BenQ AQ COLOR SW242Q User Manual

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PhotoVue Photographer Monitor | SW Series

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Summary of Contents for BenQ AQ COLOR SW242Q

Page 1 LCD Monitor User Manual PhotoVue Photographer Monitor | SW Series C o l o r s Y o u C a n T r u s t...
Page 2 (Applicable for flicker-free models only.) BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society.
Page 3 BenQ to ensure compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find the dismantled information on your product, contact the local customer service for assistance.
Page 4 Q&A index Start with the topics that you are interested in. Setup How to set up the monitor and turn it on? Safety precautions How to assemble your monitor hardware Adjusting the monitor height How to avoid unwanted lights on the screen? Installing shading hood (optional step) How to adjust the monitor viewing angle? Viewing angle adjustment...
Page 5 How to view a vertical image on the monitor? Rotating the monitor How to view an image of two different color settings? Working with two sets of color settings on the same image (GamutDuo) Can I switch control between different monitors easily? Working with more than one monitor (IR Channel Setting) How to adjust the color settings? 5-way controller and basic menu operations...
Page 6 • An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm must be used. • Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged or frayed.
Page 7 • This monitor is designed mainly for personal use. If you want to use the monitor in a public place or a harsh environment, contact your nearest BenQ service center for assistance. • To avoid possible electric shock, do not dissemble or repair the monitor.
Page 8 Safety notice for remote control (applicable if a remote control is provided) • Do not put the remote control in the direct heat, humidity, and avoid fire. • Do not drop the remote control. • Do not expose the remote control to water or moisture. Failure to do so could result in malfunction.
Page 9 • For replacement of power cord, connection cables, remote control or power adapter, please contact BenQ customer service. • Contact your place of purchase or visit the local website from Support.BenQ.com for more support.
Page 10 • It is the sole responsibility of the user if problems (such as data loss and system failure) occurred due to non-factory provided software, parts, and/or non-original accessories. • Please use the original accessories (e.g. power cable) only with the device to avoid possible dangers such as electric shock and fire.
Page 11 Cleaning the LCD screen (SW242/SW272 only) Please follow these safety instructions for best performance, and long life for your monitor. As your monitor panel comes with a special anti-glare coating, use and clean the monitor carefully. • Stains on the monitor screen could be obvious. Be cautious when you use or clean the monitor and avoid getting oil or dust on the screen.
Page 12 6. Use a clean part of the cloth to wipe dry the screen completely.If it is still not clean, continue with another clean part of the cloth to avoid spreading the grease around. Repeat this step until the screen is clean. 7.
Page 13 Table of Contents Copyright ........................2 Product support ......................3 Firmware upgrade ........................3 Advanced software ........................3 Q&A index ........................4 Safety precautions .......................6 Power safety ..........................6 Installation ..........................7 Operation ............................ 7 Safety notice for remote control (applicable if a remote control is provided) ....... 8 Battery safety notice (applicable if a remote control is provided) ..........
Page 14 Minimizing the color difference between the screen and the hardcopy (Paper Color Sync) .. Working with SDI devices......................50 Working with two sets of color settings on the same image (GamutDuo) ......50 Customizing your monitor menus to work efficiently ............51 Working with more than one monitor (IR Channel Setting) ..........
Page 15 Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor Monitor Stand (SW272) (SW242) Monitor Base Screen Cleaning Cloth Quick Start Guide (attached to the monitor screen.)
Page 16 Safety Instructions Regulatory Statements Power Cord (Supplied item may differ by model or region.) Video Cable: DP Video Cable: DP to mini DP (Optional accessory) Video Cable: HDMI USB Cable: USB-C™ USB Cable...
Page 17 I/O Cover Hotkey Puck G3 (with two AAA Zinc-Carbon batteries) (SW272 only) Shading hood (SW272U only) Shading hood for landscape orientation (SW272Q only) • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region.
