Siemens iQ300 GU21N Series, iQ300 GU21NVFE0G - Freezer Manual

Installation and connection

Scope of delivery

After unpacking all parts, check for any transport damage and for completeness of delivery. If you have any complaints, contact your dealer or our after-sales service.
The delivery consists of the following:

• Built-under appliance
• Equipment and accessories^[1]
• Installation material
• Installation instructions
• User manual
• Customer service directory
• Warranty enclosure^[2]
• Energy label
• Information on energy consumption and noises
• Information about Home Connect

Criteria for the installation location

Risk of explosion! If the appliance is in a space that is too small, a leak in the refrigeration circuit may result in a flammable mixture of gas and air.

• Only install the appliance in a space with a volume of at least 1 m³ per 8 g refrigerant. The volume of refrigerant is indicated on the rating plate. → "Appliance", Fig. 1 / 3.

The weight of the appliance ex works may be up to 35 kg depending on the model.
The subfloor must be sufficiently stable to bear the weight of the appliance.

Permitted room temperature
The permitted room temperature depends on the appliance's climate class.
The climate class can be found on the rating plate. → "Appliance", Fig. 1 / 3.

The appliance is fully functional within the permitted room temperature.
If an appliance with climate class SN is operated at colder room temperatures, the appliance will not be damaged up to a room temperature of 5°C.

Niche dimensions
Observe the niche dimensions if you install your appliance in the niche. If this is not the case, problems may occur when installing the appliance.

Niche depth
Install the appliance in the recommended niche depth of 560 mm. If the niche depth is smaller, the energy consumption increases slightly. The niche depth must be a minimum 550 mm.

Niche width
An inside niche width of at least 600 mm is required for the appliance.

Over-and-under and side-by-side installation
If you want to install refrigerating appliances one over the other or side by side, you must maintain a clearance of at least 150 mm between the appliances. Selected appliances can be installed without a minimum clearance. Ask your dealer or kitchen planner about this.

Installing the appliance

Risk of electric shock!
Liquid in the control elements may be dangerous.

• Always install the enclosed niche cover in accordance with the enclosed installation instructions.
• Install the appliance in accordance with the enclosed installation instructions.

Preparing the appliance for the first time

1. Remove the informative material.
2. Remove the protective foil and transit bolts, e.g. remove the adhesive strips and carton.
3. Clean the appliance for the first time.

Connecting the appliance to the electricity supply

1. Insert the non-heating appliance plug of the power cable into the appliance.
2. Insert the mains plug of the appliance's power cable in a socket nearby.
   The connection data of the appliance can be found on the rating plate. → "Appliance", Fig. 1 / 3.
3. Check the mains plug is inserted properly.
   The temperature display shows an animation and the control panel is locked.
   The appliance is ready to use once the animation has ended and an LED lights up for the temperature display.

Familiarising yourself with your appliance

Appliance

You can find an overview of the parts of your appliance here.
FIG. 1

1. Freezer compartment
2. 2-star freezer area

1. Control panel
2. Frozen food container
3. Rating plate
4. Exterior ventilation grille

Note: Deviations between your appliance and the diagrams may differ with regard to their features and size.

Control panel

You can use the control panel to configure all functions of your appliance and to obtain information about the operating status.
FIG. 2

Features

The features of your appliance depend on the model.

Accessories

Use original accessories. These have been made especially for your appliance.
The accessories for your appliance depend on the model.

Ice cube tray
Use the ice cube tray to make ice cubes.

Making ice cubes
Use only drinking water to make ice cubes.

1. Fill the ice cube tray with drinking water up to ¾ and place in the freezer compartment.
   If the ice cube tray is stuck to the freezer compartment, loosen it with a blunt object such as the handle of a wooden spoon.
2. To loosen the ice cubes, twist the ice cube tray slightly or hold it briefly under flowing water.

