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Lenovo ThinkCentre neo Ultra Hardware Maintenance Manual
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Lenovo ThinkCentre neo Ultra Hardware Maintenance Manual

Lenovo ThinkCentre neo Ultra Hardware Maintenance Manual

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ThinkCentre neo Ultra
Hardware Maintenance Manual

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Summary of Contents for Lenovo ThinkCentre neo Ultra

  • Page 1 ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 2 First Edition (June 2024) © Copyright Lenovo 2024. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...
  • Page 3 ....83 Clear CMOS ....Chapter 5. Diagnostics ..39 © Copyright Lenovo 2024...
  • Page 4 ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 5 Important: This manual is intended only for trained service technicians who are familiar with ThinkCentre computers. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a ThinkCentre computer, be sure to read and understand Chapter 1 “Important safety information” on page 1. © Copyright Lenovo 2024...
  • Page 6 ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 7 Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait approximately 10 minutes for the components to cool. © Copyright Lenovo 2024...
  • Page 8 • Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is conductive; such touching can cause personal injury and machine damage. • Do not service the following parts with the power on when they are removed from their normal operating places in a machine: ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 9 – Power supply units – Pumps – Blowers and fans – Motor generators and similar units. (This practice ensures correct grounding of the units.) • If an electrical accident occurs: – Use caution; do not become a victim yourself. – Switch off power. –...
  • Page 10 The caution and danger safety notices in this section are provided in the following languages: • English • Arabic • Brazilian/Portuguese • Chinese (simplified) • Chinese (traditional) • French • German • Hebrew • Italian • Korean ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 11 • Spanish DANGER Electrical current from power, telephone and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. •...
  • Page 12 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 13 Chapter 1 Important safety information...
  • Page 14 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 15 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. •...
  • Page 16 O dispositivo também pode ter mais de um cabo de alimentação. Para remover toda a corrente elétrica do dispositivo, assegure que todos os cabos de alimentação estejam desconectados da fonte de alimentação. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 17 Chapter 1 Important safety information...
  • Page 18 ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 19 Chapter 1 Important safety information...
  • Page 20 (sauf instruction contraire mentionnée dans les procédures d'installation et de configuration). • Lorsque vous installez, que vous déplacez, ou que vous manipulez le présent produit ou des périphériques qui lui sont raccordés, reportez-vous aux instructions ci-dessous pour connecter et déconnecter les différents cordons. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 21 Connexion Déconnexion 1. Mettez les unités HORS TENSION. 1. Mettez les unités HORS TENSION. 2. Commencez par brancher tous les cordons sur les 2. Débranchez les cordons d'alimentation des prises. unités. 3. Débranchez les câbles d'interface des connecteurs. 3. Branchez les câbles d'interface sur des 4.
  • Page 22 • Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit ordnungsgemäß geerdetem Schutzkontakt anschließen. • Die Signalkabel nach Möglichkeit einhändig anschließen oder lösen, um einen Stromschlag durch Berühren von Oberflächen mit unterschiedlichem elektrischem Potenzial zu vermeiden. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 23 • Geräte niemals einschalten, wenn Hinweise auf Feuer, Wasser oder Gebäudeschäden vorliegen. • Die Verbindung zu den angeschlossenen Netzkabeln, Telekommunikationssystemen, Netzwerken und Modems ist vor dem Öffnen des Gehäuses zu unterbrechen, sofern in den Installations- und Konfigurationsprozeduren keine anders lautenden Anweisungen enthalten sind. •...
  • Page 24 Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen. Die Einheit kann auch mit mehreren Netzkabeln ausgestattet sein. Um die Stromversorgung für die Einheit vollständig zu unterbrechen, müssen alle zum Gerät führenden Netzkabel vom Netz getrennt werden. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 25 Chapter 1 Important safety information...
  • Page 26 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 27 Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. • Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra.
