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Summary of Contents for Gatekeeper Systems CartControl System
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Page 2: Table Of Contents
Users must take full responsibility for their application of any products. Gatekeeper Systems CartControl™ Trolley Containment System User Manual Copyright © 2024 Gatekeeper Systems Inc. -
Page 3: Introduction
INTRODUCTION To Our Valued Customers: Thank you for allowing us to install the Gatekeeper Systems CartControl™ Trolley Containment system at your store. The CartControl™ system is the most technologically advanced and user-friendly trolley containment system on the market. We are confident that it will dramatically improve your store’s existing efforts to keep trolleys on the premises. -
Page 4: System Overview
SYSTEM OVERVIEW Shopping trolleys are the longest point of interaction between a customer and your brand. Once your trolley is removed from your location, the costs start piling up to a substantial drain on your revenue. Trolley loss is widespread and expensive. Totally unnoticed, our proven CartControl™... -
Page 5: System Components
SYSTEM COMPONENTS Customer Awareness Component Every CartControl™ trolley containment system includes a Customer Awareness Component. The items included in this package are a critical part of the system’s success. Customer Awareness Inserts Prior to installation, Customer Awareness Inserts were sent to your store and distributed. These fliers should be given to each customer to inform them of the introduction of the new trolley containment system. -
Page 6: Equipment
MASTER UNLOCK BUTTON Never open, tamper or otherwise alter the device. Only authorized and certified technicians may service the device. If your device requires service, please contact Gatekeeper Systems. prevent fire or shock hazard, do not expose the CentralTransmitter™ to rain or moisture. - Page 7 SYSTEM COMPONENTS Equipment, continued... Perimeter Antenna The signal generated by the CentralTransmitter™ is carried around the designated store perimeter by a small, embedded cable known as the “Perimeter Antenna”. This antenna is embedded in a 0.64cm wide by 3.8cm deep saw cut around the parking lot which is sealed using a weatherproof sealant. The location of the perimeter antenna determines the boundary where trolleys will lock.
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Page 8: System Operation
SYSTEM OPERATION Once installed, the CartControl™ system is easy to operate and requires very little technical maintenance. Trolleys will perform just as they did before the system was installed unless a customer attempts to go beyond the store perimeter. If a customer pushes a trolley to the designated perimeter, the Gatekeeper wheel on their trolley will lock—making the trolley extremely difficult to move. -
Page 9: Master Unlock Procedure
SYSTEM OPERATION MASTER UNLOCK PROCEDURE If you need to simultaneously unlock numerous trolleys located near the perimeter boundary, the CentralTransmitter™ features a master unlock mode to enable unlocking and trolley retrieval without the use of a CartKey . When activated, this feature will stay in effect for thirty (30) seconds. After thirty- seconds has passed, normal operation will resume. -
Page 10: System Maintenance
Perform periodic checks to make sure trolley signs, parking lot signs, and perimeter boundary stripes are still in place, kept clean, and are clearly visible to customers. If you need to replace any signage, replacement signs are available for purchase from Gatekeeper Systems. Perform a visual inspection of the perimeter each day. - Page 11 If you need to replace any signage, replacement signs are available for purchase from Gatekeeper Systems. CartControl™ User Manual...
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Page 12: Troubleshooting
Gatekeeper wheel locks and unlocks properly, check your CentralTransmitter™ to verify it is plugged in. If you hear the CentralTransmitter™ alarm, immediately contact Gatekeeper Systems to set-up a Trolleys not locking at the service call. designated perimeter line Power outage If the CartControl™... -
Page 13: The Gatekeeper Wheel
TROUBLESHOOTING SYSTEM COMPONENT: Gatekeeper wheel – location utilizing an unlock boundary Problem Possible Cause Solution All wheels do not lock or Power outage Check to see if the red System Alert unlock at perimeter Light on the CentralTransmitter™ is illuminated or if an audible alarm is sounding. -
Page 14: System Component: Cartkey
Gatekeeper and ask to speak with Customer Experience. GATEKEEPER SYSTEMS CUSTOMER EXPERIENCE Telephone Number 01455 882900 In the event that the problem requires onsite service, we will schedule a field service call... -
Page 15: Customer Responsibilities
CUSTOMER RESPONSIBILITIES Gatekeeper Systems will work with you to ensure the success of the CartControl™ system. There are, however, certain responsibilities that the customer accepts. The CentralTransmitter™ remains mounted in a safe and secure fashion. Ensuring that the CentralTransmitter™ is not damaged or altered in any fashion is the customer’s responsibility. -
Page 16: Trolley Containment Log
TROLLEY CONTAINMENT LOG Use the following table to log your trolley counts and take notes. Date Trolley Count Counted By Notes CartControl™ User Manual... - Page 17 TROLLEY CONTAINMENT LOG Use the following table to log your trolley counts and take notes. Date Trolley Count Counted By Notes CartControl™ User Manual...
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