Advertisement
If you don't have cable Internet service, please order that from your cable service provider. Now connect your MG7700 as shown on the next panel.
Please see the connection photo on the next panel. You connect your MG7700 to a "live" coax cable. Sometimes a cable will already be available. Sometimes there's a coax wall jack available, and you connect to the jack with a coax cable. Your MG7700 can also share a coax cable attached to a TV by using a coax splitter. Please note that a badly chosen splitter reduces a cable modem's speed; so if you need to use a splitter, use a 2-way splitter whose top frequency is 1,000 MHz or higher.
ON/OFF button
POWER
Connect the supplied power cube between the power jack and an electrical outlet.
ETHERNET (LAN 1-4)
You can connect a computer, HDTV, game station, or other Ethernet-capable device to any of these 4 LAN ports.
RESET
WPS button
COAX
Connect a "live" coax cable to the modem's COAX connector as discussed above.
(Tighten the nut so it's finger tight. You may want to use the supplied wrench. Make the connection snug but not overtight.)
By now you should have:
You should have a recent cable bill handy because it has your account number and you'll probably need that.
If you're asked for information about the MG7700, you can find this on the label on the bottom of the modem/router.
For some service providers, you activate by calling them. Many service providers including Comcast and Cox prefer that you activate by opening the Web browser of a computer that's plugged into one of the MG7700's Ethernet ports. Once you've opened the browser, try to go to www.motorola.com
This should bring you to the service provider's activation page.
If you don't have a computer, you can use the Web browser of a WiFi device such as a smartphone or tablet for activation. In that case you'll need the unique Wireless Network Name and Password printed on the bottom of your MG7700. You'll use these in setting up your wireless device to connect to the MG7700. Once you've connected, you can open the browser of that wireless device.
For Comcast XFINITY Users Only:
If the activation page does not appear, please go to www.xfinity.com/internetsetup for more information and to activate your modem.
Here is a list of phone numbers for some major cable service providers.
( Note that this list is subject to change.)
Comcast 1 (855) 652-3446
Cox 1 (800) 234-3993
Bright House 1 (855) 222-0102
Cable One 1 (877) 692-2253
Charter Spectrum 1 (855) 757-7328
RCN 1 (866) 832-4726
Suddenlink 1 (877) 794-2724
Time Warner 1 (800) 892-4357
Once your MG7700 is activated either online or by phone, your service provider will provision your MG7700 service. Typically this takes less than 5 minutes, but in some cases this may take 30 minutes or longer to complete.
Once you have activated, try to browse the Web using a device connected via Ethernet or WiFi to the MG7700. (See the section Wireless Router, below for information on connecting via WiFi). If browsing works, Congratulations! Your MG7700 is working.
If your MG7700 is NOT working, see Troubleshooting Tips below.
You may not need to use the MG7700's Configuration Manager. Here are some reasons for using it:
If you need to access the MG7700 Configuration Manager, open your Web browser. Type http://192.168.0.1 in the address bar and press the Enter key.
In the login dialog box, type the following User Name and Password in lower case, then click OK.
User Name: admin
Password: motorola
The Basic Status and Settings page will appear. If this page doesn't appear, please see the Troubleshooting Tips below.
As noted before, the MG7700 has a unique Wireless Network Name/SSlD and Wireless Security Key/Password printed on the MG7700's bottom label. Set up your wireless devices to work with this SSID and security key, or the SSID and security key you specified, if you changed them.
Note that wireless performance depends on a number of factors. Please keep these things in mind:
During Power up, the lights will blink for about a minute.
If a blue light blinks continuously, this indicates partial service (at least one designated channel has not completed bonding). You should still get high Internet speeds, but your service provider may want to know so they can adjust their network.
What if I can't make an Internet connection right after installation?
What if my MG7700 has been working, then stops working?
What if I'm getting Internet service but my speed is disappointing?
What if I'm told that my MG7700 isn't approved by my cable service provider?
That's probably not true. Leading cable service providers have a list of certified cable modems for each of their Internet speeds. You can check the list for your service provider. You can also find information about certifications at www.motorolanetwork.com/services
What if I am connected wirelessly but my connection seems slow or keeps dropping?
Please re-read the Wireless Router section above.
What if I don't know my MG7700's Wireless Network Name/SSID or Security Key/Password?
The default values are printed on the bottom label of the MG7700. Use these unless you changed them. If you changed them, try to remember where you put the new values. If you have a device that connects wirelessly to the MG7700, it may show the Wireless Network Name/ SSID and Password. You can also find this information in the MG7700 Configuration Manager. Information about using this is in the Configuration Manager section above.
If all else fails, reset the device to factory defaults by holding the Reset button for 10 seconds. (A paperclip helps.) You can then use the default values.
What if I think that wireless devices are interfering with my MG7700 wireless router?
Do you have any other questions? We have lots more information at www.motorolanetwork.com/mentor
Please visit our support Website or call our support specialists. Our Website has our Motorola Mentor information, and also provides returns and warranty information.
www.motorolanetwork.com/support
Email: support@motorolanetwork.com
Phone: 800-753-0797 or 617-753-0562
These precautions help protect you and your MG7700.
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
Advertisement
Need help?
Do you have a question about the MG7700 and is the answer not in the manual?
Questions and answers