Code. Product Manual — Doc. 9478A DSS-100 • 24...
Page 28 The mobile device will scan for DSS-100 devices advertising BLE communications. Once the mobile device locates the correct DSS-100, the device LEDs turn solid blue to indicate a successful connection, and the Crestron Device Assistant app will proceed to the next step automatically. If no BLE connection is made, an error message is displayed.
Page 29 Connect the Device to Wi-Fi and Claim into XiO Cloud Once the DSS-100 is connected to the app successfully, the Connect Wi-Fi screen is displayed for establishing a connection to the Wi-Fi network and for claiming the device into the XiO Cloud service.
Page 30 The app will attempt to transfer the selected SSID credentials to the DSS-100 over BLE, and the device LEDs turn white to indicate the pending transfer. 27 • DSS-100 Product Manual — Doc. 9478A...
Page 31 If the transfer is successful, the device LEDs turn cyan (blue green), and the Crestron Device Assistant app will display a success message. Select OK to continue to the next screen. Bluetooth communications are turned off permanently on the DSS-100 (unless it is factory restored), and the device will now use Wi-Fi communications to connect to the network.
Page 32 Associate the Custom Scheduling Placard Once the DSS-100 is connected to the Wi-Fi network, the Associate Placard screen is displayed for associating the custom scheduling placard with the DSS-100. For more information on generating custom scheduling placards, refer to Generate Custom Scheduling Placards on page NOTE: If the device commissioning process should be stopped for any reason, select Abandon...
Page 33 3. If the QR code scans successfully, an Insert Placard screen is shown with a description of how to install the placard into the DSS-100. For more information, refer to Insert a Placard on page Product Manual — Doc. 9478A DSS-100 • 30...
Page 34 5. Select Done to close the app. Update Firmware The DSS-100 firmware should always be updated to the latest version. Firmware can be loaded to the DSS-100 via the XiO Cloud service. Additionally, a firmware upgrade an be triggered locally as described...
Page 35 2 times. the LEDs will perform a color and flash pattern that corresponds with the issue. Refer to Troubleshooting on page 35 for a list of all issues and their corresponding LED patterns. Product Manual — Doc. 9478A DSS-100 • 32...
Page 36 Network Port List The DSS-100 requires the following external and internal ports to be open while the device is running. These ports are opened by default. NOTE: Additional ports and domains are required to use the XiO Cloud service. For more information, refer to the XiO Cloud Service Security Reference...
Page 37 Perform a Factory Restore If the DSS-100 must be restored to its factory default settings, press and hold the pinhole on the rear of the device for 5 seconds until its LEDs turn red. The factory restore process is initiated immediately.
Page 38 Troubleshooting If the DSS-100 is experiencing an issue, enter diagnostic mode as described in Local Configuration on page 32. The device LEDs will perform a color and flash pattern that corresponds with the issue as described in the table below.
Page 39 FirstContact server. for assistance. HYDGN_IOTHUB_ Blue LEDs, 6 The device is not able to receive Restart the device HEARTBEAT_MISS_ flashes a ping response from (temporary workaround). ERROR XiO Cloud. Contact Crestron support for assistance. Product Manual — Doc. 9478A DSS-100 • 36...
Page 40 Resources The following resources are provided for the DSS-100. NOTE: You may need to provide your Crestron.com web account credentials when prompted to access some of the following resources. Crestron Support and Training Crestron True Blue Support Crestron Resource Library Crestron Online Help (OLH) Crestron Technical Institute (CTI) Portal...
Page 41 Crestron Electronics, Inc. Product Manual — Doc. 9478A 15 Volvo Drive, Rockleigh, NJ 07647 10/04/24 Tel: 888.CRESTRON Specifications subject to Fax: 201.767.7656 change without notice. www.crestron.com...

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