Basic operation

Switching on the appliance

1. Electrically connect the appliance.
   Note: If the appliance has been previously switched off using the control panel, press and hold ⁠ for three seconds.
   The temperature display shows an animation and the control panel is locked.
   The appliance is ready to use once the animation has ended and an LED lights up for the temperature display.
   The appliance begins to cool.
   A warning signal sounds and the temperature display flashes because the freezer compartment is still too warm.
2. Switch off the warning tone using .
   The temperature lights up as soon as the set temperature is reached.
3. Set the required temperature.

Operating tips

• Once you have switched on the appliance, the set temperature is only reached after several hours. Do not put any food in the appliance until the set temperature has been reached.
• When you close the door, a vacuum may be created. The door is then difficult to open again. Wait a moment until the vacuum is offset.
• The temperature in the appliance varies due to the following conditions:
  • How often the appliance is opened
  • Load capacity
  • Temperature of newly stored food
  • Ambient temperature
  • Direct sunlight

Switching off the appliance

• Press and hold ⁠ for 3 seconds.

Setting the temperature

Setting the freezer compartment temperature

• Press repeatedly until the temperature display shows the required temperature setting.
  The recommended temperature in the freezer compartment is −18°C.

Additional functions

Find out which additional functions can be used for your appliance. Additional functions can be set via the Home Connect app.

Automatic Super freezing

With automatic Super freezing, the freezer compartment cools down to a much lower temperature than in normal mode. This freezes food more quickly.
The automatic Super freezing switches on if you place fresh food in the bottom frozen food container, starting from the right-hand side. If the automatic Super freezing is switched on, lights up and increased noises may occur. After operation, the appliance switches from automatic Super freezing to normal operation.

Activating automatic Super freezing

• Press and hold for 5 seconds until 1 audible signal sounds.
  If 2 audible signals sound, the automatic Super freezing is activated.

Deactivating automatic Super freezing

• Press and hold for 5 seconds until an audible signal sounds.
  If 3 audible signals sound, the automatic Super freezing is deactivated.

Cancelling automatic Super freezing

• Press repeatedly until the temperature display shows the required temperature.

Manual Super freezing

With Super freezing, the freezer compartment cools as cold as possible. Switch on Super freezing four to six hours before placing food weighing 2 kg or more into the freezer compartment.
In order to utilise the freezer capacity, use Super freezing. → "Prerequisites for freezing capacity".
Note: When Super freezing is switched on, increased noise may occur.

Switching on manual Super freezing

• Press repeatedly until lights up.
  Note: After approx. 54 hours, the appliance switches to normal operation.

Switching off manual Super freezing

• Press repeatedly until the temperature display shows the required temperature.

Sabbath mode

To ensure that you can also use the appliance on the Sabbath, the Sabbath mode switches off all non-essential functions.
During Sabbath mode, the following functions are switched off:

• Automatic Super freezing and manual Super freezing
• Alarm
• Interior lighting
• Signal tones
• Messages on the control panel

Note: The brightness of the control panel lighting is reduced during the Sabbath mode.

Switching on Sabbath mode

• Press and hold for 15 seconds until an audible signal sounds.
  lights up.
  Note: After approx. 80 hours, the appliance switches to normal mode.

Switching off Sabbath mode

• Press and hold for 15 seconds until an audible signal sounds.

Alarm

Door alarm

If the appliance door is open for a while, the door alarm switches on. A warning tone sounds and lights up.
After 10 minutes, the interior lighting flashes.

Switching off the door alarm

• Close the appliance door or press .
  The warning tone is switched off.

Temperature alarm

If the freezer compartment becomes too warm, the temperature alarm is switched on.

Risk of harm to health! During the thawing process, bacteria may multiply and spoil the frozen food.

• Do not refreeze food after it has been defrosted or started to defrost.
• Refreeze food only after cooking.
• These items should no longer be stored for the maximum storage period.

The temperature alarm can be switched on in the following cases:

• The appliance is switched on. Do not store any food until the appliance has reached the set temperature.
• Large quantities of fresh food are being placed inside. Switch on Super freezing before placing large quantities of food in the appliance.
• The freezer compartment door is open for too long. Check whether the frozen food has defrosted or thawed.

