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American Changer BC1500 Flex-2 Installation, Operation And Service Manual

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American Changer
BC1500 & BC1600 Flex-2
Installation, Operation
and Service Manual
Changing the Industry℠
Installers & Service Technicians
Read and understand the instructions
detailed in this manual.
Owners & Operators
Keep this manual in a safe place to
provide to any service technicians
working on this machine.
American Changer
1400 N.W. 65th Place, Ft. Lauderdale, FL 33309
Tel (954) 917-3009 • Fax (954) 917-3079
www.americanchanger.com www.hoffmanmint.com
©2018 American Changer
Manual Series 090418

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Summary of Contents for American Changer BC1500 Flex-2

  • Page 1 Keep this manual in a safe place to provide to any service technicians working on this machine. American Changer 1400 N.W. 65th Place, Ft. Lauderdale, FL 33309 Tel (954) 917-3009 • Fax (954) 917-3079 www.americanchanger.com www.hoffmanmint.com ©2018 American Changer Manual Series 090418...
  • Page 3 All rights reserved. No part of this work covered by copyrights herein may be reproduced or copied in any form or by means – graphic, electronic or mechanical, including photocopying, recording, taping or information storage and retrieval systems – without the written permission of American Changer...
  • Page 4 *Note: Specifications stated herein may vary without notice. Capacities are approximations and may vary. 1.2 – Warranty Information PLEASE REFERENCE SECTION 4.4 ON PAGES 31 AND 32 FOR AMERICAN CHANGER’S DETAILED LIMITED WARRANTY AND EXCLUSIVE REMEDIES. SOME HIGHLIGHTS FROM SAID SECTION ARE: Coin Hopper(s), Coin Acceptors and Logic Board These items are warranted for one year from date of purchase.
  • Page 5 Section 1.3 – Machine Safety Your safety and the safety of others are very important to American Changer. We have provided important safety messages in this manual and on your machine. Always read and obey all safety messages. This is a safety alert symbol.
  • Page 6 SAVE THESE INSTRUCTIONS American Changer does not guarantee machines (products) or services to be 100% secure against criminal attempts. All machines (products) and services are to be used in accordance with business best practices and the owner’s or operator’s best judgement.
  • Page 7 “ON.” The rocker switch has an “I” and “O” printed on it. When the “I” is pressed down, the changer is “ON.” If the machine does not function properly please contact American Changer’s Technical Support Department at service@americanchanger.com...
  • Page 8 2.2 – Mounting Instructions This machine must be installed in accordance with local codes. If you are unsure in any way what your local codes are or unsure of anything in the following steps, please hire a licensed professional to mount your machine.
  • Page 9 Installation is completed. Proceed to the “Programming the Changer” section The proper performance of your American Changer machine is directly related to the quality of the power it is supplied. AC power fluctuations, including blackouts, brownouts, over voltages, sags, surges, and spikes may cause the machine to miss pay.
  • Page 10 2.3 – ADA Regulations The American Disabilities Act requires unobstructed access to equipment. Bill insertion and coin removal are to be no lower than 15 inches and no higher than 48 inches from the floor. This requirement must be met whether a changer is installed on a base, on a table, or in the wall. NOTE: This drawing is not to scale.
  • Page 11 Section 3 – Operational Overview 3.1 – Component Description Coin Hopper The hopper uses the ccTalk communication protocol. It can dispense coins or tokens ranging in size from 21mm to 30mm in diameter and 1.25mm to 3.30mm in thickness. An option is available to dispense smaller coins.
  • Page 12 Flex-2 Main Logic Board I/O Board Display Hopper 1 Hopper 2 Bill Validator #1 Bill Validator #2 Select Switch for On/Off 24VDC Power SD Card accessing the Switch Input programming menu...
  • Page 13 3.2 – Out-of-Service Conditions & Error Codes (Non-Recycler Model) System Below are conditions that will cause the machine to go Failures into an “Out-of-Service” mode. Coin Hopper Coin Hopper Error Conditions If the hopper fails and a second hopper is not present, the machine will go out of service.
