Troubleshooting; System Component: Centraltransmitter - Gatekeeper Systems CartControl System User Manual

TROUBLESHOOTING

This section will help you solve some of the problems that may occur with the system. It also con- tains
technical information and is a good place to refer maintenance workers and contractors with questions
about the system. If questions concerning the system arise and you cannot solve your problem using
this manual, call the toll-free number and speak with a Gatekeeper Customer Experience Associate.
Never hesitate to contact Gatekeeper with questions about the system.
The following chart is organized by system component so you can more quickly diagnose and solve
specific problems.

SYSTEM COMPONENT: CentralTransmitter™

Problem
Trolleys not locking at the
designated perimeter line
Trolleys not locking at the
designated perimeter line
Audible Alarm sounding
Red System Alert Light is lit
System is down after power
surge
Possible Cause
Undetermined
Power outage
Cut Perimeter Antenna/ Signal
frequency out of adjustment
Cut Perimeter Antenna/ Signal
frequency out of adjustment
Power surge
12
Solution
Try to lock a trolley using a CartKey
Gatekeeper wheel locks and unlocks
properly, check your CentralTransmitter™
to verify it is plugged in. If you hear the
CentralTransmitter™ alarm, immediately
contact Gatekeeper Systems to set-up a
service call.
If the CartControl™ system power is not
on, but the store's power is, make sure
that the CentralTransmitter power cord is
plugged into a live AC power outlet. If the
store's power is out, the CartControl™
system will not function unless connected
to a universal battery backup, confirm the
backup has a charge. If the
CentralTransmitter™ is plugged into a live
outlet and your store's power is on,
contact Gatekeeper Customer Experience
for assistance.
Turn the audible alarm switch to the "Off"
position. Contact Gatekeeper Customer
Experience to schedule a qualified
technician to come out and service the
CentralTransmitter™
Contact Gatekeeper Customer
Experience to schedule a service call.
CentralTransmitter™ is plugged into
power supply but lights on front panel
aren't illuminated. Check to ensure
power is live at outlet. Test this by
plugging another device into the power
outlet and determining whether or not
the outlet is live. If the outlet is live,
contact Gatekeeper Customer
Experience to schedule a service call.
CartControl™ User Manual
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