Switching off the temperature alarm

• Press .
  The warning tone is switched off.

Home Connect

This appliance is network-capable. Connect your appliance to a mobile device to control its functions via the Home Connect app.
The Home Connect services are not available in every country. The availability of the Home Connect function depends on the availability of Home Connect services in your country. You can find information about this at: www.home-connect.com. To be able to use Home Connect, you must first set up the connection to the WLAN home network (Wi-Fi^[3]) and to the Home Connect app.
After switching on the appliance, wait at least 3 minutes until internal device initialisation is complete. Only then should you set up Home Connect.
The Home Connect app guides you through the entire login process. Follow the instructions in the Home Connect app to configure the settings.
Tip: Please also follow the instructions in the Home Connect app.

[3] Wi-Fi is a registered trademark of the Wi-Fi Alliance.

Notes

• Please note the safety precautions in this instruction manual and make sure that they are also observed when operating the appliance via the Home Connect app. →"Safety".
• Operating the appliance on the appliance itself always takes priority. During this time it is not possible to operate the appliance using the Home Connect app.

Setting up the Home Connect app

1. Install the Home Connect app on your mobile device.
2. Start the Home Connect app and set up access for Home Connect. The Home Connect app guides you through the entire login process.

Setting up Home Connect

Requirements

• The Home Connect app has been installed on your mobile device.
• The appliance is receiving signals from the WLAN home network (Wi-Fi) at its installation location.

1. Open the Home Connect app and scan the following QR code.
   
2. Follow the instructions in the Home Connect app.

Switching on the connection to the WLAN home network (Wi-Fi)

• Press .

Switching off the connection to the WLAN home network (Wi-Fi)

• Press .

Installing updates for the Home Connect software

Note: If an update of the Home Connect software is available, a message appears in the Home Connect app.

• To install the update for the Home Connect software, follow the instructions in the Home Connect app.
  The control panel is partially locked during the installation.

Resetting Home Connect settings

If your appliance experiences connection problems with the WLAN home network (Wi-Fi) or your appliance wants to log into a different WLAN home network (Wi-Fi), you can reset the Home Connect settings.

• Press and hold for six seconds until goes out.
  The Home Connect settings have been reset.

Data protection

Please see the information on data protection.
The first time your appliance is registered on a home network connected to the Internet, your appliance will transmit the following types of data to the Home Connect server (initial registration):

• Unique appliance identification (consisting of appliance codes as well as the MAC address of the installed Wi-Fi communication module).
• Security certificate of the Wi-Fi communication module (to ensure a secure data connection).
• The current software and hardware version of your appliance.
• Status of any previous resetting to factory settings.

This initial registration prepares the Home Connect functions for use and is only required when you want to use the Home Connect functions for the first time.
Note: Please note that the Home Connect functions can only be utilised with the Home Connect app. Information on data protection can be retrieved in the Home Connect app.

Freezer compartment

You can store frozen food, freeze food and make ice cubes in the freezer compartment. The temperature can be set from −16°C to −24°C. Long-term storage of food should be at –18°C or lower. The freezer compartment can be used to store perishable food longterm. The low temperatures slow down or stop the spoilage.

Freezing capacity

The freezing capacity indicates the quantity of food that can be frozen right through to the centre within a specific period of time. Information on freezing capacity can be found on the rating plate. → "Appliance", Fig. 1 / 3.

Prerequisites for freezing capacity

1. Approx. 24 hours before placing fresh food in the appliance, switch on Super freezing. →"Switching on manual Super freezing".
2. Place food in the bottom frozen food container first, starting from the right-hand side.

Fully utilising the freezer compartment volume

Learn how to store the maximum amount of frozen food in the freezer compartment.