  • Page 28 Il pulsante di controllo dell'alimentazione presente sull'unità e l'interruttore dell'alimentatore non disattivano l'alimentazione corrente fornita all'unità. E' possibile che l'unità disponga di più cavi di alimentazione. Per disattivare l'alimentazione dall'unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla fonte di alimentazione. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 29 Chapter 1 Important safety information...
  • Page 30 • No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica. • Conecte todos los cables de alimentación a tomas de corriente debidamente cableadas y conectadas a tierra. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 31 • Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas. • Siempre que sea posible, utilice una sola mano para conectar o desconectar los cables de señal. • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. •...
  • Page 32 Además, el dispositivo podría tener más de un cable de alimentación. Para suprimir toda la corriente eléctrica del dispositivo, asegúrese de que todos los cables de alimentación estén desconectados de la toma de corriente. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 33 • Do not drop a system board or apply any excessive force to it. • Avoid rough handling of any kind. • Avoid bending a system board and hard pushing to prevent cracking at each Ball Grid Array (BGA) chipset. © Copyright Lenovo 2024...
  • Page 34 Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
  • Page 35 Chapter 3. Product overview Front Description Description Item Item USB-A connector (USB 10Gbps) Headset connector USB-A connector (USB 10Gbps, Always On ® USB-C connector (USB 20Gbps) USB) Power button * for selected models © Copyright Lenovo 2024...
  • Page 36 DisplayPort out connectors Optional connector* USB-A connector (USB 10Gbps) Ethernet connector USB-A connector (USB 5Gbps) with smart HDMI out connector power-on feature USB-A connector (USB 5Gbps) DisplayPort out connectors Security-lock slot * for selected models ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 37 • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? © Copyright Lenovo 2024...
  • Page 38 The start-up drive is not in the boot sequence in Check the configuration and ensure that the start-up drive configuration. is in the boot sequence. No operating system installed on the boot drive. Install an operating system on the boot drive. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 39 Error FRU/Action The boot sector on the startup drive is corrupted. The drive must be formatted. Do the following: 1. Attempt to back up the data on the failing hard disk drive. 2. Using the operating system programs, format the hard disk drive.
  • Page 40 Press F10 to exit. 1762 Storage device configuration change This error message is displayed has occurred when a hard disk drive change or an optical drive change has been made. Press F10 to exit. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 41 POST error message Description/Action Error code 8998 Not enough shadow RAM resources This error message is displayed for OPTION ROM, not all devices when the shadow RAM resources initialized. Suggest to remove some for option ROM are insufficient. add-on cards, or change to UEFI If the legacy option ROM is mode in BIOS setup.
  • Page 42 First device - network b. Second device - hard disk 2. Hard disk drive RPL computer does not RPL from server 1. Check the startup sequence. 2. Check the network adapter LED status. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 43 Message/Symptom FRU/Action Serial or parallel connector device failure (system board 1. External Device Self-Test OK? connector) 2. External Device 3. Cable 4. System Board Serial or parallel connector device failure (adapter 1. External Device Self-Test OK? connector) 2. External Device 3.
  • Page 44 10. Turn on the computer and the monitor. When the logo screen is displayed, press F1 or Fn+F1. 11. To prevent data loss, ensure that BIOS settings are restored to an earlier point. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 45 4. Run the diagnostic program. 5. Recover your operating system. See “Self-help resources” on page 40. 6. If the problem persists, contact Lenovo. UEFI diagnostic program A UEFI diagnostic program is preinstalled on the computer. It enables you to test memory modules and internal storage devices, view system information, and check and recover bad sectors on internal storage devices.
  • Page 46 Note: The options on the main screen might vary, depending on the hardware configuration and the UEFI diagnostic program version preinstalled on the computer. Lenovo diagnostic tools For information about Lenovo diagnostic tools, go to: https://pcsupport.lenovo.com/lenovodiagnosticsolutions Self-help resources Use the following self-help resources to learn more about the computer and troubleshoot problems.
