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Hoover SPOTLESS GO BH12000, BH12010, BH12001 - Carpet Cleaner Manual

CHARGING YOUR PRODUCT

  1. Plug in the charger, then attach the battery pack to the charger by aligning the ribs on the battery pack to the grooves in the charger.
  2. Slide the battery pack into the charger.
    NOTE: The lights on the battery will show the state of charge. If the light on the charger flashes red, there is an error with the battery or the charger. If this occurs, disconnect and reconnect the battery or call customer service for support. Once charge is complete, lights on the battery and charger will turn off.
  3. To remove the battery pack, press the latches and pull up.
    NOTE: During charging, the pack and ambient temperature should be between 32 to 86°F (5 and 30°C). The charger will sense if the pack, or ambient temperature, is too cold or too hot, and will return an error code (red LED will be on) and not charge the pack.
  4. ONEPWR Battery insertion. Battery kit sold separately for select models.

GETTING STARTED

  1. Remove Solution Tank from the side of the unit, then remove the cap.
  2. Add HOOVER® ready-to-use premix formula to the Solution Fill Line. If using concentrate, follow suggested ratio to mix with water to the Solution Fill Line.
  3. Replace and tighten cap. Slide the Tank back into the unit to secure the tank.
  4. Unwrap hose from unit. Select preferred tool and make sure it is attached securely.
    NOTE: Read the directions on the HOOVER® Carpet Cleaning fluid prior to use.

CLEANING FLUID: SEE THE HOOVER SOLUTION GUIDE insert or visit Hoover.com/cleaning-solutions.

Not to be used for grooming a pet.

DO NOT USE THIS EXTRACTOR ON HARD FLOORS. USING THIS PRODUCT ON HARD FLOORS MAY SCRATCH OR DAMAGE YOUR FLOOR.

Before You Begin Cleaning
Use your Hoover upholstery and spot cleaner only if upholstery fabric is marked with a "W" (for "wet" clean) or "S/W" (for "solvent/dry" or "wet" clean). Don't clean fabric marked "S" ("solvent/ dry" clean only). Test for colorfastness in a small, hidden area. Gently rub surface with a dampened white cloth. Wait ten minutes and check for color removal or bleed with a white paper towel. NOTE: To prevent staining, use plastic or aluminum foil to protect wood or metal surfaces from possible water spray. NOTE: To avoid damage to wood floors underneath area rugs or carpet, place waterproof material (e.g. plastic) underneath them before cleaning.

OPERATION


Do not clean over floor electrical outlets. Water will drip from the tool after use and may puddle. To avoid damage to wood and laminate flooring and to avoid potential slip hazard, after use

  1. do not leave the product on wood and laminate surfaces and move to a hard surface and
  2. place unit on an absorbent material (such as a towel) to soak up drips.
  1. Press Button on top of unit to turn ON.
  2. Spray a generous amount of cleaning solution over the soiled area by pressing the trigger behind the tool and scrub the stain in a back and forth motion.
  3. To lift the stain, suction up the dirt and cleaning solution by applying downward pressure on the front of the cleaning tool and pulling towards you. Repeat as needed.

    Empty Dirty Water Tank when you hear an audible change. Ensure the tank is secured before cleaning.

For best results, pretreat stains with a HOOVER® spot treatment (see HOOVER® Cleaning Solution Guide) to help loosen and remove even the most stubborn stains.
Distribute a generous amount of pretreat spray on spot, stain, or high traffic area.
Always follow specific directions found on solution label. Wait 5-10 minutes before using machine.

STORAGE: We recommend leaving the product out to dry while sitting on an absorbent cloth prior to storage.

LUBRICATION: The motor is equipped with bearings which contain sufficient lubrication for their lifetime. The addition of lubricant could cause damage. Do not add lubricant to motor bearings.

MAINTENANCE


Risk of personal injury

  • Turn power switch off and remove battery before cleaning or servicing.


To reduce risk of fire and electric shock due to internal component damage, use only HOOVER® cleaning products intended for use with the appliance as noted.
This product contains no serviceable parts. If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1.800.406.2005 prior to continuing use.

