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Your phone software
Keep your phone up to date and accept available software updates to get new and enhanced features for your phone. Updating the software may also improve your phone's performance.
Product images are for reference only. HMD Global reserves the right to make changes and improvements to any of the products described in this document without prior notice.
This user guide applies to the following models: TA-1325, TA-1333, TA-1340, TA-1337.
Some of the accessories mentioned in this user guide, such as charger, headset, or data cable, may be sold separately.
*Google Assistant is not available in certain languages and countries. Where not available, Google Assistant is replaced by Google Search. Check availability at https://support.google.com/assistant.
Magnetism
Do not connect to products that create an output signal, as this may damage the device. Do not connect any voltage source to the audio connector. If you connect an external device or headset, other than those approved for use with this device, to the audio connector, pay special attention to the volume levels.
Parts of the device are magnetic. Metallic materials may be attracted to the device. Do not place credit cards or other magnetic stripe cards near the device for extended periods of time, since the cards may be damaged.
Use only original nano-SIM cards. Use of incompatible SIM cards may damage the card or the device, and may corrupt data stored on the card.
Use only compatible memory cards approved for use with this device. Incompatible cards may damage both the card and the device and corrupt data stored on the card.
Tip: To find out if your phone can use 2 SIM cards, see the label on the sales box. If there are 2 IMEI codes on the label, you have a dual-SIM phone.
Do not remove the memory card when an app is using it. Doing so may damage the memory card and the device and corrupt data stored on the card.
Tip: Use a fast microSD memory card (up to 512 GB) from a well-known manufacturer.
Charge the battery
Your phone supports the USB-C cable. You can also charge your phone from a computer with a USB cable, but it may take longer.
If the battery is completely discharged, it may take several minutes before the charging indicator is displayed.
When you switch your phone on for the first time, your phone guides you to set up your network connections and phone settings.
You can transfer data from an old phone to your new phone using your Google account.
To back up data on your old phone to your Google account, refer to your old phone's user guide.
If your previous phone was an Android, and back up to Google account is enabled on it, you can restore your app settings and Wi-Fi passwords.
If you have a dual-SIM phone, you can have 2 SIMs in your phone, for example, one for work and one for your personal use.
When, for example, making a call, you can choose which SIM to use by tapping the corresponding SIM 1 or SIM 2 button after you dial the number.
Your phone shows the network status for both SIMs separately. Both SIM cards are available at the same time when the device is not being used, but while one SIM card is active, when, for example, making a call, the other may be unavailable.
Don't want work to interfere with your free time? Or do you have a cheaper data connection on one SIM? You can decide which SIM you want to use.
Tap >
>
Tap the SIM you want to rename, and type in the name you want.
Under , tap the setting you want to change and select the SIM.
Lock your unit
If you want to avoid accidentally making a call when your phone is in your pocket or bag, you can lock your keys and screen.
To lock your keys and screen, press the power key.
Unlock the keys and screen
Press the power key and swipe up across the screen. If asked, provide additional credentials.
Avoid scratching the touch screen. Never use an actual pen, pencil, or other sharp object on the touch screen.
Place your finger on the item for a couple of seconds and slide your finger across the screen.
Place your finger on the screen and slide your finger in the direction you want.
Slide your finger quickly in a flicking motion up or down the screen and lift your finger. To stop the scrolling, tap the screen.
Place 2 fingers on an item, such as a map, photo, or web page, and slide your fingers apart or together.
The screen rotates automatically when you turn the phone 90°.
To lock the screen in portrait mode, swipe down from the top of the screen, and tap
To switch on using gesture navigation, tap >
>
>
>
To switch on the navigation keys, tap >
>
>
>
Change your wallpaper
Tap >
>
Change your phone ringtone
Tap >
>
or
and select the tone.
Change your message notification sound
Tap >
>
>
When you receive new notifications, such as messages or missed calls, indicator icons appear on the status bar at the top of the screen. To see more information about the notifications, drag the status bar down. To close the view, swipe up on the screen.
To open the notification panel, drag the status bar down. To close the notification panel, swipe up on the screen.
To change the notification settings of an app, tap >
and tap the app name to open the app's settings. Tap
. You can turn notifications on or off for each app individually.
To activate certain features, tap the quick settings icons on the notification panel. To see more icons, drag the menu down.
To rearrange the icons, tap , tap and hold an icon, and then drag it to another location.