  • Page 47 • Setup Guide want. • This User Guide • Regulatory Notice Lenovo Support Web site with the latest support information of the following: • Drivers and software • Diagnostic solutions https://pcsupport.lenovo.com • Product and service warranty •...
  • Page 48 ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 49 Common tool Screwdriver: Phillips Head 01 1, Shank length greater than 6 ThinkStation/DT Common tool inches Screwdriver: Phillips Head 02 2, Shank length greater than 6 ThinkStation/SC/DT Common tool inches Screwdriver: Torx Head T5 IdeaPad Common tool © Copyright Lenovo 2024...
  • Page 50 Common tool SSD/WWAN/IC Thermal pad Thermal pads are typically Consumable used under the SSD/WWAN/IC in different thicknesses, the most common being 0.5 mm. Silicone grease for CPU or heatsink Consumable repairing Polyamide tape Consumable ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 51 Tool name Specification Product scope Tool type Mylar tape Consumable Eraser Consumable Electrical tape Consumable Double sided tape Consumable Conductive tape Consumable Cleaning pads/wipes Consumable Heat gun Special Tool (Depot only) Brown brush 25 mm to 35 mm wide Special tool Contact Cleaner Spray WD-40 Contact Cleaner for ThinkPad X1 Carbon...
  • Page 52 Number Description Self-service CRU Optional-service CRU Computer cover Inner top cover Middle bracket ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 53 Graphics card Power supply assembly Memory module M.2 solid-state drive M.2 solid-state drive clip Lenovo adapter(s) Screw kit System fan rubber For detailed FRU and CRU information, such as the FRU part numbers and supported computer models, go Chapter 6...
  • Page 54 ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 55 System board illustration Chapter 6 Hardware removal and installation...
  • Page 56 2. Disconnect all power cords from electrical outlets and disconnect all cables from the computer. 3. Unlock any locking device that secures the computer cover. 4. Turn around the computer to place the computer feet facing up. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 57 Replacement steps Chapter 6 Hardware removal and installation...
  • Page 58 Before you open the bottom cover, turn off the computer and wait several minutes until the computer is cool. For access, remove these parts in order, if any: • “Computer feet” on page 50. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 59 Removal steps Note: If a locking device is available, use it to lock the computer after installing the bottom cover. Screw (quantity) Torque M3 x L5 (4) 3.0 ± 0.5 lb/in Memory module Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Ensure that you follow the installation order for memory modules shown in the following illustration.
  • Page 60 For access, remove the following parts in order: • “Computer feet” on page 50. • “Bottom cover” on page 52. Replacement procedure ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 61 M.2 solid-state drive Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. The M.2 solid-state drive might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. Attention: •...
  • Page 62 For access, remove the following parts in order: • “Computer feet” on page 50. • “Bottom cover” on page 52. Removal steps ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 63 Screw (quantity) Torque M3 x L4 mm (5) 3.0 ± 0.5 lb/in Middle bracket and inner top cover Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, remove the following parts in order: •...
  • Page 64 Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, remove the following parts in order: • “Computer feet” on page 50. • “Bottom cover” on page 52. • “Computer cover” on page 55. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 65 Removal steps Screw (quantity) Torque M3 x L4 mm (2) 3.0 ± 0.5 lb/in Front I/O bracket Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, remove the following parts in order: •...
  • Page 66 For access, remove the following parts in order: • “Computer feet” on page 50. • “Bottom cover” on page 52. • “Computer cover” on page 55. • “Rear I/O cover” on page 58. • “Front I/O bracket” on page 59. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 67 Removal steps Screw (quantity) Torque M3 x L4 mm (2) 3.0 ± 0.5 lb/in Graphics card and converter board Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, remove the following parts in order: Chapter 6 Hardware removal and installation...