HOW TO CLEAN THE DIRTY WATER TANK

  1. Press TANK RELEASE button then lift lid off for emptying and rinsing.
  2. Clean water will help remove dirt & debris from the tank. Let air dry before reinstalling.

HOW TO CLEAN NOZZLE

  1. Rinse hand tool under faucet. Remove nozzle cover by pressing release button on top.
  2. Remove Insert and rinse under faucet.
  3. Access the hose for cleaning by removing the three screws on the bottom of the carpet cleaner. Once removed, slide the piece away and rinse.

Tools and formula may vary by model.

TROUBLESHOOTING


Risk of personal injury - Turn power switch off and remove battery before cleaning or servicing.
REPLACEMENT PARTS AND ACCESSORIES SUCH AS SOLUTIONS AVAILABLE AT HOOVER.COM. IF APPLIANCE IS NOT WORKING AS IT SHOULD, HAS BEEN DROPPED, DAMAGED, LEFT OUTDOORS, OR DROPPED INTO WATER, CALL CUSTOMER SERVICE AT 1-800-406-2005 PRIOR TO CONTINUING USE. ALWAYS IDENTIFY YOUR CLEANER BY THE COMPLETE MODEL NUMBER. (THE MODEL NUMBER APPEARS ON THE BOTTOM OF THE CLEANER.)

PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION

Cleaner won't run

  1. Battery charge is low.
  2. Blown fuse or tripped breaker.
  3. Needs service.
  1. Recharge battery.
  2. Check fuse or breaker in home. Replace fuse/reset breaker in home.
  3. Visit our website at www.hoover.com or call 1-800-406-2005.

Cleaner won't pick-up or low suction

  1. Dirty Water Tank is not installed correctly.
  2. Dirty Water Tank is full.
  3. Dirty Water Tank is clogged.
  4. Air path is clogged.
  1. Check placement of Dirty Water Tank in base of cleaner.
  2. Empty Dirty Water Tank.
  3. Clean Dirty Water Tank.
  4. Remove Hose and Flush out with Clean Water.

Water escaping from Cleaner

  1. Dirty Water Tank is full.
  2. Dirty Water tank is not installed correctly.
  3. Solution Tank not installed properly.
  1. Empty Dirty Water Tank.
  2. Check placement of Dirty Water Tank in base of cleaner.
  3. Review "Getting Started" for Solution Tank Installation.

Cleaner won't dispense

  1. Solution Tank is empty.
  2. Solution Tank not installed properly.
  3. Needs service.
  1. Fill Solution Tank.
  2. Review "Getting Started" Solution Tank Installation.
  3. Visit our website at www.hoover.com or call 1-800-406-2005.
Hose nozzle will not spray after filling the Clean Water Tank or Solution Tank Container.
  1. Air is trapped in the pump and hose.
  1. Turn on the cleaner. If hose does not spray, prime the pump by lowering the hose down to the floor and hold the trigger for up to 1 minute.

Motor noise becomes high-pitched

  1. Dirty Water Tank is full.
  2. Dirty Water Tank is clogged.
  3. Air path is clogged.
  4. The float in the Dirty Water Tank has been activated.
  1. Empty Dirty Water Tank.
  2. Clean the Dirty Water Tank.
  3. Unclog air path.
  4. Review Cleaning the Dirty Water Tank.

IMPORTANT SAFETY INSTRUCTIONS


READ ALL INSTRUCTIONS CAREFULLY BEFORE ASSEMBLY AND USE.
SAVE THESE INSTRUCTIONS
READ ALL SAFETY WARNINGS AND INSTRUCTIONS BEFORE USING THIS PRODUCT.


