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EVIDEN BullSequana EXD Customer Service Manual

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BullSequana EXD
Customer Service
Guide
86 A1 56FT 01
September 2024
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Summary of Contents for EVIDEN BullSequana EXD

  • Page 1 BullSequana EXD Customer Service Guide 86 A1 56FT 01 September 2024...
  • Page 2 30 bis rue du Nid de Pie 49000 Angers FRANCE The information in this document is subject to change without notice. Eviden will not be liable for errors contained herein, or for incidental or consequential damages in connection with the use of this material...

  • Page 3: Table Of Contents

    Table of Contents Preface Intended Readers Chapter 1. Servicing a Power Supply Unit (PSU) 1.1. Removing a Power Supply Unit (PSU) 1.2. Installing a Power Supply Unit (PSU) Chapter 2. Servicing a M.2 NVMe disk 2.1. Removing a M.2 NVMe disk 2.2.
  • Page 4 Customer Service Guide...

  • Page 5: Preface

    Preface This guide explains how to replace the Customer Replaceable Units (CRUs) of the server. The Bull support web site for the most up­ t o­ d ate product information, documentation, firmware updates, software fixes and service offers: https://support.bull.com Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual.
  • Page 6 Customer Service Guide...

  • Page 7: Chapter 1. Servicing A Power Supply Unit (Psu)

    Chapter 1. Servicing a Power Supply Unit (PSU) Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. See the Multilingual Safety Notices Guide for translated versions of the safety notices. CAUTION C004 Static electricity can damage the server and other electronic devices.

  • Page 8: Removing A Power Supply Unit (Psu)

    1.1. Removing a Power Supply Unit (PSU) Important If redundancy rules are followed, a PSU is hot-pluggable. It can be replaced when the OS is running without causing any interruption in production. Required tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2.

  • Page 9: Installing A Power Supply Unit (Psu)

    1.2. Installing a Power Supply Unit (PSU) Important If redundancy rules are followed, a PSU is hot-pluggable. It can be replaced when the OS is running without causing any interruption in production. Required tools None Procedure 1. Take hold of the new component 2.
  • Page 10 Customer Service Guide...

  • Page 11: Chapter 2. Servicing A M.2 Nvme Disk

    Chapter 2. Servicing a M.2 NVMe disk Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. See the Multilingual Safety Notices Guide for translated versions of the safety notices. CAUTION C004 Static electricity can damage the server and other electronic devices. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.

  • Page 12: Removing A M.2 Nvme Disk

    2.1. Removing a M.2 NVMe disk Required tools Cross-headed screwdriver PH0 cross-headed screwdriver Procedure 1. Unpack the new component on a clean ESD-protected work surface 2. Power off the server 3. Disconnect all the cables from the server 1. Check all the cables are correctly labeled. 2.
  • Page 13 2. Push the button (A) to release the latch. The upper part (B) rises up. 3. Slide the cover back slightly and lift it up. Chapter 2.   Servicing a M.2 NVMe disk...
  • Page 14 5. Remove the air duct 1. Remove the screws to unlock the air duct. 2. Remove the air duct. Front view 6. Remove the disk assembly 1. Push the latch to unlock the disk assembly. Rear view Customer Service Guide...
  • Page 15 2. Lift the disk assembly up to about 20 degrees above the horizontal. 3. Remove the disk assembly. Chapter 2.   Servicing a M.2 NVMe disk...
  • Page 16 7. Remove the M.2 NVMe disk 1. Remove the screws and lift the heatsink cover up. 2. Remove the M.2 NVMe disk assembly. 3. Remove the thermal pads (A, B) and then remove the M.2 NVMe disk (C). Customer Service Guide...

  • Page 17: Installing A M.2 Nvme Disk

    2.2. Installing a M.2 NVMe disk Required tools Cross-headed screwdriver PH0 cross-headed screwdriver Procedure 1. Take hold of the new component 2. Install the M.2 NVMe disk 1. Install new thermal pads (A, B) on each side of the M.2 NVMe disk (C). 2.
  • Page 18 3. Install the heatsink cover and screw the whole set in place. 3. Install the disk assembly 1. Insert the disk at an angle of around 20° to the horizontal. Customer Service Guide...
  • Page 19 2. Lower the disk down. 4. Install the air duct 1. Install the air duct. Front view 2. Tighten the screws to lock the air duct into place. Chapter 2.   Servicing a M.2 NVMe disk...
  • Page 20 5. Install the top cover 1. Position the cover on the server and slide it forward until it is in place. 2. Lower the upper part of the cover latch. Top view 3. Tighten the captive screw to lock the cover latch. 6.

  • Page 21: Chapter 3. Servicing A Fan

    Chapter 3. Servicing a fan Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. See the Multilingual Safety Notices Guide for translated versions of the safety notices. CAUTION C004 Static electricity can damage the server and other electronic devices. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.

  • Page 22: Removing A Fan

    3.1. Removing a fan Required tools Cross-headed screwdriver Procedure 1. Unpack the new component on a clean ESD-protected work surface 2. Power off the server 3. Disconnect all the cables from the server 1. Check all the cables are correctly labeled. 2.
  • Page 23 2. Push the button (A) to release the latch. The upper part (B) rises up. 3. Slide the cover back slightly and lift it up. Chapter 3.   Servicing a fan...
  • Page 24 5. Remove the fan Double fan Note Both fans are removed at the same time. 1. Disconnect the cables of both fans. 2. Hold the handles and pull inward to release the fan latches. Top view 3. Pull the fans up. Top view Customer Service Guide...
  • Page 25 Single fan 1. Disconnect the cable of the fan. 2. Hold the handles and pull inward to release the fan latches. Top view 3. Pull the fan up. Top view Chapter 3.   Servicing a fan...