  • Page 68 • “Bottom cover” on page 52. • “Computer cover” on page 55. • “Rear I/O cover” on page 58. • “Front I/O bracket” on page 59. • “Graphics card bracket” on page 60. Removal steps ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 69 Screw (quantity) Torque M2.5 x L3 mm (3) 3.0 ± 0.5 lb/in M3 x L4 mm (1) 3.0 ± 0.5 lb/in M3 x L5 mm (1) 3.0 ± 0.5 lb/in NPU card Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, remove the following parts in order: •...
  • Page 70 • “Rear I/O cover” on page 58. • “Front I/O bracket” on page 59. • “Graphics card bracket” on page 60. • “Graphics card and converter board” on page 61. • “Rear I/O bracket” on page 63. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 71 Removal steps Chapter 6 Hardware removal and installation...
  • Page 72 • “Rear I/O cover” on page 58. • “Front I/O bracket” on page 59. • “Graphics card bracket” on page 60. • “Graphics card and converter board” on page 61. • “Rear I/O bracket” on page 63. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 73 Removal steps Screw (quantity) Torque M3 x L4 mm (2) 3.0 ± 0.5 lb/in I/O board Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove these parts in order, if any: •...
  • Page 74 Torque M3 x L4 mm (1) 3.0 ± 0.5 lb/in • Type 2 Disconnect the I/O board cable(s) from the I/O board. Screw (quantity) Torque M3 x L4 mm (2) 3.0 ± 0.5 lb/in ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 75 • Type 3 Screw (quantity) Torque M3 x L4 mm (1) 3.0 ± 0.5 lb/in Internal speaker Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove these parts in order, if any: •...
  • Page 76 • “Rear I/O bracket” on page 63. • “Power supply assembly and bracket” on page 64. • “Internal speaker” on page 69. 2. Disconnect the system fan cable from the system board. Removal steps • Type 1 ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 77 • Type 2 Chapter 6 Hardware removal and installation...
  • Page 78 PCH heat sink Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 79 The heat sink might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove the following parts in order: • “Computer feet” on page 50. •...
  • Page 80 Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, remove the following parts in order: • “Computer feet” on page 50. • “Bottom cover” on page 52. • “Computer cover” on page 55. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 81 • “Rear I/O cover” on page 58. • “Front I/O bracket” on page 59. • “Graphics card bracket” on page 60. • “Graphics card and converter board” on page 61. • “Rear I/O bracket” on page 63. • “Power supply assembly and bracket” on page 64. •...
  • Page 82 • You might have to gently twist the heat sink to free it from the microprocessor. • Do not touch the thermal grease while handling the heat sink. • Type 1 Screw (quantity) Torque Heat sink screws (4) 3.0 ± 0.5 lb/in • Type 2 ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 83 Screw (quantity) Torque Heat sink screws (4) 3.0 ± 0.5 lb/in M3 x L5 mm (1) 3.0 ± 0.1 lb/in M2 x L3.5 mm (2) 1.5 ± 0.1 lb/in Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. CAUTION: Avoid contact with hot components inside the computer.
  • Page 84 Either too much or too less application of grease can cause a thermal problem due to imperfect contact with a component. Figure 1. Illustrations of the thermal grease area ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 85 • Touch only the edges of the CPU. Do not touch the gold contacts on the bottom. System board Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. CAUTION: Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin.
  • Page 86 Clean all thermal grease that have been used and then apply new thermal grease if needed. Microprocessor socket cover installation procedure The failing system board must be returned with a microprocessor socket cover to protect the pins during shipping and handling. ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 87 1. After you have removed the microprocessor from the failing system board, close the microprocessor retainer. Then, put the lever to the locked position to secure the retainer in place. 2. Note the orientation of the socket cover, and install one side of the socket cover into the microprocessor socket.
  • Page 88 ThinkCentre neo Ultra Hardware Maintenance Manual...
  • Page 89 Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 90 Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any ® Linux agreement(s) which may accompany software included with this product.

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