Page 18 Getting to know your monitor Front view 1. SD card slot 2. USB ports (downstream; connecting to USB devices) 3. Headphone jack 4. Control buttons 5. Power button and power LED indicator 6. (SW272) IR sensor (for Hotkey Puck G3)
Page 19 Back view SW272 7. AC power input jack 8. Kensington lock slot 9. Cable management hole 10. HDMI sockets 11. DisplayPort socket 12. USB-C™ port (for video, data transfer and power delivery up to 90W) 13. USB port (upstream; connecting to the PC) 14.
Page 20 Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page - 29. SW272 SD card peripherals Speakers / Headphone PC / Notebook...
Page 21 SW242Q SD card peripherals Speakers / Headphone PC / Notebook Due to USB-C™ technology limitation, the USB transmission speed is determined only by the selected refresh rate. See for USB-C Configuration on page 67 more information.
Page 22 Power delivery of USB-C™ port on your monitor With the power delivery function, your monitor helps supply power to the connected USB-C™ devices. USB-C™ Power Delivery 5V / 3A 9V / 3A 12V / 3A 15V / 3A 20V / 4.5A •...
Page 23 Installing the batteries to Hotkey Puck G3 Applicable for models with Hotkey Puck G3. 1. Turn the battery cover counterclockwise to remove the battery cover. 2. Insert the provided two AAA Zinc-Carbon batteries onto the battery holder properly. 3. Put the battery cover back. Make sure the arrows inside the cover and on the Hotkey Puck G3 are aligned.
Page 24 How to assemble your monitor hardware • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. The location and available input and output jacks may vary depending on the purchased model.
Page 25 Raise the thumbscrew lid on the bottom of the monitor stand and tighten the thumbscrew as illustrated. Push the lid back. Gently turn the screen over to install the monitor stand arm and base. Orient and align the stand arm with the monitor ( push them together until they click and lock into place Gently attempt to pull them back apart to check that they have properly engaged.
Page 26 Do not hold the monitor from the upper part of the stand arm, as your finger may touch the release button and release the monitor by accident. The cable management hole (varies by model) is designed to route the cables and cannot support the weight of the monitor.
Page 27 2. Connect the other end of the video cable to an appropriate port of a digital output source (e.g., a computer). (DP input only) After the monitor and the computer are powered on, if the image is not displayed, disconnect the DP cable.
Page 28 4. Connect the USB devices. 1. Connect the USB cable between the PC and the monitor (via the upstream USB port). This upstream USB port transmits data between the PC and the USB devices connected to the monitor. Note that this step is not required if the video source is from the USB-C™ input. 2.
Page 29 6. Place the Hotkey Puck G3 in front of the monitor. Applicable for models with Hotkey Puck G3. If you tend to control your monitor by the Hotkey Puck G3, simply place it within the effective range as illustrated in Hotkey Puck G3 and its effective range on page 46.
Page 30 You should position the monitor and angle the screen to minimize unwanted reflections from other light sources. You can place devices on the monitor base as its surface is antiskid. The devices on the monitor base is for illustration only and are not provided with the product. Remove these devices before monitor pivot or height adjustment.
Page 31 11. (SW272 only) Read the monitor update notice and follow the instructions. (Available by region.) Your monitor settings are mandatory settings to keep low power consumption to meet the international standards. For best performance, download BenQ Display QuicKit from Support.BenQ.com and update your monitor to the latest firmware.
Page 32 How to detach the stand and the base 1. Prepare the monitor and area. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface.
Page 33 And then detach the base from the stand.
Page 34 SH242. • (SW272 only) If you want to work with more than one hooded monitor, check out shading hood bridge (HB27) from BenQ website: www.BenQ.com > HB27. More about HB27 • Please be careful to prevent damage to the shading hood and the monitor. Different pieces of shading hood are well-designed and can fit into your monitor properly.
