Faqs & Troubleshooting - REI BK-929 User Manual

FAQs &
Troubleshooting
1. What kind of HDMI Cables should I use with this product?
We recommend using HDMI 2.1 cables under 30 feet with this device.
2. My TV does not have eARC, only ARC, will this device help to
extract Dolby Atmos?
No, it would not work with ARC/eARC port of your TV.
3. My TV does not have ARC/eARC will this device work?
Yes, this device will work as long as you have an external media source
such as a set-top box, streaming device, etc.
Still have some questions?
Please feel free to contact us at: info@orei.com. OR Fill out the
form on the 'Contact Us' page on the website.
Our team will be more than happy to help you.
OREI Live Technical Support Hours
US team (US/Canada/Mexico): Monday-Friday, 9 a.m. - 5 p.m.
Central Time Support Email - info@orei.com |Support Number -
877-290-5530
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