  • Page 14 Sensor Sensor failure. Check for dirty sensors. Repair or replace the validator. CheckSum Indicates error with the firmware file stored on validator main board. Repair or replace the bill validator. Jammed A bill or debris is jammed in the validator bill path. Check bill path for a jammed bill or debris.
  • Page 15 3.3 – Out-of-Service Conditions & Error Codes with 2 Recyclers The Flex-2 bill changer with 2 recyclers and hoppers. Dispense The unit dispenses bills from the recyclers and coins from the hoppers. If both hoppers are out of service the machine will shut down.
  • Page 16 High The hopper motor exceeded its maximum threshold for Current current. Inspect for a jammed coin preventing the coin belt from moving, or a stalled or shorted motor. Repair or replace the hopper. The amount of coins in the coin hopper is below its operational threshold.
  • Page 17 3.4 – Programming Menu Flex-2 Board (Non-Recycler Model) To enter the programming menu, begin by pressing the “Select Switch” on the Flex-2 main logic board. Pressing the select switch will bring the display to show “Enter Access Code.” Use the Flex Programmer Board to enter the access code. The default code from the factory is “1234” To exit the programming menu or the “Enter Access Code”...
  • Page 18 Menu 05 – Enable Bill This system only uses MDB validators. Depending on what type of MDB validator is used, the display will only toggle between the denominations accepted by the bill validator. Menu 06 – Payout Table Only bills enabled in Menu 05 will be available in this menu. Enter the # of items dispensed for each bill denomination.
  • Page 19 Menu 15 – Date Setup Enter the date in this format: 20YY-MM-DD. Menu 16 – Time Setup Enter the time in this format: HH:MM. 24 hour format. Menu 17 – Machine Number Assign a machine number that will appear in audit report print out. Menu 18 –...
  • Page 20 Menu 31 – Webserver The Webserver IP configuration is displayed. Menu 32 – Minimum Credit Enter a minimum value for credit card transactions. Menu 33 – Anti Stringing Setup a maximum cash amount, maximum time and shut-off time for anti- stringing purposes. Menu 34 –...
  • Page 21 3.5 – Programming Menu Flex-2 with 2 Recycler Board To enter the programming menu, begin by pressing the “Select Switch” on the Flex-2 main logic board. Pressing the select switch will bring the display to show “Enter Access Code.” Use the Flex Programmer Board to enter the access code. The default code from the factory is “1234” To exit the programming menu or the “Enter Access Code”...
  • Page 22 Menu 04 – Payout Table Display will cycle through the different bill denominations that the recycler accepts. If the bill table is empty the system will be disabled and will cycle through: “Temporarily Out of” “Service” “====================” “Table Payout Empty!” If a bill is enabled, but no payout table has been set, the bill will be rejected and the display will temporarily display this message: “No Payout Table for”...
  • Page 23 Menu 09 – Dump Hoppers Dumps the coins from all hoppers. A receipt is printed by the external printer. Menu 10– Audit Information Prints a summary of all the sales. Reset Prints 2 copies of all the audit values and resets all the “Resettable Counters” to 0.
  • Page 24 3.6 – Remote Loading Software to the Flex-2 Board 1. What you need 1.1 Windows XP, or later pc with MicroSD port or USB to MicroSD card reader 1.2 MicroSD card (comes installed in the Flex-2 main logic board) 2. Transferring the file into the MicroSD card 2.1 Turn power off to the controller board.
  • Page 25 3.7 – Webserver The webserver is an optional add-on that allows the owner of the machine to “log in” to the machine. From there one can view the status of the machine and make changes to the payouts. Home Tab Home Tab –...
  • Page 26 Audit Information Tab Audit Information Tab – Resettable and Non-Resettable Counters are displayed in this tab. The counters can be reset from this tab as well.
  • Page 27 Configuration Tab Configuration Tab – This tab allows the operator to send a new payout configuration, time, and date to the machine.