If you have trouble hearing your phone ringing in noisy environments or calls are too loud, you can change the volume to your liking by using the volume keys on the side of your phone.
Do not connect to products that create an output signal, as this may damage the device. Do not connect any voltage source to the audio connector. If you connect an external device or headset, other than those approved for use with this device, to the audio connector, pay special attention to the volume levels.
Press a volume key on the side of your phone to see the volume status bar, tap , and drag the slider on the volume bar for media and apps left or right.
To set the phone to silent, press the volume down key, tap to set your phone to vibrate only and tap
to set it to silent.
Learn how to write text quickly and efficiently using the keyboard text correction.
Your phone suggests words as you write, to help you write quickly and more accurately. Word suggestions may not be available in all languages.
When you start writing a word, your phone suggests possible words. When the word you want is shown in the suggestion bar, select the word. To see more suggestions, tap and hold the suggestion.
Tip: If the suggested word is marked in bold, your phone will automatically use it to replace the word you wrote. If the word is wrong, tap and hold it to see a few other suggestions. If you do not want the keyboard to suggest words while typing, turn off the text corrections. Tap
>
>
>
. Select the keyboard you normally use. Tap
and switch off the text correction methods you do not want to use.
If you notice that you have misspelled a word, tap it to see suggestions for correcting the word.
Tap >
>
>
>
, and switch
off.
Google Assistant is available in selected markets and languages only. Where not available, Google Assistant is replaced by Google Search. Check availability at https://support.google.com/assistant. Google Assistant can help you search information online, translate words and sentences, and make notes and calendar appointments, for example. You can use Google Assistant even when your phone is locked. However, Google Assistant asks you to unlock your phone before accessing your private data.
To access the Google Assistant services, use the Google Assistant key on the side of your phone:
If your country or region does not support Google Assistant, you can still use the Google Assistant key:
To switch off the Google Assistant key, tap >
>
>
, and switch
off.
Get the most out of your phone while getting the battery life you need. There are steps you can take to save power on your phone.
Extend battery life
To save power:
You can change various settings to make using your phone easier.
Do you want to have larger fonts on your phone?
Do you want to make the items on your screen smaller or larger?
To listen to the radio, you need to connect a compatible headset to the phone. The headset acts as an antenna. The headset may be sold separately.
Listen to FM radio
After you have connected the headset, tap
Troubleshooting tip: If the radio doesn't work, make sure the headset is connected properly.
If your phone rings when the screen is unlocked, tap . If your phone rings when the screen is locked, swipe up to answer.
If your phone rings when the screen is unlocked, tap . If your phone rings when the screen is locked, swipe down to reject the call.
Send a message
You can send mail with your phone when you're on the go.
When you use the Gmail app for the first time, you are asked to set up your email account.
Shoot sharp, vibrant photos – capture the best moments in your photo album.
Record a video
In the Camera app, tap to learn more about each setting.
If you want to be able to change the focus area of your photo after you have taken it and blur the background of your photo, use the bokeh effect when taking a photo. Edit your photo with Super Portrait Editor and try out the different background blurring effects. You can also use the bokeh effect with selfies.
To take high quality photos at night or under low light circumstances, switch on the Night mode. Tap and follow the instructions on your phone.
Tap
Do you want to view your photos or videos on a larger screen? Move them to your computer.
You can use your computer's file manager to copy or move your photos and videos to the computer.
Connect your phone to the computer with a compatible USB cable. To set the USB connection type, open the notification panel and tap the USB notification.
Using a Wi-Fi connection is generally faster and less expensive than using a mobile data connection. If both Wi-Fi and mobile data connections are available, your phone uses the WiFi connection.
Turn on Wi-Fi
Your Wi-Fi connection is active when is shown on the status bar at the top of the screen.
Use encryption to increase the security of your Wi-Fi connection. Using encryption reduces the risk of others accessing your data.
Tip: If you want to track locations when satellite signals are not available, for example when you're indoors or between tall buildings, switch Wi-Fi on to improve positioning accuracy.
It's simple to use the internet on your laptop on the go. Turn your phone into a Wi-Fi hotspot and use your mobile data connection to access the internet with your laptop or other device.
The other device uses data from your data plan, which may result in data traffic costs. For information on availability and costs, contact your network service provider.
No need for a computer – you can easily browse the internet on your phone. Catch up on the news and visit your favourite websites. You can use the browser on your phone to view web pages on the internet.