When using an electrical product, basic precautions should always be followed to avoid electric shock, fire, and/or serious injury, including the following:

  • Fully assemble prior to use.
  • Do not store or charge battery outdoors or on wet surfaces. Do not allow charger to get wet.
  • DO NOT expose to rain, Store indoors.
  • Do not allow to be used as a toy. Not intended for use by children age 12 and under. Close supervision is necessary when usedby or near children. To avoid injury or damage, keep children away from product, and do not allow children to place fingers or other objects into any openings.
  • Use only as described in this manual. Use only HOOVER® recommended attachments and products.
  • Do not use charger with damaged cord or plug. If appliance or charger is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, take it to a service center prior to continuing use, call customer service at 800-406-2005.
  • Do not pull or carry charger by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not place product on cord. Do not run appliance over cord. Keep cord away from heated surfaces.
  • Do not unplug charger by pulling on cord. To unplug charger, grasp the plug, not the cord.
  • Do not handle charger including charger plug and charger terminals, or appliance with wet hands.
  • Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow.
  • Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
  • Use extra care when cleaning on stairs. To avoid personal injury or damage, and to prevent the cleaner from falling, always place cleaner at bottom of stairs on floor. Do not place cleaner on stairs or furniture, as it may result in injury or damage.
  • Do not use to pick up flammable or combustible liquids, such as gasoline, or fine wood sandings, or use in areas where they may be present.
  • Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
  • Do not use without Filters and/or Tanks in place.
  • Do not clean over floor electrical outlets.
  • Due to internal component damage, use only HOOVER® cleaning products intended for use with this machine. See the cleaning products section of this manual.
  • Do not incinerate the charger, battery, or the appliance even if is severely damaged. The batteries can explode in a fire.


RISK OF FIRE, PROPERTY DAMAGE, AND INJURY. NEVER EXPOSE YOUR BATTERY PACK OR CHARGER TO WATER, MOISTURE, OR FLUIDS, INCLUDING BUT NOT LIMITED TO CORROSIVE OR CONDUCTIVE FLUIDS, OR ALLOW FLUIDS TO FLOW INSIDE THESE ITEMS.
Corrosive or conductive fluids, such as salt water, chlorine, certain industrial chemicals, and bleach or bleach containing products, etc., can cause a short circuit in the battery pack. If your battery pack is exposed to a corrosive or conductive fluid, do not attempt to use or charge the battery pack and immediately perform the following steps:

  • Wear appropriate personal protective equipment, including eye protection and rubber gloves.
  • Place your exposed battery pack in a large bucket, such as a 5 gallon or similar bucket, and fill the bucket with regular tap water. Do not place more than two packs in the bucket.
  • Locate the bucket outdoors in an area inaccessible to children and pets and away from all buildings, garages/sheds, structures, vehicles, and combustible/flammable materials.
  • Leave the battery pack(s) in the bucket filled with tap water and call Customer Service at 1-800-406-2005 for additional instructions on the proper disposal of the exposed battery pack(s).
  • Prevent unintentional starting. Ensure the switch is in the off-position before connecting to battery pack, picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing appliance that has the switch on invites accidents.
  • Recharge only with the charger specified by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of injury and fire when used with another battery pack.
  • Use appliance only with specifically designated battery packs. Use of any other packs may create a risk of injury and fire.
  • Use battery only with charger listed. For use with HOOVER® ONEPWR Lithium-ion Batteries.
  • The charger is for indoor use only. Be sure to always keep the battery and charger in a dry place.
  • Unplug the charger from the outlet before any routine cleaning or maitenance.
  • Disconnect the battery pack from the appliance before making any adjustments, changing accessories, or storing appliance. Such preventative safety measures reduce the risk of starting the appliance accidentally.
  • When battery pack is not in use, keep it away from other metal obejcts, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire.
  • Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from battery may cause irritation or burns.
  • Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
  • Do not expose a battery pack or appliance to fire or excessive temperatures. Exposure to fire or temperature above 265°F may cause explosion.
  • Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
  • Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.
  • Put product away after use to prevent tripping accidents.


TO REDUCE THE RISK OF DAMAGE:

  • Avoid picking up hard, sharp objects with this product, as they may cause damage.
  • Store appropriately indoors in a dry place. Do not expose machine to freezing temperatures.
  • Do not use sharp objects to clean out hose as they can cause damage.
  • To assist in reducing drying time, be certain the area is well ventilated when using detergents and other cleaners with this machine.
  • Do not store extractor with solution in tanks.

Questions or concerns? For assistance, please call Customer Service at 1-800-406-2005 Mon-Fri 9am-6pm EST. PLEASE DO NOT RETURN THIS PRODUCT TO THE STORE.
Please visit Hoover.com for video instructions and FAQ's for this Carpet Cleaner.

Documents / Resources

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