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Growatt infinity 1500 Troubleshooting Manual
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Growatt infinity 1500 Troubleshooting Manual

Growatt infinity 1500 Troubleshooting Manual

Portable power station
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The trouble shooting of the infinity 1500 portable power station
Dear customer
Here is the after-sale technical support
Pay attention please: if You have purchased the portable power station of Growatt branded directly
from Growatt official website(As attachment), Also you need to contact the Growatt Customer Service for
repair, please provide below information to the email address: support.pps@growatt.com (Generally
speaking, Growatt will reply the email in 24hours), we will apply the return label for you. Otherwise you can
contact the 3rd party distributor or retailer to get service, thanks.
1. The order number of the portable power station.
2. Take the picture or video of the problem when the customer test the product.
3. The S/N and P/N (The SN and the PN code are located at the bottom of the machine. As show in the
picture).
The LED display as show the below picture（more details check with the manual）:
Deng-20230616-V3

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Summary of Contents for Growatt infinity 1500

  • Page 1 (Generally speaking, Growatt will reply the email in 24hours), we will apply the return label for you. Otherwise you can contact the 3rd party distributor or retailer to get service, thanks.
  • Page 2 It is the system Alert (AS show the picture) Solution: Waiting for initialization (about 3 minutes), after that restart the infinity 1500 (ensure that the power of the battery is enough). If the problem persists after several attempts, please contact Growatt Customer Service for repair.
  • Page 3 It is USB Output Overload (AS show the picture) Solution: Please check the output power of your USB devices. Remove your USB device(s), Make sure the parameter of the USB load is within the range. If the problem persists, please contact the Growatt Customer Service for repair.
  • Page 4 (ensure that the DC power button is on), If the problem persists, please contact the Growatt Customer Service for repair.
  • Page 5 No.18 Unable to recharge the infinity 1500. Solution: (1). please restart the machine and check that if all the cable is ok? Make sure the AC input voltage is within the range (based on the manual). As below sample (220-240Vac) picture...
  • Page 6 (3). check that if PV (solar) recharge is ok? If the problem persists when you have done above 3 steps, please contact Growatt for repair. No.19 There is no power output of the infinity 1500. Solution: (1). Restart the infinity 1500, and make sure the infinity 1500 has enough power.
  • Page 7 Solution: (1). Make sure the infinity 1500 has enough power. (2). Connect the AC charging cable (charging the unit more than one hour), and make sure overload protection is ok. If the problem persists, please contact Growatt for repair. No.21...
  • Page 8 SOC of the battery more than 80%, it will have no significant effect when you change the AC charging speed). (2). The system will automatically rest when it start up half an hour without any load by default, but if the AC button is on, it will automatically rest when it start up 2 hours without any load by default. (3).The user can change some parameter in the settings.
  • Page 9 No.22 why does the infinity 1500 make the noise when in use? R: The product adopts air cooling system with built-in fan to help dissipate heat. So mild noise is normal when the product is in use. No.23 It failed and displayed 509 when you register MyGro APP Solution: you'd better shut off the GPS (Location system) when you register MyGro APP with the Android, otherwise the registration may fail and display 509.
  • Page 11 Refer to official website US market: https://growattportable.com UK market: https://uk.growattpower.com EU market: https://eu.growattpower.com DE market: https://de.growattpower.com Xianzhong.Deng 16/06/2023...