BYD e3 2019 Owner's Manual

Superiority in Diligence, Sincerity in Heart
The BYD Superior and Sincere Service Brand was established in
2006, inheriting the service concept of "Superiority in Diligence, Sincerity
in Heart" of all aftersales service providers of BYD.
Sun Simiao, a famous doctor in the Tang Dynasty, discussed two
issues about medical ethics in the Virtual of Great Physician, one is
superiority, meaning that a doctor should be superior in medical skill and
must be "knowledgeable in medicine and diligent". The other one is
sincerity, meaning a doctor of high moral character, with a sincere heart
of treating patient like treating himself/herself. Aftersales service
providers of BYD have introduced Sun Simiao's concept in the Virtual of
Great Physician into the aftersales industry of automobile, and
positioned the BYD Superior and Sincere Service Brand as "Superiority
and Sincerity", featured by:
■ Superior in
providing good
service
It is firmly believed in the BYD Superior and Sincere Service Brand
that superiority and sincerity conduce to exquisite service skills, and
high sense of responsibility and earnest conduces to sincere service
attitude. All aftersales service providers of BYD will always devote to
providing high-quality aftersales services to BYD's clients.

Superior and Sincere Services

■ Diligent and
dedicated
■ Enthusiastic
and sincere
■ Proactive and
warm-hearted
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