Tip: If your network service provider doesn't charge you a fixed fee for data transfer, to save on data costs, use a Wi-Fi network to connect to the internet.
Explore the web and the outside world with Google Search. You can use the keyboard to enter your search words.
In Chrome,
You can also select a search word from the proposed matches.
You can connect wirelessly to other compatible devices, such as phones, computers, headsets, and car kits. You can also send your photos to compatible phones or to your computer.
You can connect your phone with many useful Bluetooth devices. For example, with a wireless headset (sold separately), you can speak on the phone hands-free – you can continue what you're doing, such as working at your computer, during a call. Connecting a phone to a Bluetooth device is called pairing.
Since devices with Bluetooth wireless technology communicate using radio waves, they do not need to be in direct line-of-sight. Bluetooth devices must, however, be within 10 metres (33 feet) of each other, although the connection may be subject to interference from obstructions such as walls or from other electronic devices.
Paired devices can connect to your phone when Bluetooth is switched on. Other devices can detect your phone only if the Bluetooth settings view is open.
Do not pair with or accept connection requests from unknown devices. This helps to protect your phone from harmful content.
If you want to share your photos or other content with a friend, send them to your friend's phone using Bluetooth.
You can use more than one Bluetooth connection at a time. For example, while using a Bluetooth headset, you can still send things to another phone.
The passcode is only used when you connect to something for the first time.
If you no longer have the device that you paired your phone with, you can remove the pairing.
Explore the world around you. If your phone supports Near Field Communication (NFC), you can tap accessories to connect to them, and tap tags to call someone or go to a website. The NFC functionality can be used with some specific services and technologies like tap to pay with your device. These services might not be available in your region. For additional info about the availability of these services, contact your network service provider.
Switch on the NFC features in your phone and start tapping to share stuff or connect to devices. To see if your phone supports NFC, tap >
>
With NFC, you can:
The NFC area is on the back of your phone. Tap other phones, accessories, tags, or readers with the NFC area.
Before using NFC, make sure the screen and keys are unlocked.
NFC tags can contain information, such as a web address, a phone number, or a business card. The information you want is just a tap away.
To read a tag, tap the tag with the NFC area of your phone.
Note: Payment and ticketing apps and services are provided by third parties. HMD Global does not provide any warranty or take any responsibility for any such apps or services including support, functionality, transactions, or loss of any monetary value. You may need to reinstall and activate the cards you have added as well as the payment or ticketing app after repair of your device.
Hands busy? Use a headset. Or why not listen to music using wireless speakers? You only need to tap the compatible accessory with your phone.
*Accessories are sold separately. The availability of accessories varies by region.
If you don't need to be connected to the accessory anymore, you can disconnect the accessory.
Tap the NFC area of the accessory again.
For more information, see the accessory's user guide.
You may need a Virtual Private Network (VPN) connection to access your company resources, such as intranet or corporate mail, or you may use a VPN service for personal purposes.
Contact your company IT administrator for details of your VPN configuration or check your VPN service's website for additional information.
Tap >
>
You can set your phone to update the time, date, and time zone automatically. Automatic update is a network service and may not be available depending on your region or service provider.
Tap >
>
, and switch
on.
When the alarm sounds, swipe the alarm right.
Keep track of time – learn how to keep your appointments, tasks, and schedules up to date.
Tap , and select the type of calendar you want to see.
Calendars are added automatically when you add an account to your phone. To add a new account with a calendar, go to the apps menu and tap >
>
To remember an appointment or an event, add it to your calendar.
Tip: To edit an event, tap the event and, and edit the details.
FIND PLACES AND GET DIRECTIONS
helps you find specific locations and businesses.
The location is shown on the map. If no search results are found, make sure the spelling of your search words is correct.
Tap
The route is shown on the map, along with an estimate of how long it should take to get there.
To see detailed directions, tap
You need to have a Google account added to your phone to use Google Play services. Charges may apply to some of the content available in Google Play. To add a payment method, tap >
>
. Always make sure you have permission from the bill payer when buying content from Google Play.
To see your apps, go to the home screen and swipe up from the bottom of the screen.
If your phone memory is getting full, move files to a memory card or delete unnecessary files.
Transfer files to a memory card
To move photos from your phone memory to a memory card, tap >
. Press and hold the photo you want to move, and tap
.
