Obtaining Service - DCS -DRH48N Use And Care Manual And Installation Instructions

SERVICE
HOW TO OBTAIN SERVICE:
For warranty service, please contact your local service provider or DCS Customer Care Center at
(888) 281-5698, Monday thru Friday, 6:00 am – 4:30 pm PST. Before you call, please have the
following information ready:
Model Number
Serial Number
Date of installation
A brief description of the problem
Your satisfaction is of the utmost importance to us. If a problem cannot be resolved to your
satisfaction, please write:
Write:
DCS
Attention: Customer Care Center
5800 Skylab Road
Huntington Beach, CA 92647
www.dcsappliances.com
BEFORE YOU CALL FOR SERVICE:
1. Is the circuit breaker tripped or the fuse blown?
2. Is there a power outage in the area?
3. Check power to transformer (circuit breaker tripped).
4. Check for any sounds like clicking or humming coming from the heater unit with power
turned on.
5. Make sure all gas valves are in the open position.
6. Is there a windy condition not allowing the unit to light?
7. Turn off the power supply for 5 minutes and restart.
21