1. Remove all fittings from the freezer compartment.
2. Stack food directly on the floor of the freezer compartment.

Tips for storing food in the freezer compartment

• Store food in air-tight packaging.
• Do not bring food which is to be frozen into contact with frozen food.
• Place the food over the whole area of the frozen food containers.
• To ensure that the air can circulate freely in the appliance, push the frozen food containers in as far as they will go.

Tips for freezing fresh food

• Freeze fresh and undamaged food only.
• Freeze food in portions.
• Cooked food is more suitable than food that can be eaten raw.
• Vegetables: Wash, chop up and blanch before freezing.
• Fruit: Wash, pit and perhaps peel, possibly add sugar or ascorbic acid solution.
• Food that is suitable for freezing includes baked items, fish and seafood, meat, game, poultry, eggs without shells, cheese, butter and quark, ready meals and leftovers.
• Food that is unsuitable for freezing includes lettuce, radishes, eggs in shells, grapes, raw apples and pears, yoghurt, sour cream, crème fraîche and mayonnaise.

Packing frozen food
If you select suitable packaging material and the correct type of packaging, you can determine the product quality and prevent freezer burn.

1. Place the food in the packaging.
2. Squeeze out the air.
3. Pack food airtight to prevent it from losing flavour and drying out.
4. Label the packaging with the contents and the date of freezing.

Shelf life of frozen food at −18°C

The imprinted freezer calendar indicates the maximum storage duration in months at a constant temperature of –18°C.

Defrosting methods for frozen food

Risk of harm to health! During the thawing process, bacteria may multiply and spoil the frozen food.

• Do not refreeze food after it has been defrosted or started to defrost.
• Refreeze food only after cooking.
• These items should no longer be stored for the maximum storage period.
• Defrost animal-based food, such as fish, meat, cheese, quark, in the refrigerator compartment.
• Defrost bread at room temperature.
• Prepare food for immediate consumption in the microwave, in the oven, or on the hob.

2-star freezer area

You can temporarily store non-delicate food in the 2-star freezer area.
The temperature in the 2-star freezer area is between −12°C and −16°C in normal mode and depends on the temperature in the freezer compartment.
n store non-delicate food in the 2-star freezer area for up to 14 days, e.g. ice cubes. Long-term storage of food should be at –18°C or lower in the freezer compartment.

Defrosting

Defrosting in the freezer compartment

The fully automatic NoFrost system ensures that the freezer compartment remains frost-free. Defrosting is not required.

Cleaning and servicing

To keep your appliance working efficiently for a long time, it is important to clean and maintain it carefully. Customer Service must clean inaccessible points. Cleaning by customer service can give rise to costs.

Preparing the appliance for cleaning

1. Switch off the appliance.
2. Disconnect the appliance from the power supply.
   Unplug the appliance from the mains or switch off the circuit breaker in the fuse box.
3. Take out all of the food and store it in a cool place.
   Place ice packs (if available) onto the food.
4. Remove all fittings and accessories from the appliance.

Cleaning the appliance

Risk of electric shock! An ingress of moisture can cause an electric shock.

• Do not use steam- or high-pressure cleaners to clean the appliance.
  Liquid in the lighting or in the controls can be dangerous.
• The rinsing water must not drip into the lighting or controls.

ATTENTION!
Unsuitable cleaning products may damage the surfaces of the appliance.

• Do not use hard scouring pads or cleaning sponges.
• Do not use harsh or abrasive detergents.
• Do not use cleaning products with a high alcohol content. If you clean fittings and accessories in the dishwasher, this may cause them to become deformed or discolour.
• Never clean fittings and accessory in the dishwasher.

1. Prepare the appliance for cleaning.
2. Clean the appliance, the fittings, the accessories and the door seals with a dish cloth, lukewarm water and a little pH-neutral washing-up liquid.
3. Dry thoroughly with a soft, dry cloth.
4. Insert the fittings.
5. Electrically connect the appliance.
6. Putting the food into the appliance.

Removing the fittings

If you want to clean the fittings thoroughly, remove these from your appliance.

