Troubleshooting; Quick Tips - Acer Predator Connect W6x User Manual

11. Troubleshooting

11.1 Quick tips

This section describes common issue which you can encounter.
Sequence to restart the device and network:
1. Turn off and unplug the router power plug.
2. Turn off the W6x router.
3. Plug in the router power plug and then turn it on. Wait for two minutes till the router
LED steady as before.
4. Turn on the W6x router and wait for the device upper deck main LED steady breathing.
11. 2 Frequently Asked Questions (FAQs)
11.2.1 What can I do if I forget my wireless password?
•
Connect to the W6x router via Ethernet cable LAN.
•
Visit device portal
•
Go to WiFi -> Basic settings/Retrieve or reset the WiFi passwords.
11.2.2 What can I do if I forget the router's web portal admin password?
Reset the device by pressing and holding the reset key until the LED start blinking white.
After the device restore to factory default, please login web admin portal with admin PWD,
label printed on bottom of the device.
Note 1: The device web admin will be locked after 5 wrong password attempts. The user is
required to reboot the device to disable the web admin.
Note 2: Remember to setup the device internet connection after reset. Remember to also change
the admin password.
11.2.3 What can I do if I can't log into router's web admin portal?
Please follow the steps below to check on your client's device.
•
Check whether the client allocated IP and DNS server IPs both are with same subnet
and gateway.
•
Clean the browser cookies or use private/Incognito mode to access the router admin.
11.2.4 What can I do if I can't surf the internet even though the configuration is
finished?
Please follow the step below to check on your W6x router:
•
Login to the web admin portal dashboard to check Internet status.
•
Continuingly, if the Internet status is up and connect. Go to WAN setting, manually
configure DNS server using below IP and apply:
•
If the issue still there, please restart the modem and router accordingly.
http://acer-connect.com
Primary DNS server: 8.8.8.8
Secondary DNS server: 8.8.4.4
and login admin.
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