Yealink UVC30 Troubleshooting

Troubleshooting

Q1:How to solve the problem that other people can't hear my voice when you talking?
A:

1. Make sure that do not mute your device.
2. After connecting the device correctly, ensure the device as the default input and output device in the Windows Sound settings.
   
3. Ensure the device is set as the default audio device in your preferred UC software.
   

Q2: How to upgrade UVC30 to get more functions?
A: Please refer to the following steps:

1. Connect the UVC20/30 to the computer via USB.
2. Download and the Run "Yealink USB Connect" app on your computer. Download link: https://www.yealink.com/product/yuc.
3. Go to "Update device".
4. Click "Check for updates" to automatically update the firmware to the newest version.
5. Confirm the action.

Q3:How to solve the problem of not hearing yourself or hear too much of yourself voice when you talking?
A: To adjust the side tone setting of the headset, please follow the steps below:

1. Open the Windows Control Panel.
   
2. Click Hardware and Sound.
   
3. Click Sound.
   
4. In the Playback tab, select the headset to be adjusted, and then click Properties.
   
5. Click the Levels tab and adjust the sidetone volume.
   
   If you cannot hear your own voice, please increase the sidetone volume and if you hear too much of your own voice, please lower the sidetone volume.

Q4: Is it common that the camera is a little warm to the touch, even when not actively used?
A: After internal testing by our technical engineers, the conclusion is that the range of temperature rise is still within our expected range, that is to say, based on the ambient temperature, the temperature of the machine will be 15 degrees higher than the ambient temperature due to heat. It is normal and will not affect the function and performance of the machine. so don't worry. please rest assured to use it.

Q5: After connecting to the computer, how to set the picture and video quality of UVC30?
Take Windows system as an example:

1. Search for "camera" on your computer, then click "Camera APP".
   
2. Make relevant settings.(Photo quality, Video quality)