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Related Manuals for Canon imageFORMULA DR-M260
Summary of Contents for Canon imageFORMULA DR-M260
- Page 1 Service Guide...
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Page 2: Revision History
Canon Network Access (CNA) Website: http://www.cna.cusa.canon.com IMPORTANT THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE imageFORMULA DR-M260. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION. -
Page 3: Copyrights And Trademarks
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein. -
Page 4: Table Of Contents
1. Canon Network Access ------------------------------------------------------------------------------------- 20 2. Parts Order Desk --------------------------------------------------------------------------------------------- 20 Appendix ---------------------------------------------------------------------------------------------------- 21 A. Specifications------------------------------------------------------------------------------------------------------ 21 B. Canon imageFORMULA DR Scanner Five-Year Limited Warranty ------------------------------- 22 C. List of Tables------------------------------------------------------------------------------------------------------- 23 D. List of Figures ----------------------------------------------------------------------------------------------------- 23 imageFORMULA DR-M260 Service Guide... -
Page 5: Table Of Contents I. Product Overview
DR-M260 Service Guide Product Overview The Canon imageFORMULA DR-M260 is a high-speed document scanner that supports a variety of documents, from business cards to thin documents such as order forms and delivery statements, in addition to the standard document commonly used in business. - Page 6 DR-M260 Service Guide • Full Auto Mode: A Full Auto Mode is provided in CaptureOnTouch to allow scanning under automatically determined conditions. Scanning conditions such as the color mode and page size are set automatically based on the document being scanned.
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Page 7: Optional Imageformula Flatbed Scanner Unit
DR-M260 Service Guide • Prescan Function: Allows contrast and brightness adjustments of a pre- scanned image and then sends the adjusted image to the application software, without having to scan the document again. • Character/Line Emphasis Function: If characters and lines in scanned images are not clearly visible, this function will adjust their thickness during scanning. -
Page 8: Product Configuration, Ecarepak And Box Contents
Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Price List in the CNA (Canon Network Access) Website http://www.cna.cusa.canon.com for the most up-to-date item numbers. Table 1 - Configuration... -
Page 9: Ecarepak
DR-M260 Service Guide B. eCarePAK An eCarePAK is available for purchase through an Authorized Canon Distributor or Dealer. For more information, see “eCarePAK Extended Service on page 19. Plans,” Table 2 - eCarePAK for imageFORMULA DR-M260 Type Extended Coverage... -
Page 10: Service Authorization
The imageFORMULA DR-M160 Self-Paced On-line Training Course is available in the Training Center on the Canon USA e-Support Center Website (http://www.support.cusa.canon.com). Table 3 – Technician Training... -
Page 11: Who Should Take This Training
Who Should Take This Training Service Technicians who are required to install, service, or support the imageFORMULA DR-M260 machines must take this course for certification. Note: Our current support policy dictates that only those service technicians who have completed the training program and pass the final assessment exam are entitled to live, phone-based support through our TSC (Technical Support Center). -
Page 12: Course Equipment
DR-M260 Service Guide Course Equipment • Windows workstation (Microsoft Vista, XP, 2007, or higher) • Microsoft Internet Explorer v7.0 or higher • Applicable accessories (hardware and software) Service Materials The service materials required for the imageFORMULA DR-M160 Series Self- Paced On-line Training Course are listed in the table below. -
Page 13: Servicing Notes
Canon USA strongly suggests that dedicated and properly grounded outlets be provided for the imageFORMULA DR-M260 scanner. The imageFORMULA DR-M260 requires a 120V, 60 Hz NEMA 5-15R receptacle for proper operation. Before installation, confirm that the proper dedicated NEMA receptacles are available for these devices. -