Page 35 2. Install the right hoods. Align the arrow on plate (Rt) with the one on plate (R2) and attach them together. Slide plate (Rt) to the end as illustrated. 3. Attach to the right side of the monitor. Align the hooks on the hood (plate R2) with the holes on the right side of the monitor, and insert the hooks.
Page 36 6. Install the top plate. top plate Hook the top plate on plate (R2) and plate (L2) as illustrated, and insert the top plate to the notch on the top of the other plates. 7. If you want to calibrate the display’s color by a calibrator, slide to open the cover on the top plate so the calibrator can be installed.
Page 37 2. Install the right hoods. Align the arrow on plate (R1) with the one on plate (R2) and attach them together. Slide plate (R2) to the end as illustrated. Align the arrow on plate (Rt) with the one on plate (R1) and attach them together.
Page 38 6. Install the top plate. top plate Hook the top plate on plate (R2) and plate (L2) as illustrated, and the top plate to the notch on the top of the other plates. 7. If you want to calibrate the display’s color by a calibrator, slide to open the cover on the top plate so the calibrator can be installed.
Page 39 Adjusting the monitor height To adjust the monitor height, hold both the left and the right sides of the monitor to lower the monitor or lift it up to the desired height. • Avoid placing hands on the upper or lower part of the height-adjustable stand or at the bottom of the monitor, as ascending or descending monitor might cause personal injuries.
Page 40 3. Fully extend the monitor and tilt it. Gently lift the display up and extend it to the maximum extended position. Then tilt the monitor. The monitor should be vertically extended to allow to rotate from landscape to portrait mode. 4.
Page 41 Viewing angle adjustment You may position the screen to the desired angle with monitor tilt, swivel, and height adjustment functions. Check the product specifications on the website for details.
Page 42 Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions.
Page 43 How to adjust your monitor The control panel Name Description Exit key Exits OSD menu. 5-way controller Accesses the functions or menu items as instructed by the on-screen icons. See 5-way controller and basic menu operations on page 44 for more information. Function key •...
Page 44 5-way controller and basic menu operations The 5-way controller is located below the lower part of the front bezel. While sitting in front of the monitor, move the controller to the directions instructed by the on-screen icons for menu navigation and operations. Up (rear) Left Right...
Page 45 All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. Available menu options may vary depending on the input sources, functions and settings. Color Mode：Adobe RGB Display USB-C...
Page 46 Apart from the control keys, Hotkey Puck G3 also provides a quick way to control and access the OSD menu. Hotkey Puck G3 is designed for BenQ LCD Monitor exclusively and is available for compatible models only. Use it with the bundled monitors only.
Page 47 Name Description (If no menu is displayed) • Turn right or left to adjust Brightness by default. To change the default settings, press and hold for 3 seconds to bring up the setup menu to change the default setting. Alternatively, go to Custom Key > Dial on the monitor. •...
Page 48 Color Mode on page 58 for details. • If your monitor supports certain BenQ software, check the software webpage from www.BenQ.com to see if they work on your Mac product. If you have any inquiries about the compatibilities with Mac products, visit Support.BenQ.com...
Page 49 Adjustment > Save Color Settings. • Use a compatible calibrator (purchased separately) to work with the calibration software named Palette Master Ultimate and optimize the display color. Visit the local website from Support.BenQ.com for software and user manual download. See Advanced software on page •...
Page 50 1. Make sure the specified printer, paper, and the images are ready. Check the specifica- tions of the software from BenQ website for the supported printers, papers, and color gamuts.
Page 51 Customizing your monitor menus to work efficiently Your monitor features different technologies to provide accurate color reproduction and various menu options to suit your possible needs. You can choose to skip some of the menu options to work efficiently with this monitor without any impact on the monitor performance.
Page 52 IR Channel Setting > IR Channel Setting > IR Channel Setting > Channel 1 Channel 2 Channel 3 To manage color settings of more than one monitor efficiently, try Palette Master Ultimate. Visit www.BenQ.com > Palette Master Ultimate for more information.