To move documents and files, tap >
. Tap next to the file name, and tap
Stay in step with the beat – update your phone software and apps wirelessly to get new and enhanced features for your phone. Updating the software may also improve your phone performance.
Install available updates
Tap >
>
>
>
to check if updates are available.
When your phone notifies you that an update is available, just follow the instructions shown on the screen. If your phone is low on memory, you may need to move your photos and other stuff to the memory card.
If you install a software update, you cannot use the device, even to make emergency calls, until the installation is completed and the device is restarted.
Before starting the update, connect a charger or make sure the device battery has enough power, and connect to Wi-Fi, as the update packages may use up a lot of mobile data.
To ensure your data is safe, use the backup feature in your phone. Your device data (such as Wi-Fi passwords and call history) and app data (such as settings and files stored by apps) will be backed up remotely.
Switch on automatic backup
Tap , and switch backup on.
Accidents can happen – if your phone is not working properly, you can restore its settings. Or, if you buy a new phone, or otherwise want to dispose of or recycle your phone, here's how you can remove your personal info and content. Note that it is your responsibility to remove all private content.
Reset your phone
You can set your phone to require authentication when unlocking the screen.
Set a screen lock
Place your registered finger on the sensor.
If there is a fingerprint sensor error, and you cannot use alternative sign-in methods to recover or reset the phone in any way, your phone will require service by authorised personnel. Additional charges may apply and all the personal data on your phone may be deleted. For more information, contact the nearest care point for your phone or your phone dealer.
You can use your face to unlock your phone.
Keep your eyes open and make sure your face is fully visible and not covered by any object, such as a hat or sunglasses.
Note: Using your face to unlock your phone is less secure than using a pattern or a password. Your phone may be unlocked by someone or something with similar appearance. Face unlock may not work properly in backlight or too dark or bright environment.
Note: If you switch off, unlocking your phone with your face may be faster, but it may also make the face unlock less secure.
To unlock your phone, just turn your screen on and look at the camera.
If there is a facial recognition error, and you cannot use alternative sign-in methods to recover or reset the phone in any way, your phone will require service. Additional charges may apply and all the personal data on your phone may be deleted. For more info, contact the nearest authorised service facility for your phone, or your phone dealer.
If your SIM card came with a pre-set PIN code, you can change it to something more secure.
Not all network service providers support this.
Select your SIM PIN code
You can choose which digits to use for the SIM PIN. The SIM PIN can be 4-8 digits.
Learn what the different codes on your phone are for.
PINs or PIN2s have 4-8 digits.
These codes protect your SIM card against unauthorised use or are required to access some features. You can set your phone to ask for the PIN when you switch it on.
If you forget the codes or they aren't supplied with your card, contact your network service provider.
If you enter the code incorrectly 3 times in a row, you'll need to unblock the code with the PUK or PUK2 code.
PUK or PUK2 codes are required to unblock a PIN or PIN2.
If the codes are not supplied with your SIM card, contact your network service provider.
Lock code is also known as security code or password.
The lock code helps you protect your phone against unauthorised use. You can set your phone to ask for the lock code that you define. Keep the code secret and in a safe place, separate from your phone.
If you forget the code and your phone is locked, your phone will require service. Additional charges may apply and all the personal data on your phone may be deleted. For more info, contact the nearest authorised service facility for your phone, or your phone dealer.
The IMEI code is used to identify phones in the network. You may also need to give the number to your authorised service facility or phone dealer. To view your IMEI code:
If the IMEI code is printed on your phone, you may find it, for example, on the SIM tray or under the back cover, if your phone has a removable cover.
If you lose your phone, you may be able to find, lock or erase it remotely if you have signed in to a Google Account. Find My Device is on by default for phones associated with a Google Account.
To use Find My Device, your lost phone must be:
When Find My Device connects with your phone, you see the phone's location and the phone gets a notification.
If your device can't be found, Find My Device will show its last known location, if available. To lock or erase your phone, follow the instructions on the website.
Read these simple guidelines. Not following them may be dangerous or against local laws and regulations. For further information, read the complete user guide.
SWITCH OFF IN RESTRICTED AREAS
Switch the device off when mobile device use is not allowed or when it may cause interference or danger, for example, in aircraft, in hospitals or near medical equipment, fuel, chemicals or blasting areas. Obey all instructions in restricted areas.
ROAD SAFETY COMES FIRST
Obey all local laws. Always keep your hands free to operate the vehicle while driving. Your first consideration while driving should be road safety.