  • Page 28 Network Settings Tab Network Settings Tab – This tab displays the IP Address, Network Mask, Gateway, DNS Server, and Port settings...
  • Page 29 Email Tab The Email To from the picture above is to an AT&T SMS account. Below is a list of additional US and Canada SMS accounts: AT&T: 10digitphonenumber@txt.att.net MetroPCS: 10digitphonenumber@mymetropcs.com Sprint: 10digitphonenumber@messaging.sprintpcs.com T-Mobile: 10digitphonenumber@tmomail.net Verizon: 10digitphonenumber@vtext.com Max is 64 characters per email. Below is an example: Machine;000 Val;Fail/Ok C1;Fail/Ok C2;Fail/Ok C3;Fail/Ok C4;Fail/Ok Pt;Fail/Ok Where: Val: Validator Status...
  • Page 30 Section 4 – Maintenance DISCCONECT ALL ELECTRICAL POWER TO THE MACHINE BEFORE SERVICING. 4.1 – Coin Hopper Maintenance Removal of the Electronics and Opto Sensor Board All the electronics and sensors are placed on one board located behind the exit door at the side of the hopper.
  • Page 31 4.2 – Bill Validator Maintenance Crane Payment Innovations (CPI) AE 2600 Series You can clean the bill acceptor while it is still mounted in the machine 1. Remove power from the machine. 2. Unlatch the magazine by pushing the yelow latch (located on the top of the unit) toward the front of the unit.
  • Page 32 MEI VN2700R – Bill Acceptor and Bill Recycler Important Note: When changers are equipped with this bill recycler – VN2712R-U5M ONLY $5 BILLS can be recycled. The model VN2712R-U5M is used to accept $1, $2, $5, $10 & $20 United States bill with a secure narrow ½”Hx 2 ¾”W compact bezel and 500 bill box.
  • Page 33 Cleaning It is time to clean the Bill Acceptor when bills are being returned to patrons at an unacceptable rate. Turn Changer power off. Remove Bill Box. Follow instructions in the Bill Recycle module. See Figure 2. Using a clean cloth dampened with warm soapy water wipe the Bill Track and White Feed Rollers removing dirt and ink.
  • Page 35 Load Bills Into Recycler Press Mode button for 2 seconds, then press select button and display flashes between “Ld” load and “18” number of bills currently (in this example, 18 bills are inside the recycler) inside the recycler. Insert bills into the bill acceptor to a maximum of 30. To return to normal operation, press Mode button.
  • Page 36 4.3 – Parts List Number American Changer Part # Description AC8001-FRA-KIT Flex-2 remote access kit AC9003-Recycler Recycler 25181510 Coin extension AC1047-SUZO Evolution Hopper with 12 Pin Female Connector 35068302 Plate-lock AC8001.2-H Display Harness AC8001-FLXPBD Flex program board 35027708 Lock bar Assembly...
  • Page 37 LIMITED WARRANTY AND EXCLUSIVE REMEDIES – The goods delivered hereunder are subject to the terms of American Changer Corporation’s (Seller or Seller’s) Limited Warranty provided with the deliverable, or if there is no such warranty, the terms set forth herein. In the event of any inconsistency between the written warranty provided with deliverable, and the description of the warranty set forth herein, the written warranty shall govern.
  • Page 38 CREDIT CARD AND/OR DEBIT CARD NUMBERS, PERSONAL IDENTIFICATION NUMBERS, PERSONAL PASSWORDS OR PASSCODES, OR OTHER SIMILAR PERSONAL INFORMATION OF THE USER OF THE GOODS. IN NO EVENT SHALL AMERICAN CHANGER BE LIABLE TO BUYER UNDER THIS WARRANTY FOR AN AMOUNT WHICH EXCEEDS THE PURCHASE PRICE OF THE GOODS.
  • Page 39 Email Address: ____________________________________ Note: The purpose of this form is to enter your information in our customer database. This information will not be shared with anyone outside of American Changer Corp. It will be used to inform you of equipment upgrades.

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