Page 53 Viewing the current display settings Operations on Hotkey Puck G3 are applicable for models with Hotkey Puck G3. As the monitor provides various feature and functions, you may have customized the monitor to suit your needs. To find out the current display settings quickly, you can press the Information key on the monitor or on Hotkey Puck G3 to bring up the short Information menu.
Page 54 Both information menus show the current color data and monitor information and are for view only. You cannot select or change any item from Information menu. Available information varies. Short Information menu Complete Information menu Item (from Information key on the (from OSD) monitor/Hotkey Puck G3) Input...
Page 55 Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press the 5-way controller to access the main menu. See 5-way controller and basic menu operations on page 44 for details.
Page 56 Display menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Page 57 Item Function Range Aspect This feature is provided to allow aspect ratios other than Ratio 16:9 or 16:10 (depending on the purchased model) to be displayed without geometric distortion. Full Scales the input image to fill the screen. Ideal for 16:9 or 16:10 (depending on the purchased model) aspect images.
Page 58 Color Adjustment menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Page 59 Item Function Range DCI-P3 For better color matching representation with Standard DCI-P3. Display P3 For better color matching representation with Standard Display-P3. M-book Minimizes the visual differences between the monitor and the connected MacBook series product. For better color matching representation with High Dynamic Range (HDR) technology.
Page 60 Item Function Range Color 5000K Applies a color tint (cool or warm) to the Temperature image. Color temperature is measured in K (Kelvin) degrees. The display becomes 6500K reddish if the color temperature is low, and becomes bluish if the color temperature is 9300K high.
Page 61 Item Function Range Saturation Adjusts the purity degree of colors. • R • G • B Some color gradations may not be displayed well if this the setting • C has been adjusted. • M • Y Black Level Adjusts the luminance of the dark areas in an image. 0~10 Save Color Saves a new set of customized color settings.
Page 62 • V: all options are available for adjustment. N/A: all options are not available for adjustment. • *: 3 levels are provided for adjustment.
Page 63 GamutDuo menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Page 64 Item Function Range Gamma Adjusts the tone luminance of the window on the right. • 1.6 • 1.8 • 2.0 • 2.2 • 2.4 • 2.6 • sRGB Color Temp. Applies a color tint (cool or warm) to the image of the •...
Page 65 System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Page 66 Item Function Range OSD Settings Language Sets the OSD menu language. • English • Français The language options displayed on your • Deutsch OSD may differ from those shown on the • Italiano right, depending on the product supplied in your region.
Page 67 Item Function Range RGB PC Determines the range of color scales. Select an option • Auto Detect Range that matches the RGB range setting on the connected • RGB (0~255) HDMI / DP device. • RGB (16~235) Selects an appropriate DP standard for data •...
Page 68 Item Function Range Input Signal Selects ports you want to skip in the input auto select (SW272) Skip loop See Scanning for inputs automatically on page 51 • OFF for more information. • USB-C • DP • HDMI-1 • HDMI-2 (SW242) •...
Page 69 Item Function Range DDC/CI Allows the monitor settings to be set through the • ON software on the PC. • OFF DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for remote diagnostics.
Page 70 Custom Key menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Page 71 Item Function Range Shortcut 1, 2, Sets the function to be accessed by Shortcut key 1 / 2 / • Color Mode 3 on Hotkey Puck G3. See Hotkey Puck G3 and its basic • Input operations on page 46 for the location of the keys.
Page 72 Information menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Page 73 Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. • Download Resolution file from the website (see Product support on page 3). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. •...
Page 74 You are running the monitor at its native resolution, but the image is still distorted. Images from different input sources may appear distorted or stretched on the monitor running at its native resolution. To have the optimal display performance of each type of input sources, you can use the Display Mode function to set a proper aspect ratio for the input sources.
Page 75 • Check if the input source has been selected to USB-C on Display > Input. Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from Support.BenQ.com for more support and local customer service.

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