Page 14: Installation Space Requirement (End-User)
DR-M260 Service Guide Table 6 – Power Requirements for the Main Unit and Optional Accessories Main Unit or Optional Accessory Power Supply Power Receptacle imageFORMULA DR-M260 imageFORMULA Flatbed Scanner Unit 102 120 V/15 A outlet NEMA 5-15R imageFORMULA Flatbed Scanner Unit 201 B. -
Page 15: Recommended Computer (End-User)
DR-M260 Service Guide Figure 1 – Scanner Installation Space Requirements C. Recommended Computer (End-User) • CPU: Inter Core 2 Duo 1.66 GHz or higher • Memory: 1GB or more • Hard disk: 3GB or more space • USB interface: USB3.1 Gen1 / USB2.0 •... -
Page 16: Software Installation Procedures (End-User)
Figure 2 – Scanner Setup Menu Screen Note: The Scanner Setup Menu Screen is shown for reference purposes only and is subject to change without notice. Refer to the imageFORMULA DR-M260 User Manual for complete installation procedures. imageFORMULA DR-M260 Service Guide... -
Page 17: Periodic Maintenance (End-User)
These parts are likely to affect the performance once they fail even in the absence of external change or damage. Whenever possible, the end-user should plan their replacement and/or cleaning as scheduled in the below table. Refer to the imageFORMULA DR-M260 Service Manual. Table 7 - End-User Periodic Maintenance Every Part (Location) -
Page 18: Recommended Replacement Parts
Note: All recommended replacement parts shown in the below table are for reference purposes only and are subject to change without notice. Refer to the imageFORMULA DR-M260 Service Manual. Table 8 - Recommended Replacement Parts Part Name Part Number... -
Page 19: Consumable Parts
DR-M260 Service Guide I. Consumable Parts Consumable parts are defined as those parts having a limited yield that will be reached during a customer’s specific machine operation and should be replaced as needed. Examples of consumable parts may include but are not limited to feed rollers, separation rollers, etc. -
Page 20: Suggested End-User Service Offerings
Technical Support for the End-User The first technical support call from the end-user is handled by CITS (Canon Information Technology Services). The CITS help desk, at 1-800-423-2366, is available Monday through Friday, 8 A.M. to 8 P.M. ET (Eastern Time), except for holidays. - Page 21 Dealer Support requirements and Canon USA support offerings. Refer to the Tech Support tab of the...
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Page 22: Technical Support Escalation
The TSC may, at its discretion, escalate a case to the Regional Field Support Staff or Engineering group after all reasonable troubleshooting options have been exhausted. See the Canon USA Support Escalation Flow Chart in Figure 4 - Call Escalation Procedure Flow Chart. Figure 4 - Call Escalation Procedure Flow Chart... -
Page 23: Post-Warranty Support
The eCarePAK extended service plans enable the customer to extend the service coverage on their Canon product beyond the 90-Day limited warranty. They provide the customer toll-free telephone support, and if needed, Exchange Service for their Canon product for the duration of the extended coverage. Note: •... -
Page 24: Authorized Servicer Program
VIII. Authorized Servicer Program The Authorized Servicer program enables Canon’s distribution product resellers to become Authorized Servicers (authorized to service the Canon products they resell). Refer to the Authorized Servicer Program Guide, found in the Download Center section of the... -
Page 25: Appendix
DR-M260 Service Guide Appendix A. Specifications Note: All specifications are subject to change without notice. Table 10 - imageFORMULA DR-M260 Specifications imageFORMULA DR-M260 Type Desktop type sheet-fed network scanner AC adapter: Power supply Input: 100V-240VAC, 50/60Hz Output: 24VDC, 2.0A... -
Page 26: Canon Imageformula Dr Scanner Five-Year Limited Warranty
DR-M260 Service Guide B. Canon imageFORMULA DR Scanner Five-Year Limited Warranty imageFORMULA DR-M260 Service Guide October 2017 Page 22... -
Page 27: List Of Tables
DR-M260 Service Guide C. List of Tables Table 1 - Configuration ........................ 4 Table 2 - eCarePAK for imageFORMULA DR-M260 ..............5 Table 3 – Technician Training ..................... 6 Table 4 – Service Materials ......................8 Table 5 – Power and plug Requirements ..................9 Table 6 –...
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