Removing the frozen food container

1. Take out the frozen food container as far as it will go.
2. Lift the frozen food container at the front and remove it ⁠ .
   

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-sales service. This will avoid unnecessary costs.

Risk of electric shock!
Improper repairs are dangerous.

• Repairs to the appliance should only be carried out by trained specialist staff.
• Only use genuine spare parts when repairing the appliance.
• If the power cord or the appliance power cable of this appliance is damaged, it must be replaced with a special power cord or special appliance power cable, which is available from the manufacturer or its Customer Service.

Power failure

During a power failure, the temperature in the appliance rises; this reduces the storage time and the quality of the frozen food. On the website for your appliance, the technical data provides you with the storage times for frozen food in the event of a fault.

Notes

• Open the appliance as little as possible during a power failure and do not place any other food in the appliance.
• Check the quality of the food immediately after a power failure.
  • Dispose of any frozen food that has defrosted and is hotter than 5°C.
  • Cook or fry slightly thawed frozen food, and then either consume it or freeze it again.

Customer Service

Function-relevant genuine spare parts according to the corresponding Ecodesign Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Economic Area.
Note: Under the terms of the manufacturer's warranty applicable to the location, the use of Customer Service is free of charge. The minimum duration of the warranty (manufacturer's warranty for private consumers) in the European Economic Area is 2 years according to the terms of warranty applicable to the location. The terms of warranty do not affect other rights or claims held by yourself under local legislation.
Detailed information on the warranty period and terms of warranty in your country is available from our aftersales service, your retailer or on our website.
If you contact Customer Service, you will require the product number (ENr.), the production number (FD) and the consecutive numbering (Z-Nr.) of your appliance.
The contact details for Customer Service can be found in the enclosed Customer Service directory or on our website.

Product number (E-Nr.), production number (FD) and consecutive numbering (Z-Nr.)

You can find the product number (ENr.), the production number (FD) and the consecutive numbering (Z-Nr.) on the appliance's rating plate. → "Appliance", Fig. 1 / 3. Make a note of your appliance's details and the Customer Service telephone number to find them again quickly.

Technical data

Refrigerant, cubic capacity and further technical specifications can be found on the rating plate. → "Appliance", Fig. 1 / 3. You can find more information about your model online at https:// eprel.ec.europa.eu/^[4]. This web address is linked to the official EU EPREL product database. Please then follow the instructions on searching for the model. The model identifier is made up of the characters before the slash in the product number (E-Nr.) on the rating plate. Alternatively, you can also find the model identifier in the first line of the EU energy label.

[4] Only applies to countries in the European Economic Area

Information regarding Free and Open Source Software

This product includes software components that are licensed by the copyright holders as free or open source software.
The applicable licence information is stored on your home appliance. You can also access the applicable licence information via your Home Connect app: "Profile -> Legal information -> Licence Information".^[5]You can download the licence information on the brand product website. (Please search on the product website for your appliance model and additional documents). Alternatively, you can request the relevant information from ossrequest@bshg.com or BSH Hausgeräte GmbH, Carl-Wery-Str. 34, 81739 Munich, Germany. The source code will be made available to you on request. Please send your request to ossrequest@bshg.com or BSH Hausgeräte GmbH, Carl-Wery-Str.34, 81739 Munich, Germany.
Subject: „OSSREQUEST"
The cost of performing your request will be charged to you. This offer is valid for three years from the date of purchase or at least as long as we offer support and spare parts for the relevant appliance.

[5] Depending on the appliance specifications

Preventing material damage

ATTENTION!
Using the base, runners or appliance doors as a seat surface or climbing surface may damage the appliance.

• Do not stand or support yourself on the base, runners or doors. Contamination with oil or fat may cause plastic parts and door seals to become porous.
• Keep plastic parts and door seals free of oil and grease. If you clean fittings and accessories in the dishwasher, this may cause them to become deformed or discolour.
• Never clean fittings and accessory in the dishwasher.