  • Page 26: Installing A Fan

    3.2. Installing a fan Required tools Cross-headed screwdriver Procedure 1. Take hold of the new component 2. Install the fan Double fan Note Both fans are installed at the same time. 1. Lower the double fan locking the latches into position. Top view 2.
  • Page 27 Single fan 1. Lower the fan locking the latches into position. 2. Connect the cable of the fan. 3. Install the top cover 1. Position the cover on the server and slide it forward until it is in place. 2. Lower the upper part of the cover latch. Top view Chapter 3.
  • Page 28 3. Tighten the captive screw to lock the cover latch. 4. Connect all the cables to the server 5. Power on the server Customer Service Guide...

  • Page 29: Chapter 4. Servicing The Bezel Filter

    Chapter 4. Servicing the bezel filter Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. See the Multilingual Safety Notices Guide for translated versions of the safety notices. CAUTION C004 Static electricity can damage the server and other electronic devices. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.

  • Page 30: General Recommendations

    4.1. General recommendations Replacement Clean or replace air filters every 90 days. Cleaning ■ Vacuum clean to remove accumulated dust and dirt. ■ Use compressed air blower and point nozzle in opposite direction of operating air flow. ■ Wash away collected dirt using a standard hose nozzle and plain cold water. ■...

  • Page 31: Removing The Bezel Filter

    4.2. Removing the bezel filter Required tools T10 Torx screwdriver Procedure 1. Unpack the new component on a clean ESD-protected work surface 2. Remove the bezel Remove the bezel by disengaging the magnets that hold it in place. Front view 3.

  • Page 32: Installing The Bezel Filter

    4.3. Installing the bezel filter Required tools T10 Torx screwdriver Procedure 1. Install the filter 1. Place the filter in place between the bezel and filter bracket. 2. Tighten the screws. 2. Install the bezel Attach the bezel using the magnets. Front view Customer Service Guide...

  • Page 33: Chapter 5. Servicing The Intrusion Detection Switch

    Chapter 5. Servicing the intrusion detection switch Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. See the Multilingual Safety Notices Guide for translated versions of the safety notices. CAUTION C004 Static electricity can damage the server and other electronic devices. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.

  • Page 34: Removing The Intrusion Detection Switch

    5.1. Removing the intrusion detection switch Required tools Cross-headed screwdriver Procedure 1. Unpack the new component on a clean ESD-protected work surface 2. Power off the server 3. Disconnect all the cables from the server 1. Check all the cables are correctly labeled. 2.
  • Page 35 2. Push the button (A) to release the latch. The upper part (B) rises up. 3. Slide the cover back slightly and lift it up. Chapter 5.   Servicing the intrusion detection switch...
  • Page 36 5. Remove the intrusion detection switch 1. Disconnect the sensor cable from the motherboard. 2. Unclip the sensor from its bracket. Front view Customer Service Guide...

  • Page 37: Installing The Intrusion Detection Switch

    5.2. Installing the intrusion detection switch Required tools Cross-headed screwdriver Procedure 1. Take hold of the new component 1. Clip the sensor onto its bracket. Front view 2. Connect the sensor cable to the motherboard. Chapter 5.   Servicing the intrusion detection switch...
  • Page 38 2. Install the top cover 1. Position the cover on the server and slide it forward until it is in place. 2. Lower the upper part of the cover latch. Top view 3. Tighten the captive screw to lock the cover latch. 3.

  • Page 39: Chapter 6. Firmware Maintenance Tasks

    Chapter 6. Firmware maintenance tasks 6.1. Rebooting the Baseboard Management Controller (BMC) SHC Reference Guide for more information. Prerequisites ■ A laptop is connected to the server via the LAN ■ An IP address is available for the server ■ Chrome or Firefox web browsers are recommended ■...

  • Page 40: Resetting Bmc Settings To Default Values

    6.2. Resetting BMC settings to default values Important It is strongly recommended to shut down the system before resetting the setting values. Resetting the BMC to default values results in: ■ All BMC settings will be deleted including: BMC account data, changed passwords, policies, LDAP configurations, network static addresses and time and date.

  • Page 41: Resetting With The Server Hardware Console (Shc)

    6.2.2. Resetting with the Server Hardware Console (SHC) SHC Reference Guide for more information. Prerequisites ■ A laptop is connected to the server via the LAN ■ An IP address is available for the server ■ Chrome or Firefox web browsers are recommended ■...

  • Page 42: Resetting The Bios Settings To Default Values

    6.3. Resetting the BIOS settings to default values Important It is strongly recommended to shut down the system before resetting the setting values. SHC Reference Guide for more information. All manual settings will be deleted after resetting the BIOS settings to default values.

  • Page 43: Recovering The Bmc Firmware

    6.4. Recovering the BMC firmware This sections details the operations to recover the BMC main image. Prerequisites ■ A laptop is connected to the server via the LAN ■ An IP address is available for the server ■ Chrome or Firefox web browsers are recommended ■...
  • Page 44 3. Update the main BMC firmware 1. From the Overview page, check the Current boot is Recovery. 2. From the Configuration tab, click Firmware. The Firmware page opens. A new Alternate_BMC line appears in the firmware version section. Customer Service Guide...
  • Page 45 3. Click Add file to select the BMC firmware file. 4. Click Start update. 5. Wait for the update to be completed. Note The update may take 15 minutes or longer to complete. Chapter 6.   Firmware maintenance tasks...
  • Page 46 4. Boot on the main BMC 1. Unplug and plug the power cable to perform an AC Off / AC On cycle of the server and to boot on the main BMC. 2. Wait for the BMC to be reachable. 3.
  • Page 48 eviden.com...

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