INTERFERENCE
All wireless devices may be susceptible to interference, which could affect performance.
AUTHORISED SERVICE
Only authorised personnel may install or repair this product.
BATTERIES, CHARGERS, AND OTHER ACCESSORIES
Use only batteries, chargers, and other accessories approved by HMD Global Oy for use with this device. Do not connect incompatible products.
KEEP YOUR DEVICE DRY
If your device is water-resistant, see its IP rating in the device's technical specifications for more detailed guidance.
GLASS PARTS
The device and/or its screen is made of glass. This glass can break if the device is dropped on a hard surface or receives a substantial impact. If the glass breaks, do not touch the glass parts of the device or attempt to remove the broken glass from the device. Stop using the device until the glass is replaced by authorised service personnel.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear while the loudspeaker is in use.
Using some features and services, or downloading content, including free items, requires a network connection. This may cause the transfer of large amounts of data, which may result in data costs. You may also need to subscribe to some features.
4G/LTE might not be supported by your network service provider or by the service provider you are using when travelling. In these cases, you may not be able to make or receive calls, send or receive messages, or use mobile data connections. To make sure your device works seamlessly when full 4G/LTE service is not available, it is recommended that you change the highest connection speed from 4G to 3G. To do this, on the home screen, tap >
>
and switch
to
Connections in all conditions cannot be guaranteed. Never rely solely on any wireless phone for essential communications like medical emergencies.
Before making the call:
To place an emergency call on any screen, press the power key quickly 3 times.
On the home screen, tap
You may also need to do the following:
Handle your device, battery, charger, and accessories with care. The following suggestions help you keep your device operational.
During extended operation, the device may feel warm. In most cases, this is normal. To avoid getting too warm, the device may automatically slow down, dim display during a video call, close apps, switch off charging, and if necessary, switch itself off. If the device is not working properly, take it to the nearest authorised service facility.
To check if your phone has a removable or non-removable battery, see the printed guide.
Devices with a removable battery Only use your device with its original rechargeable battery. The battery can be charged and discharged hundreds of times, but it will eventually wear out. When the talk and standby times are noticeably shorter than normal, replace the battery.
Devices with a non-removable battery Do not attempt to remove the battery, as you may damage the device. The battery can be charged and discharged hundreds of times, but it will eventually wear out. When the talk and standby times are noticeably shorter than normal, take the device to the nearest authorised service facility to have the battery replaced.
Charge your device with a compatible charger. Charger plug type may vary. Charging time can vary depending on device capability.
Your device and its accessories are not toys. They may contain small parts. Keep them out of the reach of small children.
Operation of radio transmitting equipment, including wireless phones, may interfere with the function of inadequately shielded medical devices. Consult a physician or the medical device's manufacturer to determine if it is adequately shielded from external radio energy.
To avoid potential interference, manufacturers of implanted medical devices (such as cardiac pacemakers, insulin pumps and neurostimulators) recommend a minimum separation of 15.3 centimetres (6 inches) between a wireless device and the medical device. Persons who have such devices should:
If you have any questions about using your wireless device with an implanted medical device, consult your health care provider.
When you use the headset, your ability to hear outside sounds may be affected. Do not use the headset where it can endanger your safety.
Some wireless devices may interfere with some hearing aids.
Your device may be exposed to viruses and other harmful content. Take the following precautions:
Radio signals may affect improperly installed or inadequately shielded electronic systems in vehicles. For more information, check with the manufacturer of your vehicle or its equipment. Only authorised personnel should install the device in a vehicle. Faulty installation may be dangerous and invalidate your warranty. Check regularly that all wireless device equipment in your vehicle is mounted and operating properly. Do not store or carry flammable or explosive materials in the same compartment as the device, its parts, or accessories. Do not place your device or accessories in the air bag deployment area.
Switch your device off in potentially explosive environments, such as near petrol pumps. Sparks may cause an explosion or fire resulting in injury or death. Note restrictions in areas with fuel, chemical plants, or where blasting operations are in progress. Areas with a potentially explosive environment may not be clearly marked. These are usually areas where you are advised to switch your engine off, below deck on boats, chemical transfer or storage facilities, and where the air contains chemicals or particles. Check with the manufacturers of vehicles using liquefied petroleum gas (such as propane or butane) if this device can be safely used in their vicinity.
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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